689 Operations jobs in Hounslow

Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. Itu2019s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, youu2019ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.



Key job responsibilities

- Manage and develop a team of Area Managers

- Lead operational teams on a shift, deal with issues, and positively impact site performance

- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

- Work closely with other support teams, including HR, Finance, Health and Safety, and Security

- Design and deliver initiatives across the sites to improve operational performance



A day in the life

Youu2019ll lead shifts at one of our operational sites. Youu2019ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means youu2019ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.



A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. Youu2019ll be a source of leadership and support your team to be the best managers they can be.



About the team

Amazon Logistics, or AMZL, handles u2018last mileu2019 delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customersu2019 delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.



There are two sides to what we do. Our u2018under the roofu2019 associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.



Meanwhile, our u2018on the roadu2019 people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications

- A degree

- Relevant experience in people and stakeholder management

- Advanced proficiency in verbal and written English and intermediate proficiency in the local language

- Relevant experience in using data or anecdotal evidence to influence business decisions

- Relevant experience in key areas of production and supply chains

Preferred Qualifications

- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, weu2019d love to hear from you.

- Experience in Lean, Six Sigma and Kaizen techniques

- Experience in a similar logistical working environment

- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.

Description
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
Key job responsibilities
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance
A day in the life
You'll lead shifts at one of our operational sites. You'll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.
About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.
Basic Qualifications
- A degree
- Relevant experience in people and stakeholder management
- Advanced proficiency in verbal and written English and intermediate proficiency in the local language
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience in key areas of production and supply chains
Preferred Qualifications
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience in a similar logistical working environment
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Operations Manager - Client Operations

Location: Greater London Area, UK
Business Unit: Client Operations
Reports to: Head of Client Operations

About the Role

We are seeking an experienced Operations Manager to join our Client Operations team at our modern facility near London. This is a crucial role focused on retaining, growing and developing business relationships with our key customers whilst setting the highest standards for our operations team.

As the customer's representative within our business, you'll ensure exceptional service delivery while maximising profitability. You'll be the primary interface between our company and customers, both commercially and operationally, managing everything from day-to-day queries to developing new opportunities and integrating innovative services.

Key Responsibilities

Customer Management:

Serve as the main daily operational and commercial point of contact for customers

Act as customer point of contact for technical queries, implementations and process changes

Build and maintain excellent relationships with customer contacts

Review and respond to customer complaints in line with SLAs

Plan and attend customer review meetings

Operational Excellence:

Work closely with Warehouse teams to ensure process adherence

Lead Cycle Count programmes and annual physical inventory processes

Manage production of KPI data and analyse performance against agreed targets

Coordinate internal customer audits

Ensure customer reports are produced and delivered on time

Team Leadership:

Manage a team of operations coordinators

Conduct performance reviews and identify development opportunities

Lead recruitment and onboarding of new staff

Design induction programmes for new employees

Ensure training requirements are maintained

Commercial Focus:

Take responsibility for accurate internal commercial forecasting and reporting

Review customer invoicing and implement changes to maximise revenue

Identify new business opportunities with existing customers

Regularly evaluate financial performance to identify sales and profitability trends

Essential Requirements

• Minimum 5 years' experience in a customer service management role
• Full clean driver's licence
• Excellent leadership and people management skills
• Strong commercial acumen and financial awareness
• Advanced MS Office skills (Excel, Word, PowerPoint)
• Exceptional written and verbal communication skills
• Ability to build strong, cooperative relationships with customers
• Strong organisational skills with ability to manage multiple workflows
• Experience with recruitment, onboarding, employee relations and disciplinary processes

What We're Looking For

• A natural relationship builder who can engage stakeholders at all levels
• Someone who thrives under pressure and remains highly organised
• An innovative thinker with strong problem-solving abilities
• A professional who demonstrates integrity at all times
• An enthusiastic and motivated individual focused on continuous improvement
• Someone comfortable with periodic travel to other UK sites, customer locations and occasional international travel

Benefits Package

28 days holiday (including 8 Bank Holidays)

Company pension scheme

Dental care (after qualifying period)

Employee Assistance Programme

Free on-site parking

Ready to Apply?

If you're an experienced operations professional looking for a challenging role where you can make a real impact on customer relationships and business growth, we'd love to hear from you.

This role offers excellent opportunities for career development within a growing logistics and technology company.

Operations Manager - Client Operations

Location: Greater London Area, UK
Business Unit: Client Operations
Reports to: Head of Client Operations

About the Role

We are seeking an experienced Operations Manager to join our Client Operations team at our modern facility near London. This is a crucial role focused on retaining, growing and developing business relationships with our key customers whilst setting the highest standards for our operations team.

As the customer's representative within our business, you'll ensure exceptional service delivery while maximising profitability. You'll be the primary interface between our company and customers, both commercially and operationally, managing everything from day-to-day queries to developing new opportunities and integrating innovative services.

