51 Positions In The Hospitality Sector jobs in Enfield Highway

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

• Assist customers with bookings, reservations, inquiries, and complaints
• Maintain accurate and up-to-date records of customer interactions
• Provide clear and friendly communication across multiple channels
• Collaborate with internal departments to meet customer needs
• Handle transactions or payment processing as required
• Promote services, products, and special offers when appropriate
• Maintain a positive and professional image at all times

Requirements:

• No prior experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

Customer Service Advisor

£22,000 – £0,000 | Ruislip | Permanent

A respected and well-established insurance provider is seeking a driven Customer Service Advisor to join their expanding team in Ruislip. This is a fantastic opportunity for someone with customer service or sales experience to build a rewarding career in the insurance sector, with clear progression opportunities and strong earning potential.

What you’ll be doing:

• Engaging with new and existing customers, understanding their needs, and recommending tailored insurance products
• Proactively identifying sales opportunities, upselling and cross-selling to maximise customer value
• Building strong relationships to ensure long-term customer loyalty and retention
• Working towards individual and team sales/KPI targets with a focus on high performance
• Delivering a professional, customer-focused experience that drives both satisfaction and results

Who we’re looking for:

• Previous experience in sales, telesales, or customer service within a target-driven environment
• Confident, enthusiastic, and commercially minded communicator
• Results-oriented with the drive to exceed goals and celebrate success
• Motivated, reliable, and proactive problem solver
• Keen to learn, develop, and progress within a growing insurance business

What’s in it for you?

• Competitive salary of £22,00 – £3 000 (dependent on experience)
• Monday to Friday, 37.5 hours per week
• Full training provided with ongoing career development support
• Clear progression routes within a fast-growing business
• A collaborative and supportive team culture that recognises and rewards achievement

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for helping customers. This role involves interacting with clients to provide information, resolve issues, and enhance their overall experience with our services.

Duties

• Respond to customer inquiries in a timely and professional manner.
• Assist in sales on the campaigns.
• Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
• Maintain accurate records of customer interactions and transactions through data entry.
• Assist in upselling products or services to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures while providing exceptional service.
• Collaborate with team members to improve service delivery and share best practices.

Skills

• Strong verbal and written communication skills in English; multilingual abilities are highly desirable.
• Proficient in ensuring a professional tone during all interactions.
• Excellent analytical skills to assess customer needs effectively.
• Experience with data entry and maintaining accurate records is essential.
• A proactive approach to upselling, with the ability to identify opportunities for additional sales.

If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity

Job Types: Full-time, Permanent, Graduate

Pay: From £24,849.00 per year

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Canary Wharf E14: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person

Expected start date: 15/09/2025

Job description

Job Title: Customer Care Advisor

Location: Warley, Brentwood

Reports To: Team Leader

About us:

We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions – Mechanical, Electrical and Property Services.

Job Summary:

We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.

Key Responsibilities:

• Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
• Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
• Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
• Assess client needs and determine the appropriate appointment type and availability.
• Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
• Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
• Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
• Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
• Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
• Adhere to confidentiality and data protection policies to safeguard client information.
• Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
• Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.

Experience & Skills

• Previous experience in a call centre or customer service role, particularly in handling appointments or bookings.
• Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
• Active listening skills to understand client needs and provide appropriate solutions.
• Excellent organisational skills and attention to detail to accurately record and manage client information.
• Empathy and patience to address client concerns and provide support in a compassionate manner.
• Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages
• Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.
• Problem-solving skills to handle challenging situations and find appropriate resolutions.

Due to our remote location, you must be able to drive as there is not public transport to ouroffices

Job Types: Full-time, Permanent Pay: Benefits:

• Free parking
• On-site gym
• On-site parking
• Salary Sacrifice Pension Scheme – after 3 months of employment
• 23 days annual leave + bank holidays
• Option to buy or sell up to 3 additional days annual leave each calendar year
• Birthday off – after 1 year of service
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Virtual GP appointments & Online Physiotherapy sessions
• Ongoing training and development opportunities

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Private medical insurance

Application question(s):

• Do you consent to the Wiggett Group carrying out a DBS criminal record check upon offer of employment? (mandatory)

Work Location: In person

Technoworld PLC is a well-established IT hardware supplier with an office based in Borehamwood, Hertfordshire. We are looking for enthusiastic Customer Service personnel, with an interest in IT and helping customers on a day-to-day basis. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.

Responsibilities include:

Handling and answering inbound e-mails and calls.

Processing customer orders onto system.

Providing excellent customer service.

Managing customer returns and enquiries

Ensuring enquiries are dealt with in a timely manner.

Prioritising tasks according to importance and urgency

Ensuring returns are handled end to end from customers back to distributors.

Handling customer queries professionally via e-mail and phone.

Managing e-mails through Amazon and eBay platforms within deadlines.

Required Skills:

Great organisational skills

High Attention To Detail

Customer-first attitude

Prioritisation Skills

Able to work effectively individually as well as in a team

Able to listen to and follow guidelines effectively

High level of communication via telephone and e-mail

Other Requirements:

Must live within 30 minutes commute from Borehamwood WD6

Job Type:

Permanent, Full-time

Job Types: Full-time, Part-time, Permanent

Pay: £27,000.00-£35,000.00 per year

Benefits:

• On-site parking

Work Location: In person

Expected start date: 06/10/2025

We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.

The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.

This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.

• Driving customer onboarding.
• Leading implementation and embedment.
• Engaging with customers through weekly service meetings.
• Delivering airline Key Performance Indicators and Service Level Agreements.
• Acting as a link between operations and customer.
• Developing and introducing new business.
• Monitoring and managing customer Key Performance Indicators.
• Producing reports for senior managers.
• Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
• Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
• Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.

• Customer Service Experience within a service delivery environment.
• Confidence to explore and develop new business opportunities.
• Good communication skills with the ability to build strong relationships with key stakeholders.
• Planning and organisational skills including handling multiple tasks and prioritising them.
• Airport experience is desirable.

Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and effective manner, escalating complex cases as needed.
• Process orders, requests, and returns accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and suggest service enhancements.
• Build rapport with customers and foster strong relationships.
• Collaborate with internal departments to ensure customer needs are met.
• Adhere to company service standards and performance metrics.
• Assist with administrative tasks related to customer service operations.
• Handle customer feedback and suggestions constructively.

• Previous experience in a customer service or call center environment is essential.
• Excellent communication and listening skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help customers.
• Good written and verbal English is mandatory.
• Must be able to work full-time from our office located in London, England, UK .