338 Medium Sized Businesses jobs in Acton

Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

Here are some of our favourite perks and benefits, but we have so many more!

We're Houst

We’re pushing the boundaries of Insurance Technology.

INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.

Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.

With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.

Responsibilities will include :

People Leadership:

• With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
• You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• You'll cultivate a collaborative and high-performance ethos within the team.

Client Relationship Management:

• Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
• As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
• You will lead business reviews and strategic discussions to align client objectives with platform capabilities

Strategic Account Management:

• You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
• You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.

Client Success Strategy:

• You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
• You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.

Client Feedback and Product Enhancement:

• You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
• Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
• You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.

Stakeholder engagement:

• You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
• You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.

Requirements

Essential Requirements:

Candidates must successfully evidence proven, demonstrable experience in the following areas:

• Insurance industry - developed either within an insurance company, or an insurance software provider;
• Account Management/ Customer Success Management experience
• Leading and managing teams
• Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
• Excellent leadership, interpersonal and communications skills
• Strategic thinking and the ability to align client needs with company objectives
• Analytical mindset with the capability to interpret data and make informed decisions
• Demonstrated track record of managing and nurturing strategic client relationships
• Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.

Desirable:

• Bachelor’s degree in Business, Marketing, Technology or related field
• Solid understanding of InsurTech landscape desirable

Benefits

• We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
• Inclusion in the company share plan

• Participation in a performance linked bonus scheme
• Annual Learning & Development allowance of £1,250
• Free access to LinkedIn Learning & Microsoft ESI Learning platforms
• Monthly wellness allowance of £100 for you to put towards health and wellness activities
• Group Income Protection
• Life Cover
• We are a member of the Employee Assistance Program, that supports our staff 24/7
• Participation in the company pension scheme
• Cycle to Work Scheme

Job Title: Experiential – Account Director

Location: Hybrid (UK-based with travel across UK & Europe)

Reporting To: Head of Client Services and the Chief Experiential Officer

Contract Type: 13 month FTC – Mat Leave Cover

About brandformula

brandformula is a strategic marketing agency that brings brands to life through impactful, insight-led experiences across events, exhibitions, and activations. We work with ambitious brands in the financial services sector, delivering bold creative thinking and flawless execution.

We are now looking for a confident, commercially driven Account Director – Experiential to lead our growing team, shape strategic direction, and deliver standout experiences across the UK and Europe.

The Role

As the Experiential – Account Director, you’ll oversee the day-to-day management of the Experiential team while driving growth, ensuring operational excellence, and acting as a senior client lead. Reporting into the Head of Client Services and the Chief Experiential Officer, you will work strategically across the agency, helping to integrate experiential thinking into broader client solutions and collaborating with other departments on upsell and cross-sell opportunities.

This is a role for a strong leader who is not only strategically minded but also comfortable making confident decisions, leading from the front, and mentoring others.

Key Responsibilities

• Lead and manage the Experiential team (3 direct reports), providing daily support, development, and performance oversight
• Be the key client contact for dedicated accounts, while supporting wider relationship management across all experiential projects
• Drive sales and growth within the Experiential function, identifying new opportunities and leading cross-agency upsell initiatives
• Oversee and manage end-to-end project delivery, from client brief through to final execution
• Confidently pitch and present to senior stakeholders, articulating strategic thinking and creative direction
• Maintain regular reporting and performance metrics, providing insight to the Executive Director and wider leadership team
• Work closely with suppliers, ensuring timely delivery, cost management, and creative integrity
•  Collaborate with exhibition designers and builders, demonstrating a solid understanding of materials, build methods, finishes, costs, and technical language
• Ensure full financial oversight of the team’s work, including budget creation, estimate development, invoicing and reconciliation
• Champion innovation within the team – identifying fresh formats, technologies, and experiential trends
• Support team development – act as a mentor, provide training and advice, and create an environment for growth and learning
• Travel as required across the UK and Europe to oversee live event delivery (including occasional weekend travel during peak periods)