Key Responsibilities

Customer Management:

Serve as the main daily operational and commercial point of contact for customers

Act as customer point of contact for technical queries, implementations and process changes

Build and maintain excellent relationships with customer contacts

Review and respond to customer complaints in line with SLAs

Plan and attend customer review meetings

Operational Excellence:

Work closely with Warehouse teams to ensure process adherence

Lead Cycle Count programmes and annual physical inventory processes

Manage production of KPI data and analyse performance against agreed targets

Coordinate internal customer audits

Ensure customer reports are produced and delivered on time

Team Leadership:

Manage a team of operations coordinators

Conduct performance reviews and identify development opportunities

Lead recruitment and onboarding of new staff

Design induction programmes for new employees

Ensure training requirements are maintained

Commercial Focus:

Take responsibility for accurate internal commercial forecasting and reporting

Review customer invoicing and implement changes to maximise revenue

Identify new business opportunities with existing customers

Regularly evaluate financial performance to identify sales and profitability trends

Essential Requirements

• Minimum 5 years' experience in a customer service management role
• Full clean driver's licence
• Excellent leadership and people management skills
• Strong commercial acumen and financial awareness
• Advanced MS Office skills (Excel, Word, PowerPoint)
• Exceptional written and verbal communication skills
• Ability to build strong, cooperative relationships with customers
• Strong organisational skills with ability to manage multiple workflows
• Experience with recruitment, onboarding, employee relations and disciplinary processes

What We're Looking For

• A natural relationship builder who can engage stakeholders at all levels
• Someone who thrives under pressure and remains highly organised
• An innovative thinker with strong problem-solving abilities
• A professional who demonstrates integrity at all times
• An enthusiastic and motivated individual focused on continuous improvement
• Someone comfortable with periodic travel to other UK sites, customer locations and occasional international travel

Benefits Package

28 days holiday (including 8 Bank Holidays)

Company pension scheme

Dental care (after qualifying period)

Employee Assistance Programme

Free on-site parking

Ready to Apply?

If you're an experienced operations professional looking for a challenging role where you can make a real impact on customer relationships and business growth, we'd love to hear from you.

This role offers excellent opportunities for career development within a growing logistics and technology company.

**Minimum qualifications:**
+ Bachelor's degree in Computer Science, Computer Networking, Information Security or a related technical field or equivalent practical experience.
+ 3 years of experience with IP Networking, Internet Service Providers, Network Protocols, Border Gateway Protocol, or Network Troubleshooting.
+ Experience designing and implementing secure and resilient networks using multiple technologies.
+ Eligibility to obtain UK Developed Vetting (DV) security clearance; British Citizenship is required for this role.
**Preferred qualifications:**
+ Experience with scalable cloud networking concepts (such as Load Balancers, Firewalls) and web standards (such as REST APIs, web security mechanisms).
+ Experience managing or directing field operation technicians, engineers, and extended workforces in a telecommunications environment.
+ Experience with software defined networking, scripting and automation, network architecture, or MPLS L3 VPN.
+ Excellent partner management, follow-through, resourcefulness, attention to detail, and communication skills.
The UK Sovereign Operations team in Google Public Sector delivers, operates and secures private cloud services. We aim to provide the flexibility, reliability, and scalability of public cloud for customers with exceptionally high security requirements that can only be met in a private cloud environment. We deliver and operate these private cloud deployments for the most critical customers, helping scale, secure and maintain the deployment and working closely with Google product teams to continually improve our technology.
As a Network Operations Engineer, you will be part of a team of engineers that deploys and operates our private cloud services and underlying networks for critical customers in the United Kingdom. You will design and operate reliable and resilient networks, automate changes, implement monitoring, and manage core network components. Your work will span both traditional networking as well as software-defined networking in a Kubernetes environment. You will work alongside peers in Infrastructure Engineering, and will learn to troubleshoot common infrastructure problems. You will keep the internal and cloud-hosted services up and running, and be responsible for configuring and maintaining networking infrastructure from inception and design to validation, deployment, operation. You will participate in an on-call rotation to ensure incidents can be resolved.
**Responsibilities:**
+ Engage and improve the whole life-cycle of private/secure networks from inception and design, to qualification and validation, through deployment, operation.
+ Assist engineering and operations teams in building an ecosystem of integration, software automation to within private/secure networks.
+ Work cross-functionally to design, develop, and validate product introductions of network and computing hardware, solutions, and technologies.
+ Provide technical implementation and operational support in customer environments, including guidance on implementation feasibility of cross-product integrations.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

