52,605 Support jobs in the United Kingdom

Customer Service Support Administrator

Clwyd, Wales £14 Hourly Randstad Delivery

Posted 5 days ago

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Job Description

contract, temporary

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Shotton? 

We have a Customer Service Representative role available within TATA Steel’s Shotton works. The department specialises in roofing and cladding solutions to a range of customers. This role is ideal for someone with strong IT literacy skills and is proactive, a clear communicator and holds good attention to detail. 

Role: Customer Service Representative 

Location: TATA Steel, Shotton Works, Deeside CH5 2NH

100% office based for training (4 weeks) and hybrid working thereafter. (X2 days office based)

Rate: £14.01ph (£6,601 per annum)

Contract length: 6 months initially 

Shift Patterns: Mon-Thu 08:30-16:45 and Fri 08:30-15:45 (37.5 hours per week)

Start: ASAP (within 1-2 weeks)

Responsibilities:

  • p>Providing a high level of customer service to new and existing customers via telephone and email 

  • Entering numerical and personal data onto the system efficiently and in a timely manner

  • Processing pre calculated orders into the system for distribution 

  • Managing data and coordinating activities to ensure the smooth operation of the department daily 

  • Supporting the Urban Business team with administrative tasks relevant to the department 

  • Signposting customers in the right direction for any invoice queries 

  • Undertaking follow up enquiries

Essential requirements:

  • Good IT literacy especially with MS Office

  • Previous experience within an office environment 

  • Strong verbal and written communication skills

  • Clear and concise telephone manner 

  • Ability to work on own initiative

  • Great eye for detail 

  • Previous data/order entry experience (low and high volume)

Desirable requirements:

  • Driving licence and use of a car 

Benefits:

  • Office environment in a beautiful part of the county with modern amenities

  • Nature reserve area for time away from your desk 

  • Opportunity for progression into permanent roles 

  • Advice and editing on your current CV

  • Dedicated team throughout your journey within the role

  • Paid holiday

  • Exclusive online services including restaurant and retail discounts

  • Chance to receive £300* for re rring a friend

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check. 

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Customer Service Support Coordinator

Bilborough, East Midlands £26000 - £27000 Annually 4M Recruitment

Posted 9 days ago

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Job Description

permanent
We are currently recruiting for a Customer Support Coordinator on a permanent basis for a expanding business based in Nottingham.

The main purpose of your role will be provide exceptional customer service in line with their business-to-business service coordinating internal departments, monitoring and managing orders, logistical coordination, scheduling actions, customer administration, ensuring contractual service level agreements are met and delivering exceptional customer excellence. 

The ideal candidate will have the following skills and experience:
  • Worked in a customer service or customer support based role in a business to business environment
  • Working to service level agreements.
  • Strong IT skills including MS Office (Word and Excel)
  • Attention to detail and highly organised
  • Administrative skills
  • Working to deadlines
  • Positive team player
  • Any awareness of IT related products would be highly desirable but not essential.
Other Details:
  • Hours of work: Monday to Friday on a rolling shift pattern 8am-4:30pm, 9am–5:30pm and 09:30am–6:00pm
  • Once office based training has been completed to a competent standard, this is a hybrid role 3 days office and 2 days home working 
  • Candidates will need to be eligible to obtain SC Security Clearance
  • Salary up to £27,000
  • Permanent role
  • Many benefits and perks
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Customer Support Specialist

Burgess Hill, South East £31000 Annually First Recruitment Services

Posted 9 days ago

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Job Description

contract, temporary

We have a 6 month fixed term contract available to start asap with an international business in Burgess Hill. This office based role mixes customer service, order processing and administration. Working with systems such as SAP, you will work with customers to process orders ensuring they ship on time as well as conduct all related administration and customer service tasks.

Job duties:

  • Provide customer support in a fast paced and demanding role, managing an international customer base, supporting from order through to payment
  • li>Order processing; collecting and processing customer and supplier data while working to agreed service levels
  • Track supply, delivery and returns for customer orders
  • Handle customer complaints
  • Communicate regularly with customers and suppliers on the phone, over email and live chat on the status of orders

Skills & experience required:

  • Experience in an office based customer service role is essential, ideally with experience in a product related sector such as wholesale, parts or manufacturing
  • Strong communication skills verbal and written 
  • li>Experience processing customer orders
  • Experience with ERP systems such as SAP is desirable
  • Good Microsoft Office skills, particularly Excel
  • Due to location, it is recommended you have your own transport if based outside of the local area

Salary, hours and company benefits:

  • £31,000
  • li>37.5 hours a week, flexitime (start between 8am and 9.30am, finishing between 4pm and 5.30pm)
  • 20 days holiday plus bank holidays (rising with service)
  • Simply Health plan
  • Pension scheme
  • Free parking

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

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Customer Support Specialist

Leatherhead, South East Reed Specialist Recruitment Ltd

Posted 13 days ago

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Job Description

permanent

Customer Support Specialist
Location: Leatherhead, UK (Hybrid)
Contract: Permanent | Full-time (37.5 hours/week)
Salary: £26,500 - £32,000 (DOE)
Holiday: 26 days + 8 bank holidays

We're hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands-on systems management, including HubSpot, WooCommerce/WordPr.


