1,538 Marriott International jobs in the United Kingdom

• Lead, train, and motivate the Guest Services team to provide exceptional customer service.
• Oversee daily operations of the front desk, including check-in/check-out, reservations, and billing.
• Ensure all guest requests and inquiries are handled efficiently and courteously.
• Implement and maintain service standards to enhance the guest experience.
• Manage guest feedback, address complaints, and resolve issues to ensure guest satisfaction.
• Develop and maintain strong relationships with guests, aiming for repeat business and positive reviews.
• Coordinate with other departments (housekeeping, F&B, maintenance) to ensure smooth guest stays.
• Monitor staffing levels and create effective work schedules.
• Assist in the recruitment, selection, and onboarding of new team members.
• Contribute to the development of departmental budgets and manage expenses.

• Proven experience in a supervisory or management role within the hospitality industry (hotels, resorts, cruise lines).
• Strong understanding of hotel operations, front desk procedures, and guest relations management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and reservation software.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and the ability to make sound decisions.
• A passion for customer service and creating memorable experiences.
• Flexible working hours, including evenings, weekends, and holidays.
• Relevant diploma or degree in Hospitality Management or a related field is preferred.
• Fluency in English; additional languages are a plus.

• Oversee and manage all aspects of the guest services department, including reception, concierge, and bell desk operations.
• Lead, train, and motivate the guest services team to deliver outstanding customer service.
• Ensure all guest interactions are handled professionally, courteously, and efficiently.
• Manage guest feedback, address complaints promptly and effectively, and implement service recovery strategies.
• Develop and maintain high service standards, ensuring consistency across all guest touchpoints.
• Monitor guest satisfaction levels and implement initiatives to enhance the overall guest experience.
• Collaborate with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure seamless service delivery.
• Manage room inventory, reservations, and check-in/check-out procedures, ensuring accuracy.
• Implement and enforce hotel policies and procedures related to guest services.
• Assist in the recruitment, onboarding, and ongoing performance management of the guest services team.
• Prepare daily reports on occupancy, guest feedback, and operational performance.
• Ensure the reception area and lobby are presented to the highest standards of cleanliness and presentation.
• Identify opportunities for upselling services and amenities to enhance guest stays and revenue.

• Minimum of 3-5 years of experience in a guest-facing management role within the hospitality industry (e.g., Front Office Manager, Assistant Front Office Manager).
• Proven leadership and team management skills.
• Excellent understanding of hotel operations and guest service principles.
• Strong knowledge of Property Management Systems (PMS) - e.g., Opera, Fidelio.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to remain calm and professional in demanding situations.
• A passion for delivering high-quality customer service.
• Fluency in English; additional languages are a plus.
• Relevant diploma or degree in Hospitality Management is advantageous.

Dyson Farming is a family-owned business, with a vision to benefit future generations through a commitment to commercially viable and environmentally sustainable food production at scale.  We strive to be industry leaders in efficient, carbon-neutral, high-technology agriculture, employing highly skilled, pioneering people and supported by research and development in an ever-closer partnership with our sister company, Dyson.  We see the future of agriculture as an exciting opportunity to improve the nation’s food security, health, and economic growth.

The Guest Services Assistant is a hands-on role with operational supervision and administrative tasks to be actioned on behalf of the Dyson Farming leisure portfolio. Overseeing the delivery of consistently exceptional customer service and experience which upholds the high standards we expect and in turn driving repeat guest bookings.

Requirements

• Responsible for ensuring that holiday lets and event spaces are presented to the highest standard
• Ownership of the on-call service to ensure the most efficient and appropriate service is always given
• Arrange high-quality experiences for all events and meetings at the Hive, liaising with caterers and arranging appropriate hospitality
• Responding to guest enquiries, complaints and requirements in a professional and proactive manner
• Oversee the housekeeping team, internal and external, arranging rotas for changeovers, ensuring appropriate cleaning supplies, hours and locations
• Liaising with the maintenance team to rectify any defects or required improvements in a timely manner
• Drive an increase in reviews on booking platforms in enhance the desirability of stays
• Efficiently control and review operational costs to ensure budget is adhered to
• Oversee Lincolnshire based operations ensuring hot tub testing results are compliant and health and safety policy throughout the leisure portfolio is up to date
• Occasional assistance with changeovers, cleaning and laundry as required to ensure completion of essential tasks

Person Specification

• Diplomatic, able to converse with customers and staff
• Personable, you need to engage with our guests and build good working relationships with the wider team. You must be able to deal with challenging situations with diplomacy and tact
• Professional, we are proud to receive a lot of excellent guest feedback, so we set high standards for customer service and the presentation of our properties
• Co-operative, you’ll be overseeing the work of the housekeeping team, but also supporting the communications team with content creation and marketing
• Independent, able to work autonomously when required and be a confident communicator
• Pro-active to prevent complaints and issues before they present themselves
• Proactive and flexible approach to work
• Full driving license as travel is required

Benefits

• 24 days holiday plus bank holidays;

• Life assurance;
• Pension scheme;
• Charitable Giving via payroll (Give as You Earn);
• Cycle to work scheme;
• Free annual flu jab;
• Free eye test;
• Employee Assistant Programme;
• Access to product discounts;
• Organised social events;
• Free parking.

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

Qualifications:

1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel

2. 2-3yrs of hotelier experience

3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)

Duties and Responsibilities:

1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.

2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.

3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.

4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.

5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.

6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance