What Jobs are available for Marks Spencer in Wirral?

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex software and hardware issues, escalating when necessary.
• Manage and maintain the helpdesk ticketing system, ensuring timely resolution of all assigned tickets.
• Develop and update knowledge base articles, FAQs, and troubleshooting guides.
• Mentor and train junior helpdesk staff, providing guidance and support.
• Identify recurring customer issues and collaborate with product/engineering teams to implement solutions.
• Monitor system performance and identify potential issues before they impact users.
• Gather customer feedback and provide insights to improve products and services.
• Ensure customer satisfaction by delivering prompt, effective, and professional support.
• Participate in on-call rotation as required.

• Proven experience as a Senior Helpdesk Technician or Customer Support Specialist, typically 3+ years.
• Strong technical troubleshooting skills across various operating systems (Windows, macOS, Linux) and common applications.
• Experience with remote support tools and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage workload effectively in a remote setting.
• Experience with network troubleshooting and basic IT administration.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus.
• A proactive approach to problem-solving and continuous learning.

• Proven experience in a customer service or technical support role, with at least 2 years in a supervisory or team lead capacity.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and motivational skills.
• Proficiency in using CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong technical aptitude and ability to troubleshoot common software and hardware issues.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to manage and motivate a remote team effectively.
• Experience in developing training materials and conducting training sessions.
• High school diploma or equivalent; college degree is a plus.

• Provide advanced technical support and troubleshooting for hardware and software issues.
• Respond to customer inquiries promptly and professionally via multiple communication channels.
• Diagnose and resolve complex technical problems, documenting solutions thoroughly.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Manage and prioritise incoming support tickets, ensuring timely resolution.
• Escalate unresolved issues to appropriate departments, following up to ensure closure.
• Train and mentor junior customer support representatives.
• Contribute to the development of support documentation and knowledge base articles.
• Identify recurring technical issues and suggest product or process improvements.
• Maintain high levels of customer satisfaction and loyalty.

• Proven experience in a senior technical support or customer service role, preferably in the tech industry.
• Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
• Proficiency in troubleshooting hardware and software-related problems.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional verbal and written communication skills.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
• Ability to work effectively under pressure and manage multiple priorities.
• Customer-focused mindset with a passion for delivering excellent service.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Who we are:

We are PANGAIA - a purpose-driven lifestyle company bringing problem-solving materials science innovations to the world.

We are a global collective of one heart and many hands - scientists, technologists, designers – using nature’s intelligence to create apparel from innovative tech and bio-engineered materials.

Our vision is to inspire and accelerate a positive Earth future as we design a business model where our products are better for the planet than if they did not exist. Every product we create is born from science, design and purpose, each solving an environmental problem of the industry. 

From the materials we use to the colours we create, we are committed to protecting, preserving and promoting biodiversity on earth, pioneering and using materials that consider the delicate balance between planet, functionality and purpose.

We are starting a movement. Designing a better future.

About this role: 16 hours per week (Weekend Availability)

We are seeking a Sales Associate to join our team on FTC contract from the start of November at store in Cheshire Oaks Designer Outlet. As part of the Pangaia team, you will deliver an exceptional, engaging customer experience, resulting in solid commercial results and team satisfaction. Our retail spaces are a place for our customers to engage with our innovation and science in person, and to develop a deeper connection with the brand. Our Sales Associates are an integral part of the creation of these relationships, along with the  commercial success of their space.

A day in the life:

• Represent the brand to the highest company standards promoting its vision and mission, sharing our exciting new technologies and product innovations with pride to our customers.
• Deliver extraordinary customer service, engaging with our customers to establish a personalised experience.
• Meet store key performance indicators (KPI’s) indicated by the management team.
• Be a team player and support team members to achieve common goals.
• Promote a respectful, diverse and inclusive environment in store.
• Play a part to ensure the store performs in a cooperative, friendly and engaging environment.
• Take responsibility for development and actively seek for improvement opportunities.
• Respond positively to feedback and understand how and when to escalate difficult situations with the management team.
• Operate tills and handle financial transactions.
• Support with opening and receiving deliveries in store as well as meeting operational deadlines.
• Support the management team to keep accurate inventories as well as keep high standards in back of house spaces.
• Keep high display standards of all products following merchandising guidelines.
• Adhere to all company policies and procedures 
• Communicate and transfer product feedback with the management team.
• Any other duties required to achieve the smooth and profitable running of the concession.

