1 Online Banking jobs in the United Kingdom
Customer Service Representative
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Job Description
Position Overview
We're seeking a proactive, empathetic Customer Service Representative to join our team and deliver exceptional support across multiple channels—phone, email, live chat, and face-to-face. You’ll be the trusted voice of our organization, resolving inquiries, processing requests, and representing our values every day.
Key Responsibilities
- Respond to customer inquiries with courtesy and efficiency across platforms (phone, email, chat, social media)
- Process orders, payments, and returns accurately
- Resolve complaints by identifying issues and providing clear, effective solutions
- Collaborate with internal teams to escalate technical or policy-related concerns
- Maintain accurate records of customer interactions and outcomes
- Aim for high first-contact resolution and consistent customer satisfaction
Essential Skills & Attributes
- Excellent written and verbal communication
- Strong empathy, active listening, and patience
- Problem‑solving mindset and ability to stay calm under pressure
- Proficiency with CRM systems and Microsoft Office / Google Workspace
- Ability to multitask and manage time effectively
- Prior customer service or retail experience favored
Work Environment
- Flexible arrangements such as in-office, remote, or hybrid setups depending on team needs
- A supportive, team-oriented culture focused on continuous improvement and quality service
- Opportunities for growth into supervisory or specialist roles with performance recognition
Company Details
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