Customer Service

Walsall, West Midlands £13 Hourly Pertemps Walsall

Posted 3 days ago

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Job Description

temporary
Customer Service administrator
Walsall
08:30 am-17:00 pm
12.50 - 13 per hour

My client based in Walsall are looking for a customer service administrator to join their team.


Customer Service administrator

Duties of a customer service administrator include:


Data entry

Attention to detail
Overseeing a shared email
Taking inbound calls
Handling enquiries
Inputting orders into system

Customer service excellence
Quoting for orders
Attention to detail


This advertiser has chosen not to accept applicants from your region.

Customer Service Expert

B1 Birmingham, West Midlands Teleperformance

Posted today

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Job Description

Job role: Scotrail - Customer Service Expert 

Location : Work from home (MUST live in Scotland) - option to work onsite in our Glasgow office is available. Ask us for more details!

Hours:  37.5 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail.

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required standards expected.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

  • Proven experience in a Contact Centre environment
  • Experience on train operating company would be preferred but is not essential
  • Proven experience of working in a high-quality measured role
  • Proven experience of liaising with a team and multi-tasking to achieve a shared goal
  • Proven ability to pay close attention to detail
  • Proven ability to use initiative as well as work as part of a team
  • Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

  • Excellent verbal communications skills
  • Excellent written communication skills
  • Excellent ability to adapt communication style/method to best suit the audience
  • Organised and methodical, with an eye for detail
  • Computer literacy is essential including MS Word, Excel and E-mail
  • Ability to work to tight deadlines
  • Proven experience of being able to handle high pressure situations
  • Ability to relate to others in a positive manner and build strong working relationships
  • Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage

Values we look for you to have:

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work 
  • Collaboration You enjoy working with others and you like working as a team player
  • Communication-  You can speak and write clearly and in a confident manner
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas
  • Critical Thinking-  You are able to think logically when making decisions
  • Solution Orientation-  Having a forward thinking mindset focused on resolving challenges
  • Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.



This advertiser has chosen not to accept applicants from your region.

Customer Service Expert

B1 Birmingham, West Midlands Teleperformance

Posted today

Job Viewed

Tap Again To Close

Job Description

Job role: Scotrail - Customer Service Expert 

Location : Work from home (MUST live in Scotland) - option to work onsite in our Glasgow office is available. Ask us for more details!

Hours:  37.5 hours a week- 7am - 10pm. 5 days worked over Monday - Sunday (must be fully flexible)

Start date: November 2025

Salary: Real Living Wage 

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Jump aboard and become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail.

The job itself:

The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries.

You will be required to efficiently and effectively handle the cases, meeting the required standards expected.

The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.

Experience

  • Proven experience in a Contact Centre environment
  • Experience on train operating company would be preferred but is not essential
  • Proven experience of working in a high-quality measured role
  • Proven experience of liaising with a team and multi-tasking to achieve a shared goal
  • Proven ability to pay close attention to detail
  • Proven ability to use initiative as well as work as part of a team
  • Proven ability to be able to consistently meet set targets

Attributes we would love for you to have! (even if you do say so yourself.)

  • Excellent verbal communications skills
  • Excellent written communication skills
  • Excellent ability to adapt communication style/method to best suit the audience
  • Organised and methodical, with an eye for detail
  • Computer literacy is essential including MS Word, Excel and E-mail
  • Ability to work to tight deadlines
  • Proven experience of being able to handle high pressure situations
  • Ability to relate to others in a positive manner and build strong working relationships
  • Ability to be resilient and work under pressure. Current formal warnings & attendance records will be taken into consideration during the recruitment process including the short- listing stage

Values we look for you to have:

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work 
  • Collaboration You enjoy working with others and you like working as a team player
  • Communication-  You can speak and write clearly and in a confident manner
  • Emotional Intelligence You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others
  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas
  • Critical Thinking-  You are able to think logically when making decisions
  • Solution Orientation-  Having a forward thinking mindset focused on resolving challenges
  • Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset

If this sounds like it could be your next stop. Apply and start your journey!