What You’ll Bring

• A minimum of 8 years’ experience in experiential marketing, events, or exhibitions
• Strong background in managing both client relationships and internal teams
• Proven experience in cross-functional collaboration and growing business through upselling
• A confident, strategic mindset – not afraid to make big decisions or challenge the status quo
• Deep understanding of exhibition build processes, with fluency in materials, finishes, and build costs
• Skilled in supplier and budget management, with strong commercial acumen
• Proficient in Microsoft 365, particularly Excel and Canva 
• Excellent presentation, communication, and stakeholder engagement skills
• Ability to work at pace, meet tight deadlines, and manage multiple workstreams effectively
• Passionate about delivering industry-leading experiences and supporting team development

Why Join brandformula?

• At brandformula, you’ll be part of a collaborative, ambitious, and supportive team that’s passionate about creating exceptional work. You’ll have the autonomy to shape ideas, drive growth, and lead exciting projects across Europe and beyond.

Initial - Graduate Sales and Management Programme - Indoor Sales Support

Join Our Team and Make a Difference!

Are you a graduate looking for a hands-on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company? Join our team at the  Leeds, Maidstone, Brentford or Cwmbran branch, and embark on an exciting journey towards a successful career in a FTSE100 company.

Why Join Initial Washroom Hygiene?

• Competitive Salary Package: Start with a basic salary of £24,250 per annum.
• Expected OTE: £7,300 per annum, with bonus and commission schemes available.
• Benefits: Career progression, mobile phone, tablet and company discount scheme
• Relocation Package: Moving from more than 2 hours away? We may offer up to ,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday
• Office-based with hybrid working - 1 day per week in the office and 1 day shadowing our businesses. 
• Industry-Leading Training: Receive top notch training to allow you to become an industry expert and gain exposure to various areas in our business to aid your future development

The Sales and Management Graduate Role

You will start your career with us as an Indoor Sales Support Consultant, where you will be responsible for generating sales opportunities for our field sales colleagues via inbound and outbound calls. 

In addition to doing this role day to day, the graduate scheme will follow the below format: 

Weeks 1-6: Initial Training

You will attend our World Class Sales Academy while also shadowing operational and sales staff. Here, you will be servicing our customers in a specific geographical area, supporting in servicing various washroom products, alongside removing hazardous and toxic waste. Your training will be encompassing and you will see all areas of the business.

Weeks 6-52: 

In addition to your role as an Indoor Sales Consultant, you will gain exposure to as many sales-based roles across the business to provide you with a broad understanding of our customers and their needs. This will also equip you with the knowledge to become an expert in our products and services. During this time, you will also have the opportunity to complete our Intro to Sales Development Programme.

12+ months:

Now that you’ve gained a broad understanding of the business, you will decide which area you want to specialise in. You will play a part in any local projects during this time and also complete the Leadership Development Programme.

During this time you will also have the chance to progress to roles such as:

Field Account Manager - you will be responsible for sales in a certain patch area

Service Team Leader - manage a team of field service colleagues 

Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues

Regional Account Manager - supporting our Key Account Customers 

24+ Months:

After two years, you will be ready to take on more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager or roles in Area Central Support. 

With structured career progression, we ensure you are fully prepared to take your next career steps within the company. 

Requirements

Sales and Management Graduate Requirements:

• A minimum 2.2 degree in BSc/BA in any subject (Business related, transport, logistics, supply chain or management disciplines preferred but not necessary)
• A full UK driving licence or be working towards this.
• Target-driven, ambitious and self-motivated
• Comfortable working out in the field dealing with customers face-to-face
• Want to work with people and provide excellent customer service
• A desire to work hard and have fun 

Benefits

Sales and Management Graduate Benefits:

• Additional opportunities to earn more with regular bonus and commission schemes.
• Access to a company vehicle and fuel card.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
• Uncapped leads commission - we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for ferring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control and hygiene provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

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