11,747 Support jobs in the United Kingdom
Customer Support Representative
RG1 Reading, South East
Ascendion
Posted 8 days ago
Job Viewed
Job Description
Essential job functions:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
- Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
- Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;
What we’re looking for…
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
Technical professional we are looking for should have well developed skills listed below:
- (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
- Willingness to develop while identifying opportunities over self-reflection.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Representative
RG1 Reading, South East
Ascendion
Posted 8 days ago
Job Viewed
Job Description
- Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA. li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative
Glasgow, Scotland
£24000 - £25000 Annually
Manpower UK Ltd
Posted 4 days ago
Job Viewed
Job Description
Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.
As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests. Your role will be crucial in ensuring the smooth execution of back-office functions and supporting the entire sales cycle process. You'll provide essential assistance to our sales representatives, expertly managing incoming requests and directing them to the right individuals.
Your role:
- Outbound partner engagement to support business needs
- Driving a high level of quality service support across the entire business
- Perform detailed date entry in line with pre-defined processes
- Management of incoming emails and calls from internal and external colleagues and partners
- Manage escalations through customer and partner engagement
- Own opportunities and manage them through the sales cycle
Your profile:
- Strong administration skills
- Excellent organization and interpersonal skills
- Experience working to tight deadlines with attention to detail
- A background in customer services or within a similar role would be advantageous
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI
Why you'll love it here:
- Innovative Environment: Join a team that's all about breaking new ground in tech
- Working hours: Monday to Friday 9am - 5.30pm and so there is no weekend working!
- Competitive Salary: Earn 23,800 - 25,000 depending on experience
- Make An Impact: Work for a company that cares about sustainability and giving back
- Mentorship Isn't Just a Buzzword: You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager
Benefits:
- Career progression
- Fully paid training on the job training
- 25 days annual leave plus 8 bank holidays
- Company pension
- Hybrid working
- Employee discounts
- Free parking
- Sociable working hours
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Representative
Berkshire, South East
Ascendion
Posted 8 days ago
Job Viewed
Job Description
Essential job functions:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; li>Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
- Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis;
- Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;
What we’re looking for…
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
Technical professional we are looking for should have well developed skills listed below:
- (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
- Willingness to develop while identifying opportunities over self-reflection.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative
Berkshire, South East
Ascendion
Posted 8 days ago
Job Viewed
Job Description
- Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA. li>You’ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction. < i>Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Representative
Safran
Posted 7 days ago
Job Viewed
Job Description
Customer Support Representative
Company : Safran Helicopter Engines
Job field : Customer services and support
Location : Segensworth North Fareham Hampshire , England , United Kingdom
Contract type : Permanent
Contract duration : Full-time
Professional status : Employees / Staff
#
Apply with one click Any questions ?
**Job Description**
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.
Main Activities
- Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
- Meet customer satisfaction and internal sales targets.
- Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
- Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
- Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these
**Job Requirements**
Must:
- You must have excellent attention to detail and have good English Language skills, both written and spoken.
- Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
- Being friendly, hardworking with excellent interpersonal skills and customer service skills
- IT literate, proficient in Word, PowerPoint and Outlook
Should:
- Previous CSR experience with complex technical products
- Excel Intermediate
Could:
- Demonstrate a good understanding of technical/engineering/supply chain issues
- Previous experience as a CSR in the aerospace industry
- Experience of SAP
Personal Attributes:
- Self-starter
- Highly self-motivated
- Excellent interpersonal and customer service skills
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.
We will consider all applicants who meet the minimum requirements regardless of their identity or background.
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.
**But what else? (advantages, specific features, etc.)**
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive:
- 25 days holiday a year (plus bank holidays)
- Additional day for every 10 years' service
- Flexitime - where you can accrue up to your contractual hours
- Option to leave from 12:30 on Friday (role dependant)
- Hybrid working - on site 3 days per week from home 2 days (role dependant)
- On site restaurant with daily £1.50 subsidy for lunch
- Costa coffee on site
- Generous pension 7% contributions (after 3 months)
- Health cash back scheme (after probation)
- Purchase of company shares (after 3 months)
- Annual bonus of up to 5%
- Company sick pay
- Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services
- Ample free parking
- Green scheme
- Accrue points for traveling to work by bike, walking, public transport or car share
- Once a quarter receive Amazon vouchers for the points (40 points = £10)
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Locate your future workplace**
Concorde Way,PO15 5RL
Segensworth North Fareham Hampshire
England United Kingdom
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
+ Maps are available under theOpen Database Licence ( .
