1684 Marks Spencer jobs in Worcestershire

We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers.

Responsibilities

• Respond to inquiries and engaging with existing customers to ensure customer expectations are met
• Provide accurate information regarding products and services, ensuring customers have the knowledge they need.
• Handle complaints and resolve issues effectively while maintaining a positive attitude.
• Maintain relationships with existing customers to encourage loyalty, trust and repeat business
• Work closely with the Sales and Quotation department to ensure customer requirements are met
• Monitor sales activities and customer spends/trends

Qualifications

• Proven experience in a customer service role is preferred.
• Previous experience in the Electrical industry would be an advantage
• Able to communicate and influence effectively
• Knowledge of MS Office (Outlook, Excel, Word and Social media platforms)
• Excellent telephone manner and communication skills

If this role would be of interest please apply with your up to date CV.

Job Title: Sales and Service coordinator

Location: Sutton Coldfield

Contract Details: Temp-to-Perm

Salary: 13.00ph

Monday - Friday - shifts between the hours of 8:00am-20:00pm

Multiple roles available!

About Our Client:
A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers.

Responsibilities:

• Handle inbound enquiries and sales from prospective customers interested in our plan services.
• Follow up on email leads and make outbound calls to warm prospects.
• Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
• Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
• Participate in a rigorous QA process with monitored calls and feedback.
• Excellent customer service skills

Essential (Knowledge, skills, qualifications, experience):

• Previous contact centre experience, both inbound and outbound.
• Strong communication skills with the ability to build trust and rapport with customers.
• Comfortable working in a performance-monitored environment.
• Ability to handle sensitive conversations with empathy and professionalism.

Desirable (Knowledge, skills, qualifications, experience):

• Background in regulated environments such as banking or insurance.
• Experience in sales or customer service roles that require adherence to compliance standards.

Technologies:

• Familiarity with CRM systems and communication tools.
• Proficient in Microsoft Office Suite and related software.

Benefits & Perks:

• Comprehensive training and development programme
• Opportunity for permanent employment after the initial contract
• Supportive team environment
• Boost Benefits with Agency - cashback options

How to apply:
If you are passionate about customer service and want to make a difference in people's lives, we invite you to apply! Please send your CV and a cover letter detailing your relevant experience . Interviews will be conducted on-site during the week of 6th October, with a go-live date set for 20th October 2025. We look forward to welcoming you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We're looking for a proactive and customer-focused individual to join our clients team as a Customer Service Administrator. In this role, you'll be the first point of contact for customers, managing orders, resolving issues, and working closely with internal teams to ensure everything runs smoothly.

• Manage customer orders from start to finish using internal systems.
• Collaborate with planning, logistics, and sales teams to meet customer expectations.
• Keep customers updated on order progress and proactively manage any delays.
• Lead regular performance reviews with customers and internal stakeholders.
• Share customer forecasts and updates with relevant departments.
• Support stock level and aged inventory management.
• Handle customer complaints efficiently and professionally.
• Coordinate returns and urgent deliveries when required.
• Request credit/debit notes and assist with invoice queries.
• Understand and manage customer contracts and service agreements.
• Continuously seek ways to improve service and internal processes.
• Support with additional tasks as needed.

• Experience with SAP and Salesforce is a strong advantage.
• Confident using Excel and other Microsoft Office tools.

• Strong customer focus and communication skills.
• Results-driven and proactive mindset.
• Excellent time management and organisational abilities.
• Team player with a positive, can-do attitude.

Please contact Gemma at Adecco if you would like to know more!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Administrator

Lye

Temp to Perm

Monday to Thursday (occasionally required to work Fridays)

40 hours per week

£12.21 per hour (salary will be reviewed after the temporary period)

We are currently seeking a proactive and detail-oriented Customer Service Administrator to join our client in Lye. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and is looking for a long-term role with the potential to become permanent.