**Minimum qualifications:**
+ Bachelor's degree in Computer Science or a related technical field such as Computer Networking, Information Security, or equivalent practical experience.
+ 3 years of experience in security engineering, DevSecOps, or in platform engineering roles.
+ Experience with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos, OpenStack, Puppet, Chef, Salt, Ansible, Jenkins).
+ Experience with Unix/Linux operating systems internals and administration, or networking and debugging/troubleshooting.
+ Eligibility to obtain UK Developed Vetting (DV) security clearance; British Citizenship is required for this role.
**Preferred qualifications:**
+ Experience designing, building, and deploying cloud-based solution architectures.
+ Experience with standard IT security practices (such as encryption, certificates, key management and use of HSMs or other specialist security equipment).
+ Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.
+ Ability to work on a team to design processes, implement projects that solve business problems, and lead or work with cross-functional groups.
The UK Sovereign Operations team in Google Public Sector delivers, operates, and secures private cloud services.
As an Infrastructure Operations Engineer, you will be part of a team of engineers that deploys and operates our private cloud services for critical customers in the UK. Working with a wide range of technologies, you will be deploying new infrastructure as our deployments scale, rolling out new features and updates, troubleshooting problems, and managing incidents. In line with Google's standard engineering practices, you will automate common tasks, manage incidents and conduct blameless retrospectives to avoid the same problems happening again. You will work with local support staff to help them with challenging problems and you will reach back into Google's product teams for help where you need it.
In this role, you will troubleshoot technical problems and if necessary you will update our playbooks, not just to help our UK team but to help similar teams around the world. You will help drive the success of Google Cloud by understanding and advocating customers issues. This will include a need to sometimes work non-standard work hours and participate in an on-call rotation.
**Responsibilities:**
+ Build, configure and deploy new compute, network, storage and specialist security infrastructure, ensuring correct configuration and bring into service in line with standard playbooks from Google product teams.
+ Resolve profile escalations and issues, improve the customer experience, and drive initiatives.
+ Manage the health and performance of the environment using observability tools, carry out maintenance and updates to roll out new features and keep the platform secure.
+ Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA).
+ Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youu2019ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.



**A Day in the Life**



Join the UK & Ireland Commerical Project Management Office (PMO) and help build on the success of this essential function to support the strategic programme of the UK and Ireland commercial organisation. This is a hands-on collaborative role, working in a team as well as with Project Managers and other key stakeholders in this matrix organisation. Direction to be given by the Senior Business Support & Strategic Programme manager but the role is mainly autonomous, where the person can excel in their position whilst working independently.



**Internship details:**

Start date: October onwards

Duration: 6 months

Working hours: 37.5 hours a week Monday to Friday

Working model: remote

Location: United Kingdom



**Responsibilities may include the following and other duties may be assigned:**



Working within the Project Management Office (PMO) team, you will be responsible for a variety of projects or ongoing activities within the departmentu2019s scope. Your tasks will vary depending on the specific project or activity each day, and you will be responsible for prioritising according to deadlines and other commitments.



**Project Management Office (PMO):** project administration, documentation and support. Leading ad hoc projects as required

**External/Government Affairs Mar Comms & Ad Hoc Projects:** Content creation and supporting documents (impact internally and externally). Supporting workshop facilitation and key projects u2013 including sustainability focused.

**Data Retrieval, Reporting, Analytics and administration:** Utilise the right methods and tools meet stakeholder expectations u2013 to support project operations and outcomes.



**Required Knowledge**

Pursuing a degree in higher education (bacheloru2019s or masteru2019s)

Demonstrative experience working in a project team whether in a work or education setting

Collaboration and interpersonal skills whilst maintain professionalism

Strong verbal & written communication skills

Solid analytical skills, with a good problem-solving ability

Solid Excel skills and other MS office platforms (Power Point, Word, Outlook)

Eager to learn & develop - be curious!



**Would be a plus**

Some experience using specialist software such as MS Project or similar Project Management software or Microsoft PowerBI



**Physical Job Requirements**



The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.u202f



**Benefits & Compensation**



**Medtronic offers a competitive Salary and flexible Benefits Package**

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.



**About Medtronic**



We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.

We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.



Learn more about our business, mission, and our commitment to diversity here (


We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.



Our Mission u2014 to alleviate pain, restore health, and extend life u2014 unites a global team of 95,000+ passionate people.



We are engineers at heartu2014 putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.



**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. Thatu2019s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.



**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.



**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you willu2026


**Build** a better future, amplifying your impact on the causes that matter to you and the world
**Grow** a career reflective of your passion and abilities
**Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning



These commitments set our team apart from the rest:



**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.



**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.



**Better outcomes for our world** . Here, itu2019s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.



**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care



It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.



For sales reps and other patient facing field employees, going into a healthcare settingu202fis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.



This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .



For updates on job applications, please go to the candidate login page and sign in to check your application status.