Requirements

• Excellent communication (verbal and written) and interpersonal skills.
• Be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
• Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectations.
• Excellent understanding of retail processes, systems and tools, with strong attention to detail.
• Excellent organisational skills and a demonstrated ability to multi-task and ability to work in a fast-paced environment.
• You enjoy playing as a team and interacting with customers and sharing your product knowledge with them to drive sales.
• Previous experience working in a new retail concept or for a start-up brand desirable.

Benefits

• Private Healthcare Plan including dental + vision
• 25 days of annual leave per annum + birthday day off
• Life Assurance + Income Protection + Critical illness cover
• Employee Assistance Program – Counselling
• 70% Employee Discount on all our products

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Pangaia is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that pangaia equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

Who we are:

We are PANGAIA - a purpose-driven lifestyle company bringing problem-solving materials science innovations to the world.

We are a global collective of one heart and many hands - scientists, technologists, designers – using nature’s intelligence to create apparel from innovative tech and bio-engineered materials.

Our vision is to inspire and accelerate a positive Earth future as we design a business model where our products are better for the planet than if they did not exist. Every product we create is born from science, design and purpose, each solving an environmental problem of the industry. 

From the materials we use to the colours we create, we are committed to protecting, preserving and promoting biodiversity on earth, pioneering and using materials that consider the delicate balance between planet, functionality and purpose.

We are starting a movement. Designing a better future.

About this role: 32 hours per week across 4 days

We are seeking a Sales Associates to join our team from the start of November at our store in Cheshire Oaks Designer Outlet. As part of the Pangaia team, you will deliver an exceptional, engaging customer experience, resulting in solid commercial results and team satisfaction. Our retail spaces are a place for our customers to engage with our innovation and science in person, and to develop a deeper connection with the brand. Our Sales Associates are an integral part of the creation of these relationships, along with the  commercial success of their space.

A day in the life:

• Represent the brand to the highest company standards promoting its vision and mission, sharing our exciting new technologies and product innovations with pride to our customers.
• Deliver extraordinary customer service, engaging with our customers to establish a personalised experience.
• Meet store key performance indicators (KPI’s) indicated by the management team.
• Be a team player and support team members to achieve common goals.
• Promote a respectful, diverse and inclusive environment in store.
• Play a part to ensure the store performs in a cooperative, friendly and engaging environment.
• Take responsibility for development and actively seek for improvement opportunities.
• Respond positively to feedback and understand how and when to escalate difficult situations with the management team.
• Operate tills and handle financial transactions.
• Support with opening and receiving deliveries in store as well as meeting operational deadlines.
• Support the management team to keep accurate inventories as well as keep high standards in back of house spaces.
• Keep high display standards of all products following merchandising guidelines.
• Adhere to all company policies and procedures 
• Communicate and transfer product feedback with the management team.
• Any other duties required to achieve the smooth and profitable running of the concession.

Requirements

• Excellent communication (verbal and written) and interpersonal skills.
• Be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
• Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectations.
• Excellent understanding of retail processes, systems and tools, with strong attention to detail.
• Excellent organisational skills and a demonstrated ability to multi-task and ability to work in a fast-paced environment.
• You enjoy playing as a team and interacting with customers and sharing your product knowledge with them to drive sales.
• Previous experience working in a new retail concept or for a start-up brand desirable.

Benefits

• Private Healthcare Plan including dental + vision
• 25 days of annual leave per annum + birthday day off
• Life Assurance + Income Protection + Critical illness cover
• Employee Assistance Program – Counselling
• 70% Employee Discount on all our products

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Pangaia is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that pangaia equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

HRGO are recruiting Inbound Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound calls, and communication with customers.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound calls from customers relating to the service provided by the business
• Some outbound calls, but primarily all calls will be inbound
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters, text messages, and emails
• Inputting data onto the system

Requirements:

• Previous experience in a customer service based role is essential
• Telephone customer service based experience is preferred but not essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

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