45,169 Contact Center jobs in the United Kingdom
Senior Representative, Contact Center
Posted 1 day ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Representative, Contact Center
Senior Representative, Contact Centre shift worker
The role is 35hrs per week Monday-Friday working 7am-3pm shifts & 3pm-11pm shifts
Who are we?
We're Vocalink, a Mastercard company. Our technology powers the UK's real-time payments, settlements, direct debit systems as well as a network of over 55,000 ATM's. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
In 2017, we became part of the Mastercard family, joining the most widely recognised and respected companies in the world. Together, we're making payments simpler and smarter.
The Customer Contact Centre is open 7am-11pm supporting our customers that range from internal colleagues, high street banks, payment schemes and ATM operators.
We're based on the outskirts of the spa town Harrogate with secure parking. We've got a subsidised café on site, free tea, and bean to cup coffee, prayer room, bike storage, outdoor seating, and shower facilities.
What you'll do:
Take inbound calls and answer emails from our customers for numerous services, who might have a technical query, require help or guidance, or wishes to book in some planned maintenance.
Learn about our products (don't worry, we'll teach you) and how to have great conversations with our customers.
Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA's.
Spend time understanding our customers, offer help, advice and escalate issues where required.
Be part of a supportive, fun, and friendly customer service team.
Work 35 hours per week, between Monday to Friday, 8 hour shifts working varied shift patterns depending on the role available
What you'll bring:
Brilliant listening skills.
A passion for problem solving
An ability to empathise and understanding customer needs.
A drive to deliver brilliant customer service.
Essential:
Strong emphasis on customer delivery, with the ability to ensure that SLAs are met and exceeded.
Experience of a Customer Services environment. (Contact Centre, Retail, Hospitality etc.)
Commitment to customer service.
Incident management understanding.
Positive can-do attitude.
Desirable:
Experience of a Financial Services Service Desk.
A self-starter, comfortable working either alone or as part of a team.
Organisational and administrative skills.
ITIL foundation Certificate.
So, do you have what it takes?
Plenty of customer service experience and strong interpersonal skills.
A good track record of providing customer service as well as a genuine passion for helping customers.
You enjoy developing your knowledge around our products and services to share with both customers and colleagues.
The ability to communicate effectively throughout difficult situations and relish stepping up to the challenge.
If you'd love to join us, then it's time to brush up your CV & click apply.
Good luck, we can't wait to hear from you!
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Help Desk Coordinator
Posted 8 days ago
Job Viewed
Job Description
- You need a full driving licence; due to location of office
General
- Receiving inbound calls and emails and making frequent outbound calls and emails;
- Scheduling engineers to attend call outs and regularly updating them with their required jobs;
- Generation and closure of scheduled work orders, daily;
- Overseeing job completion in respect of in-house engineering and sub- contractor services;
- Updating in-house systems and informing external clients regularly of updates;
- Managing the helpdesk inbox efficiently daily;
- Constant liaison with engineers, subcontractors and clients via phone/email;
- PPM asset management planning via our databases;
- Respond quickly and effectively to client queries;
- Raising jobs and purchase orders daily;
- Always providing excellent customer service;
- Completing various admin tasks as requested.
Requirements
- Worked in a familiar field
- Experienced working with CRM System (CAFM is desirable)
- Great communicational skills
Offer
- Great working environment
- Up to 29k
- Benefits package
Help Desk Manager
Posted 11 days ago
Job Viewed
Job Description
IT Help Desk Manager, Microsoft Stack, O365
Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st / 2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a bustling, fast paced, highly collaborative environment, generating around 4-5k tickets per month!
Techstack: Microsoft Techstack, Windows Servers, Active Directory, Office 365, Azure mix of on-prem and cloud + other technologies.
This role would suit someone with strong technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards.
ITIL awareness is highly advantageous, as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery.
Previous leadership / and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members.
