964 Mid Level Av Engineer jobs in the United Kingdom

Mid QA Engineer (Up to £40K)

Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.

We’re the destination for people looking to get more from the things they love. We’re here to inspire, fuel, encourage and educate

Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation – we help bring our audiences joy!

About the role

We are looking for an enthusiastic QA Engineer to join one of our development teams. Reporting to the Acting Lead QA Engineer, the successful candidate will be passionate about quality and will go over and above ensuring consistent high standards are met across Immediate digital platforms and look to drive high standards for all deliveries; cultivating an environment of quality and encouraging others to consider it at all stages. 

As a QA Engineer you will;  

• Act as an integrated member of the development team, working closely to ensure the integrity and quality of changes to the products. 

• Take responsibility for representing QA at all team ceremonies. 

• Act as a QA role model; understand the grasp of quality in the development team and coach them to higher levels. 

• Ensure the execution of comprehensive functional, non-functional and regression tests. 

• Communicate bugs early and effectively and manage issues until they are resolved. 

• Consider and conduct exploratory testing to increase test coverage and maximise discovery of bugs and defects. 

• Work with other QA engineers to develop standards, best practices and guidelines. 

• Collaborate with other team members, Product Manager and Delivery Manager to help plan new functionality or major enhancements. 
• Foster good working relationships with a diverse group of colleagues.

Requirements

• Demonstrable experience of working in an agile environment.  
• Detailed knowledge of the software development life cycle.  
• Experience with Behaviour Driven Development, Data Driven Testing and Risk Based Analysis methodologies. 
• Significant web and mobile testing experience, testing across a range of browsers / devices. 
• Logging and reporting bugs in Jira (or an equivalent). 

• Demonstrable experience with at least one JavaScript test automation tool (e.g. Cypress, Postman, Selenium-WebDriverIO) and willing to broaden your testing skill set through the latest automation tools and techniques. 
• Familiarity with CI/CD concepts and the importance of continuous testing. 
• Great communication, listening and negotiating skills with colleagues. 
• API testing experience with Postman. 
• Keen learner, who continually wants to improve, to grow their own skills, their team’s skills and adapt to new tools and processes. 

Desirable  

• Automated API testing  
• Accessibility testing  
• Source Control Management (SCM) e.g. Git 
• ISTQB foundation level certificate or equivalent.  
• AWS / Docker / Jenkins 

Benefits

• A relaxed working environment with regular socials including a summer festival
• Immediate Community webinars, well-being initiatives and Mental Health First aiders
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
• Claim back everyday health care cost with Medicash our Health Cash back plan
• Lease an Electric vehicle through our EV salary sacrifice scheme
• Tailored training and development through our Love Learning platform
• A progressive and transparent culture with clear career progression
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces

At Immediate, we pride ourselves on our open, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, environment, and impact. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.

People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.

Immediate is a place where you can grow, be supported, and make a difference

Job Description:-

Job Role – Mid level Engineer

Location – London, UK

Working Type – Onsite working mode (5 Days a week)

Language Needed: Just professional in English fluency

Work position- Min. 6 months Contract (Possible Extension)

Core skillset:

·    Build and deploy and support Windows laptops

·    Decommission old devices

·    Good customer-facing communication skills

·    Fluency in both English – minimum C1 for speaking and writing

Activities:

·    Install Windows image on new laptops

·    Update hardware inventory systems

·    Physical installation of computers, monitors and other IT systems at desk locations

·    Must be confident communicating with staff at all levels, both written and verbal

·    Assist with hardware disposal

·    Must be able to manually lift up to 15kg when moving and repositioning computers and ancillary equipment

·    Use of IT ticketing systems

Thanks & Regards,

Sumit Teotia- Technical Recruitment Specialist

Axiom Software Solutions Limited   

Email:

Website :

Direct: +44 (0)

Linkedin :

Head Office :Devonshire House;582; Honeypot Lane, Stanmore

       Middlesex, HA7 1JS, United Kingdom

Global Offices: UK| USA|Germany|NL|Poland|India

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday +

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday +

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

• Minimum 5 years' experience in the drainage industry

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8

Are you ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a real impact in a dynamic and rewarding environment.

What You Will Do:

- Diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively.

- Provide advanced troubleshooting support for escalated incidents from Tier 1, showcasing your expertise.

- Analyse and resolve software, hardware, and networking problems across diverse systems.

- Perform remote installations of cloud-based telephony systems, ensuring seamless integration.

- Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services.

- Investigate and resolve end-user technical issues, maintaining high service standards.

What You Will Bring:

- Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet.

- Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP.

- Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols.

- Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon.

- Excellent communication skills and a problem-solving mindset.

This role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation.

Location:

This role is based at the company's head office in Telford, providing a collaborative and supportive environment for professional growth.

Interested?:

If you're ready to join a forward-thinking company and make a real difference, apply now for the Technical Support Engineer role. Don't miss this opportunity to advance your career and be part of a highly skilled team!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Your new company
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
Your new role
In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.

• Respond to inbound support requests from external customers
• Diagnose and resolve issues related to app functionality, data, or integrations
• Offer alternative solutions or escalate complex cases to senior developers
• Communicate clearly and consistently with customers throughout the process
• Document findings and contribute to internal knowledge sharing
• Collaborate with the wider support and development teams to improve the product

What you'll need to be successful

• A degree in Computer Science or a related field (B.Sc. or M.Sc.)
• A strong interest in coding and software development
• Experience or familiarity with one or more of the following:
• PHP, JavaScript, .NET, Java, Python, or C#
• Excellent communication skills and a customer-first mindset
• A methodical, detail-oriented approach to problem-solving
• Experience supporting SaaS applications is highly desirable but not essential.
• Familiarity with CRM platforms is desirable but not essential.
• Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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