1978 Marks Spencer jobs in Halesowen

Customer Service
Location : Droitwich
Job Type : Full-time, Office-based
Salary : £26,728
Hours : 40 hours per week (including some evenings and weekends)

We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.

This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.

Key Responsibilities:

• Handle claims from initial instruction through to resolution, providing exceptional service throughout.
• Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
• Ensure service level agreements are consistently met and daily claim boards are accurately updated.
• Contribute to the Out of Hours service on a shared rota.
• Take part in training and regular performance reviews to continuously improve service delivery.

Requirements:

• Minimum 1 year of experience in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
• IT literate and confident using systems and email.

What’s on Offer:

• Competitive salary based on experience
• Collaborative, values-driven team environment
• On-site parking and a well-equipped office
• Full training and development support

  
If interested, contact Lizzie at Four Squared Recruitment – (url removed) or call (phone number removed)

Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
The Customer Service Controller role is to drive an outstanding customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance.
Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.K. and Ireland. As part of the Finning group, we are the largest global dealer of Cat® products and services.
Job Description:
Major Job Functions: Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales.
Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date
(20%) Plan all jobs to maximise engineer productivity and driving asset utilization. Allocating the most appropriate resources to address the customers’ needs (20%) Manage and control job progress at every stage.
Drive 5-star contamination control practices through audits and operational best practice
(5%) Liaise fully to ensure the job is resolved to the mutual benefit of Finning Power Rental & our external customer (15%) Open & close work orders accurately and consistently to maximise billing accuracy & timeliness.(5%) Identify and exploit opportunities to address safety reworks, priority reworks and servicing /maintenance
at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job and
fleet
information. (5%) Timely up-loading of internal drives with data (10%) Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%) Implement procedural changes ensuring that security of site, people & equipment is maintained to the highest standard.
Drive safe practices in the team through H&S adherence. Ensure completion of Toolbox Talks, Safe on Sites and Logincident reporting
(10%)
As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.
Specific Skills: Customer Service skills and ability to develop strong customer relations Excellent planning and organisation skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills –
Excel, Teams and Outlook essential Works well as part of a team Champions health & safety People leadership
Knowledge: Diesel generator product knowledge Understanding engine/fuel control systems M3/INFOR system skills – training will be given Parts identification through SIS/manuals Parts ordering through part.cat.com Warranty process Commissioning
process
Accountability: Keep Internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for rental projects and the branch. Manage and control all rental projects. The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.
If you would like to be part of an industry leading organisation then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an
adjustment/accommodation
at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Job role: Customer Service Expert

Location : Work from home (MUST live in Scotland)

Hours:  37.5 hours a week- 10am – 7pm  Monday-Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are always adhered to in line with client requirements.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

• Proven experience in a Contact Centre environment.
• Experience on the SET campaign, or an alternate train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
• Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration -  You enjoy working with others and you like working as a team player. 
• Communication-  You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-  You are able to think logically when making decisions.
• Solution Orientation-  Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

Customer Service Coordinator - Feel stuck in your current company…? Want to be noticed, be rewarded with a great bonus, with no weekends and work with a fantastic team! 23 days Holiday, Team communities + MUCH MORE! Oh, and they are an award-winning company! Based near Dorridge!

Benefits for the Customer Service Coordinator:

• Up to £28k DOE
• No weekend work!
• 23 days holiday + bank holiday + the option to buy additional days.
• Discount schemes on major retailers, gyms, hospitality, holidays & more!
• Company pension scheme.
• Company health benefit scheme

Responsibilities of the Customer Service Coordinator:

• As the customer service coordinator you will build important relationships with internal and external clients.
• You will be x hiring, rehiring and sourcing equipment from third party suppliers.
• Manage a fast paced and busy hire desk.
• Liaise with colleagues, other depots, and procurement teams to ensure that equipment is successfully delivered at designated dates/times.
• You will be resolving any queries or claims as the customer service coordinator that arise in a professional manner, ensuring all paperwork is completed and up to date.
• You may use Syrinx, Inspire, or a similar CRM system.

