997 Marks Spencer jobs in Witney

The Recruitment Group is hiring!

We're on the lookout for a Customer Services Coordinator  to join our client who are a growing company in the exciting renewable heating sector based in Carterton

What are we the company looking for:

Our client are looking for a Customer Services Coordinator to join their amazing Technical Support team at their head office in West Oxfordshire.

Don't be put off if you don't have much (or any) experience with heat pumps - you'll be provided with all the training you need. If you are the type of person who likes speaking with customers, diagnosing problems and has an interest in new and innovative technologies, then we would love to receive your application

Duties (are not limited too):

• As a member of the Technical Support team, you are responsible for providing a number of services to our clients. This includes answering inbound calls from customers, organising call backs with our technical support engineers and booking in engineer visits.
• Whilst you will carry out a lot of your work on your own, you will be part of the technical team, which includes a team of excellent engineers as well as office-based technical support team.

About You:

• Have experience with call handling and aren’t afraid to have a conversation with our customers. Many of our customers have been with us for years, and we like to make sure they get the personal touch when they speak to us.
• Are able to manage their time and be self-motivated. This is so important, as our customers are busy people who rely on us and expect great customer service
• Enjoy solving challenging technical problems, by deploying logical problem solving methods
• Are happy being in the office. This is an office based role.
• Are comfortable and confident working with a computer.
• Take satisfaction from finishing the job and doing it accurately and completely
• Are dynamic, able to manage their time and be self-motivated.

Working Hours:

The job is an office job. Office hours are 8.30am – 5.00pm. The type of work you'll be carrying out will be largely computer based, so you’ll need to be comfortable and confident working with a computer.

Salary: Salary: £24,000 - £25,000 per year

For more information and to apply, get in touch with Roxie at our Oxford branch on (phone number removed) or click 'Apply Now' to submit your application.

We wish you the best of luck in your job search!

If you would like to know how we will store and process your data, please visit (url removed) to read our GDPR Data Protection Statement.

• Process customer orders accurately using ERP systems
• Maintain and update customer records in CRM
• Respond to phone and email enquiries with professionalism and care
• Coordinate with purchasing, logistics, and customer service teams
• Support general office administration and reception duties
• Collaborate with colleagues to meet targets and resolve issues
• Adapt to evolving responsibilities in line with business needs

• Experience in a customer service or sales admin office environment
• Strong communication and telephone skills
• Good working knowledge of Microsoft Office (Excel, Word, Outlook)
• A proactive, flexible attitude and willingness to learn
• Ability to work independently and as part of a team
• Sound educational background
• Bonus: Business administration qualification

• Employee assistance programme
• Salary sacrifice pension scheme
• Employee recognition platform (convert points into vouchers)
• Life insurance (post-probation)
• Cycle to work scheme
• MotorSave scheme
• Free uniform and PPE if required
• Living Wage Employer commitment

Receptionist /Customer Service Assistant

Chalgrove

Up to £26k

Our client specialises in providing great business support to a wide range of businesses, with people at the heart of that. This company are not just looking for experience - they are working with us to source a great receptionist to look after their customers who has    energy, positivity and shares their values

What You'll Be Doing

Welcoming clients and visitors with a professional, friendly approach

Managing reception, calls, meeting rooms, and client requests

Promoting the company services and discussing memberships and products

Supporting with facilities, catering, IT, billing and admin tasks

Ensuring our centres always meet the highest standards of service and presentation

What we are Looking for:

 Respectful  welcoming and upbeat

 Passionate about exceeding customer expectations

Good admin skills including MS Office and organisational skills

Why Apply?

As the first point of contact for clients and visitors, you'll be the friendly face (and voice) of this business. You'll play a vital role in creating a professional, welcoming environment while keeping everything running smoothly behind the scenes.

This is a varied role where no two days are the same - from greeting guests, handling client queries, arranging meeting rooms, to supporting with billing, facilities and IT. You'll be at the heart of our business centre, making sure our clients get the exceptional service we're known for.

What We're Looking For

Previous customer service experience (hospitality, retail, reception, or office-based)

Great communicator in person and on the phone. 

