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About the job you’re considering

Our Solution Architects bring a mix of technical skills, industry insight, business acumen and leadership. They shape and define solution architectures for our clients which are used to lead the delivery, define project plans, manage the detailed design, inform technical risk analysis and support estimation. Our Contact Centre architects are specialists in Dynamics 365 Contact Center, with a strong understanding of an AI-first approach and the extensibility of AI agents via Copilot.

They work with a client from the earliest stages of a project (potentially in a presales capacity) through to delivery and ‘go live’. And they ensure solutions are secure, can scale and are fit for purpose, using their knowledge of the wider Microsoft technology stack.

We put a lot of time and effort into the Microsoft community; we invest in doing things right and have plenty to say on the subject. We are active on social media, conferences and at user groups where we are regularly carrying out talks or organising the groups.

You will join a community of over 150 people that deliver some of the biggest and most exciting IT programmes, all built on Microsoft technology across Power Platform and Dynamics 365. Join a team that is delivering projects with a positive social impact at the forefront of technology trends with a comprehensive delivery methodology and technical accelerators. You’ll be working with people ranging in experience, from early and emerging talent to specialists. With training and development support all the way through your career and clients across multiple industries (Retail, Utilities, Manufacturing, Transport and Health) you’ll never have a dull moment or find yourself short of challenges!

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Hybrid working:  The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Oversee and shape user needs gathering to ensure technical fit, helping inform the wider architecture of the solution to meet client objectives and goals as well as user needs.
• Own the high level and low-level solution design of end-to-end Microsoft Dynamics 365 projects.
• Design solutions with focus on security, accessibility and performance to ensure safety and scalability.
• Design the integration architecture and interfaces required using the full capabilities of the Microsoft technology stack.
• Be a key person interacting with client stakeholders, building relationships and customer trust in the capabilities of Dynamics 365 and the Power Platform and demonstrate the art of the possible that inspires clients and colleagues to deliver the best technical solution possible.

Your skills and experience

• Experience delivering Dynamics 365 Contact Center solutions, with a background specialising in Dynamics 365 Customer Service.
• Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform. The out of the box capabilities and limitations. As well as a wider understanding of the Microsoft technology stack, including but not limited to Azure and SharePoint.
• Knowledge of software engineering best practices as well as Microsoft Dynamics CRM SDK, C#, Visual Studio and Team Foundation Server.
• Full implementation lifecycle experience of CRM based programmes within Microsoft Dynamics 365 and the Power Platform.
• Experience with Continuous Integration (CI) and Continuous Delivery (CD), ideally using Azure DevOps.
• A passion for delivering according to an agile methodology, planning projects and releases in sprints and writing Epics, Features and User Stories.
• You enjoy using your consulting skills:
  • You form strong and lasting relationships with clients and colleagues.
  • You have an ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365 and the Power Platform.
  • Flexible attitude, critical thinking and the ability to engage with stakeholders at every level – from c-suite to end user.
  • You can successfully translate business and customer needs into a great digital customer experience.
• A desire to continually develop your knowledge of new functionality in the Microsoft technology stack, knowing what the future holds and how it can benefit our customers.
• Recent Microsoft certifications are advised.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get the Future You Want’ mean for you?

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Capgemini. Get The Future You Want.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. 
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. 
Get The Future You Want | 

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com

Customer Service Representative – salary £25,100 – £ 28,500 depending on hours, skills and experience. 

Start date - Monday 12th January 2026

We have exciting opportunities for Customer Service Representatives to join us in our office based in Perth so why not Kick Start Your Customer Service Career with Aviva!  

We love people who do the right thing for our customers, and our colleagues. 

We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you! 

This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home.

A bit about the job:  

Our Claims Handlers handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily a phone based role , you will manage home claims efficiently and empathetically from start to resolution. You will handle incoming calls, guide customers through the claims process , gather necessarily information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you, then why not apply today ! 

Working Hours:  

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday. 

• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.

• Average of 35 hours p/week over 5 days. 

• You will be required to be flexible with these hours as shifts for this role are on a rota basis.  

• We are also open on Bank Holidays. 

Skills and experience we’re looking for:  

• Positive attitude and strong desire to meet customers’ needs. 

• Excellent communication skills, both written & verbal 

• The ability to listen and reason empathetically. 

• Flexible attitude towards change and ability to work in a fast paced environment. 

• Good level of IT skills to navigate systems. 

What you’ll get for this role:  

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague. 

• Starting salary of £25,100 - £28,500 (This role falls under Aviva’s “Pay progressi scheme”, so the further you develop in this role the higher the salary will be)  

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. 

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days  

• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts  

• Up to £1,200 of free viva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme  

• Brilliantly supportive policies including parental and carer’s leave  

• Flexible benefits to suit you, including sustainability options such as cycle to work  

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  

• We take your wellbeing seriously with lots of support and tools  

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for everyone:  

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. 

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. 

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. 

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to martin.toth@aviva.com