Job duties:

• Respond promptly and professionally to customer enquiries via telephone and email
• Accurately input customer orders into the internal system
• Keep customers informed on the status of their orders
• Provide customers with proof of delivery when required
• Carry out general administrative tasks to support the wider team

Personal specification:

• Previous experience in a customer service or administrative role is desirable, but not essential
• Excellent communication skills, both verbal and written
• Strong attention to detail and high level of accuracy in data entry
• Proficient in Microsoft Office and comfortable using computer systems
• Ability to manage time effectively and prioritise tasks

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful

Role: Customer Service Advisor

Location: Halesowen (B62)

Salary: 26,740 per annum

About the Role:

As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.

What you will be doing:

• Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
• Use My Policy systems to enter customer data to a high standard of accuracy.
• Validate and process new customer accounts assisting customers with any account related enquiries.
• Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
• To work collaboratively with your peer group and other colleagues sharing best practice.
• When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
• Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Establish and communicate high standards of customer service in line with the company's values and culture.
• Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
• Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
• Contribute to an open and honest culture within teams through collaborative and supportive working.
• Support a culture of continuous improvement for Customer experience, and operating systems.
• Liaise with relevant stakeholders across the business to instigate and influence positive change.

What we're looking for:

• Strong Communicator
• Effective decision maker in a fast-paced environment
• Individuals who have a passion and commitment to providing quality Customer Service
• Team Player
• Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
• Pro-active and well organised
• Adaptable
• Computer literate and proficient in MS Office suite
• Accuracy and attention to detail
• A desire to develop own skill sets

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

• Salary of £25,000
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

Red Recruitment is recruiting a Customer Service Advisor in Evesham to join our client for an immediate start on a temporary basis.

Benefits and Package for a Collections Agent:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 8am - 5pm (with potential to flex these hours after training)
• Contract Type: Temporary, with opportunities to apply to a permanent role
• Duration: 2 Weeks
• Location: Evesham
• Start date: Immediate start, Thursday 25th September
• On-site parking
• New, modern office
• Excellent transport links
• Smart-casual dress
• Full training provided

Key Responsibilities of a Collections Agent:

• Respond to inbound customer enquiries via email and chat, ensuring first-contact resolution wherever possible
• Use all relevant systems as tools to deliver exceptional service and maintain the 360-degree view of our customers
• Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible
• Maintain up-to-date knowledge of products, services, and processes
• Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.

Key Skills and Experience of a Collections Agent:

• Previous customer service experience
• Ability to work in a fast-paced, high-volume environment
• Clear, professional communication skills (written and verbal)
• Strong problem-solving mindset and ability to work independently
• Basic computer literacy and confidence using customer service platforms
• Team player with a positive attitude and a passion for customer satisfaction
• Experience using CRM systems is desirable

If you are immediately available, interested in this position and have the relevant experience required, then please apply now!

Red Recruitment (Business)

Job Title : Service Centre Consultant

Location : Birmingham City Centre (B17)

Contract Type : Temporary

Start Date : 4th November 2025

Pay Rate : 14.02 per hour

Working Pattern :

• Full-time. Mon-Fri shifts will fall between 8am - 6pm
• Role requires 1 Saturday shift every 6 weeks 9am-2pm with a day off in the week in lieu.

Hybrid Working : Work from home 3 days per week (First 6 weeks is 100% office based for training)

About the Opportunity :

Helping over a million business banking customers with their day-to-day needs has never been more important.

As a Service Centre Consultant, you'll initially join a 6-week induction with our friendly training and development team. You'll learn our processes and gain confidence.

We're committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role.

As a key member of the Service Centre, you'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.

If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.

Key Responsibilities :

• Engage with customers, demonstrating empathy and a strong desire to assist them.
• Supporting existing customers with a wide-range of queries relating to their accounts, statements and online banking
• Always delivering a high standard of service
• Ensuring all processes are followed correctly and documented accurately

Benefits :

• Flexible benefits to suit your lifestyle, such as discounted shopping
• 30 days annual leave per year
• Great access to shops and restaurants
• Prime location in Birmingham
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Hybrid working approach (once initial onsite training has been completed)

About our client :

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements :

• Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence
• Able to handle a high number of varied calls every day
• Good attention to detail, with the ability to identify areas for improvement in the customer journey
• Strong communication skills, both verbal and written
• Understanding of Microsoft suite (Word, Excel, Outlook etc)

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.