1649 Marks Spencer jobs in Luton

• Speaking with franchisee owners to carry out satisfaction surveys
• Asking the right questions to dig deeper and uncover insights
• Recording responses in spreadsheets and spotting key themes
• Delivering first-class professionalism and customer service at all times

• A confident communicator with a great telephone manner
• Strong questioning skills to get the best out of conversations
• Comfortable using Excel (or similar) to track and analyse responses
• Previous customer service or survey experience is a bonus

We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.

Experience working on Defacto system would be an advantage, but not compulsory.

Key Duties and responsibilities:

• Accurately process orders in line with specific customer requirements, reporting any anomalies.
• Handle consignment orders and support the invoicing process efficiently.
• Respond to customer inquiries via telephone and email, ensuring SLA compliance.
• Arrange third-party transport for applicable orders as needed.
• Collaborate with internal teams and customers to address special requirements.
• Maintain high service standards and meet all customer expectations.
• Foster clear and effective communication with key business departments.
• Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
• Achieve all KPIs and goals, including set objectives.

Shift:

Monday to Friday 06:30 to 16:30

We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money-saving offers and discounts at your fingertip.
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance
• Weekly Pay

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.

NEW VACANCY! (PK9003)

CUSTOMER SERVICES ADMINISTRATOR / CUSTOMER SERVICE MANAGER

COMMUTABLE FROM BUCKINGHAMSHIRE / OXFORDSHIRE / HERTFORDSHIRE - please contact me for further location details

SALARY 25-45K (Depending on Experience) + 23 Days Paid Holidays plus Bank Holidays + Statutory Sick Pay

HOURS: Monday to Friday - 9am till 5pm (1hr Lunch Break)

Our client is a privately owned corrugated sheet plant, they manufacture bespoke industrial and retail packaging supplying a wide range of clients. The company is a growing business and have recently invested into business.

They are currently looking for a Customer Services Manager or Customer Service Administrator to efficiently manage operations of the office including all tasks of the Customer Service Administrators, including answering customer queries, raising specifications, raising quotations and making samples/processing orders. You will be supported by the Senior Leadership Team with ultimate responsibility to the Commercial Director.

Key Responsibilities:

• Keeping eyes and ears open to identify, prevent and fix problems proactively
• Manage and implement the highest level of Customer Service that the industry can provide throughout the company
• Customer Service Administrator members of the team will be able to do some of jobs within this list and will be trained by the Manager
• Ensure phones are answered and emails are replied to promptly
• Work with Production Director and Operations Director to answer queries about impending or late deliveries
• The Operations Director will specify when orders can be made and when they can be delivered. Production Manager to fulfil this when Operations Director is unavailable or on Holiday
• Answer queries about past orders, current prices etc
• Take orders, enquiries, raise credit notes requests
• Deal with all manner of other queries and problems
• Raise new customer details and delivery destinations
• Raise standard FEFCO and ECMA specifications
• Work with reps to help generate rough designs for bespoke packs and fittings whenever necessary, and raise them as specifications
• Offer advice on alternative styles and board grades whenever possible
• Design solutions that consider the client's requirements for their packaging line, protecting the contents, promoting the client's brand, protecting the environment, minimising the use of raw materials, reducing waste, increasing opportunities to reuse and recycle and how it will be manufactured
• Identify when it is appropriate to recost existing specifications e.g. when it has not been ordered for a long time and we have an opportunity to regain the work
• Raise quotes for all specs raised. Suggest alternative quantities where appropriate
• Include by default, forme and stereo costs whenever possible
• If the company can't make it in house or make it efficiently in-house, get prices from suppliers for farmed-out work
• Raise the quotation reflecting on previous orders from the client and guidelines from Sales Director or Commercial Director
• Maintain margin at 34% with target to improve this to 38%
• Managing and defining with the assistance of the Operations Director and other members of staff their approved supplier list for farmed out products and proactively improving it
• Prepare CAD files and make samples and request samples from subcontractors
• Ensure raising of works orders happens promptly, normally by a member of the Customer Services Team, normally on the day it's received
• Work closely with the Operations Director to work out when prospective orders can be made and delivered. Production will update the Lead Time board
• Ensure works order paperwork is raised. Inc artwork sheets, forme drawings, delivery notes
• Give attention to first time run jobs to ensure artwork cutter guides are correct and ready for ordering
• Raise purchase orders for the best supplier. This is normally the cheapest supplier but other factors, like lead time, will be influential
• Support Stock management that's lead by Operations Director
• Ensure all orders are acknowledged promptly. Target within 24 hours of receipt of order
• Ensure Printers and hardware are suitable for the Customer Services Team
• Provide ADHOC IT support when possible

