What Jobs are available for Office Software in Halifax?

We are seeking organised and reliable individuals in Rochdale, UK to join our remote team for data entry and administrative support. This entry-level role includes full training and flexible scheduling, making it suitable for both part-time and full-time work.

Daily tasks include entering, verifying, and organising data using your computer, supporting online reports, and assisting with office and admin duties. You may also help maintain records, update documentation, and provide feedback to improve client operations. This position allows you to work from home , giving you flexibility to manage professional responsibilities alongside personal commitments.

Rochdale is a historic town in Greater Manchester , known for its rich industrial heritage, scenic surroundings, and vibrant local community. Residents enjoy a mix of shopping, dining, parks, and cultural attractions, making it a supportive and welcoming place for professionals.

Rochdale provides an ideal setting for individuals working online from home, allowing them to efficiently complete administrative and data entry tasks while enjoying a balanced lifestyle.

Top Level Promotions partners with companies across industries to provide accurate data, research, and administrative support. Our UK-based remote team helps businesses make informed decisions by maintaining organised and reliable information.

We are seeking dependable professionals who can efficiently work from home , manage administrative responsibilities, and complete projects accurately using online tools.

Data Entry & Office Administration

Market Research & Analytics

Retail & E-commerce

Education & Online Learning

Healthcare & Public Services

Food & Beverage & Hospitality

Customer Service & Support

Technology & Software Services

Manufacturing & Product Evaluation

Travel, Tourism & Lifestyle

Reliable high-speed internet connection.

Functional computer or laptop with camera and microphone.

Quiet, dedicated home workspace.

Ability to handle confidential information responsibly.

Strong attention to detail in data entry and administrative work.

Clear written and verbal communication.

Competent with online tools and office software.

Self-motivated and able to manage multiple tasks efficiently.

Accuracy and consistency in completing assignments.

Flexible schedule in a fully remote role.

Paid training provided for all new hires.

Opportunity to contribute to meaningful projects across industries.

Career growth potential within a supportive team environment.

No commuting required, allowing focused work from home .

£18.50 – £36.00 per hour, depending on experience and project assignment.

Entry-level position with full training included. Previous data entry or administrative experience is helpful but not required.

Applicants must reside in the United Kingdom . If you are organised, reliable, and motivated to perform professional work online using your computer in a structured home office environment, we encourage you to apply.

Sales Administration Office Manager

Bradford

£28,000 - £33,000

OFFICE BASED

37.5 HRS

23 DAYS HOLS PLUS BANKS

My client, a Global manufacturer specialist, is seeking an Office Manager with the ability to manage a small team of 4 covering customer support, supply chain and customer communications in a fast-paced environment. To engage and motivate this team successfully to progress excellent customer service, administration and events/communications with their customers.

You will be a versatile, adaptable Manager, experienced working within a similar position developing customer service and sales within a manufacturing or engineering business. I am looking for someone with a modern management approach, you will need to have a collaborative management style and the ability to empower your team through continuous up-skilling and coaching.

Key Responsibilities:

· Oversee the fulfilment of all customer orders within the business

· Ensure the team are maximising revenue from existing customer accounts

· Identify opportunities and methods that the team can use to initiate communications with customers for sales order development

· Hands-on customer support and management of the team workflow.

· Manage team one2ones and staff records.

· Implement efficiencies with processes

· Manage key customer accounts

· Sales reporting for management

Ideally, I will need you to have recently managed a similar team for a minimum of 2 years minimum.

Key areas of the role which may be of interest –

Ø Providing leadership and direction whilst objectively measuring and managing the performance of individuals - including motivating the team during periods of high demand, rewarding good service and the timely management of under-performance

Ø Managing the demands of different teams and identifying the best resource for tasks

Ø Handling challenging customers relationships to a positive outcome

Have a collaborative management style - believes in training, development and coaching.

Ø Versatile - can switch between tasks quickly and effectively

Ø Excellent attention to detail and organisation skills

Ø Confident leader, who isn’t afraid to be hands-on when needed

A competitive salary is offered dependant on experience with a great holiday allowance, full product training, free on-site parking and pension.

I look forward to hearing from you, thank you for taking the time to apply.