DISCLAIMERS: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.



This advertiser has chosen not to accept applicants from your region.

Customer Service Executive

Sheldon, West Midlands Citrus Recruit Ltd

Posted today

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Job Description

permanent
Citrus Recruit are currently recruiting for an experienced Customer Service Executive for our fleet management client based just outside of Solihull.
 
You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers. 
 
You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey. Your responsibilities will include a wide range of tasks, primarily focused on addressing customer needs.
 
These tasks include responding to inbound calls and emails, addressing customer enquiries and providing support in managing complaints.
 
Your role will involve direct interaction with customers, taking ownership of their queries until resolution and ensuring transparent communication throughout.
 
We are looking for someone with experience in a direct customer facing role either in a customer service or business development function. If you have fleet/ car leasing experience it would be advantageous but not essential!
 
The hours of work are:
Week 1= 8.30 - 4.30  Week 2 = 10-6
Saturday =1 in every 3 = 9 -12
 
Responsibilities & day to day duties
  • Build relationships with customers ensuring a fantastic level of customer service at all times
  • Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
  • Identify sales or business opportunities and work with the wider sales team to increase revenue
  • Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
  • Administrative support to other team members and sales function, including quotes/ price guides and reporting.
  • To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date
 
Skills & experience required
  • Experience in a customer service or sales role and directly dealing with customers.
  • Excellent written communication skills - ability to communicate with customers on email.
  • Experience using a CRM system
  • Strong organisational skills
  • Attention to detail.
  • Ability to problem solve.
 
Benefits package
  • Salary of £25,000
  • Opportunity to earn an additional 3k in bonus a year
  • Hybrid working opportunity after probation
  • 25 days + BH
  • 2 wellness days per year
  • Enhanced parental leave
  • Wellness programs/ Employee Assistance programme
  • Birthday treats
  • Company incentives - e.g. £50 eat out vouchers
  • Quarterly team nights out
  • Opt-in for private medical after probation
 
If you feel like this is a team you would like to be a part of, please click apply today.
 
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
 
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Worcestershire, West Midlands £28500 Annually Adecco

Posted today

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Job Description

permanent

Are you a customer service enthusiast ready to make a positive impact in the manufacturing and production industry? Our client is looking for a dedicated Customer Service Specialist to join their vibrant team in Evesham! This is an exciting opportunity for someone with a passion for excellence and a knack for managing relationships.

As a Customer Service Specialist, you will be the heartbeat of our organisation, acting as the central point of contact for our clients esteemed customers. Your mission? To deliver an exceptional customer experience while managing order processes with precision and care.

Key Responsibilities:


* Order Management: Oversee the entire order process from placement to delivery using the Customer Relationship Management and ERP systems.
* Customer Engagement: Build strong relationships with both internal and external stakeholders, ensuring customer requirements are met and communicated effectively.
* Performance Reviews: Prepare and lead regular performance reviews with customers to enhance service delivery.
* Complaint Resolution: Acknowledge and address customer complaints promptly, ensuring effective feedback loops.
* Inventory Management: Collaborate with various functions to manage customer finished goods levels and aged inventory.
* Process Improvement: Continuously seek ways to enhance customer relations and streamline processes for better service.

What We're Looking For:
* Experience: Minimum of 3 years in a customer service role, preferably within the manufacturing sector.
* Technical Skills: Proficiency in SAP and (url removed) is a plus, along with strong Excel abilities.
* Excellent interpersonal and communication skills are essential.
* Mindset: A customer-focused, results-oriented individual who is self-motivated and capable of building collaborative relationships.

Why Join?

* Dynamic Environment: Work in a fast-paced, high-pressure setting that fosters growth and continuous learning.
* Supportive Team: Be part of a dedicated team that values your contributions and encourages professional development.

If you have the drive to excel in customer service and want to be part of a team that makes a difference, we want to hear from you!

