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TECHNICAL CUSTOMER SUPPORT SPECIALIST

Salary : £30,000

Location : Northwich - hybrid

Contract: Permanent

Hours: Mon-Fri (08:00-17:00) or (08:30-17:30)

This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with .

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?
This one could be for you.

We're hiring aTechnical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answeringtechnical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

What You'll Do

• Help customers choose the right sensor or automation product

• Recommend alternatives when items are out of stock or discontinued

• Respond to technical enquiries by phone, email, or live chat

• Support the sales team with product knowledge and cross-selling advice

• Deal with basic repairs, service requests, and product modifications

• Provide datasheets, wiring diagrams, ePlan Macros, etc.

• Log activity in the internal SAP system

• Handle first-line complaints and goodwill offers (under 150)

• Help train new staff on tech basics and tools

What You'll Need

• A degree in engineering, electronics, mechatronics, or similar

• Some customer service or commercial experience helps (even retail or hospitality!)

• A good grasp of mechanical and electrical principles

• Confident communicators, especially when explaining technical stuff

• Calm under pressure and a natural problem-solver

• Comfortable with IT systems (SAP, CRM, Office, etc.)

• Fluent Englishbonus points if you speak another EMEA language

What You'll Get

• 30,000 starting salary

• Full training from industry experts

• Exposure to global engineering teams and customers

• A role where you can build real technical and commercial know-how

• A stable, well-established employer with strong development pathways

About Us :
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply :
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?
This one could be for you.

We're hiring aTechnical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answeringtechnical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

What You'll Do

• Help customers choose the right sensor or automation product

• Recommend alternatives when items are out of stock or discontinued

• Respond to technical enquiries by phone, email, or live chat

• Support the sales team with product knowledge and cross-selling advice

• Deal with basic repairs, service requests, and product modifications

• Provide datasheets, wiring diagrams, ePlan Macros, etc.

• Log activity in the internal SAP system

• Handle first-line complaints and goodwill offers (under 150)

• Help train new staff on tech basics and tools

What You'll Need

• A degree in engineering, electronics, mechatronics, or similar

• Some customer service or commercial experience helps (even retail or hospitality!)

• A good grasp of mechanical and electrical principles

• Confident communicators, especially when explaining technical stuff

• Calm under pressure and a natural problem-solver

• Comfortable with IT systems (SAP, CRM, Office, etc.)

• Fluent Englishbonus points if you speak another EMEA language

What You'll Get

• 30,000 starting salary

• Full training from industry experts

• Exposure to global engineering teams and customers

• A role where you can build real technical and commercial know-how

• A stable, well-established employer with strong development pathways

About Us :
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply :
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

Know your sensors, automation kit, and how to talk tech without putting people to sleep?

This role is bang in the middle of technical support, customer service, and application advice. You're the person customers and internal sales teams turn to when they need answers, alternatives, and actual solutions not just someone reading off a script.

What youll do:

• Support customers with product selection, cross-referencing, and replacements

• Handle sensor applications, PLC basics, and customer queries (phone, email, chat)

• Provide datasheets, CAD drawings, macros whatever gets the job done

• Investigate complaints and service issues, raise goodwill where needed

• Train new starters and support sales with technical guidance

• Log everything in SAP/C4C and help improve the internal knowledge base

• Occasionally run basic application tests to back up your advice

What youll need:

• Strong electrical/mechanical understanding (sensor and automation background ideal)

• Experience working with customers solving problems, not just logging them

• Calm under pressure and confident handling technical conversations

• SAP/C4C and MS Office experience

• Basic PLC knowledge is a bonus but if you know your circuits, youre halfway there

• Fluent English and good communication (written and verbal)

• Ability to work independently and juggle multiple priorities

About the Company:
Youll be joining a global name in industrial automation and sensing technology. Their reputation is built on quality products and solid support and that's where you come in. The UK and EMEA operations are tight-knit, well-resourced, and backed by global R&D. If you like solving problems, helping engineers, and making tech actually work for people this is the team to be in.

About Us :
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply :
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

Let me know if you'd like a shorter version for social or email as well.

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?
This one could be for you.

We're hiring a  Technical Customer Support Specialist  to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answering  technical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

• Help customers choose the right sensor or automation product

• Recommend alternatives when items are out of stock or discontinued

• Respond to technical enquiries by phone, email, or live chat

• Support the sales team with product knowledge and cross-selling advice

• Deal with basic repairs, service requests, and product modifications

• Provide datasheets, wiring diagrams, ePlan Macros, etc.

• Log activity in the internal SAP system

• Handle first-line complaints and goodwill offers (under 150)

• Help train new staff on tech basics and tools

• A degree in engineering, electronics, mechatronics, or similar

• Some customer service or commercial experience helps (even retail or hospitality!)

• A good grasp of mechanical and electrical principles

• Confident communicators, especially when explaining technical stuff

• Calm under pressure and a natural problem-solver

• Comfortable with IT systems (SAP, CRM, Office, etc.)