Lisa

FARR Associates

Recruitment Specialist

• Respond to and resolve technical support requests from customers via phone, email, and chat in a timely and efficient manner.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide clear and comprehensive instructions to users on how to resolve technical problems.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Document all support activities, including troubleshooting steps, resolutions, and customer interactions.
• Maintain and update knowledge base articles and support documentation.
• Identify recurring technical issues and provide feedback to product development and engineering teams for improvements.
• Assist with the installation, configuration, and maintenance of software and hardware.
• Proactively monitor system performance and identify potential issues before they impact users.
• Provide training and support to junior members of the technical support team.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and networking concepts.
• Excellent diagnostic and problem-solving skills.
• Exceptional customer service and communication skills, both written and verbal.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with ticketing systems and remote support tools.
• A relevant IT qualification or certification is a strong advantage.
• Familiarity with cloud-based services and mobile device support is a plus.
• Patience and a calm demeanor when dealing with frustrated users.

• Lead and mentor a team of technical support specialists.
• Manage and resolve escalated technical support issues.
• Ensure timely and effective resolution of customer inquiries.
• Monitor support queue performance and key metrics.
• Develop and maintain comprehensive support documentation and knowledge bases.
• Identify trends in support issues and recommend proactive solutions.
• Contribute to the improvement of support processes and tools.
• Train and onboard new support team members.
• Act as a primary point of contact for critical customer issues.
• Champion customer satisfaction and service excellence.

• Proven experience in technical support, with at least 2 years in a lead or supervisory role.
• Strong technical knowledge of (relevant technologies - e.g., operating systems, software applications, hardware).
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication skills.
• Proficiency in using helpdesk and ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to manage and motivate a remote team.
• Strong organisational and time-management skills.
• Ability to work independently and prioritise tasks effectively.
• Experience in the (relevant industry) is a plus.
• Relevant IT certifications are desirable.

• Lead, mentor, and manage a team of technical support specialists, overseeing daily operations and performance.
• Provide high-level technical support and troubleshooting for the company's software products and services.
• Handle escalated customer issues, ensuring swift and satisfactory resolution.
• Develop and maintain the knowledge base, creating technical documentation, guides, and FAQs for both internal teams and customers.
• Monitor support ticket queues and allocate resources effectively to meet service level agreements (SLAs).
• Identify trends in customer support issues and collaborate with product development and engineering teams to implement permanent solutions.
• Assist in the recruitment, training, and onboarding of new technical support staff.
• Implement and refine support processes and best practices to enhance efficiency and customer experience.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Stay up-to-date with product updates, new features, and industry best practices in technical support.
• Report on key support metrics, such as response times, resolution rates, and customer satisfaction scores.
• Act as a point of contact for major technical escalations and customer issues.

• Minimum of 4 years of experience in technical support or a related IT role, with at least 2 years in a leadership or supervisory capacity.
• Proven ability to lead and motivate a team.
• Strong technical aptitude with a deep understanding of software, hardware, and networking concepts.
• Experience with CRM systems and helpdesk ticketing software (e.g., Zendesk, ServiceNow).
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical issues clearly to both technical and non-technical users.
• Familiarity with (mention a relevant technology, e.g., SaaS platforms, cloud computing, specific operating systems) is highly desirable.
• Ability to manage multiple priorities and work effectively under pressure.
• Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• A customer-centric mindset with a passion for delivering exceptional service.

• Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions to resolve their technical problems.
• Escalate complex issues to the appropriate internal teams when necessary.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Create and maintain knowledge base articles and user guides.
• Identify recurring issues and provide feedback to product development teams for improvement.
• Provide proactive support and guidance to customers to prevent future issues.
• Stay current with product updates and new technologies.
• Contribute to a positive and collaborative team environment.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and diagnostic skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work effectively both independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are an advantage.
• A proactive approach to problem-solving and a commitment to customer satisfaction.
• Must be eligible to work in the UK.

• Provide first-line and second-line technical support to users via phone, email, and chat, addressing software-related issues.
• Diagnose and troubleshoot a wide range of technical problems, including software installation, configuration, and functionality.
• Guide users through step-by-step solutions to resolve technical issues effectively and efficiently.
• Escalate complex or unresolved issues to higher-level support teams or development as per established procedures.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Create and maintain knowledge base articles and FAQs to assist users and support colleagues.
• Identify recurring technical issues and provide feedback to product development teams for system improvements.
• Ensure a high level of customer satisfaction by providing timely, professional, and courteous support.
• Stay up-to-date with product updates, new features, and common technical challenges.
• Contribute to the continuous improvement of support processes and customer service standards.

• Proven experience (minimum 3 years) in a technical support role, preferably with software products.
• Strong understanding of Windows and macOS operating systems, and common office productivity software.
• Familiarity with networking concepts (TCP/IP, DNS, VPN) is a plus.
• Excellent troubleshooting and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Customer-centric approach with a dedication to providing outstanding service.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is essential.
• Certifications such as CompTIA A+ or similar are advantageous.
• Adaptability to learn new technologies quickly.