If you need assistance completing your application please email



To request removal of your personal information from our systems please email

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Join the UK & Ireland Commerical Project Management Office (PMO) and help build on the success of this essential function to support the strategic programme of the UK and Ireland commercial organisation. This is a hands-on collaborative role, working in a team as well as with Project Managers and other key stakeholders in this matrix organisation. Direction to be given by the Senior Business Support & Strategic Programme manager but the role is mainly autonomous, where the person can excel in their position whilst working independently.
**Internship details:**
- Start date: October onwards
- Duration: 6 months
- Working hours: 37.5 hours a week Monday to Friday
- Working model: remote
- Location: United Kingdom
**Responsibilities may include the following and other duties may be assigned:**
Working within the Project Management Office (PMO) team, you will be responsible for a variety of projects or ongoing activities within the department's scope. Your tasks will vary depending on the specific project or activity each day, and you will be responsible for prioritising according to deadlines and other commitments.
- **Project Management Office (PMO):** project administration, documentation and support. Leading ad hoc projects as required
- **External/Government Affairs Mar Comms & Ad Hoc Projects:** Content creation and supporting documents (impact internally and externally). Supporting workshop facilitation and key projects - including sustainability focused.
- **Data Retrieval, Reporting, Analytics and administration:** Utilise the right methods and tools meet stakeholder expectations - to support project operations and outcomes.
**Required Knowledge**
- Pursuing a degree in higher education (bachelor's or master's)
- Demonstrative experience working in a project team whether in a work or education setting
- Collaboration and interpersonal skills whilst maintain professionalism
- Strong verbal & written communication skills
- Solid analytical skills, with a good problem-solving ability
- Solid Excel skills and other MS office platforms (Power Point, Word, Outlook)
- Eager to learn & develop - be curious!
**Would be a plus**
- Some experience using specialist software such as MS Project or similar Project Management software or Microsoft PowerBI
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

Littlepay’s platform provides the API’s that enable the integration of hardware, software and payments, often from different vendors, into a modular transit ticketing solution for cities around the world.

Our Littlepay values:

• Trust and be trustworthy
• Embrace challenge
• Solve problems, together
• Deliver with speed and agility
• Be candid and kind

About the opportunity

We're looking for a Project Management Lead to lead and deliver high-quality API-based solutions to customers and partners, and to contribute to the company's overall success by helping to achieve its growth, revenue, and customer success goals.

Reporting to the Global Head of Operations, the Project Management Lead will:

• Assist in setting the strategic direction for the project management team and aligning it with the company's overall goals
• Oversee the execution of projects and provide guidance and support to project managers, including;
• Managing resources and budgets
• Communicating with stakeholders and keeping them updated on project progress
• Identifying and mitigating risks
• Resolving issues and conflicts
• Tracking and improving metrics
• Work with colleagues on our Engineering and Product teams to ensure consistently high-quality project delivery
• Develop and implement strategies to uplift existing project management processes and improve the company's ability to deliver API-based solutions successfully
• Lead a team of project managers, providing mentorship and coaching, and helping them to develop their skills and knowledge
• Foster a culture of collaboration, innovation, and continuous improvement within the project management team, with a specific focus on API-based solution delivery

Requirements

You must demonstrate the following:

• 5+ years of experience in collaborative, complex, multi-partner system integration projects, in the credit credit payments space, delivered to enterprise or government clients
• Experience leading and managing complex delivery projects using a variety of project management methodologies, including Agile and Waterfall
• Experience in establishing effective project governance and stakeholder communications
• Solid understanding of API-based integrations and related documentation
• Strong communication and relationship-building skills
• Experience leading a small team in the project management space

Other favourable experiences:

• Experience working with cloud computing platforms and SaaS solutions to deliver API-based solutions
• Experience in the mobility-as-a-service space or with automated fare collection
• An understanding of the credit card payment processing industry, including the different types of processors, fees, and compliance requirements
• Experience implementing process improvement methodologies
• A Bachelor's degree in computer science, engineering, or a related field (preferred but not required)
• A project management certification, such as PMP or PRINCE2

Our recruitment process

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

Benefits

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

• A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
• Paid professional development (including conferences, courses, learning subscriptions, etc.)
• Harrison Assessments - our talent management provider that facilitates continuous professional development
• A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
• A company-wide paid day off
• Flexible (hybrid) working conditions
• Health insurance via our provider Vitality
• UK pension additional contribution split
• Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
• Our generous employee referral program
• Mid-year, quarterly, and end-of-year corporate and team events and workshops
• A work from home remote set up allowance
• Short-term remote working arrangements
• International travel opportunities (dependent on role)

You'll be part of an inclusive and diverse team who celebrates the differences and unique gifts we each bring to work, and be able to take up the numerous other benefits that working at Littlepay affords you, including having access to the eclectic and vibrant culture that Shoreditch is known for.

If this opportunity interests you, hit apply! We look forward to learning about you.

Littlepay are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.