1819 Patient Experience Manager Birmingham Al jobs in Birmingham
PATIENT EXPERIENCE MANAGER - Birmingham, AL
Posted 11 days ago
Job Viewed
Job Description
Crothall Healthcare
Salary: 48,000.00
Other Forms of Compensation:
Pay Grade: 12
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at
Job Summary
Working as the Patient Experience Manager, you are responsible for coordinating and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores.
Responsibilities:
* Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
* Maintains and supports client satisfaction at a level that ensures account retention
* Administers required client/customer surveys and responds in a timely and effective manner
* Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
* Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
* Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
* Ensures compliance with all regulatory agencies (CMS, JCAHO)
* Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
* Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
* Works closely with on-site management team to reach operational goals
* Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
* Participates in all Patient Experience Department learning sessions including monthly educational webinars
* Provides recognition for employee when programs are implemented with success
* Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
* Compose patient satisfaction reports as needed to management.
* Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
Qualifications:
* HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
* 2-3 years in-servicing experience in customer service training
* Hospitality and healthcare experience preferred
* 3-4 years experience in service-oriented operations
* Good coaching and on the job training skills required
* Excellent organizational skills and ability to multi-task essential
* Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Crothall are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID: 1415625
Crothall Healthcare
CINDY SWIDERSKI
((req_classification
#J-18808-LjbffrCustomer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor
£12.21 per hour plus monthly bonus
35 hours per week
Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)
Based on-site in Bescot, Walsall
We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.
Role
We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.
-Handling inbound calls
-Arranging call outs
-Dealing with distressed or upset customers
Requirements
To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process
-Strong communication skills
-Call centre experience
-Calm under pressure
-Happy working in a fast paced environment
Customer Service Administrator
Posted 3 days ago
Job Viewed
Job Description
SF have partnered with an organisation in CV6 who are looking for a Customer Service Administrator to join the team.
Salary: up to £29,000
Working pattern: full time Monday to Friday on site
Responsibilities will include:
Returns Repatriation
- Manage asset returns from the field to appropriate locations based on client agreements and industry guidelines.
- Track asset movement using asset management systems.
- Investigate discrepancies and reduce asset loss rates.
MAP Relationship Management
- Serve as the operational liaison between the company and various Meter Asset Providers (MAPs).
- Ensure timely updates on asset status and repatriation are communicated to MAPs.
- Maintain compliance with MAP-specific requirements, including SLAs, audit trails, and reporting formats.
- Resolve disputes and discrepancies relating to asset conditions, location, or timeliness.
- Maintain an updated contact matrix for MAPs and ensure smooth information exchange.
Client Relationship Management
- Act as the primary point of contact for our clients.
- Resolve disputes and discrepancies relating to asset condition, location, or timeliness.
- Maintain updated service contracts in line with process and client requirements and ensure smooth information exchange.
- Produce internal and external reports to monitor performance KPI's.
Regulatory Compliance & Reporting Analysis
- Ensure all activities comply with the UK Metering regulations and contractual SLAs.
- Provide accurate, timely reports on asset movements, exceptions, and compliance metrics.
- Collaborate with compliance and regulatory teams to support audits
- Analyse meter return data for trends (e.g. fault patterns, asset losses, SLA breaches).
- Feed insights into process improvement and strategic decision-making.
Scheduling & Logistics Oversight
- Plan and coordinate meter return collection/deliveries and reporting timelines.
- Liaise with clients, partners or logistics providers to ensure timely execution of planned activities.
- Maintain trackers and keep record of shipments, delays or exceptions
Contract Delivery
- Monitor contract-specific KPIs and ensure compliance
- Ensure operational delivery meets MAP and client contractual obligations.
- Prepare and deliver KPI data for monthly customer review
Customer Service Executive
Posted 3 days ago
Job Viewed
Job Description
Overview:
Our Client an Inbound Call Centre based in Wolverhampton are now looking to expand their existing Inbound customer service team due to continued growth and rapid expansion.
Hours : Monday to Friday 8.45am to 5.00pm
Pay Rate: £12.21ph with Weekly Pay
Contract: Temporary with the possibility to go Permanent
Office Based Working within an Inbound Call Centre environment
Proposed Start date: Monday 4th August 2025
Additional: Full Training Given, free onsite secure parking
Key Skills Required:
- Excellent Customer Service
- Strong Oral and Written Skills
- Computer Literate and Proficient with MS Office Programs
- Ability to work Independently as well as part of a team
Responsibilities:
• Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers
• Responsible for accurate and timely update of all Customer data
• Responsible for case managing customer requests and queries in an accurate and timely manner
• Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction
• Responsible for supporting your team and line manager in delivery of business objectives
• Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs
• Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs
• Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice
• Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures
Customer Service Advisor
Posted 4 days ago
Job Viewed
Job Description
Red Recruitment is recruiting a Customer Service Advisor in Pershore to join our client, a market leader providing beautiful glassware and tableware to the retail and hospitality sectors and dedicated to providing excellent customer service.
This is a full-time, permanent position and the salary is 25,000 per annum.