How to Apply: Send your CV and a brief cover letter outlining your relevant experience to Gemma at Adecco.
Join us in delivering outstanding service and creating unforgettable customer experiences! Apply today and let your journey begin!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

West Midlands, West Midlands Rullion Managed Services

Posted today

Job Viewed

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Job Description

temporary

Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)
Start Date: ASAP
Duration: 6 months
Pay Rate: 14.70 per hour
Working Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm

About the Role
The Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.
The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.

Key Responsibilities
* Support the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.
* Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.
* Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.
* Deliver metering services in line with business, customer, and compliance obligations.
* Carry out outbound calling to residential and commercial businesses to arrange meter upgrades (from 3G to 4G).
* Manage business-as-usual processes, including deployment, maintenance, site visits, and customer interactions, supporting I&C in demonstrating all reasonable steps to achieve regulatory rollout deadlines.
* Review and validate industry data flows to ensure accurate records and compliance are maintained.

We need someone who is:
* Customer-focused - able to engage effectively with customers, build rapport quickly, and manage sometimes challenging conversations to achieve positive outcomes.
* Organised and detail-driven - able to handle multiple processes simultaneously, keep accurate records, and work to tight regulatory deadlines.
* A strong communicator - confident in both written and verbal communication, with the ability to influence and negotiate with internal teams, external stakeholders, and customers.
* Resilient and proactive - able to manage high volumes of work, adapt to changing priorities, and take ownership of tasks from start to finish.
* Commercially aware - understands the importance of compliance, regulatory requirements, and the customer experience in delivering business objectives.

Essential Skills & Experience
* Previous experience in a customer service, operations, or metering/energy industry role.
* Demonstrable ability to manage stakeholder relationships effectively.
* Strong organisational skills with attention to detail.
* Excellent IT skills, with confidence using industry systems and MS Office applications.
* Proven ability to handle high-volume, deadline-driven workloads.
* Confident in dealing with customer contacts via telephone and email.
*

Desirable
* Knowledge of smart metering operations and industry data flows.
* Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

West Midlands, West Midlands £12 - £13 Hourly Plum Personnel

Posted 3 days ago

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Job Description

contract, temporary

Customer Service Administrator
Temporary ongoing position - November 2025 Start!
Coventry CV3

£12.60 per hour (£24,570)

Hours - 37.5 per week (Rotating shift - between 07.00 hrs to 18.00 hrs)

Our client supplies goods worldwide and they are seeking a strong Customer Service Administrator with good attention to detail to co-ordinate shipment of deliveries to their Clients globally.

The role will involve:

  • Assessing the days' shipments and prioritising for packing teams
  • Producing manifests and shipment labels electronically
  • Liaising with transport companies to get best prices and booking shipments
  • Liaising with internal sales teams, scheduling team and transport companies and more…

It's a busy fast paced environment. The goods are required to tight timescales to meet project plans.

We need someone who:

  • Enjoys a fast paced environment where attention to detail is critical
  • A strong desire to deliver exceptional service to clients
  • Very competent with I.T. and an understanding of logistics/shipping would be very helpful

If you are available immediately and willing to undertake a the temporary assignment starting in November 2025 for 12 months then please get in touch.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. 

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.

This advertiser has chosen not to accept applicants from your region.
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Customer Service 12.50

Walsall, West Midlands £13 Hourly Pertemps Walsall

Posted 3 days ago

Job Viewed

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Job Description

temporary
Customer Service administrator
Walsall
08:30am-17:00pm
12.50 per hour

My client based in Walsall are looking for a customer service administrator to join the team.

Customer Service administrator

Duties of a customer service administrator include:
Data entry
Overseeing a shared email
Taking inbound calls
Handling enquiries
Inputting orders into system
Quoting for orders
Attention to detail

Customer service administrator position is working 08:30-17:30 Monday to Friday with an hour lunch break paying 12.50 per hour dependant on experience
This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

West Midlands, West Midlands Rullion Managed Services

Posted 3 days ago

Job Viewed

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Job Description

temporary

Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)
Start Date: ASAP
Duration: 6 months
Pay Rate: 14.70 per hour
Working Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm

About the Role
The Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services for micro-business customers. This role plays a vital part in ensuring compliance obligations are met while driving the successful rollout and upgrade of smart meters across the portfolio.
The position requires strong customer engagement skills to obtain access information, book and manage meter exchanges, and review industry data flows to ensure accuracy and compliance. The postholder will be responsible for coordinating with internal and external stakeholders to achieve business objectives while providing high-quality service to customers.