WHJS1_UKTJ

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Sales Support Specialist - EML Customer Support

Leeds, Yorkshire and the Humber ABB

Posted today

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Job Description

full time
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Customer Service Team Leader

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

- The work model for the role is: hybrid 2-3 days per week from our Leeds location {#LI-hybrid}

  • Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
  • Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
  • Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
  • Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.


Qualifications for the Role

  • Microsoft & IT competence - essential
  • Demonstrates behaviours aligned to ABB 4C corporate values - essential
  • Ability to be based from ABB Leeds 2-3 times per week - essential
  • CRM experience - desirable
  • Emergency Lighting knowledge - desirable
  • Previous Sales/Customer Service or Admin experience - desirable


Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

  • Competitive salary
  • 25 days annual leave plus bank holidays
  • Competitive contributory pension scheme
  • Life assurance
  • Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
  • Internal mobility opportunities, mentorships & access to projects globally
  • Employee Assistance Programme
  • Generous employee referral scheme


For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division's highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers' carbon reduction strategies.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

EVP Hashtags

#RunwithABB

#ABBCareers

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
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Technical Support Specialist

London, London £35000 - £40000 Annually Platform Recruitment

Posted 5 days ago

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Job Description

permanent

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

  • p>Provide first-line support for customers and installers.

  • Troubleshoot and resolve system issues.

  • Deploy software updates and gather insights for the tech team.

  • Collaborate on improving customer and installer portals.

Key skills:

  • Strong communication and problem-solving skills.
  • Basic knowledge of electrical systems/electronics.

  • Passion for tech, clean energy, and customer service.

  • Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV. 

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Technical Support Specialist

Suffolk, Eastern £24000 - £30000 Annually Time Appointments

Posted 9 days ago

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Job Description

permanent

Time Appointments are working on behalf of a prestigious financial services establishment based in Ipswich, who are recruiting for a professional, customer service driven Technical Support Assistant  to join their team. This is a fantastic opportunity to join one of the employers of choice in the area who truly value their staff, offer exceptional benefits, and continuously invest in both professional and personal development for their employees. 

Skills & Experience Required:

  • Proven customer service or administrative experience gained from a professional regulated environment, or a similar role providing technical or digital support advice
  • li>An understanding of anti-money laundering (AML) issues and ID verification processes (preferred)
  • A strong customer service/customer focussed ethos
  • Ability to work under pressure and in a regulated environment
  • Excellent IT skills including the use of Microsoft software
  • A diligent worker with a high level of attention to detail
  • Strong communication skills, written and verbal

Key Duties & Responsibilities:

  • Delivering outstanding digital support to clients, with a sympathetic view of their needs and reasons for getting in touch
  • Supporting clients on-boarding onto systems, providing timely responses and resolutions of support requests
  • Supporting the Product Team with inviting new users onto the system and replying to queries from wider business
  • Regular client communication via ticketing system
  • Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
  • Replying to user App Store reviews and enquiries on social media
  • Translating technical lingo into more understandable terms
  • Supporting client electronic signatures via Docu Sign when necessary
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Technical Support Specialist

EC1 London, London Platform Recruitment

Posted 5 days ago

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Job Description

full time

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

  • p>Provide first-line support for customers and installers.

  • Troubleshoot and resolve system issues.

  • Deploy software updates and gather insights for the tech team.

  • Collaborate on improving customer and installer portals.

Key skills:

  • Strong communication and problem-solving skills.
  • Basic knowledge of electrical systems/electronics.

  • Passion for tech, clean energy, and customer service.

  • Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV. 

This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

IP1 Ipswich, Eastern Time Appointments

Posted 24 days ago

Job Viewed

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Job Description

full time

Time Appointments are working on behalf of a prestigious financial services establishment based in Ipswich, who are recruiting for a professional, customer service driven Technical Support Assistant  to join their team. This is a fantastic opportunity to join one of the employers of choice in the area who truly value their staff, offer exceptional benefits, and continuously invest in both professional and personal development for their employees. 

Skills & Experience Required:

  • Proven customer service or administrative experience gained from a professional regulated environment, or a similar role providing technical or digital support advice
  • li>An understanding of anti-money laundering (AML) issues and ID verification processes (preferred)
  • A strong customer service/customer focussed ethos
  • Ability to work under pressure and in a regulated environment
  • Excellent IT skills including the use of Microsoft software
  • A diligent worker with a high level of attention to detail
  • Strong communication skills, written and verbal

Key Duties & Responsibilities:

  • Delivering outstanding digital support to clients, with a sympathetic view of their needs and reasons for getting in touch
  • Supporting clients on-boarding onto systems, providing timely responses and resolutions of support requests
  • Supporting the Product Team with inviting new users onto the system and replying to queries from wider business
  • Regular client communication via ticketing system
  • Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
  • Replying to user App Store reviews and enquiries on social media
  • Translating technical lingo into more understandable terms
  • Supporting client electronic signatures via Docu Sign when necessary
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Technical Support Specialist

Birmingham, West Midlands Resideo

Posted 3 days ago

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Job Description

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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