+ © OpenStreetMap ( contributors.
+ © Safran
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Company : Safran Helicopter Engines
Job field : Customer services and support
Location : Segensworth North Fareham Hampshire , England , United Kingdom
Contract type : Permanent
Contract duration : Full-time
Professional status : Employees / Staff
#
Apply with one click Any questions ?
**Job Description**
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.
Main Activities
- Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
- Meet customer satisfaction and internal sales targets.
- Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
- Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
- Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these
**Job Requirements**
Must:
- You must have excellent attention to detail and have good English Language skills, both written and spoken.
- Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
- Being friendly, hardworking with excellent interpersonal skills and customer service skills
- IT literate, proficient in Word, PowerPoint and Outlook
Should:
- Previous CSR experience with complex technical products
- Excel Intermediate
Could:
- Demonstrate a good understanding of technical/engineering/supply chain issues
- Previous experience as a CSR in the aerospace industry
- Experience of SAP
Personal Attributes:
- Self-starter
- Highly self-motivated
- Excellent interpersonal and customer service skills
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity & Inclusion
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.
We will consider all applicants who meet the minimum requirements regardless of their identity or background.
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible.
**But what else? (advantages, specific features, etc.)**
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive:
- 25 days holiday a year (plus bank holidays)
- Additional day for every 10 years' service
- Flexitime - where you can accrue up to your contractual hours
- Option to leave from 12:30 on Friday (role dependant)
- Hybrid working - on site 3 days per week from home 2 days (role dependant)
- On site restaurant with daily £1.50 subsidy for lunch
- Costa coffee on site
- Generous pension 7% contributions (after 3 months)
- Health cash back scheme (after probation)
- Purchase of company shares (after 3 months)
- Annual bonus of up to 5%
- Company sick pay
- Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services
- Ample free parking
- Green scheme
- Accrue points for traveling to work by bike, walking, public transport or car share
- Once a quarter receive Amazon vouchers for the points (40 points = £10)
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Locate your future workplace**
Concorde Way,PO15 5RL
Segensworth North Fareham Hampshire
England United Kingdom
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
+ Maps are available under theOpen Database Licence ( .
+ © OpenStreetMap ( contributors.
+ © Safran
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative
BT1 5GS Belfast, Northern Ireland
£20000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leader in their industry, is seeking a dedicated and customer-focused Customer Support Representative to join their remote team. This position offers the flexibility of working from home, with your primary base being **Belfast, Northern Ireland, UK**. You will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently and effectively. The ideal candidate will have outstanding communication skills, a patient demeanour, and a strong desire to assist customers with their queries, technical issues, and product information.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues and complaints, escalating when necessary.
- Guide customers through product features and troubleshooting steps.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate opportunities for product or service improvements.
- Meet and exceed individual and team performance targets for customer satisfaction.
- Build and maintain strong customer relationships.
- Stay updated on product knowledge and company offerings.
- Adhere to company policies and procedures for customer service.
Qualifications:
- Previous experience in a customer service or call centre environment is preferred.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
- Proficiency in using customer relationship management (CRM) software.
- Comfortable working with computers and various software applications.
- Ability to work independently and as part of a remote team.
- A positive attitude and a willingness to learn.
- Strong organisational skills.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support Jobs in United Kingdom !
6
Customer Support Representative
Glasgow, Scotland
Manpower
Posted 2 days ago
Job Viewed
Job Description
Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.
As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests. Your role will be .
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative
London, London
Eightcap
Posted 29 days ago
Job Viewed
Job Description
Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insights to enable smarter trading.
We combine the agility of a fintech company with the stability of a trusted financial institution to deliver trading technology and solutions for B2B clients and traders, empowering them to succeed. Our culture is fast-paced, collaborative, and innovative.
The Company is headquartered in Melbourne, Australia with offices in the UK & Cyprus and support offices in The Bahamas and Bulgaria.
The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance, and relevant information.
We are seeking an experienced Customer Support Representative to support Eightcap’s growth by onboarding new accounts, responding to account queries, communication with our new and existing clients, and continuing the maintenance of strong and reputable relationships within the LATAM region. This role will primarily focus on inbound customer support, ensuring an exceptional experience for our clients.
