1016 Operations jobs in Hounslow

Overview of the Company

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

Purpose of the role:

The Operational Supervisor is responsible for overseeing the production, packaging, and distribution of in-house packed cutlery. This role also includes managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.

Accountabilities:

• Supervise daily operations of operational teams.
• Train and develop staff to maintain quality and operational standards.
• Ensure staff understand security function of packing and sealing requirements.
• Plan work allocation to meet deadlines and maximize productivity.
• Manage labour resources and oversee stock control with the Shift Manager and Equipment Manager.
• Maintain quality control and compliance with health, safety, and company policies.
• Optimize workflow, troubleshoot issues, and implement improvements.
• Lead team meetings, document operations, and track performance.
• Investigate incidents and drive continuous operational improvements.

Role Specifications:

• Provide supervisory experience in packaging, equipment management, or a similar leadership role overseeing a team.
• Previous experience in a food manufacturing background is highly advantageous
• Good communication skills – both written and verbal and active listening
• Attention to details
• Adaptability to last minute changes and challenges
• Good organisational skills
• Strong leadership, communication, and problem-solving abilities
• Knowledge of operational processes, stock management and compliance standards
• Detail-orientated with a proactive approach to process improvement
• E-mail writing skills, with a good grasp of the English language, ensuring clear and professional communication

Are you ready to bring your skills to a dynamic team and make a real impact? We’re excited to find passionate individuals who are eager to grow and contribute to our mission. If you’re looking for an opportunity to thrive in a collaborative and fast paced environment, apply now and take the next step in your career journey with us!

Overview of the Company

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

Purpose of the role:

The Operational Supervisor is responsible for overseeing the production, packaging, and distribution of in-house packed cutlery. This role also includes managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.

Accountabilities:

• Supervise daily operations of operational teams.
• Train and develop staff to maintain quality and operational standards.
• Ensure staff understand security function of packing and sealing requirements.
• Plan work allocation to meet deadlines and maximize productivity.
• Manage labour resources and oversee stock control with the Shift Manager and Equipment Manager.
• Maintain quality control and compliance with health, safety, and company policies.
• Optimize workflow, troubleshoot issues, and implement improvements.
• Lead team meetings, document operations, and track performance.
• Investigate incidents and drive continuous operational improvements.

Role Specifications:

• Provide supervisory experience in packaging, equipment management, or a similar leadership role overseeing a team.
• Previous experience in a food manufacturing background is highly advantageous
• Good communication skills – both written and verbal and active listening
• Attention to details
• Adaptability to last minute changes and challenges
• Good organisational skills
• Strong leadership, communication, and problem-solving abilities
• Knowledge of operational processes, stock management and compliance standards
• Detail-orientated with a proactive approach to process improvement
• E-mail writing skills, with a good grasp of the English language, ensuring clear and professional communication

Are you ready to bring your skills to a dynamic team and make a real impact? We’re excited to find passionate individuals who are eager to grow and contribute to our mission. If you’re looking for an opportunity to thrive in a collaborative and fast paced environment, apply now and take the next step in your career journey with us!

An exciting opportunity has arisen for an experienced Transport Operations Manager to lead a high-performance airfreight transport team at Heathrow. This role is perfect for a strategic and hands-on leader with a strong background in airfreight distribution and logistics, looking to drive operational efficiency, compliance, and customer satisfaction.

As Transport Operations Manager, you will oversee a team of 5-6 planners and approximately 40 trucks, ensuring seamless transport operations, optimal resource allocation, and the highest standards of service. You will be the primary contact for customers and hauliers, managing relationships while ensuring compliance with transport regulations and company policies.

Requirements

Key Responsibilities:

• Lead and manage a team of 5-6 transport planners and oversee a fleet of 40+ trucks to ensure operational efficiency.
• Supervise and support a team of approximately 80 drivers, ensuring all compliance, service, and performance targets are met.
• Act as the primary contact for customers and hauliers, ensuring clear and professional communication at all times.
• Ensure full compliance with transport legislation, health & safety regulations, and company policies.
• Continuously optimize transport operations, identifying opportunities to improve efficiency, service levels, and cost-effectiveness.
• Monitor and report on key performance indicators (KPIs) related to compliance, financial targets, and service quality.
• Foster a culture of excellence, driving motivation and professional development within the team.
• Effectively manage change in a dynamic, fast-paced logistics environment.