Benefits and Package for a Customer Service Advisor:
- Salary: 25,000 per annum
- Hours: Monday - Thursday 9-5pm, Friday 8-4pm
- Contract Type: Permanent
- Location: Pershore
- Start date: ASAP
- Supportive office
- Career progression opportunities
- Private Medical
Key Responsibilities of a Customer Service Advisor:
- To complete customer orders and other data entry responsibilities
- To deliver a first-class service to our customers
- Liaise with customers on all queries, pricing, deliveries and order tracking
- Work with key account , assisting in administration for customer portfolios. A can do, confident and professional attitude
- Work with other departments across the business to maintain effective communication and support each other
- Pro-active and with training grow product knowledge, to improve the level of customer service delivered
- Maintain an ongoing detailed knowledge of company products, systems and apply it effectively in understanding customer needs, diagnosing requirements and offering solutions
Key Skills and Experience of a Customer Service Advisor:
- A can do, confident and professional attitude
- Must have good computer skills - All Microsoft Office programs, particularly excel
- Experience with Sage200 is desirable but not necessary as training will be given
- Excellent telephone and email communication skills
- Attention to detail especially when processing orders
- Must be able to meet deadlines
- Willing to learn
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment
Customer Service Administrator
Posted 5 days ago
Job Viewed
Job Description
Pay Rate - 13.31 per hour
Shifts: 09:00am to 17:00pm (Mon-Thur) 09:00am to 16:00pm (Fri) - 35.25 hours per week.
Term - Temporary Ongoing
Start Date - ASAP
Experience - Customer Service or Admin experience is essential.
Job Role:
- Registration of products
- Print letters
- Post letters
- Care support registration inbox
- Returned / undelivered letters update on Eagle
- Scanning
- Post sorting and communication
- Reception overload phone calls re-direction
- Visitor welcome, Providing cover for Reception
- Dealing with all incoming letters and e-mails
- Answering all incoming telephone calls
- Providing support within the Administration team
- Data input into company database, ensuring compliance to GDPR regulations
- Processing of all types of payment for extended warranty
- Creating service engineer visits for the Council and Housing association
To apply, please send your CV over to the AMJ Recruitment Team, who will be in touch to discuss next steps.
Customer Service Advisor
Posted 6 days ago
Job Viewed
Job Description
Location: Nuneaton
Salary: £28,043
Hours: Monday to Friday, shift rota between 08:00 – 18:00
Role Overview:We are looking for a highly motivated Customer Service Advisor to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.
Key Responsibilities:- Manage customer relationships and communication for all aspects of service and delivery.
- Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
- Maintain performance metrics and complete daily tasks efficiently.
- Assist with customer campaigns, including order processing and stock data management.
- Support KPI reporting and escalate issues when necessary.
- Identify customer issues and contribute to service improvement initiatives.
- Maintain detailed documentation for customer service processes.
- Participate in ongoing training and professional development.
- Work closely with cross-functional teams to resolve queries and enhance service delivery.
- Adapt to business needs and support a culture of continuous improvement.
- Ensure compliance with health and safety policies.
- Strong customer service background with the ability to manage relationships at all levels.
- Excellent communication and problem-solving skills.
- Ability to adapt to change in a fast-moving environment.
- Process-driven with a focus on service improvement and efficiency.
- Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
- Relevant customer service qualification or equivalent experience.
- Full UK driving license or ability to travel if required.
INDL
Be The First To Know
About the latest Patient experience manager birmingham al Jobs in Birmingham !
Customer Service Advisor
Posted 7 days ago
Job Viewed
Job Description
We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.
As the Customer Service Advisor you will be responsible for :
- Providing support to new and existing customers
- Responding to customer queries via phone/email
- Responding to any issues regarding pricing or orders
- Processing complaints and advising customers
- Processing credits/advising customers
- Admin duties
- Signing customers up to services
Requirements:
- Excellent communication skills
- Experience in a customer support role
- Excellent customer service skills
If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.
Customer Service Advisor
Posted 7 days ago
Job Viewed
Job Description
Customer Service Advisor
£12.21 per hour plus monthly bonus
25 hours per week
Monday to Sunday 6am-1.30am (must be fully flexible to work any shifts between these hours on a rota basis)
Based on-site in Bescot, Walsall
We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.
Role
We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.
-Handling inbound calls
-Arranging call outs
-Dealing with distressed or upset customers
Requirements
To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process
-Strong communication skills
-Call centre experience
-Calm under pressure
-Happy working in a fast paced environment
Customer Service Coordinator
Posted 9 days ago
Job Viewed
Job Description
The Customer Services Coordinator key duties include
Processing new orders as well as reviewing/ amending customer schedules and inputting them onto the MRP system
Raise necessary paperwork
Answering customer enquires by phone and email in a timely and professional manner
Proactive customer account management ensuring a high standard of customer satisfaction encouraging repeat orders
Quoting customer prices and liaising with the sales department
Liaising with production and planning in order to expedite orders on time
Manage any dispatch issues working closely with logistics.
The successful Customer Services Coordinator will have the following skills and experience:-
previous phone based customer service experience or sales administration
strong office experiencedealing with customers and being able to confidently deal with customers enquiries
Good computer skills- Word, Excel and Outlook. SAP would be a distinct advantagebut not essential.
Customer account management experience
Processing orders
Experience being able to understand technical product cataloguesand drawings would certainly put you in a strong position for this role.
In return you can expect to receive a basic salary of between 25,000- 27,000 depending on your previous skills and experience. If you think you have skills and experience that my client is looking for then please click APPLY with your updated CV and I will be in touch soon.