1483 Nationwide Building Society jobs in Swindon

• Management of the customer service department to ensure high standards of client satisfaction
• Overseeing a diverse portfolio of Key Accounts and clients   
• Supervision of a team including reviews, development, coaching and training  
• Involvement with invoicing, pricing and more complex customer service issues  
• Collaboration with a number of other departments

• Exceptional customer service / account management experience
• Proven track record within a similar role from a production or engineering background 
• Experience working with a technical product range
• Strong staff management skills including training and mentoring
• Great attention to detail, numeracy skills and the ability to lead by example
• Excellent communication skills as you will be dealing with a variety of internal departments and clients

• Competitive salary
• Full time Monday to Friday
• Generous benefits package including 25 days holiday plus BHs and health cover
• The opportunity to join a collaborative environment that values both technical and interpersonal excellence
• *Please note 100% office based*

Customer Service Administrator
12.73 per hour + holiday
Corsham, Wiltshire
6 week Temporary Assignment

Do you have previous customer service experience? Are you immediately available? If the answer is YES, then this could be the temporary position you have been looking for!

Working in partnership with my client, we are looking to recruit a proficient and engaging Customer Service Administrator to join their growing team in Corsham. You will be the main point of contact for customers ensuring a first-class service is provided at all times.

Duties:

• Contacting customers to arrange deliveries
• Resolve customer queries via telephone and email
• Liaise with 3rd party logistics
• Schedule appointments
• Update and maintain electronic records and documentation
• Liaise with outside organisations
• Ensure all documentation is accurate and correct
• General administration

Person Specification:

• Previous customer service experience is essential
• Excellent communication and organisational skills
• Professional and personable telephone manner
• Able to build rapport quickly
• Sound knowledge of Microsoft Office
• Able to work well under pressure and to tight timescales

Hours of work will be Monday to Friday 8am - 4.30pm (week 1), then 10am - 6.30pm (week 2).

This role will start immediately, therefore, candidates must be immediately available. Due to the client's location, having your own transport would be beneficial.

Successful candidates will be contacted within 7 working days of their applications. should you not hear from us within this time, please assume that your application was unsuccessful.

More About The Role
We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. 

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. 

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service. 

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department 
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

How do we say thank you? 

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.

Want more?

Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.

More About You
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.

What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

More About Us
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

Customer Service Administrator

Cirencester

Permanent

Up to £25,500

Customer Service Administrator required by prestigious client, based near Cirencester. The successful Customer Services Administrator will deliver outstanding customer service, resolving queries whilst maintaining compliance at all times.

Main Duties: Customer Service Administrator

• Answering telephone calls, resolving queries and maintaining accurate records.
• Carrying out a range of administration tasks.
• Onboarding of new customers whilst maintaining compliance to company and industry standards.
• Supporting the sales team with responding to enquiries from prospective customers.
• Maintaining accurate records.

The successful candidate will be able to demonstrate the following: Customer Service Administrator

• A background within a similar role, answering high volumes of calls.
• A confident communication style, able to relate to people at all levels.
• The ability to thrive in a fast paced environment.
• Highly organised, able to prioritise own workload.
• The ability to maintain client confidentiality.
• Strong administration and customer care skills.
• Fully competent with Microsoft Office.

What we can offer: Customer Service Administrator

• Enhanced Pension
• Additional leave for charity work
• Hybrid working opportunity

If you are already a Customer Service Administrator, Customer Services Assistant, Sales and support assistant you may also be suitable for this role.

Please contact Anna Hinton (phone number removed) (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Berry Recruitment are looking for a number of confident and vibrant candidates to join their client based in Bicester, Oxfordshire as Temporary Customer Service Coordinator. This role will be an immediate start and offered on a Temporary basis.

Role: Customer Service Coordinator

Location: Abingdon, Oxfordshire

Salary: 12.21 Per hour

Working Monday to Fridays 8am-5pm (40 hours)

Key Responsibilities:

• Assist and manage incoming calls and answering any customer queries
• Coordinating equipment orders to be delivered, installed and collected
• Order analysis by checking, identifying and reporting any errors made via online orders
• Providing telephone and email advice to clinical/social care staff to support effective prescription
• General administration that supports daily activities and duties
• You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
• Working with people experiencing different vulnerabilities

Candidate Specification:

• Excellent communication and interpersonal skills
• Experience of, and commitment to, delivering focused customer services
• The ability to take ownership of tasks and work accurately and flexibly within a busy team
• An enthusiastic and positive approach
• Good IT skills
• Ability to work accurately and flexibly as part of a busy team

What can we offer you?

• 25,396.80
• Monday to Friday 40 hours
• Up to 33 days holiday (including bank holidays)
• Company Pension Scheme.
• Life Assurance.
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

If you believe, you have the passion and enthusiasm to succeed in this role, please contact Kathy Rusher at the Oxford Branch. We look forward to hearing from you.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis.