What We’re Looking For:

Minimum 5+ years of transport management experience (UK), ideally within a multi-site logistics or airfreight environment.
Strong knowledge of airfreight distribution and airport-related logistics.
National/International CPC qualification (essential).
Proven ability to lead, manage, and develop teams, with a focus on performance and operational excellence.
Strong commercial acumen, with a drive for achieving KPIs and optimizing transport performance.
Excellent communication and relationship-building skills, capable of engaging with internal teams and external partners.
Ability to work effectively under pressure, managing multiple priorities in a fast-moving logistics setting.
A proactive, problem-solving mindset, with a strong focus on customer service and operational efficiency.

Benefits

Why Join Us?

 Competitive salary package based on experience.
 Exciting career growth opportunities in a leading logistics operation.
 Dynamic and fast-paced work environment, with the chance to make a real impact.
 Supportive leadership and a collaborative team focused on operational excellence.

How to Apply:

If you have the experience, qualifications, and leadership skills to drive success in an airfreight logistics operation, we want to hear from you! Apply now to take the next step in your career.

Job Title: Underwriting Operations Manager

Location: London (3 days per week onsite)

About the Role

We are seeking an experienced Underwriting Operations Manager to lead operational excellence initiatives and drive continuous improvement across underwriting operations. This role is pivotal in owning the operating model, enhancing process efficiency, and supporting strategic goals through data-driven insights and robust control frameworks.

Key Responsibilities

• Lead the implementation of Operational Excellence methodologies to deliver process improvements.
• Manage and coordinate workstreams focused on business analysis and operational enhancements.
• Utilize analytical skills to identify trends, exceptions, and benchmark performance against the market.
• Develop, implement, and maintain control frameworks and reporting oversight aligned with underwriting operations.
• Collaborate across teams to improve data completeness and accuracy, enhancing portfolio management and operational performance.
• Work closely with leadership to identify cost-saving opportunities.
• Partner with Business Change teams to prioritize IT-related initiatives.
• Ensure compliance with all relevant reporting and governance standards, including regulatory requirements.
• Support the launch and implementation of new products and initiatives.
• Drive process execution and continuous improvement initiatives.
• Develop resource and triage models to inform leadership on operational needs.
• Collaborate with Data & Analytics teams to refine reporting and improve operational outcomes.

Skills & Experience

• Proven experience in insurance underwriting operations and operational optimization.
• Strong expertise in Lean, Continuous Improvement, or Operational Excellence methodologies.
• Excellent stakeholder management and communication skills at all organizational levels.
• Solid understanding of business objectives and the insurance market.
• Strong analytical and problem-solving capabilities.
• Ability to effectively plan and organize workload independently.
• Knowledge of relevant regulatory and legal requirements applicable to underwriting operations.
• Intellectual curiosity and proactive mindset.

Additional Information

• This role requires presence onsite in London for 3 days a week.

Location: London (Hybrid – 3 days onsite per week)

About the Role

We are looking for a skilled Operational Excellence Consultant to support and lead continuous process improvement initiatives across underwriting operations. This role involves working closely with process owners and key stakeholders to identify opportunities, deliver lean process improvements, and ensure operational excellence aligned with the organisation’s target operating model.

You will act as a subject matter expert, facilitating collaboration across teams and providing valuable insights and guidance to improve business efficiency and effectiveness.

