Delivery Service Coordinator HYBRID

Greater London, London £35000 - £40000 Annually A for Appointments

Posted 4 days ago

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Job Description

permanent

Delivery Service Coordinator HYBRID  – 3  days office/Mon & Friday home based
 Office is based in Central London - Full-time | Permanent  -  salary circa £35-40K

FAST PACED GROWING BUSINESS SEEKS TALENTED INDIVIDUAL WHO WANTS TO MAKE A DIFFERENCE – GOOD DEVELOPMENT OPPORTUNITIES FOR AN AMBITIOUS INDIVIDUAL!

Are you an organised, customer-focused professional with a passion for sustainability? This is your chance to play a pivotal role in the fast-growing world of smart energy.

We are looking for a Delivery Coordinator to be the operational heartbeat of the customer journey — from sales handover through to installation and maintenance. You will ensure every project runs smoothly, keeping customers informed and service levels on track.

 The job:

  • Act as the main point of contact for delivery communications
  • li>Schedule surveys, installations, and maintenance visits
  • Work with sales to prepare accurate and competitive quotes
  • Generate POs and maintain internal systems with up-to-date records
  • Collect and log post-delivery documentation
  • Configure delivery workflows (Odoo experience a bonus)
  • Produce weekly reports and action plans to track progress

The ideal candidate:

  • Strong project coordination and organisational skills
  • Scheduling experience would be ideal.
  • Excellent time management and multitasking ability
  • Confident communicator, able to build relationships at all levels
  • Proactive problem-solver with a keen eye for detail
  • Passionate about sustainability, innovation, and great service
  • Experience in EV charger installations is highly desirable

 What’s On Offer

    Salary Competitive – discussed around application < i>Hybrid working: 3 days office (Tues–Thurs) / 2 days home < i>25 days annual holiday
  • 40-hour week (Mon–Fri, 8:30am–5pm)
  • The opportunity to make a real impact on the transition to clean mobility
  • A collaborative and ambitious team environment
  • Location - Right in the heart of London’s City, close to the River Thames.
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Delivery Service Coordinator HYBRID

Greater London, London A for Appointments

Posted 1 day ago

Job Viewed

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Job Description

full time

Delivery Service Coordinator HYBRID  – 3  days office/Mon & Friday home based
 Office is based in Central London - Full-time | Permanent  -  salary circa £35-40K

FAST PACED GROWING BUSINESS SEEKS TALENTED INDIVIDUAL WHO WANTS TO MAKE A DIFFERENCE – GOOD DEVELOPMENT OPPORTUNITIES FOR AN AMBITIOUS INDIVIDUAL!

Are you an organised, customer-focused professional with a passion for sustainability? This is your chance to play a pivotal role in the fast-growing world of smart energy.

We are looking for a Delivery Coordinator to be the operational heartbeat of the customer journey — from sales handover through to installation and maintenance. You will ensure every project runs smoothly, keeping customers informed and service levels on track.

 The job:

  • Act as the main point of contact for delivery communications
  • li>Schedule surveys, installations, and maintenance visits
  • Work with sales to prepare accurate and competitive quotes
  • Generate POs and maintain internal systems with up-to-date records
  • Collect and log post-delivery documentation
  • Configure delivery workflows (Odoo experience a bonus)
  • Produce weekly reports and action plans to track progress

The ideal candidate:

  • Strong project coordination and organisational skills
  • Scheduling experience would be ideal.
  • Excellent time management and multitasking ability
  • Confident communicator, able to build relationships at all levels
  • Proactive problem-solver with a keen eye for detail
  • Passionate about sustainability, innovation, and great service
  • Experience in EV charger installations is highly desirable

 What’s On Offer

    Salary Competitive – discussed around application < i>Hybrid working: 3 days office (Tues–Thurs) / 2 days home < i>25 days annual holiday
  • 40-hour week (Mon–Fri, 8:30am–5pm)
  • The opportunity to make a real impact on the transition to clean mobility
  • A collaborative and ambitious team environment
  • Location - Right in the heart of London’s City, close to the River Thames.
This advertiser has chosen not to accept applicants from your region.

Remote Head Chef - Gourmet Meal Delivery Service

SW1A 0AA London, London £75000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is revolutionizing the culinary landscape with their premium, health-conscious meal delivery service and seeks a talented and innovative Head Chef to lead their culinary operations entirely remotely. Based initially in London, England, UK , this role requires a dynamic leader with a passion for creating exceptional, high-quality dishes that can be expertly prepared, packaged, and delivered to customers. You will be responsible for developing creative menus, ensuring consistent food quality, managing ingredient sourcing and inventory, and maintaining the highest standards of food safety and hygiene. The ideal candidate will have a proven track record in professional kitchens, with experience in menu engineering, cost control, and team leadership. You will work closely with the operations and marketing teams to ensure a seamless customer experience and to drive culinary innovation. This is a unique opportunity to shape the culinary direction of a rapidly growing business from a remote capacity.