• Fluent Englishbonus points if you speak another EMEA language

• £30,000 starting salary

• Full training from industry experts

• Exposure to global engineering teams and customers

• A role where you can build real technical and commercial know-how

• A stable, well-established employer with strong development pathways

About Us :
At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply :
All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

IT Support & Operations Team

The role fits in the IT Support & Operations team within Group IT, working to ensure that GBG deliver a world-class experience for our team members globally.  IT Support & Operations team look after all aspects of Group IT including support of our team members on the tools that they need daily to successfully carry out their roles.  We ensure that services are available for team members to utilise and that such services are the best option available to GBG in terms of quality, performance, and cost.  We strive for a timely response whilst providing the best customer experience we can. 

Systems Administrator

We are seeking a highly skilled and organised Systems Administrator this role will ensure that services are available for team members to utilise and that such services are the best option available to GBG in terms of quality, performance, and cost, all whilst delivering a positive and consistent experience.  

The Systems Administratoris to provide technical expertise, process management and decision making to ensure proactive operational and support of end users products and services, to deliver a frontline customer facing functions to GBG team members.   

To be responsible for Communication and escalation, Improving team and personal knowledge to effectively support, Continual Service Improvement (CSIP), Maintenance of communication equipment across offices, Upholding processes & procedures for support calls via JIRA Service Desk  

To contribute towards Implementation of process and performance metrics, Service acceptance of new software & hardware  

• Provide a best in class customer service to GBG team members. 
• Provide a best in class 2nd line technical support and operations service to GBG Team Members.  
• Continually develop and maintain knowledge base to increase the rate of fix for GBG team members.  
• Consistently apply best practice process for Incident, Problem, Requests, and operational tasks.  
• Continually review and improve delivery of IT services.   
• Apply best practice process for ensuring SLA’s and OLA’s are achieved. 
• Continually communicate with the ITSM team to alert them of potential problems  

• Experience in developing process and policy to meet business needs
• Experience in maintaining Intune & Jamf deployment tools
• Report writing
• Understanding of license and compliance.
• Excellent troubleshooting skills with a deep understanding of the technologies being supported
• Experience in providing a best-in-class customer service to end users, including regular meaningful communication
• Excellent application of technical procedures and maintaining technical knowledge base to rapidly resolve issues
• Performance driven to ensure business and technology can be evidenced against agreed SLAs and KPIs
• Proactive / self-starter approach to addressing issues and resolving tickets
• Ability to work autonomously as well as part of the wider team
• Good written and oral communication
• Experience of ITIL operational support working practices
• Experience of introducing new technologies into service and support
• Good organisational skills

Technical Skills:

• Active Directory    
• Exchange / O365 Administration    
• Desktop support (i.e. general PC issues)  
• M365 Application  
• Copilot for M365
• Windows 10/11   
• Powershell Scripting 
• Hardware support   
• File/Print  
• Teams Broadcast  
• Problem solving  
• Mimecast   
• Group Policy configuration   
• DHCP  
• DNS  
• Azure  
• InTune/Jamf 
• ITIL V3 and above 

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong organisational and time-management skills.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to   and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.

Job Title: Sales & Customer Support Representative
Reports To: Key Account Manager
Location: Aintree, Liverpool
Salary: £28,000 per annum, rising to £0,000 upon successful completion of a 6-month probationary period
Bonus Structure:
* 5 for each confirmed prospect enquiry for a manufacturable product
* Additional 5 when the prospect becomes a customer and order volume reaches 2 tonnes

Role Purpose
To support the business in achieving its operational KPIs and strategic objectives through proactive sales and exceptional customer service.

Key Responsibilities
Lead Generation & Marketing
* Build and maintain relationships with regular customers through outbound calls
* Conduct cold calling campaigns to generate leads for the sales team
* Use website tracking tools to identify and follow up on potential leads
* Collaborate with the website provider to publish content on the website and social media
Customer Service
* Coordinate with internal teams (administration, planning, production, transport) to manage orders from placement to on-time delivery
* Enter production paperwork and generate transport documentation
* Keep customers informed on order status and respond to queries
* Resolve customer complaints promptly and track progress
* Complete customer questionnaires and documentation
* Generate quotes and process orders using Microsoft Dynamics CRM
* Organise and dispatch customer samples
* Manage purchase orders for external suppliers as needed
Reporting
* Produce daily reports on outstanding orders and sales performance
* Generate KPI reports for the sales team
* Create analytical reports using Dynamics, Excel, or Power BI
Additional Duties
* Attend sales meetings and prepare meeting minutes
* Support with order entry and general office administration during peak periods or staff absences

Expectations
* Contribute to achieving KPIs including OTIF delivery, stock management, invoicing, and customer satisfaction
* Comply with Health & Safety and relevant quality standards (ISO/BRCGS)
* Demonstrate accountability and adherence to company policies
* Exhibit self-motivation and a proactive approach to personal development
* Maintain a positive attitude and foster team spirit

Key Skills & Experience
* Excellent communication and organisational skills
* Proficiency in Microsoft Office; experience with Microsoft Dynamics is a plus
* Strong time management and multitasking abilities
* High attention to detail and problem-solving skills
* Customer-focused with effective conflict resolution skills
* Team player with experience in manufacturing, ideally in polythene or packaging

Key Performance Indicators
* Achieve forecasted sales volumes
* Minimum 1 hour of cold calling per day (20 calls)
* Generate at least 4 new leads per month
* Create 80 opportunities per month
* Maintain OTIF at 90% (team target)
* Resolve 90% of complaints within one month (team target)

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.