Key Responsibilities

• Support Process Owners in delivering improvement projects using lean methodologies.
• Identify and drive continuous improvement opportunities to boost business effectiveness and efficiency.
• Maintain and enhance the business process library, ensuring processes are current and aligned with standards.
• Collaborate with Governance and Assurance teams to uphold effective controls in high-risk areas.
• Coach and facilitate the adoption of lean methodologies within business projects.
• Act as a business support SME, providing stakeholders with expert guidance.
• Challenge proposed solutions to ensure alignment with business strategy and risk appetite.
• Translate complex concepts into clear communications for senior stakeholders.
• Prepare cost/benefit analyses to support decision-making.
• Coordinate user involvement throughout the business change lifecycle, including user acceptance testing and post-implementation support.
• Work with Service Management to ensure smooth transitions of change initiatives into live environments.
• Develop and deliver training materials tailored to various audiences.
• Manage your workload effectively and provide regular updates to management.
• Escalate risks and issues appropriately and manage assigned risks proactively.

Skills & Experience

• Proven experience managing complex business processes and engaging with key stakeholders.
• Experience in process improvement initiatives, ideally with exposure to automation and emerging technologies.
• Strong knowledge of business process analysis techniques and methodologies.
• Previous experience in the insurance industry is highly desirable.
• Demonstrable success in delivering business process change projects.
• Familiarity with insurance technology platforms (underwriting, claims, etc.) is a plus.
• Ability to work independently or as part of a team under managerial direction.
• Excellent prioritisation and multitasking skills in a dynamic environment.
• Strong analytical and problem-solving abilities with the capability to produce clear, structured documentation.
• Effective matrix management skills and ability to handle competing priorities.
• Comfortable presenting to large groups and engaging stakeholders at all levels.
• Advanced proficiency in Microsoft Office Suite, SharePoint, and other business productivity tools.
• Experience with various business applications such as finance, ERP, document management, workflow, and data warehouses.
• Willingness to travel occasionally to European offices and flexibility in working hours to meet business needs.

The Operations Excellence Manager will partner with the VP of Business Operations to design, document, and embed a uniform process framework that becomes the AVK Manual. Acting as a cross-functional connector, this role will standardise processes across divisions, ensuring efficiency, clarity, and smooth adoption of both new and existing ways of working. Working closely with the AVK Compliance team, they will ensure all processes are tagged and stored in line with quality control standards.

Requirements

Process Mapping and Documentation (40%)

• Map, maintain, and update all key processes across the business
• Create clear, scalable documentation frameworks (SOPs, process flows, swim lanes)
• Build alignment across divisions by codifying AVK’s core processes into the AVK Manual

Stakeholder Engagement and Training (20%)

• Partner with divisional leads to embed processes and clarify ownership
• Deliver training and guidance to ensure adoption of process frameworks
• Act as a support function for teams during transitions and course corrections

Systems and Data Flow Alignment (20%)

• Map data flows between platforms (Salesforce, Netsuite, Proscope, Asana, Job Logic)
• Ensure consistency between people-driven processes and systems-driven data capture
• Support Business Operations in aligning systems with process design

Reporting and Continuous Improvement (20%)

• Provide reporting and metrics to track adherence and identify bottlenecks
• Build dashboards to surface process health and exceptions
• Establish a culture of continuous improvement, refining processes based on data and feedback

Technical Expertise

• Strong background in process mapping, SOP creation, and business operations
• Hands-on experience with documentation tools (flowcharts, swim lanes, data mapping)
• Familiarity with systems integration and cross-platform process alignment
• Knowledge of data governance, reporting frameworks, and performance tracking
• Ability to communicate technical and procedural content clearly to diverse stakeholders

Deliverables

• Flow Charts : End-to-end process maps showing actions and outcomes
• People Swim Lanes : Clear role and responsibility documentation per process
• System Data Flows : Visual maps of data movement across key platforms
• Process Reporting Dashboards : Metrics to track adherence, bottlenecks, and exceptions
• AVK Manual : A unified framework of core processes for business-wide reference and training

Additional Responsibilities

• Enable AVK to effectively train and course-correct teams on new and existing processes
• Build cross-functional alignment, bridging systems, people, and processes
• Support leadership with insights into operational efficiency and improvement opportunities

Benefits

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working

AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.  We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.