Multilingual Customer Service Specialist - Italian/English (& German/French)
Job Viewed
Job Description
London, United Kingdom
Help empower our global customers to connect to culture through their passions.
Why you'll love this role
As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you
What you will do
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
About you
- Experience of customer service/call center experience
- Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages:
- German
- French
- High school diploma or equivalent
- Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
- Possess situational awareness to identify and escalate matters that require urgent attention
Location: Hybrid or remote (but must be willing to travel to the Soho office when required)
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
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Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Technical Service Specialist / Repair Technician
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Overview:
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**Inclusion and Diversity**
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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#LI-KP1
**Additional Information**
**Relocation Assistance Provided:** No
Inside Service Sales Specialist UK&I
Posted 1 day ago
Job Viewed
Job Description
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
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Learn about the Danaher Business System ( which makes everything possible.
The Inside Service Sales Specialist is responsible for managing and growing the Cytiva Service business in United Kingdom and Ireland. You will present technologies and solutions to help our customers achieve success across their workflows.
This position reports to the Service Sales Senior Manager, Northern Europe and is part of the Northern Europe Service Sales Team located in the United Kingdom working remotely to cover UK Service Sales Territories.
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+ Achieve and exceed sales objectives by promoting Cytiva's full range of Service products including Contracts, Spare Parts, Qualification, Optirun Connect, Adhoc Services and Digital service offerings. Utilize value and solution selling techniques to highlight the benefits and applications of our products to potential customers.
+ Support the Field Servcie Sales Team to develop and implement a comprehensive strategic business plan to achieve growth targets.
+ Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads, and actions through CRM. Ensure daily and weekly updates to provide a clear and up-to-date picture of sales activities and pipeline status.
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+ Commercial experience, preferably in the Life Sciences industry.
+ Ability to quickly learn the entire Cytiva portfolio.
+ Demonstrate sales skills by previous sales responsibilities and account planning.
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+ Experience of CRM systems (Salesforce) and Microsoft Office
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For more information, visit .
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Service Line Specialist - IOA (Public Sector)
Posted 9 days ago
Job Viewed
Job Description
**Title -** **Service Line Specialist**
**Location:** UK - London
**Travel** - Weekly travel will vary depending on customer and prospect requirements.
**Summary of Department Focus:**
Intuitive Operations & Automation (IOA) business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's Digital imperatives in the market. UKI is a high-growth region and IOA is looking at expanding its presence further. One of IOA's strategic growth objectives is UKI region markets and IOA is looking for a highly accomplished, results-driven sales executive to **originate, advance, and close large sales opportunities** in outsourcing. This individual will be working with industry community (Client Partners, SLM (Service line managers) IOA leadership and the UKI MCU (Market Commercial Unit) leadership to drive **sales and business development** in a high growth and highly autonomous environment.
**Summary Job Description:**
+ Define and improve the go-to-market plans, offerings, and value propositions.
+ Drive sales and pipeline
+ Build strong internal relationships with Cognizant's UKI MCU & MDU (Market Commercial & Delivery Unit) leadership, IOA Commercial/Offshore Delivery Heads and other core leaders.
**Key Accountabilities**
+ **Closing Sales** - The main responsibility and focus of the role will be the growth of our IOA business within Europe. Specifically, win new deals in customer account per pre agreed targets.
+ **Sales Plan Creation** - A critical early task will be developing and executing a growth plan for Financial Services domain.
+ **Pipeline Management** - Among the critical tasks likely be featured in the sales plans, are developing the opportunity pipeline, qualifying high priority deals and winning new business in line with agreed targets.
+ **Demand Generation** - To work with IOA and UKI MCU teams to identify prospects, create marketing plans and take responsibility to engage new clients in conversation.
+ **Proposal Development** - Understand customer needs and translate them into winning proposals for Cognizant and its customer in partnership with the presales and solution teams.
+ **IOA Solution Development Oversight -** As a pursuit leader, partner with IOA solution architects, delivery teams and other horizontal practices (e.g., AIA, EAS) to create effective deal solutions.
+ **Deal Shaping / Pricing Development** - Develop creative deal shapes, commercial structures, and pricing proposals as part of a winning sales pursuit. Work closely with the business unit and regional FP&A teams
+ **C-Level Client Relationship Building** - Build relationships across CXO levels in client organizations and developing executive level relationships.
+ **Renewal deals in the industry -** Build relationships with the potential customers by working with Vertical and Country teams. Build disruptive propositions to hunt and win these businesses in the industry.
**Key Competencies**
+ **BPO** - Deep understanding of Business process outsourcing/Digitization and able to engage Customers in BPO deal, solution, transition, and transformation shaping discussions.
+ **IOA Solution Development -** Experience in developing BPO solutions ground up, in partnership with different stakeholders within an organisation.
+ **Industry Experience** - Demonstrated ability to understand business process challenges in one or more of our key industries and translating the needs in developing compelling business process solutions with a strong focus on technology-enabled process delivery.