The ideal candidate will be fluent in Spanish and English languages, have a strong background in Support and a proven ability to deliver results in a fast-paced, high-performance environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.
Key Responsibilities
- Respond to incoming enquiries from clients via whatsapp, email, live chat and telephone in a timely and professional manner.
- Provide exceptional client support, including technical, operational and basic trading assistance.
- Respond to client queries relating to account management.
- Process new account applications and onboard new clients from the LATAM region.
- Update and configure existing accounts according to client demand.
- Ensure industry and company standards for compliance, including AML/KYC, are met
- Document customer feedback and promptly escalate unresolved issues as needed
- Maintain good communication with colleagues across the business worldwide to ensure client needs are met in a timely manner.
- Provide assistance in the creation and implementation of new procedures and processes.
- You will be an example of our company's values, showcasing them in every task you undertake.
Requirements
Essential
- Fluent in Spanish & English
- Ability to work hours which reflect the LATAM region
- Proven experience providing customer support or client experience in a professional team environment via telephone and livechat channels
- Strong ability to work as part of a team but also independently as required
- Computer literacy, above average data entry skills and attention to detail.
- Ability to think analytically and troubleshoot day-to-day issues.
- The ability to effectively manage and prioritise multiple responsibilities in a fast-paced and dynamic business environment.
- Ability to work on public holidays if required
Desired
- An understanding or interest in trading, FX or general finance.
- Experience with Salesforce Service Cloud
- Experience with customer service operations and performance metrics.
- Knowledge of UX/UI principles and conversational design.
Benefits
Why Eightcap?
- 26 days’ holiday
- Aviva workplace pension
- Vitality private health insurance
- Ongoing investment in your career development
- Parental leave
- Staff referral bonus program
- Collaborative team culture
- Ongoing investment in your career development, including technical and professional training
- Being part of an exciting new project for the company
- Regular social activities
Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.
We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Representative
London, London
Proofpoint
Posted 9 days ago
Job Viewed
Job Description
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Company overview**
Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats.
**The Role**
We are seeking a **_Technical Customer Support Specialist_** to join our team in a hybrid work environment.
**Do you have a passion for educating customers on technology solutions?**
Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
**Do you have the need for speed?**
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
**Ever spend time learning something new, just because you were curious?**
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
**Have a desire to work independently AND part of a team?**
We also believe it's important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
**Your day to day**
+ Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
+ Proactively research and integrate product changes into daily support process
+ Maintain a consultative approach to customer support and program implementation
+ Act as an intermediary between customers & internal teams to resolve escalated & technical issues
+ Maintain the customer-facing knowledge-base documentation
+ Perform other duties as assigned
**What you bring to the team**
+ Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
+ Experience troubleshooting browsers, networks, and general HTML is an added bonus
+ Must enjoy the rewards and challenges of a large dynamic, collaborative group
+ Adaptive skills, learns quickly, asks questions, and solves and resolves independently
+ High energy, confidence, and enthusiastic attitude for customer support
+ Demonstrate innate customer care with strong verbal and written communication skills
+ Demonstrate smart decision making with attention to detail
+ Ability to identify resources and achieve exceptional customer satisfaction
**Why Proofpoint**
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity - and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Company overview**
Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats.
**The Role**
We are seeking a **_Technical Customer Support Specialist_** to join our team in a hybrid work environment.
**Do you have a passion for educating customers on technology solutions?**
Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
**Do you have the need for speed?**
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
**Ever spend time learning something new, just because you were curious?**
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
**Have a desire to work independently AND part of a team?**
We also believe it's important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
**Your day to day**
+ Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
+ Proactively research and integrate product changes into daily support process
+ Maintain a consultative approach to customer support and program implementation
+ Act as an intermediary between customers & internal teams to resolve escalated & technical issues
+ Maintain the customer-facing knowledge-base documentation
+ Perform other duties as assigned
**What you bring to the team**
+ Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
+ Experience troubleshooting browsers, networks, and general HTML is an added bonus
+ Must enjoy the rewards and challenges of a large dynamic, collaborative group
+ Adaptive skills, learns quickly, asks questions, and solves and resolves independently
+ High energy, confidence, and enthusiastic attitude for customer support
+ Demonstrate innate customer care with strong verbal and written communication skills
+ Demonstrate smart decision making with attention to detail
+ Ability to identify resources and achieve exceptional customer satisfaction
**Why Proofpoint**
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity - and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
This advertiser has chosen not to accept applicants from your region.
9