Client Services Administrator

St Albans

Salary 26k - 27k plus benefits

Our client is a market leader in their industry situated in the heart of St Albans. Due to business growth, they are currently recruiting for a Client Services Administrator to join their already successful team.

Your role

• Customer service support on both phone and emails
• Updating the in-house system
• Dealing with correspondence to and from clients
• Reporting
• Working to regulatory requirements
• Adhering to SLA's
• General admin

Ideal Candidate

• Strong customer service experience
• Experience within a banking or regulated environment would be desirable.
• Strong attention to detail
• Team player
• Experience in a regulated environment would also be desirable.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Advisor
Location:  High Wycombe
Salary:  £25,670 per annum

Are you a confident communicator who enjoys solving problems and supporting customers over the phone? If you have experience in a busy customer service role—particularly a call centre environment—this could be the ideal next step in your career.

We’re working with a fantastic and well-established organisation in High Wycombe, and they’re currently looking to add a Customer Service Advisor to their busy team. This is a brilliant opportunity for someone who thrives in a fast-paced environment, values professionalism, and genuinely enjoys delivering excellent service.

What You’ll Be Doing:

• Handling inbound customer enquiries and providing guidance on products and services
li>Ensuring clients have a smooth onboarding process and fully understand their service options
• Responding to and resolving customer concerns, including complaints, with patience and empathy
• Following up with clients regularly to maintain strong, ongoing relationships
• Promoting additional services when appropriate (cross-selling and up-selling)
• Keeping the customer database accurate and up to date
• Assisting with internal reports and participating in team meetings

What You’ll Need to Succeed:

< i>Previous experience in a telephone-based customer service role (call centre experience highly desirable)
• Strong communication skills—both written and verbal
< i>Ability to manage a high volume of calls and work calmly under pressure
• Naturally persuasive with a professional, supportive phone manner
• Good attention to detail and ability to update CRM systems accurately
• A proactive mindset with a focus on providing a great customer journey

Why Apply?  This is a great opportunity to build on your customer service career in a company that really values and invests in its people. You’ll benefit from full training, excellent team support, and a fantastic benefits package, including:

Private Healthcare
• Contributory Pension Scheme
• Life Assurance
• Subsidised on-site staff canteen
• Free parking
• Long-term hybrid potential (after training) with an 80% office / 20% remote split

What You Need to Do Now:

If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!

If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.

Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.

A little more about us

We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.

All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.

We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We take your privacy seriously. Please see our website for our full Data Privacy Notice.

Keywords: Customer Service Advisor, Call Centre Agent, Customer Experience, Inbound Calls, High Wycombe, Hybrid Working, Client Support, Upselling, Call Handling, Customer Care, CRM Systems

Customer Service Advisor

12-month temporary contract

12.21 per hour

Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)

Start Date - 6th October 2025

Fully office based on site.

We are recruiting for a Customer Service Advisor to work for our innovative and global client based in Milton Keynes.

Job purpose: Customer Service Advisor

To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer and Retailer requests are responded to and actioned ensuring customers are fully informed and have been guided through their contract.

Responsibilities: Customer Service Advisor

• Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues.
• Responding to queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the company.
• Record all queries and action points on the relevant department customer contact system.
• Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
• Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
• Prioritise and organise workload to ensure completed within service level agreement.
• Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
• Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets

Skills / Experience: Customer Service Advisor

• GCSE or equivalent English Language and Mathematics is preferable.
• Previous customer service experience.
• Effective telephone and negotiation skills in both written and verbal.
• Excellent administrative skills.
• Keen eye for accuracy and attention to detail.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
• Demonstrate ability to learn and employ finance and credit-control knowledge.
• Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
• Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.