+ **Global Experience** - Significant international experience required including being conversant in global service delivery models - both shared services and IOA.
+ **Verbal Communication Skills** - Excellent public speaking and presentation skills including the ability to convey a set of complex and detailed deal elements in a compelling, engaging, and easy to understand manner suitable for C-level buyers.
**Written Communication Skills** - Ability to create compelling sales story lines and PowerPoint decks for presentation to C-level executives.
**Approach to Work -** Possess the innate ability to thrive in a fast-paced, client-focused, changing environment and work independently in a self-directed manner.
**Knowledge**
+ **Global Business Services** - Client-facing GBS project experience is preferred.
+ **Technology** - Understanding of technology solutions is required, especially how it affect business and operations.
+ **Professional Contacts** - Existing strong relationships with third party advisors, industry analyst, and potential C-level buyers is preferred.
+ **Virtual Work Environment** - Experience working in a virtual home / office work environment is preferred.
**Experience**
+ Experience in selling Public Sector domain in BPO/Consulting services working for a blue-chip company with added advantage in Public Sector industry selling.
+ Executive-level interpersonal, verbal, written and presentation skills, good listener, ability to provide a trusted voice at the decision-making table and be an advocate of Cognizant's vision and value proposition.
+ Experience in proactively growing customer relationships within an account while expanding their understanding of the customer's business.
+ He/she should be able to meet/deliver annual sales target of 20M TCV.
**Qualifications**
+ **Degrees** - CPA, MBA, or advanced degree in related field is preferred.
**About Cognizant**
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 75 delivery centres worldwide and approximately 220,000 employees as of October 31, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and ranked among the top performing and fastest growing companies in the world. Visit us online at ** or follow us on Twitter: @Cognizant.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
UK Customer Technical Call Center Manager
Posted 1 day ago
Job Viewed
Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The M2 Customer Technical Support and Coordination Manager UK for Beckman Coulter Diagnostics is responsible for overseeing and managing the customer technical call center and dispatching operations, ensuring efficient and effective communication between our technical support teams and customers.
At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
This position is part of the Customer Care Organization and is based full-time onsite at our Amersham office in the United Kingdom
You will be a part of the CTS & Coordination European Team and report to the European Senior Manager Customer Technical Support and Coordination responsible for strategic leadership of the whole European team to enhance customer support and experience. If you thrive in a fast paced, customer centric role and want to work to build a world-class service organization-read on.
In this role, you will have the opportunity to:
+ Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Customer Technical call center & dispatching to guarantee the best customers' satisfaction.
+ To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
+ Drive the planning for engineers in terms on proactive and reactive activities.
+ Take ownership of customer issues, escalating if necessary. This includes regular communication with internal and external customers where required.
+ Foster a collaborative and high-performance culture within the team by analyzing and providing statistics for the CTS Team to improve objectives and set KPI's.
+ Drive a culture high performance and change management through developing talent, engagement, and D&I initiatives.
+ Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
The essential requirements of the job include:
+ Bachelor's degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
+ Minimum of 5 years of experience in technical support, with at least 3 years in a leadership or management role.
+ Strong leadership and team management skills, with the ability to motivate and develop team members.
+ Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both English and one other European language.
+ Knowledge of regulatory standards and compliance requirements in the diagnostics industry.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel 25% travel, overnight, within territory or locations
It would be a plus if you also possess previous experience in:
+ Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team
+ Ability to "think out of the box" and express creative thinking and innovative ideas.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Field Service Sales Specialist UK North and Northern Ireland
Posted 1 day ago
Job Viewed
Job Description
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Field Service Sales Specialist is responsible for managing and growing the Cytiva Service business in United Kingdom. You will present technologies and solutions to help our customers achieve success across their workflows.
This position reports to the Service Sales Senior Manager, Northern Europe and is part of the Northern Europe Service Sales Team located in the South of the United Kingdom working remotely to cover UK Service Sales Central and South Territories.
What you will do:
+ Achieve and exceed sales objectives by promoting Cytiva's full range of Service products including Contracts, Spare Parts, Qualification, Optirun Connect, Adhoc Services and Digital service offerings. Utilize value and solution selling techniques to highlight the benefits and applications of our products to potential customers.
+ Develop and implement a comprehensive strategic business plan to achieve growth targets.
+ Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads, and actions through CRM. Ensure daily and weekly updates to provide a clear and up-to-date picture of sales activities and pipeline status.
+ Establish and maintain key customer relationships
+ Provide market intelligence to identify potential customers and competitive activity. Use this information to adjust strategies and ensure alignment with market trends and customer needs.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
+ Ability to travel - up to 70 % travel, overnight, within territory and some international travel for Projects and Meetings locations
+ Must have a valid driver's license with an acceptable driving record
It would be a plus if you also possess previous experience in:
+ Experience of CRM systems (Salesforce) and Microsoft Office
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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