501 Next jobs in Wigan

Job Title: Customer Journey Manager (Business Analyst)
Location: Chester (Onsite 2 Days per Week)
Hours: Full Time
Salary: 75,000 - 80,000 Annually + 5% Bonus

About Us:
Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys.

About the Role:
As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised.

Key Responsibilities:

• Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly.
• Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets the intended user experience.
• Continuous Improvement: Drive ongoing enhancements to the customer journey by leveraging insights and data analysis.

Key Skills Required:

• Customer Centricity: Champion customer outcomes and anticipate needs to deliver targeted, outcome-focused solutions.
• Problem Solving: Lead teams to implement effective solutions, planning from inception to completion while keeping stakeholders informed.
• Stakeholder Management: Build and maintain strong relationships, facilitating discussions to resolve conflicts and achieve consensus.
• Innovative Mindset: Embrace change and technological advancements, inspiring others to do the same.
• Growth Learning Mindset: Open to new experiences and continuous personal and team development.

Highly Desirable Experience:

• Knowledge of credit card products and systems
• Experience within banking industry
• Knowledge of instalment features e.g. Klarna
• Experience with regulatory change initiatives and governance
• Familiarity with Agile methodologies, particularly Jira and Confluence
• Skills in process diagram creation and data integration for journey mapping

Why Join Us?

• Be part of a forward-thinking organisation that values creativity and innovation.
• Collaborate with talented professionals dedicated to transforming the customer experience.
• Enjoy a competitive salary and benefits package, including a 5% bonus.
• Work in a vibrant Chester location, with flexible onsite arrangements.

If you are enthusiastic about improving customer journeys and possess the necessary skills to make a significant impact, we want to hear from you! Bring your energy and expertise to our client and help us shape the future of customer finance.

Apply Today!
Help us create seamless experiences that make a difference in the lives of our customers. Your journey begins here!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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We are looking to speak to an experienced Business Analyst, who has strong stakeholder and negotiation skills to join an established Tech team. National and international operations, based at their UK hub here in Liverpool.
Key Responsibilities

• Partner with stakeholders to understand business needs to translate into technical requirements.
• Lead requirement-gathering sessions and facilitate steering groups
• Create roadmaps and document information accordingly
• Deliver clear, concise reports and presentations to senior leadership.
• Support the implementation/ optimisation of business-critical software
• Change, release and incident management

About You

• Proven experience as a Business Analyst in a large, complex organisation.
• Strong stakeholder engagement skills, with the ability to influence and communicate at all levels.
• Comfortable working with senior leadership and facilitating strategic discussions.
• Excellent analytical, documentation, and presentation skills.
• Familiarity with logistics or supply chain environments is a plus.

Benefits and rewards:

• Hybrid working - 3 days in the office, 2 days at home
• 27 days holiday plus bank holidays
• Matched pension up to 10%
• Life assurance and critical illness
• Cycle 2 work scheme
• Flexible benefits including retail vouchers, and wellness programmes

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are looking to fill an exciting position for a mid-level Business Analyst. Primarily working within a small but fast paced team, focused on the industry leading application; CODAS .

CODAS is an ERP system designed to assist with the day-to-day running of a liquid fuels distribution business. More information can be found on .

The role will suit candidates who have experience working in change and delivery within ERP systems and those who put focus on customers’ needs with desire to be a part of shaping and progressing an industry leading product.

As a Business Analyst at CDS, you must be willing to work in a changing and sometimes challenging environment, whilst maintaining a professional and proactive approach when communicating with stakeholders.

Duties/Responsibilities:

• Ownership of customer Change Requests
• Gather and analyse requirements
• Produce functional specifications for the development team
• Gap analysis and business case
• Solution design
• Becoming a Subject Matter Expert in our products
• Project management
• Functionality implementations and demonstrations
• Working closely with stakeholders of all levels including internal developers and external customers/suppliers

The successful candidate will also be expected to show flexibility and eagerness to assist across the other teams in the business as required for both learning and business needs.

Although most customer interaction has moved to virtual sessions this role will require occasional travel to client sites including the possibility of trips abroad (within Europe) which could last several

days at a time.

What to Expect?

As a Business Analyst at CDS, your role is all about driving meaningful change. You’ll be diving into business challenges, scoping out new projects, mapping processes, identifying gaps ,and shaping requirements into clear, actionable user stories.

You’ll play a key role in influencing how our systems evolve, ensuring they meet real-world needs. You’ll be liaising with our customers regularly, making sure their voices are heard and their experiences shape the solutions we deliver. Collaboration is key and you’ll be working side by side with a range of teams, from developers to operations, all pulling together to build something that makes a difference.

