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Job Title: Customer Journey Manager (Business Analyst)
Location: Chester (Onsite 2 Days per Week)
Hours: Full Time
Salary: 75,000 - 80,000 Annually + 5% Bonus

About Us:
Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys.

About the Role:
As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised.

Key Responsibilities:

• Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly.
• Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets the intended user experience.
• Continuous Improvement: Drive ongoing enhancements to the customer journey by leveraging insights and data analysis.

Key Skills Required:

• Customer Centricity: Champion customer outcomes and anticipate needs to deliver targeted, outcome-focused solutions.
• Problem Solving: Lead teams to implement effective solutions, planning from inception to completion while keeping stakeholders informed.
• Stakeholder Management: Build and maintain strong relationships, facilitating discussions to resolve conflicts and achieve consensus.
• Innovative Mindset: Embrace change and technological advancements, inspiring others to do the same.
• Growth Learning Mindset: Open to new experiences and continuous personal and team development.

Highly Desirable Experience:

• Knowledge of credit card products and systems
• Experience within banking industry
• Knowledge of instalment features e.g. Klarna
• Experience with regulatory change initiatives and governance
• Familiarity with Agile methodologies, particularly Jira and Confluence
• Skills in process diagram creation and data integration for journey mapping

Why Join Us?

• Be part of a forward-thinking organisation that values creativity and innovation.
• Collaborate with talented professionals dedicated to transforming the customer experience.
• Enjoy a competitive salary and benefits package, including a 5% bonus.
• Work in a vibrant Chester location, with flexible onsite arrangements.

If you are enthusiastic about improving customer journeys and possess the necessary skills to make a significant impact, we want to hear from you! Bring your energy and expertise to our client and help us shape the future of customer finance.

Apply Today!
Help us create seamless experiences that make a difference in the lives of our customers. Your journey begins here!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are looking to speak to an experienced Business Analyst, who has strong stakeholder and negotiation skills to join an established Tech team. National and international operations, based at their UK hub here in Liverpool.
Key Responsibilities

• Partner with stakeholders to understand business needs to translate into technical requirements.
• Lead requirement-gathering sessions and facilitate steering groups
• Create roadmaps and document information accordingly
• Deliver clear, concise reports and presentations to senior leadership.
• Support the implementation/ optimisation of business-critical software
• Change, release and incident management

About You

• Proven experience as a Business Analyst in a large, complex organisation.
• Strong stakeholder engagement skills, with the ability to influence and communicate at all levels.
• Comfortable working with senior leadership and facilitating strategic discussions.
• Excellent analytical, documentation, and presentation skills.
• Familiarity with logistics or supply chain environments is a plus.

Benefits and rewards:

• Hybrid working - 3 days in the office, 2 days at home
• 27 days holiday plus bank holidays
• Matched pension up to 10%
• Life assurance and critical illness
• Cycle 2 work scheme
• Flexible benefits including retail vouchers, and wellness programmes

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Business Analyst - Hybrid - Warrington

I’m working with a client seeking a Business Analyst to join their dynamic team. They specialise in Employment Law, HR, Compliance, and Health and Safety support services, combining practical advice with innovative technology platforms.

Proud to offer a wide range of services that protect and support organisations of all sizes, they are undergoing an exciting phase of transformation. In this role, you will be instrumental in identifying opportunities for improvement, defining software features and enhancements, and working closely with software development and project teams to deliver organisation-wide change.

What You’ll Do

• Document requirements, business processes, and acceptance criteria, creating clear user stories
• Collaborate with Product Owners, UX designers, and stakeholders to align with business strategy
• Lead requirements-gathering workshops across the organisation
• Analyse and propose improvements to existing business processes
• Work with the Scrum team to ensure understanding of project requirements and smooth execution
• Support the development team during sprints and resolve queries, prioritising requirements based on business value
• Manage change control processes and tools
• Perform data analysis to improve business operations

What They Are Looking For

• Minimum 2 years’ experience as a Business Analyst
• Proven ability to work within both structured and agile project lifecycles
• Strong multitasking skills and ability to perform in a fast-paced environment
• Strategic thinker with a forward-looking approach
• Strong analytical and data interpretation skills
• Excellent teamwork, collaboration, and leadership abilities
• Adaptability and resilience in changing environments
• Solid understanding of medium-sized business operations

What They Offer

• Great Benefits
• Opportunities for professional growth and development
• Opportunity to grow your team
• A supportive and inclusive work culture

Morgan Hunt are working with a public sector organisation to recruit a business analyst to support with a transformation project. This role will play a pivotal part in analysing, mapping, and redesigning business processes to enable more efficient and effective service delivery across the department.

The successful candidate will have a proven background in business analysis within government environments, with a strong grasp of GDS (Government Digital Service) standards and processes.

Essential Skills & Experience:

• Proven experience as a Business Analyst in UK government departments or public sector organisations.
• Strong background in process mapping, business process modelling (e.g. BPMN), and business transformation.
• Hands-on experience with GDS standards, service assessments, and agile delivery environments.
• Excellent stakeholder engagement and communication skills.
• Experience supporting end-to-end delivery of digital services and process change.
• Ability to work independently, manage competing priorities, and drive outcomes in a complex environment.

£490 per day Inside IR35

Start date end of September

6 month contract

Hybrid working

Below are the details of the position:

Job Title: Business Analyst / Project Manager

Work Location: Chester, UK (Hybrid – 3 days in a week)

Job Description:

• We are seeking a highly skilled Business Analyst / Project Manager (BA/PM)  with a strong background in Investment Banking .
li>The ideal candidate will have expertise in front-to-back investment banking processes, regulatory requirements, and technology-driven change management . li>This role requires strong analytical skills, stakeholder management, and the ability to drive projects from inception to completion. li>Candidates with trading experience will also be considered.

About Us:

< i>Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital.

*Please note this is a training course and fees apply*

What is the Business Analysis Placement Programme?

Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position.

This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around 52k pa.

What does a Business Analyst do?

A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification.

To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication.

You should be somebody who can work well alone but when needed be able to integrate well into a team.

The role will generally include:-

• Analysing elements within the business or the whole business
• Making evaluations of all available data
• Identifying problems and looking at potential improvements
• Making a feasibility study in proposed improvements
• Present your acquired information within a business case to the company or organisation.
• Implement any agreed or necessary changes, to increase the efficiency of the organisation or business.

Industry demand for Business Analysts

Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world.

Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden.

All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of 100k pa.

How we help you get you first role

We specialise in working with candidates who wish to start or transition into a Business Analyst career.

How do we do this?

1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level.

2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews.

3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills.

Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available.

Finances

To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms.

What next?

To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.

Typical Salaries

• Administrator/Support: 28,000
• Junior Business Analyst: 32,000
• Change Analyst: 37,000
• Systems Analyst: 42,000
• Business Analyst: 52,000
• Senior Business Analyst: 60,000+