What you will be doing:

• Management of the customer service department to ensure high standards of client satisfaction
• Overseeing a diverse portfolio of Key Accounts and clients
• Supervision of a team including reviews, development, coaching and training
• Involvement with invoicing, pricing and more complex customer service issues
• Collaboration with a number of other departments

What you will need to succeed:

• Exceptional customer service / account management experience
• Proven track record within a similar role, ideally from within production or engineering and a technical product range
• Strong staff management skills including training and mentoring
• Great attention to detail, numeracy skills and the ability to lead by example
• Excellent communication skills as you will be dealing with a variety of internal departments and clients

What you will receive in return:

• Competitive salary
• Full time Monday to Friday
• Generous benefits package including 25 days holiday plus BHs and health cover
• The opportunity to join a collaborative environment that values both technical and interpersonal excellence
• *Please note 100% office based*

What you need to do next:

If you are interested in being considered for this position, please contact sarah.collins@ (url removed)

Thrive are acting as an employment business in relationship to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.

INDTRO

We're looking for a proactive and customer-focused individual to join our clients busy office as a Customer Service Advisor. You'll be the first point of contact for inbound calls and emails, helping customers place orders, checking stock, providing quotes, and offering product advice.
Key Responsibilities:
. Handle customer calls and emails professionally
. Process orders and quotes accurately
. Provide product information and upsell where appropriate
. Follow up on enquiries and back orders
. Support the sales team with admin and CRM updates
What We're Looking For:
. Excellent communication and problem-solving skills
. Organised, positive, and professional attitude
. Previous customer service or sales support experience preferred
.
If you enjoy working in a team, have great attention to detail, and thrive in a fast-paced environment, we'd love to hear from you.

If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website.

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Banbury for our client who specialise in easy monthly instalments for auto service and repair, extended warranty subscriptions, dental, veterinary and more.

The role will independently work customer complaints from beginning to end, including full investigation and resolution in line with Company policies, process, FCA guidelines and the Consumer Rights Act.

The hourly rate for this role is 12.21 and is a temporary position.

Benefits and Package for a Customer Service Advisor:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 8am - 5pm
• Contract Type: Temporary
• Location: Banbury
• Smart, Casual dress
• Company events
• Company pension
• Referral programme
• Transport links
• Training provided on site

Key Responsibilities of a Customer Service Advisor:

• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
• Dealing with customers about their upcoming payments or accounts.
• Deal with customer queries looking to resolve them at first instance.

• Maintain active communications with all stakeholders, seeking to always manage expectations.

Key Skills and Experience of a Customer Service Advisor:

• You should have a positive "can do" attitude and be enthusiastic to learn new skills
• You should want to exceed both your own and the customer's expectations
• Excellent communication skills, both written and verbal is required with a good telephone manner
• Experience in FCA Regulated Background is preferred

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)

Job Title: Customer Service supervisor

Location: Abingdon- OX14 1DY
Type: Nov 26

Work mode: Onsite
Pay rate: 40k-45k

The position of Customer Services Supervisor is located at our Abingdon site and will lead a team dedicated to delivering exceptional customer experiences. Your primary responsibilities will include overseeing the daily operations of the team, ensuring seamless support services for our clients. You will focus on maintaining the highest standards of training and performance to guarantee a first-class service experience.

Your team will handle a wide range of customer service needs, providing comprehensive support and ensuring every interaction is managed efficiently, professionally, and with a customer-centric approach.

This job description will be reviewed periodically and is subject to change by management.

Responsibilities:

• Supervising and training a team of customer service specialists to ensure high performance and adherence to company policies and procedures
• Overseeing the daily output of the customer service team to ensure agreed targets and SLAs are met
• Creating, implementing and maintaining customer service processes and procedures to improve efficiency and customer satisfaction
• Monitoring and evaluating phone and email interactions to ensure a high quality of service
• Logging, investigating and resolving customer service issues and complaints as needed
• Managing day to day contact with third party laboratories and ensuring any issues are escalated via the Quality Management System
• Completing customer service analytics reports and using them to make actionable recommendations
• Supporting the business with change controls, audit actions and quality investigations where needed
• Any other duties as assigned to support the overall objectives of the team and organisation

Basic Qualifications | Education:

• Educated to National standards
• Background / experience in scientific environment desirable
• Ability to prioritise workload to meet deadlines
• Good Microsoft Office skills including Word, Excel, Power Point & Outlook

Competencies:

• Leadership: The ability to inspire and guide a team towards achieving high performance and meeting customer service goals
• Communication: Excellent verbal and written communication skills to effectively interact with both customers and team members
• Problem-Solving: The capability to quickly identify issues and implement effective solutions to resolve customer complaints and improve service processes
• Adaptability: The ability to adjust to changing situations and environments, ensuring the team can handle various customer service scenarios
• Analytical Skills: Proficiency in analysing data and metrics to make informed decisions and improve customer service operations

Randstad Business Support is acting as an Employment Business in relation to this vacancy.