The Customer Service Coordinator may have experience within plant hire, tool hire, powered access hire, accommodation hire, builders merchants, specialist equipment hire industries, although this is not essential.

You must have worked within a fast paced, high volume calls / emails environment. You may have worked as a customer service advisor, customer service coordinator, controller, hire controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, hire and sales controller.

Hit the APPLY button now to be considered for this hire controller role or find out more information and we will be in contact!

Temporary Customer Service Assistant required for large Student Accommodation.

Coventry - CV1 - £12.60ph – Temporary 1 week 

Ritz Recruitment are working alongside an extremely successful and well-known Student Accommodation site who are recruiting for a proactive Customer Service Assistant to help support the team.

Job duties will include:

• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with the complaints procedure.
• Supports events and activities within the Community.
• Completes administrative tasks including logging of maintenance requests, filing, and preparing notices and updating of databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including viewings, following up on enquiries and sales conversions.

Requirements:

• Proven Reception or Customer Service experience
• Excellent customer service skills
• Great telephone manner 
• Work well in a team
• Proactive and reliable

Please apply online for immediate consideration.

(Ritzrecempbus)

We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers.

Responsibilities

• Respond to inquiries and engaging with existing customers to ensure customer expectations are met
• Provide accurate information regarding products and services, ensuring customers have the knowledge they need.
• Handle complaints and resolve issues effectively while maintaining a positive attitude.
• Maintain relationships with existing customers to encourage loyalty, trust and repeat business
• Work closely with the Sales and Quotation department to ensure customer requirements are met
• Monitor sales activities and customer spends/trends

Qualifications

• Proven experience in a customer service role is preferred.
• Previous experience in the Electrical industry would be an advantage
• Able to communicate and influence effectively
• Knowledge of MS Office (Outlook, Excel, Word and Social media platforms)
• Excellent telephone manner and communication skills

If this role would be of interest please apply with your up to date CV.

Job Title: Sales and Service coordinator

Location: Sutton Coldfield

Contract Details: Temp-to-Perm

Salary: 13.00ph

Monday - Friday - shifts between the hours of 8:00am-20:00pm

Multiple roles available!

About Our Client:
A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers.

Responsibilities:

• Handle inbound enquiries and sales from prospective customers interested in our plan services.
• Follow up on email leads and make outbound calls to warm prospects.
• Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
• Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
• Participate in a rigorous QA process with monitored calls and feedback.
• Excellent customer service skills

Essential (Knowledge, skills, qualifications, experience):

• Previous contact centre experience, both inbound and outbound.
• Strong communication skills with the ability to build trust and rapport with customers.
• Comfortable working in a performance-monitored environment.
• Ability to handle sensitive conversations with empathy and professionalism.

Desirable (Knowledge, skills, qualifications, experience):

• Background in regulated environments such as banking or insurance.
• Experience in sales or customer service roles that require adherence to compliance standards.

Technologies:

• Familiarity with CRM systems and communication tools.
• Proficient in Microsoft Office Suite and related software.

Benefits & Perks:

• Comprehensive training and development programme
• Opportunity for permanent employment after the initial contract
• Supportive team environment
• Boost Benefits with Agency - cashback options

How to apply:
If you are passionate about customer service and want to make a difference in people's lives, we invite you to apply! Please send your CV and a cover letter detailing your relevant experience . Interviews will be conducted on-site during the week of 6th October, with a go-live date set for 20th October 2025. We look forward to welcoming you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

My client, a transport and logistics company based near Oldbury is looking to recruit a Customer Service Coordinator on a Permanent basis

The hours required are Mon-Fri (Apply online only)

The main responsibilities of the role include

- dealing with phone and email enquiries
- responding to queries in a timely and professional manner
- Updating company's CRM
- Supporting with general admin duties

As a suitable person you will offer the following

- Previous experience in a similar role ideally within transport and logistics
- strong customer focus with the ability to build and develop working relationships
- Strong IT skills incl MS Offices

This positon requires you to work on-site and the salary on offer is from 25,000

Keywords
Customer Services, Admin, Transport, Logistics