Confident using Microsoft Office and general IT systems

Organised, proactive, and able to juggle priorities in a busy environment

Positive, reliable, and calm under pressure

What You'll Get

The chance to be part of a supportive, friendly team

 Varied, fast-paced role where you'll never be bored

 Training and development to help you grow

To Be part of a company that values you as much as our clients

Working Hrs are 9-5.30 Monday to Friday

Ready to take the next step?  Apply today! We cna't wait to hear from you!

Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.

Customer Service Advisor – Join a Growing Fintech Team!

Location: Home-based (UK)

Salary: £24,000 - £26,000 dependent on experience

Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company

Our Client

Our client own and run two leading fintech platforms, widely recognised as best-in-class within the Home Improvements sector. Their mission is to expand into new verticals such as Dentistry and Home Furnishings, becoming the go-to fintech platform across multiple industries.

They partner with some of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!).

The role

Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes.

This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem-solving, and wants to grow within an ambitious fintech company.

What you’ll do

• Be the first point of contact for partners and customers via email, phone, and IM
• Build and strengthen relationships with our retail partners
• Help partners maximise use of our platform to drive business growth
• Ensure smooth daily payments to retailers in line with SLAs
• Manage retailer onboarding (full training provided)
• Handle complaints with professionalism and care
• Ensure retailers follow processes and procedures
• Support with FCA compliance (training provided)
• Provide ad hoc reporting and insights as needed

What they’re looking for

• A natural relationship builder who enjoys working with people
• Highly organised, able to prioritise, and thrives under pressure
• Strong communication skills – written, verbal, and presentation
• Confident problem-solver with attention to detail
• Resilient, proactive, and able to manage your own workload
• Experience in customer service, operations, or fintech/finance (preferred but not essential)

Why join

• Work from home with a supportive and collaborative team
• Be part of a fast-growing fintech business with exciting expansion plans
• Full training and development opportunities
• Make a real impact in a company where agility and innovation come first

Ready to grow your career in fintech Apply today and be part of our clients' journey to change the way industries offer finance.

Location: Oxfordshire
Salary: £70,000 - £0,000 (DOE) + Annual Bonus opportunity
Job Type: Full Time, Permanent

A leading UK-based service and engineering organisation is seeking a Customer Service Director to lead its busy, high-performing Customer Service Centre. This is a pivotal role, responsible for driving an efficient, professional customer experience and ensuring the effective scheduling of a nationwide engineering workforce.

This opportunity is perfect for a dynamic and experienced leader who thrives in a fast-paced, service-driven environment. You'll play a key role in shaping the customer journey, improving operational processes, and building a high-performing team culture.

• Lead, coach and motivate the Customer Service Centre team to consistently deliver first-class service.

• Oversee the efficient scheduling of field-based engineers to meet SLAs across PPM, reactive maintenance and emergency call-outs.

• Champion process improvements and customer satisfaction across all service touchpoints.

• Manage the National Administration Desk and Customer Portal teams.

• Implement and track KPIs to continuously improve service performance and team output.

• Collaborate with Key Account and Operational teams to ensure seamless service delivery.

• Proven leadership experience in a customer service or service operations environment.

• Strong background in scheduling engineering or technical field resources.

• Excellent communication and stakeholder management skills.

• A hands-on, proactive approach with a passion for delivering service excellence.

• High level of computer literacy, especially in Excel and customer service platforms (e.g., Freshdesk).

• A collaborative mindset with the ability to coach, develop and inspire others.

• Competitive salary of 0,000 - 0,000 depending on experience.

• Annual performance-related bonus.

• Autonomy to shape a growing function within a forward-thinking business.

• Supportive leadership team and collaborative culture.

• The opportunity to make a tangible impact on both service quality and operational success.

Reach out to me ASAP:

(url removed)

(phone number removed)

• 28k pro rata salary
• Standard office hours, Monday to Friday
• A supportive environment where your communication skills and attention to detail will shine

• Someone with great people skills and a proactive attitude
• Previous customer service experience preferred
• Available immediately for ongoing temp support

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a Manufacturing Market leading organisation in Banbury, Oxfordshire for a period of 6 Months.