Response Personnel, specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.

Customer Service/Scheduling Specialist
High Wycombe
26,000.00 to 28,000.00

As a Customer Service/Scheduling Specialist, you will play a vital role in nurturing customer relationships and ensuring service excellence. Your main responsibilities will include:

prioritising and processing customer queries and orders received via telephone and email.
Arranging planned maintenance and small works by coordinating with engineers and customers.
Ensuring that all callouts are completed in line with client KPIs and our service level agreements.
Investigating and resolving customer queries or complaints swiftly and effectively.
Providing accurate customer invoicing and maintaining detailed records on our CRM system.
Collaborating with engineers, subcontractors, suppliers, and internal teams to ensure seamless operations.

Who You Are:
To thrive in this role, you should have:

A proven track record of building strong customer relationships.
Clear, accurate, and timely communication skills.
Strong organisational skills with the ability to prioritise tasks and manage time efficiently.
Experience coordinating schedules and liaising with engineering teams (preferred but not essential).
A flexible mindset and the confidence to tackle various tasks.

What We Offer:
We believe in taking care of our team! Here are some of the perks you can expect:
Competitive salary ranging from 26,000.00 to 28,000.00 per year.
Free on-site parking to make your commute hassle-free.
A company pension with matching contributions to help you save for the future.
Opportunities to participate in company events that foster a fun and engaging workplace culture.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title:     Customer Service Manager
 

Location:     Milton Keynes
 

Hours:     Monday to Friday 9am – 5:30pm (Site Based)
 

Salary:    Negotiable on experience

GPS Recruitment are looking for an experienced Customer Service Manager (CSM) with a passion for efficiency, strong problem-solving abilities. You will lead from the front and be accountable for the end-to-end accuracy, flow, delivery-readiness of all customer orders and retention of those customers. This is a senior role to drive accountability, enforces high standards, and continually improves team performance and process control.

Key Responsibilities:

• continuous improvement and development of the CS team.
li>Lead and support the CS team, building a culture of personal ownership, continuous improvement, and customer-first thinking. Aiming for exceptional customer service is key.
• Set customer service procedures, implement and monitor clear KPIs (e.g., order accuracy, response times, and invoice timeliness).
• Ensure order entry is correct the first timecodes, quantities, and dates must be fully validated.
• Use daily reports to catch and resolve exceptions: urgent orders, missing invoices, data errors, and customer setup issues.
• Review customer feedback regularly and use insights to enhance service quality, internal processes, and communication.
• Oversee daily order flow to ensure timely processing, release, and invoicing, avoiding bottlenecks or unnecessary escalation.
• Utilising the B2B platform and taking complete ownership to ensure it meets the requirements for customer service.
• Deliver regular performance reports on key operational metrics including order fulfilment rates, customer satisfaction, and delivery accuracy.

Skills and Qualifications:

• Previous experience in a customer service leadership role, preferably in B2B or luxury goods is essential.
• Experience managing a team in a fast-paced, order-driven environment.
• Strong communication and cross-functional collaboration skills.
• Confident using ERP/WMS systems (e.g., BlueCherry, Softeon) and advanced Excel.
• Clear understanding of logistics and fulfilment processes.
• Strong attention to detail and ability to manage competing priorities.

Job Title:  Customer Service Adviser   

Basis:  Full time Permanent Employed Role.

Location:  Office Based in Milton Keynes, England,UK.

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable.

Rewards : Competitive basic salary with a realistic OTE £28,000 - £30,000 

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser*

Working Hours: Monday to Friday 9am – 5:30pm.

Timeline : Immediate interviews and start.

Connells Group:

Connells Group is the largest and most successful estate agency network in the UK.  Our Customer Services roles in Milton Keynes provide are dedicated to supporting our “lifetime service”.  Your role in in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services.  You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers.  If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us.

All our roles are telephone based so you will be articulate and engaging.  As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused.  You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential.  Your desire to excel while delivering a first-class customer experience is most important of all.

Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits: 

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 25 days paid holiday plus Bank Holidays.
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension. *
• Generous Staff referral bonus scheme. *
• Death in service cover. * 
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

 (*T&Cs Apply)
If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on (phone number removed)