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Join an Innovative Tech-Driven Business Transforming the HR World

We're looking for an adaptable and driven Business Analyst to join our high-performing team. If you're passionate about technology, collaboration, and delivering solutions that make a real difference, this is your opportunity to shape the future of our digital products.

What You'll Be Doing:

• Work closely with product and delivery teams to define problems, ROI, and success metrics
• Lead requirements-gathering sessions and break large problems into manageable, deliverable components
• Create clear, concise documentation that guides technical teams and informs business decisions
• Support the full delivery lifecycle, ensuring high-quality outcomes on time and within budget
• Facilitate workshops and demos that foster open communication and collaboration
• Stay ahead of industry trends, bringing new tools and techniques into your daily work

What We're Looking For:

• A proactive Business Analyst with experience delivering in Agile environments
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders
• Strong analytical mindset with a track record of turning data into actionable insights
• Experience facilitating workshops, managing change, and delivering product features end-to-end
• Adept at simplifying complexity and driving outcomes in a fast-paced environment
• A collaborative, community-minded approach with a genuine passion for improvement and innovation

Why You'll Love Working Here:

• A vibrant office culture focused on innovation, teamwork, and creativity
• High autonomy, clear progression paths, and a supportive leadership team
• Transparent communication and open access to decision-makers
• Exciting roadmap of new features and opportunities to work on major projects
• Regular recognition, rewards, and shout-outs for your achievements

If you're a motivated analyst who thrives in collaborative spaces and is ready to make an impact - apply now and help us shape the future of work for small businesses.

43698MSR3

INDMANS

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

As a Business Analyst at SmartSearch, you will play a pivotal role in driving strategic transformation and service innovation. You will work across business units to define, analyse, and deliver change initiatives that align with our growth ambitions and operational excellence goals. This role is ideal for a proactive, adaptable, and collaborative individual who thrives in a fast-paced, evolving environment.

VARIED DAY TO DAY RESPONSIBILITIES

• Lead & support the definition and delivery of change initiatives from discovery through to implementation.
• Collaborate with Stakeholders and Project Managers to agree scope of projects.
• Collaborate with stakeholders to define, prioritise, and trace requirements throughout the project lifecycle.
• Produce high-quality artefacts including process maps, user stories, UAT testing scenario’s, acceptance criteria, and business cases.
• Champion the Agile BA Framework and contribute to the continuous improvement of BA practices at SmartSearch.
• Facilitate workshops, retrospectives, and lessons learned to drive engagement and learning.
• Support governance activities including risk identification, reporting, and quality assurance.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

Personal Qualities

• Communication & Relationship Building: Build trust and rapport with stakeholders at all levels. Facilitate workshops, lead discussions, and ensure clarity in all communications.
• Influencing & Facilitation : Guide stakeholders through change, using structured facilitation techniques to align diverse perspectives.
• Resilience & Adaptability: Thrive under pressure, embrace ambiguity, and pivot quickly in response to shifting priorities.
• Analytical Thinking & Problem Solving: Apply critical thinking to dissect complex problems and propose data-driven solutions.
• Leadership & Self-Starter Mindset: Lead by example, take initiative, and champion best practices in business analysis.
• Political Awareness & Team Working: Navigate organisational dynamics with tact and foster cross-functional collaboration.
• Organisation & Prioritisation: Manage multiple concurrent initiatives, balancing short-term deliverables with long-term goals.

Business Knowledge

• Commercial Awareness: Understand SmartSearch’s strategic priorities and how BA work contributes to revenue growth and operational efficiency.
• Business Case Development: Collaborate with PMs to build robust, evidence-based business cases.
• Organisational Structures & Supplier Management: Map internal hierarchies and manage third-party relationships to ensure delivery success.
• Enterprise & Solution Architecture: Align requirements with architectural standards and transformation goals.

Professional Techniques

• Stakeholder Analysis & Strategy: Identify, engage, and manage stakeholders to ensure alignment and buy-in.
• Investigation & Requirements Engineering: Use interviews, workshops, and observation to elicit and document high-quality requirements.
• Requirements Modelling & Validation : Apply modelling techniques (e.g., BPMN, UML) and validate outputs with stakeholders.
• Business Process & Data Modelling: Map current and future state processes and data flows to support solution design.
• Idea Generation & Visualisation: Use design thinking and visual tools to explore and communicate innovative solutions.
• Gap Analysis & Benefits Management: Identify gaps between current and desired states and define measurable benefits.
• Project Management & Agile Delivery: Support Agile ceremonies, write user stories, and collaborate with delivery teams to ensure iterative value delivery.

