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Senior Business Analyst / Business Architect (Tooling & Agile Enablement Focus)

We are reshaping the way we deliver value by moving to a Product & Platform (P&P) model . This transformation underpins our strategy to scale agility, drive efficiency, and improve customer outcomes.

We are looking for a Senior Business Analyst / Business Architect with a focus on Tooling and Agile Enablement, ensuring the right systems, processes, and tools are in place to support this journey.

In this role you will:

• Assess current processes and tooling - Map existing systems, identify pain points, and evaluate risks from ideation to delivery.

• Shape strategic processes - Translate top-down functional design into tooling and process requirements.

• Lead RFP activity - Manage vendor selection for new systems/tools and any system integrator support.

• Implement new tooling - Oversee design roll-out, process alignment, and feedback loops.

• Drive adoption - Champion adoption across domains and P&P squads, working closely with Business Change and Tooling teams.

This is a hands-on transformation role , ideal for someone who can balance strategic design with practical delivery.

• Demonstrable experience as a Business Analyst / Business Architect with tooling/process transformation expertise.

• Experience with end-to-end tooling implementations in Agile/technology-driven environments.

• Strong knowledge of Agile Product & Platform delivery models .

• Proven ability to influence and collaborate across multiple domains.

• Excellent analytical, problem-solving, and stakeholder management skills.

• Experience of TOM definition and implementation on an enterprise scale.

• Ideally consultancy background (Big 4 or equivalent).

• Ability to operate independently and confidently in non-traditional team structures.

Senior Business Analyst / Business Architect (Planning & Funding Focus)

We are transitioning to a Product & Platform (P&P) operating model, moving towards outcome-based delivery that improves both efficiency and customer experience.

We're seeking a Senior Business Analyst / Business Architect to shape and embed key areas of this future framework, covering Integrated Business Planning, Cross-Domain Planning, Demand Management & Prioritisation, and Funding Models.

You will act as a strategic partner, working with senior stakeholders to:

• Integrated Business Planning - Define the vision, processes, and service catalogue, ensuring outcome and value alignment.

• Cross-Domain Planning - Design frameworks to manage dependencies across multiple domains.

• Demand Management & Prioritisation - Standardise demand intake, backlog triage, and prioritisation methods.

• Funding Model - Monitor and evolve a new funding approach, ensuring feedback loops and improvements.

This is a high-autonomy role , requiring influence at Exec/Director level and the ability to design operating models that stick.

• Proven success as a Business Analyst / Business Architect in complex organisations.

• Strong experience with Target Operating Model (TOM) creation and implementation on a large scale.

• Deep knowledge of Agile ways of working, not just tooling and process, but also cultural adoption and transition.

• Exceptional stakeholder management skills, comfortable at Exec/Director level.

• Ideally consultancy background (Big 4 or equivalent).

• Resilient, confident, and able to thrive in ambiguous, self-directed environments .

Connect2Luton are excited to recruit a Digital Services Business Analyst on behalf of Luton Borough Council.

Main purpose of position:

As a Business Analyst you'll work alongside our product team (including user researchers, content designers, a service designer and project and product managers) to manage the business analysis processes for new digital products, including processes mapping, defining user and business needs and business requirements for Luton's internally and externally facing digital services, build using a low code platform. You'll work closely with teams and senior stakeholders across the organisation to understand needs, designing and running workshops, interviews and other analysis activities, supporting the design of new services and processes that ensure users can complete their goals and that our digital services support the delivery of Luton 2040. This will include working with service lines to help them understand their services, products and data, map current and future scenarios, and articulate their transformation objectives as well as synthesis of information and evidence into user stories and backlog items, helping and challenging services prioritise development and improvements.

You will be responsible to:

• Engage with stakeholders at all tiers of the Council to understand their business processes and document their needs and requirements, using workshops, one to one meetings and a variety of other engagement formats.
• Engage with service areas across the organisation to help them understand agile ways of working as well as the business analyst's skill set, and to help them articulate the possibilities in their area for digital transformation.
• Challenge services in a constructive and engaging manner to streamline and standardise processes wherever possible.

• Using the most appropriate techniques and tools and working with colleagues e.g. developers, user researchers as well as product owners, break down user needs and requirements, prioritise them, estimate work effort, research possible solutions options.
• Visualise service journeys in a variety of tools; map current and future processes, to quantify steps and pain points, and prioritise development as well as agree product scope.
• Lead investigations into service gaps and friction and make recommendations for service improvement.
• Use synthesis and analysis methods to develop actionable insights, spot opportunities for service improvement and product development.
• Use data to ensure services are accessible, intuitive and simple. Build and execute research and data gathering plans to help understand user need, including digital inclusion.
• Measure the impact of our products, services and proposed changes throughout the design and delivery processes.
• Conduct demand and financial analysis to quantify the potential impact and changes and help prioritising effort and investment.