Working with all levels of the business, to develop & maintain relationships. Understanding colleagues needs - preparing and presenting reports on helpdesk performance, project status and key initiatives to senior management.
This is an excellent opportunity for someone with great leadership abilities and previous experience of managing a large IT Support Team/s.
A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels / SLA’s with both colleague and customer satisfaction.
Office based role, based in Stoke on Trent however the client have offices throughout the UK.
Help Desk Operative
Posted 11 days ago
Job Viewed
Job Description
JOB SUMMARY
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
None
Help Desk Operative
Posted 11 days ago
Job Viewed
Job Description
Help Desk Operative
JOB SUMMARY
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. li>Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
- Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
- Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the steps in the work order process.
- Runs, reviews, and distributes various customer service reports as necessary.
- May generate and dispatch service request work orders for completion by vendors.
- May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
- Provides informal assistance such as technical guidance and/or training to co-workers.
- Other duties may be assigned.
Help Desk Operative
Help Desk Manager
Posted 15 days ago
Job Viewed
Job Description
IT Help Desk Manager, Microsoft Stack, O365
Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st / 2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a bustling, fast paced, highly collaborative environment, generating around 4-5k tickets per month!
Techstack: Microsoft Techstack, Windows Servers, Active Directory, Office 365, Azure mix of on-prem and cloud + other technologies.
This role would suit someone with strong technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards.
ITIL awareness is highly advantageous, as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery.
Previous leadership / and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members.
Working with all levels of the business, to develop & maintain relationships. Understanding colleagues needs - preparing and presenting reports on helpdesk performance, project status and key initiatives to senior management.
This is an excellent opportunity for someone with great leadership abilities and previous experience of managing a large IT Support Team/s.
A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels / SLA’s with both colleague and customer satisfaction.
Office based role, based in Stoke on Trent however the client have offices throughout the UK.
Help Desk Operative
Posted 1 day ago
Job Viewed
Job Description
Job ID
227163
Posted
07-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Leeds - England - United Kingdom of Great Britain and Northern Ireland
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Help Desk Manager
Posted 10 days ago
Job Viewed
Job Description
Location: Staffordshire (Office-based with occasional travel)
Type: Full-time
Salary: £50,000 - £60,000 + Excellent Benefits
Ready to Lead, Inspire, and Drive IT Excellence?
Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for anIT Helpdesk Manag.
WHJS1_UKTJ
Help Desk and Customer Support Manager
Posted 13 days ago
Job Viewed
Job Description
The Role: Help Desk and Customer Support Manager
Location: Peterborough
Salary: £45,000 pa + Benefits
I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager .
This is a newly created role which presents an amazing opportunity to have a positive impact in a supportive and innovative group.
You .
WHJS1_UKTJ
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £0,300)
Start date: 8th and 22nd September
Hours: 40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off.
Why Join Us?
We are offering a fantastic opportunity with excellent benefits:
- Salary Progression: Starting at £262 rising to 0K
- Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
- Employee Benefits:
- Cycle-to-work scheme
- Health & Wellbeing Programme
- Gym membership discounts
- Pension
- Discounts on travel & medical insurance products
- Onsite canteen
- Free car parking
- Simply Health cover (optical, dental, and medical)
- Employee Assistance Cover (including optical)
- Hybrid Working: Equipment provided for home office setup
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.
Key Responsibilities:
- Manage client enquiries via email and phone
- Provide customers with timely updates and resolutions
- Prioritize tasks based on urgency and deadlines
- Liaise with internal and external third parties to manage expectations
- Complete high volumes of important administrative tasks
- Handle challenging situations with professionalism and care, including vulnerable customers
- Ensure compliance with all procedures and regulations
The ideal candidate will:
- Have previous call handling, call centre, or customer support experience
- Be able to support customers from start to finish
- Demonstrate excellent communication skills
- Be comfortable multitasking under pressure
- Have strong administration skills
- Be proficient in Microsoft Office
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!