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality
• Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024 , listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
• We have been Great Place To Work Certified since 2022
• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
• We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

• 25 days holiday rising to 30 with each year of service
• Private Medical Insurance covering dental and optical
• Company pension scheme
• Life Assurance – 4x your annual salary
• 1 day paid volunteering per year
• Enhanced maternity / paternity offerings
• Employee Assistance Programme
• Cycle to work scheme
• On site gym

About Us

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

Join our Transformation team as a Business Analyst , where you’ll play a key role in delivering strategic change across TalkTalk Business. Working alongside Project Managers, PMO, and Product teams, you’ll collaborate with cross-functional stakeholders to drive business and process improvements - from new product development to large-scale transformation initiatives.

This is a pivotal role supporting the successful delivery of our business strategy through insight, analysis, and a passion for continuous improvement.

Responsibilities

The responsibilities for the role include, but are not limited to:

• Conduct analysis across both agile and waterfall projects, adapting methods to suit delivery needs.
• Translate strategic goals into clear, prioritised business and functional requirements.
• Map current-state customer journeys and business processes in collaboration with stakeholders.
• Identify system and process impacts, and model functional behaviours (e.g. use cases, screen flows).
• Represent business needs during design and development, ensuring solutions align with objectives.
• Validate outcomes with delivery teams and support effective test planning.
• Facilitate stakeholder input, influence prioritisation, and communicate across all levels - including Executive.
• Champion an outcome-focused approach that delivers real value to the business.

Skills and experience we are looking for

• Strong analytical, problem-solving, and critical thinking skills.
• Experience working on complex transformation, IT, or business change projects.
• Excellent communication and negotiation abilities, with confidence engaging stakeholders at all levels.
• A proactive, adaptable mindset suited to fast-paced and evolving environments.
• Ability to manage competing priorities and meet deadlines independently.
• Collaborative approach, with a willingness to share knowledge and support others.
• Comfortable adopting new systems and processes, with a commitment to continuous learning.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package : Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be #ACE!

Be Ambitious, Be Connected, Be Empowered.

We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.

We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.

We are seeking an experienced and strategic Business Analyst to lead business analysis efforts for a product. This role will involve collaborating with various stakeholders, managing a team of junior analysts, and driving data-driven decisions to support the organization's objectives. The ideal candidate will possess strong analytical skills, leadership qualities, and a deep understanding of business processes and technologies. Many of our project are centred around UCD (User Centred Design) so experience of working in these environments is essential.

Key Responsibilities:

• Lead and manage the business analysis team in gathering, analyzing, and documenting business requirements.
• Collaborate with senior management and stakeholders to identify business needs and develop effective solutions.
• Work closely with design and development teams to ensure designs align with user-centered design principles.
• Facilitate workshops and meetings to gather insights and feedback from users and stakeholders.
• Drive process improvements and operational efficiencies by analyzing current processes and recommending enhancements.
• Develop and maintain comprehensive project documentation, including business requirements, functional specifications, and process flows.
• Assist in the creation of test plans and oversee the execution of user acceptance testing (UAT) and ensure that solutions meet business needs.
• Mentor and guide junior analysts, providing support and direction in their professional development.
• Stay informed on industry trends, best practices, and emerging technologies that could impact the organization.
• Present findings, insights, and recommendations to stakeholders and senior management.
• Provide ongoing support and analysis to optimize project outcomes and user satisfaction.

Required Qualifications & Skills:

• Minimum of 5-7 years of experience in business analysis or a related field, with a focus on mid-management responsibilities.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent analytical and problem-solving abilities, with a strong attention to detail.
• Proficiency in data analysis tools and methodologies, as well as Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional verbal and written communication skills, with the ability to present complex information clearly.
• Experience with project management methodologies and tools (e.g., Agile, Waterfall, JIRA, Confluence).

Preferred Qualifications:

• Advanced degree in Business Analysis, Information Technology, or a related field.
• Experience with UCD methodologies and tools
• Industry certifications (e.g., CBAP, PMI-PBA) are a plus.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) is an advantage.