1010 Marks Spencer jobs in Witney West

The role of a Customer Service Representative involves delivering excellent support to customers, addressing their queries and resolving issues efficiently. This position is ideal for someone with a passion for providing top-tier customer care and ensuring satisfaction.

Client Details

My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.

Description

Key responsibilities of the Customer Service Representative include:

• Respond to customer enquiries promptly and professionally via phone, email, or chat.
• Resolve customer issues by investigating and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve customer concerns.
• Provide product or service information to customers as required.
• Identify and escalate priority issues to the relevant departments.
• Ensure customer satisfaction and maintain a positive company image.
• Contribute to the improvement of customer service processes and practices.

Profile

The successful Customer Service Representative will have:

• Previous experience in a customer service/support/client-facing role.
• Strong communication and interpersonal skills.
• The ability to problem-solve and think critically under pressure.
• Attention to detail and a commitment to accuracy.
• A proactive attitude and a willingness to learn.

Job Offer

Benefits include:

• A competitive salary
• Strong commission structure
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite

Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including weekend work) 8:30am until 5:00pm
Salary: 13.91 per hour

Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.

Key Responsibilities

Customer Service

Provide first-class support by answering customer queries professionally via phone and email.

Take and process customer orders using SagePay or online payment methods.

Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.

Liaise with online doctors to resolve customer issues promptly and efficiently.

Identify opportunities to grow prescription volume and support business development.

Participate in weekend shifts on a rota basis (time off during the week when working weekends)

Administration & Stock Control

Maintain accurate prescription records and ensure documentation is legally compliant.

Order stock from suppliers and help manage stock levels in the dispensary.

Keep work areas clean, organised, and compliant with health and safety standards.

Support with counting prescriptions and updating systems.

Follow internal processes and use company software and portals as required.

General Duties

Comply with all company health and safety policies, report risks or near misses.

Attend required meetings and complete online or in-person training on time.

Support company initiatives and uphold high standards in security, communication, and operations.

Adhere to all Standard Operating Procedures (SOPs).

Use the holiday booking portal for leave requests, subject to manager approval.

Key Competencies

Strong customer focus and empathy

Excellent verbal and written communication skills

Detail-oriented and organised

Reliable, honest, and professional

Confident working independently and within a team

Friendly, approachable, and respectful

Able to handle sensitive/confidential information discreetly

Flexible and adaptable to changing tasks

Skills & Experience

Previous customer service experience is essential

Experience in a medical or pharmacy setting is preferred

Computer literate with solid time management skills

Comfortable handling numbers and written communication

Clear and professional telephone manner

Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.

Job Type: Full-time

Pay: 13.91 per hour

Expected hours: 40 per week

Benefits:

• Canteen
• Casual dress
• Company events
• Free parking
• On-site parking

Schedule:

• Weekend availability

Ability to commute/relocate:

• Banbury (Oxfordshire): reliably commute or plan to relocate before starting work (required)

Work Location: In person

• 28k pro rata salary
• Standard office hours, Monday to Friday
• A supportive environment where your communication skills and attention to detail will shine

• Someone with great people skills and a proactive attitude
• Previous customer service experience preferred
• Available immediately for ongoing temp support

The role of a Customer Service Representative involves delivering excellent support to customers, addressing their queries and resolving issues efficiently. This position is ideal for someone with a passion for providing top-tier customer care and ensuring satisfaction.

Client Details

My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.

Description

Key responsibilities of the Customer Service Representative include:

• Respond to customer enquiries promptly and professionally via phone, email, or chat.
• Resolve customer issues by investigating and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve customer concerns.
• Provide product or service information to customers as required.
• Identify and escalate priority issues to the relevant departments.
• Ensure customer satisfaction and maintain a positive company image.
• Contribute to the improvement of customer service processes and practices.

Profile

The successful Customer Service Representative will have:

• Previous experience in a customer service/support/client-facing role.
• Strong communication and interpersonal skills.
• The ability to problem-solve and think critically under pressure.
• Attention to detail and a commitment to accuracy.
• A proactive attitude and a willingness to learn.

Job Offer

Benefits include:

• A competitive salary
• Strong commission structure
• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• A comprehensive benefits package
• Access to many company perks
• Generous annual leave package
• Free parking onsite

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a Manufacturing Market leading organisation in Banbury, Oxfordshire for a period of 6 Months.

Role: Temporary Consumer Service Representative

Salary: 26,000 Per Annum

Location: Banbury

Hours: Mon - Fri (37.5 hours per week)

Key Responsibilities of the (Job Title):

• Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
• Follows through to resolution, carrying out outbound calls as and when required.
• Handles and responds to all complaints received in an appropriate manner and in line with Company complaints policy.
• Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
• Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
• Develops a vast knowledge of the full product range.
• Processes and confirms payments.
• Processes orders on behalf of our sister companies.