Skills and Experience:

• Successful track record of working in a multidisciplinary team to deliver digital products using agile methodology
• Knowledge and experience of carrying out business analysis in a technical and digital environment
• Experience of working as a business analyst in teams building products and platforms
• Ability to work in agile ways, identifying problems to solve and building evidence to drive product decisions
• Ability to build and execute a backlog, translating user need into user stories
• Ability to visualise service journeys; map current and future processes, to quantify steps and pain points
• Ability to lead investigations into service gaps and friction, and make recommendations for service improvement
• Ability to gather, distil, and simplify for an audience large amounts of data, judging what is and isn't important, including writing reports that quickly help someone understand the problem to be solved
• An absolute commitment to meet user need in the best, most efficient way
• Understanding of user-centred design and service design
• Understanding of agile ways of working and software development practices

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

*Please note this is a training course and fees apply*

What is the Business Analysis Placement Programme?

Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position.

This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around 52k pa.

What does a Business Analyst do?

A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification.

To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication.

You should be somebody who can work well alone but when needed be able to integrate well into a team.

The role will generally include:-

• Analysing elements within the business or the whole business
• Making evaluations of all available data
• Identifying problems and looking at potential improvements
• Making a feasibility study in proposed improvements
• Present your acquired information within a business case to the company or organisation.
• Implement any agreed or necessary changes, to increase the efficiency of the organisation or business.

Industry demand for Business Analysts

Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world.

Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden.

All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of 100k pa.

How we help you get you first role

We specialise in working with candidates who wish to start or transition into a Business Analyst career.

How do we do this?

1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level.

2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews.

3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills.

Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available.

Finances

To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms.

What next?

To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.

Typical Salaries

• Administrator/Support: 28,000
• Junior Business Analyst: 32,000
• Change Analyst: 37,000
• Systems Analyst: 42,000
• Business Analyst: 52,000
• Senior Business Analyst: 60,000+

*Please note this is a training course and fees apply*

What is the Business Analysis Placement Programme?

Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position.

This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative.

What does a Business Analyst do?

A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification.

To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication.

You should be somebody who can work well alone but when needed be able to integrate well into a team.

The role will generally include:-

• Analysing elements within the business or the whole business
li>Making evaluations of all available data
• Identifying problems and looking at potential improvements
• Making a feasibility study in proposed improvements
• Present your acquired information within a business case to the company or organisation.
• Implement any agreed or necessary changes, to increase the efficiency of the organisation or business.

Industry demand for Business Analysts

Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world.

Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden.

All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative,

How we help you get you first role

We specialise in working with candidates who wish to start or transition into a Business Analyst career.

How do we do this?

1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level.

2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews.

3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills.

Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available.

Finances

To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms.

What next?

To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.

*Please note this is a training course and fees apply*

What is the Business Analysis Placement Programme?

Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position.

This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around 52k pa.

What does a Business Analyst do?

A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification.

To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication.

You should be somebody who can work well alone but when needed be able to integrate well into a team.

The role will generally include:-

• Analysing elements within the business or the whole business
• Making evaluations of all available data
• Identifying problems and looking at potential improvements
• Making a feasibility study in proposed improvements
• Present your acquired information within a business case to the company or organisation.
• Implement any agreed or necessary changes, to increase the efficiency of the organisation or business.

Industry demand for Business Analysts

Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world.

Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden.

All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of 100k pa.

How we help you get you first role

We specialise in working with candidates who wish to start or transition into a Business Analyst career.

How do we do this?

1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level.

2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews.

3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills.

Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available.

Finances

To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms.

What next?

To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.

Typical Salaries

• Administrator/Support: 28,000
• Junior Business Analyst: 32,000
• Change Analyst: 37,000
• Systems Analyst: 42,000
• Business Analyst: 52,000
• Senior Business Analyst: 60,000+

*Please note this is a training course and fees apply*

What is the Business Analysis Placement Programme?

Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position.

This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around 52k pa.

What does a Business Analyst do?

A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification.

To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication.

You should be somebody who can work well alone but when needed be able to integrate well into a team.

The role will generally include:-

• Analysing elements within the business or the whole business
• Making evaluations of all available data
• Identifying problems and looking at potential improvements
• Making a feasibility study in proposed improvements
• Present your acquired information within a business case to the company or organisation.
• Implement any agreed or necessary changes, to increase the efficiency of the organisation or business.

Industry demand for Business Analysts

Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world.

Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden.

All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of 100k pa.

How we help you get you first role

We specialise in working with candidates who wish to start or transition into a Business Analyst career.

How do we do this?

1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level.

2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews.

3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills.

Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available.

Finances

To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms.

What next?

To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.

Typical Salaries

• Administrator/Support: 28,000
• Junior Business Analyst: 32,000
• Change Analyst: 37,000
• Systems Analyst: 42,000
• Business Analyst: 52,000
• Senior Business Analyst: 60,000+