Role: Temporary Consumer Service Representative

Salary: 26,000 Per Annum

Location: Banbury

Hours: Mon - Fri (37.5 hours per week)

Key Responsibilities of the (Job Title):

• Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
• Follows through to resolution, carrying out outbound calls as and when required.
• Handles and responds to all complaints received in an appropriate manner and in line with Company complaints policy.
• Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
• Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
• Develops a vast knowledge of the full product range.
• Processes and confirms payments.
• Processes orders on behalf of our sister companies.

About you:

• Demonstrates a positive attitude, openness.
• Excellent verbal communication skills, Fluent in English
• Strong organisational skills to achieve targets.
• A team player, working flexibly with others to achieve targets and objectives.
• Ability to work in an industrial, multicultural environment.
• Demonstrates and actively promotes company values.
• Self-motivated, able to work independently to resolve customer issues.
• NVQ Level 3 IT/Customer Services.
• Proven track record in a similar position.
• Relevant experience in database management, information systems or/and data processing.
• Microsoft Excel and Access.
• Knowledge in SAP is an advantage.
• Excellent telephone/email manner.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Location: Oxfordshire
Salary: £70,000 - £0,000 (DOE) + Annual Bonus opportunity
Job Type: Full Time, Permanent

A leading UK-based service and engineering organisation is seeking a Customer Service Director to lead its busy, high-performing Customer Service Centre. This is a pivotal role, responsible for driving an efficient, professional customer experience and ensuring the effective scheduling of a nationwide engineering workforce.

This opportunity is perfect for a dynamic and experienced leader who thrives in a fast-paced, service-driven environment. You'll play a key role in shaping the customer journey, improving operational processes, and building a high-performing team culture.

• Lead, coach and motivate the Customer Service Centre team to consistently deliver first-class service.

• Oversee the efficient scheduling of field-based engineers to meet SLAs across PPM, reactive maintenance and emergency call-outs.

• Champion process improvements and customer satisfaction across all service touchpoints.

• Manage the National Administration Desk and Customer Portal teams.

• Implement and track KPIs to continuously improve service performance and team output.

• Collaborate with Key Account and Operational teams to ensure seamless service delivery.

• Proven leadership experience in a customer service or service operations environment.

• Strong background in scheduling engineering or technical field resources.

• Excellent communication and stakeholder management skills.

• A hands-on, proactive approach with a passion for delivering service excellence.

• High level of computer literacy, especially in Excel and customer service platforms (e.g., Freshdesk).

• A collaborative mindset with the ability to coach, develop and inspire others.

• Competitive salary of 0,000 - 0,000 depending on experience.

• Annual performance-related bonus.

• Autonomy to shape a growing function within a forward-thinking business.

• Supportive leadership team and collaborative culture.

• The opportunity to make a tangible impact on both service quality and operational success.

Reach out to me ASAP:

(url removed)

(phone number removed)

Grant UK is a leading and trusted provider of sustainable home heating solutions. We are a family owned and run company with a strong caring and supportive culture at the heart of the business.

We are seeking an experienced Customer Services Administrator to join our team in Swindon, who aim to ensure positive outcomes for users of Grant Products.  This role serves as a key interface between customers of Grant Products and the internal organisation, working quickly and efficiently while embodying the Grant values of care, support and respect. 

Duties & Responsibilities:

• Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of Excellence in Customer Service.
• Taking payments and following through with invoicing.
• Ensure customers are kept informed of any delays or developments as soon as possible.
• Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full.
• Ensure all data is kept up to date.
• Create and process daily reports, and complete to deadlines.
• Control and coordination of regional Field Support Engineers daily and weekly diaries. Acting as a conduit between the Field Support Engineers and the customer.
• Placing warranty and service calls for FSE and 3rd party engineers.
• Assist with customer pre-calls, to confirm appointments/delivery details.
• Familiarisation with full range of Grant products and uses.
• Liaise with sales for any opportunities to promote Grant product range to homeowners / installers.
• Any other duties that may need to be carried out.

Experience Required :

• Previous office-based customer service experience is preferable
• Use of Microsoft systems, such as outlook and excel
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team environment.