About you:

• Demonstrates a positive attitude, openness.
• Excellent verbal communication skills, Fluent in English
• Strong organisational skills to achieve targets.
• A team player, working flexibly with others to achieve targets and objectives.
• Ability to work in an industrial, multicultural environment.
• Demonstrates and actively promotes company values.
• Self-motivated, able to work independently to resolve customer issues.
• NVQ Level 3 IT/Customer Services.
• Proven track record in a similar position.
• Relevant experience in database management, information systems or/and data processing.
• Microsoft Excel and Access.
• Knowledge in SAP is an advantage.
• Excellent telephone/email manner.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Banbury for our client who are a family-owned vehicle finance company.

The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.

The hourly rate for this role is 12.21 and is a temporary position.

Benefits and Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Contract Type: Temporary
• Location: Banbury
• Smart, Casual dress
• Company events
• Company pension
• Referral programme
• Transport links

Key Responsibilities of a Customer Service Advisor:

• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
• Review results of investigations and put together a final response to be signed off by the legal department.
• Inputting data onto in house system and recording status, level and outcome of all complaints for reporting purposes.
• Implement and monitor the full complaint life cycle whilst keeping to strict deadlines in keeping with complaint guidelines.

• Maintain active communications with all stakeholders, seeking to always manage expectations.

Key Skills and Experience of a Customer Service Advisor:

• You should have a positive "can do" attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customer's expectations
• Excellent communication skills, both written and verbal is required with a good telephone manner
• Experience in FCA Regulated Background

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)

Red Recruitment is recruiting for an immediately available temporary Customer Service Advisor to join our client, a premier outsourcing business located in Banbury.

You will be required to provide excellent customer service to customers and assist them with their billing queries.

Ideally, you will have exposure working within financial services.

Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Location: Banbury
• Start date: 18th August
• Contract type: Temporary, 4 weeks with the opportunity for this to extend

Key Responsibilities of a Customer Service Advisor:

• Providing clear and precise communication to customers
• Accurately and efficiently updating customer and billing details
• Raising operational and meter reading requests
• Replying to written, email and telephone queries

Key Skills and Experience of a Customer Service Advisor:

• Having a background in customer service is preferred
• You should have the ability to use your own initiative
• Excellent written and communication skills is required
• Aiming to provide a one-call resolution for customers

If you are interested in this position and are available to start work on Monday 18th August, please apply now!

Red Recruitment (Business)

Red Recruitment is recruiting a Customer Service Advisor in Banbury to join our client, a leading outsourcer who works with a number of well-known brands.

You will be working on a new campaign, assisting with inbound and outbound calls, and helping customers with their machine queries.

The hourly rate is 12.21 per hour and is a temporary position.

Benefits and Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 9am - 5.30pm
• Location: Banbury
• Contract Type: Temporary
• Start date: ASAP
• End date: 22nd August (after this date, there will be an opportunity to move to a different campaign within the business)

Key Responsibilities of a Customer Service Advisor:

• Answering inbound calls from customers and helping them with any maintenance queries for their pay point machines by reading a script
• Making warm outbound calls, providing upgrades for pay point machines
• Answering any emails
• Providing clear and precise communication to the customers

Key Skills and Experience of a Customer Service Advisor:

• Having previous customer service experience is preferred but not essential
• You should be customer-focused and be driven to help customers
• Excellent communication skills, both verbal and written, are required
• You should be friendly and be able to use your own initiative
• You will be required to read off a script for inbound calls, you should be comfortable with this

If you are interested in this position and are available to start right away, please apply now!

Red Recruitment (Business)

Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including weekend work) 8:30am until 5:00pm
Salary: 13.91 per hour

Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.

Key Responsibilities

Customer Service

Provide first-class support by answering customer queries professionally via phone and email.

Take and process customer orders using SagePay or online payment methods.

Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.

Liaise with online doctors to resolve customer issues promptly and efficiently.

Identify opportunities to grow prescription volume and support business development.

Participate in weekend shifts on a rota basis (time off during the week when working weekends)

Administration & Stock Control

Maintain accurate prescription records and ensure documentation is legally compliant.

Order stock from suppliers and help manage stock levels in the dispensary.

Keep work areas clean, organised, and compliant with health and safety standards.

Support with counting prescriptions and updating systems.

Follow internal processes and use company software and portals as required.

General Duties

Comply with all company health and safety policies, report risks or near misses.

Attend required meetings and complete online or in-person training on time.

Support company initiatives and uphold high standards in security, communication, and operations.

Adhere to all Standard Operating Procedures (SOPs).

Use the holiday booking portal for leave requests, subject to manager approval.

Key Competencies

Strong customer focus and empathy

Excellent verbal and written communication skills

Detail-oriented and organised

Reliable, honest, and professional

Confident working independently and within a team

Friendly, approachable, and respectful

Able to handle sensitive/confidential information discreetly

Flexible and adaptable to changing tasks

Skills & Experience

Previous customer service experience is essential

Experience in a medical or pharmacy setting is preferred

Computer literate with solid time management skills

Comfortable handling numbers and written communication

Clear and professional telephone manner

Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.

Job Type: Full-time

Pay: 13.91 per hour

Expected hours: 40 per week

Benefits:

• Canteen
• Casual dress
• Company events
• Free parking
• On-site parking

Schedule:

• Weekend availability

Ability to commute/relocate:

• Banbury (Oxfordshire): reliably commute or plan to relocate before starting work (required)

Work Location: In person