Key Responsibilities
* Support the rollout and exchange of smart meters, ensuring appointments are booked and customer access arrangements are in place.
* Negotiate, influence and manage stakeholders (internal and external) to agree the appropriate delivery model for both customer and business objectives.
* Manage day-to-day customer and internal queries via telephone and mailbox communications, ensuring timely and accurate responses.
* Deliver metering services in line with business, customer, and compliance obligations.
* Carry out outbound calling to residential and commercial businesses to arrange meter upgrades (from 3G to 4G).
* Manage business-as-usual processes, including deployment, maintenance, site visits, and customer interactions, supporting I&C in demonstrating all reasonable steps to achieve regulatory rollout deadlines.
* Review and validate industry data flows to ensure accurate records and compliance are maintained.

We need someone who is:
* Customer-focused - able to engage effectively with customers, build rapport quickly, and manage sometimes challenging conversations to achieve positive outcomes.
* Organised and detail-driven - able to handle multiple processes simultaneously, keep accurate records, and work to tight regulatory deadlines.
* A strong communicator - confident in both written and verbal communication, with the ability to influence and negotiate with internal teams, external stakeholders, and customers.
* Resilient and proactive - able to manage high volumes of work, adapt to changing priorities, and take ownership of tasks from start to finish.
* Commercially aware - understands the importance of compliance, regulatory requirements, and the customer experience in delivering business objectives.

Essential Skills & Experience
* Previous experience in a customer service, operations, or metering/energy industry role.
* Demonstrable ability to manage stakeholder relationships effectively.
* Strong organisational skills with attention to detail.
* Excellent IT skills, with confidence using industry systems and MS Office applications.
* Proven ability to handle high-volume, deadline-driven workloads.
* Confident in dealing with customer contacts via telephone and email.
*

Desirable
* Knowledge of smart metering operations and industry data flows.
* Experience working in the utilities or energy sector, particularly within I&C or micro-business customer environments

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

This advertiser has chosen not to accept applicants from your region.

Customer Service Associate

Staffordshire, West Midlands £24000 - £25000 Annually Office Angels

Posted 3 days ago

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Job Description

permanent

Location: Burton-on-Trent (Hybrid)
Salary: 24,000, increasing to 25,000 after successful 6-month probation
Hours: 35 hours per week (7 hours per day, flexible between 7:30am - 6:00pm)

Looking for your next step in a people-focused, structured role? This could be the perfect fit.

Join a well-established and respected organisation where your contribution truly matters. This is a fantastic opportunity to become part of a friendly, collaborative team that values excellent customer service and teamwork.

As a Customer Service Advisor, you'll be at the heart of the business, supporting members and customers through efficient and thoughtful communication. Whether you're responding to enquiries or resolving issues, your work will help maintain the company's reputation for outstanding service.

What You'll Be Doing

  • Responding to customer queries via email and phone
  • Managing incoming requests using a ticketing system
  • Ensuring timely and effective resolution of issues in line with service standards
  • Working closely with your team to handle a high volume of email correspondence

What You'll Bring

  • A methodical, process-driven approach to tasks
  • Strong attention to detail and pride in producing accurate work
  • Calmness and professionalism when dealing with challenging situations
  • A positive, team-oriented attitude

Ideal Experience

  • Previous experience in customer service or administration, especially involving written communication
  • Confident using Microsoft Word, Excel, and CRM systems
  • Excellent grammar and written communication skills

Perks & Benefits

  • 25 days annual leave + your birthday off + 8 bank holidays
  • Free on-site parking
  • Healthcare plan
  • Supportive working environment with flexible hours and hybrid working options

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

This advertiser has chosen not to accept applicants from your region.
 

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