Required:

• 3+ years previous experience in a Business Analysis role or similar
• Strong understanding of ERP systems
• Strong verbal and written communication skills
• Strong sense of ownership and ability to follow tasks through to completion
• Analytical mindset in approach to solving problems
• Present solutions in a clearway to multiple levels of stakeholder
• Ability to build and manage client relationships

Desirable:

• Business Analyst qualifications
• Knowledge of CODAS and/or liquid fuels downstream distribution industry
• Previous experience of working within a software house
• Previous experience within an Agile environment

CDS Computer Design Systems Ltd is an independent SME, based near Manchester City Centre. CDS have specialised in the liquid fuels distribution software market for over 50 years, with strong ties throughout the industry.

Company benefits offered:

• Flexible working arrangements
• Company pension scheme
• Death in service benefit of 6x salary
• Permanent health insurance
• Private health care for family
• Employee assistance programme
• 25 days annual leave plus statutory bank holidays
• Free onsite parking

Business Analyst - Hybrid - Warrington

I’m working with a client seeking a Business Analyst to join their dynamic team. They specialise in Employment Law, HR, Compliance, and Health and Safety support services, combining practical advice with innovative technology platforms.

Proud to offer a wide range of services that protect and support organisations of all sizes, they are undergoing an exciting phase of transformation. In this role, you will be instrumental in identifying opportunities for improvement, defining software features and enhancements, and working closely with software development and project teams to deliver organisation-wide change.

What You’ll Do

• Document requirements, business processes, and acceptance criteria, creating clear user stories
• Collaborate with Product Owners, UX designers, and stakeholders to align with business strategy
• Lead requirements-gathering workshops across the organisation
• Analyse and propose improvements to existing business processes
• Work with the Scrum team to ensure understanding of project requirements and smooth execution
• Support the development team during sprints and resolve queries, prioritising requirements based on business value
• Manage change control processes and tools
• Perform data analysis to improve business operations

What They Are Looking For

• Minimum 2 years’ experience as a Business Analyst
• Proven ability to work within both structured and agile project lifecycles
• Strong multitasking skills and ability to perform in a fast-paced environment
• Strategic thinker with a forward-looking approach
• Strong analytical and data interpretation skills
• Excellent teamwork, collaboration, and leadership abilities
• Adaptability and resilience in changing environments
• Solid understanding of medium-sized business operations

What They Offer

• Great Benefits
• Opportunities for professional growth and development
• Opportunity to grow your team
• A supportive and inclusive work culture

Business Analyst - Greater Manchester - Hybrid Working 2/3 days.

£65k to 70k plus 15% bonus 10% pension and a host of other benefit's.

Business Analyst with experience of SAP (HCM) or another Tier one provider needed to work within the Product Team supporting and driving the use of HR platforms for this North West based enterprise level critical national infrastructure organisation.

As the Business Analyst, reporting to the Product Manager, you will have a key role in the product & change function, you’ll be charged with helping transform the business through technology, digital and automation; supporting the development of product strategy and the technology change roadmap.

Working with the business and technology stakeholders, you will identify and understand business issues and needs; define and shape technology change projects and programmes and support delivery; testing and service transition as well as contributing to the realisation of business benefits.

As a business analyst you must be able to demonstrate experience of working on a range of projects that combine systems, process and data changes along with a demonstrable track record of delivery in complex, commercially driven environments.

The ability to understand the development lifecycle in terms of stages, principles and the changing responsibilities of a business analyst throughout is important as is the experience of business/benefit case development as well as business processes modelling.

The business analyst in this team will need to understand business implementation principles and issues relating to legacy systems including the analytical ability to assess legacy system documentation to impact high profile changes.

You will need to have operated as BA supporting HR platforms or working with HR stakeholders already to make an impact in this role.

You will need as much of the following experience as possible:

• Significant BA work in a complex enterprise environment
• Worked as a BA on HR projects or platforms or with HR teams
• Excellent stakeholder’s skills up to and including director level
• Agile & Waterfall
• Business Process Mapping & Modelling
• Ideally SAP or another Tier One supplier working with HCM
• Data
• Jira or Visio or similar

This advert is just a snapshot of the role for more information on the client and qualified specification and a confidential conversation about your career – Apply Now!

Morgan Hunt are working with a public sector organisation to recruit a business analyst to support with a transformation project. This role will play a pivotal part in analysing, mapping, and redesigning business processes to enable more efficient and effective service delivery across the department.

The successful candidate will have a proven background in business analysis within government environments, with a strong grasp of GDS (Government Digital Service) standards and processes.

Essential Skills & Experience:

• Proven experience as a Business Analyst in UK government departments or public sector organisations.
• Strong background in process mapping, business process modelling (e.g. BPMN), and business transformation.
• Hands-on experience with GDS standards, service assessments, and agile delivery environments.
• Excellent stakeholder engagement and communication skills.
• Experience supporting end-to-end delivery of digital services and process change.
• Ability to work independently, manage competing priorities, and drive outcomes in a complex environment.

£490 per day Inside IR35

Start date end of September

6 month contract

Hybrid working