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Description 

Responsible for understanding business requirements and translating these into business and digital solutions to drive Viking's eCommerce capabilities. Has extensive experience in business analysis and in the eCommerce domain, with a proven record of accomplishment of delivery on an enterprise-scale eCommerce platform? You engage a wide range of stakeholders to gain detailed requirements as input to digital delivery. You take ownership of the team’s backlog quality, playing a key role in ensuring speed to market of new features. 

Job Responsibility 

• Facilitate and support the relationship between Business and Technical roles, by communicating business objectives and business processes to technical teams whether internal colleagues or external service providers? 

• Assist technical teams in translating required functionality into application architecture? 

• Create workflows, user journey maps and other business models to demonstrate as-is and to-be solutions? 

• Ensure that requirements are captured as user stories using best practice standards and methodologies? 

• Ensure accurate and appropriate decisions are made by the solution/development team to align with the business needs? 

• Work collaboratively to align research carried out by the Conversion Rate Optimisation (CRO) team and other business process owners to gather insights and requirements for new eCommerce initiatives? 

• Advise the delivery team of insights provided by the research team, ensuring solutions align to the research made available? 

• Utilise the CRO toolkit to ensure user stories are supported with supporting data. 

• Assist the delivery Squads and Product Owner to identify, define and measure a series of eCommerce metrics and KPIs. Reporting on the outcome and value delivered of the Squad’s deliveries. 

• Gain enough understanding of the eCommerce platform and architecture to anticipate implications of proposed changes and enhancements? 

• Help to ensure consistent throughput by ensuing the team is provided with a sufficient supply of relevant, prioritised and actionable work items in their backlog? ? 

• Ensure backlog priority is agreed and maintained via the Product Owner? 

• Work with multi-discipline teams across multiple locations and functions, specifically with (but not limited to) end-users, CRO, Web Analytics, User Research, and the delivery Squad(s)? 

• In the absence of the Product Owner, act as a proxy-PO and sign off features for release? 

• Participates in and supports testing, acceptance, integration, and activation of new eCommerce features? 

• Help identify continuous improvement opportunities for business processes and the delivery Squad’s internal processes? 

Job Qualifications 

• Proven experience within an eCommerce business domain? 

• High customer focus and understanding of eCommerce customer journeys? 

• An eye for detail – demonstrated by comprehensive understanding of eCommerce metrics, funnels and other KPIs? 

• High work ethic and proactivity to mobilise across the business and gather requirements? 

• Enthusiastic problem solver – a self-starting, innovative, creative thinker? 

• Strong experience of Agile principles, as well as more traditional Waterfall methodologies? 

• Represent the interests of Business users throughout the project and ensure that the objectives are achieved end-to-end? 

• Ability to listen to information, reflect on implications and challenge constructively and effectively? 

• Commercial awareness – understands how businesses operate and able to articulate the connection of new requirements to business objectives? 

• Ability to estimate difficulty of requirements and to break down work into the process steps? 

• Communicates in a timely manner and with confidence? 

• T-shaped skills – specialist in the Business Analysis domain with ability to make connections across different disciplines? 

• Fluent knowledge of English, spoken and written. Other language skills (Dutch, German, French) would be an advantage? 

? 

SAP Business Analyst (12-Month Fixed Term Contract)

Location: Hybrid - East Midlands / Flexible
Contract Type: Fixed Term (12 months)
Salary: 60,000-80,000 (FTC equivalent) or circa 650/day
Start Date: ASAP

The Opportunity

We're supporting a leading retail and consumer brand embarking on a business transformation programme aimed at simplifying and modernising their operations ahead of a future SAP S/4HANA migration.

This is an opportunity for a hands-on SAP Business Analyst to join at a pivotal stage helping to define and shape "To-Be" processes, streamline legacy systems, and standardise ways of working across the business.

You'll be working in a collaborative, transformation-focused environment where your ability to blend functional SAP knowledge with real-world business insight will make a tangible difference.

The Role

As SAP Business Analyst, you'll:

• Analyse and document current ("As-Is") business processes across key areas such as procure-to-pay and buying/merchandising .
• Design and define the "To-Be" process landscape to support future operating models.
• Work closely with functional leads and technical teams to streamline a heavily customised SAP ECC6 environment , reducing complexity and manual workarounds.
• Support the transition from legacy, spreadsheet-driven processes towards a more standardised and efficient SAP-led model.
• Contribute to the integration roadmap, enabling a shift from in-house systems to a cloud-based SaaS integration platform .

About You

We're looking for someone who can operate confidently in a complex, fast-paced retail or FMCG environment , ideally with experience in:

• SAP ECC6 (functional focus - procurement, supply chain, or merchandise management).
• Business process design and mapping (As-Is / To-Be).
• Driving simplification and standardisation initiatives within SAP.
• Working within transformation or start-up-style settings where adaptability and problem-solving are key.

You'll bring a balance of functional expertise, analytical skill, and commercial acumen with the ability to bridge the gap between business needs and system capabilities.

Contract Details

• Duration: 12 months (Fixed Term or Day Rate equivalent)
• Compensation: 60,000-80,000 FTC or circa 650/day
• Start: ASAP
• Location: Hybrid, with occasional travel to the East Midlands

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• Leading the analysis of business requirements for complex projects, identifying opportunities for improvement and innovation.
• Eliciting, documenting, and managing functional and non-functional requirements.
• Facilitating workshops and interviews with business stakeholders at all levels.
• Developing process models, use cases, and user stories.
• Collaborating closely with development teams to ensure solutions meet business needs.
• Conducting gap analysis and identifying potential risks and dependencies.
• Supporting testing activities and ensuring quality assurance of delivered solutions.
• Providing project status updates and managing stakeholder expectations.
• Contributing to the development of best practices in business analysis within the firm.

• Assist in gathering and documenting business requirements from stakeholders.
• Support the analysis of current business processes and identify areas for improvement.
• Help in the creation of functional specifications and user stories for software development projects.
• Conduct data analysis to support business decisions and identify trends.
• Participate in testing activities, including user acceptance testing (UAT).
• Prepare reports and presentations on project progress and findings.
• Collaborate with cross-functional teams, including IT, marketing, and operations.
• Learn and apply business analysis methodologies and tools.
• Assist in the development of training materials and user documentation.
• Contribute to problem-solving and offer innovative solutions to business challenges.
• Attend project meetings and contribute to discussions.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Management, Economics, Information Systems, or a related quantitative field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A keen interest in business operations, technology, and data analysis.
• Ability to work effectively in a team environment.
• Strong organizational skills and attention to detail.
• Eagerness to learn and a proactive attitude.
• Previous internship or project experience in a business-related field is a plus.