Key Responsibilities:
  • Develop and execute innovative, seasonal menus for a gourmet meal delivery service.
  • Oversee all aspects of food preparation, cooking, and presentation.
  • Ensure adherence to strict food safety, sanitation, and hygiene standards (HACCP).
  • Manage ingredient sourcing, procurement, and inventory control to optimize quality and cost-effectiveness.
  • Lead, train, and motivate the kitchen team (even if remotely managed through clear processes).
  • Implement and monitor quality control measures to ensure consistent excellence.
  • Collaborate with the wider team on menu planning, costing, and new product development.
  • Maintain detailed records of production, inventory, and expenses.
  • Continuously research food trends and culinary techniques to enhance offerings.

Qualifications:
  • Professional culinary qualification (e.g., NVQ, City & Guilds) or equivalent extensive experience.
  • Minimum of 7 years of progressive experience in professional kitchens, with at least 3 years in a Head Chef or Senior Sous Chef role.
  • Demonstrated expertise in menu development, recipe costing, and portion control.
  • In-depth knowledge of food safety regulations and HACCP principles.
  • Strong leadership, communication, and organizational skills.
  • Experience with batch cooking and scaling recipes for production is essential.
  • Ability to manage remotely, establishing clear protocols and communication channels.
  • A passion for high-quality ingredients and innovative cuisine.
  • Proficiency in using inventory management software is a plus.

This fully remote position offers the chance to exert significant culinary influence and drive the success of a cutting-edge food business, impacting customers nationwide.
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Service Delivery Manager

London, London £38241 Annually Veolia

Posted 5 days ago

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Job Description

permanent

Service Delivery Manager - Waste Collections

Salary: 38,241.84 per annum, plus Veolia benefits and pension

Hours: 40hrs per week. Monday - Friday, Flexibility on occasions required for working hours

Start Time: between 4:30am - 8:00am

End Time: between 1:00pm - 5:00pm

Location: Stubbs Mead Depot, Factory Lane, Croydon, London, CR0 3RL

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

  • 25 days of annual leave
  • Bonus scheme - dependent on performance
  • Access to our company pension scheme
  • Discounts on everything from groceries to well-known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential
  • Company Vehicle

What you'll be doing;

  • Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
  • Ensuring training and competency checks are in place for all roles.
  • Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
  • Delivery of a first-time collection culture and all contractual performance KPI's.
  • Lead our people & assets to deliver/exceed service expectations.
  • Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
  • Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
  • Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

  • Experience in developing/mentoring people.
  • Prior experience in a leadership/management role.
  • Good knowledge of basic health and safety regulations.

Desirable :

  • Waste management experience
  • IOSH managing safely Certification(s)

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

This advertiser has chosen not to accept applicants from your region.

Service Delivery Manager

Croydon, London Veolia

Posted 1 day ago

Job Viewed

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Job Description

full time

Service Delivery Manager - Waste Collections

Salary: 38,241.84 per annum, plus Veolia benefits and pension

Hours: 40hrs per week. Monday - Friday, Flexibility on occasions required for working hours

Start Time: between 4:30am - 8:00am

End Time: between 1:00pm - 5:00pm

Location: Stubbs Mead Depot, Factory Lane, Croydon, London, CR0 3RL

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

  • 25 days of annual leave
  • Bonus scheme - dependent on performance
  • Access to our company pension scheme
  • Discounts on everything from groceries to well-known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential
  • Company Vehicle

What you'll be doing;

  • Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
  • Ensuring training and competency checks are in place for all roles.
  • Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
  • Delivery of a first-time collection culture and all contractual performance KPI's.
  • Lead our people & assets to deliver/exceed service expectations.
  • Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
  • Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
  • Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for;

Essential:

  • Experience in developing/mentoring people.
  • Prior experience in a leadership/management role.
  • Good knowledge of basic health and safety regulations.

Desirable :

  • Waste management experience
  • IOSH managing safely Certification(s)

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

This advertiser has chosen not to accept applicants from your region.

Service Delivery Manager

London, London Cosmic

Posted today

Job Viewed

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Job Description

Looking to lead impactful work with a passionate, high-performing charity team? Join Cosmic to shape and deliver life-changing family support.


Based across two world-renowned London hospitals, this role puts you at the heart of vital projects supporting NHS staff, families, children and babies in intensive care. You’ll lead our pioneering post-discharge service, work closely with clinical teams, and ensure Cosmic’s work continues to deliver measurable and meaningful impact. If you're a confident project manager with a head for data, a heart for people, and a drive to improve services where it matters most - we’d love to hear from you.


About Cosmic

Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.


The Role

This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by managing service delivery and fostering continuous engagement. The postholder will lead and coordinate our new Post-Discharge Support service, working closely with families, the NHS Family Liaison Team, and counsellors. They will also be responsible for monitoring and evaluating the outcomes of service delivery projects - focusing on the experiences and impact on both NHS staff and families - while ensuring efficiency and value for money through careful cost assessment.


NHS Engagement & Relationship Management

  • Build strong partnerships with PICU and NICU teams to embed Cosmic’s presence, raise awareness, and identify areas for support.
  • Collaborate with clinical teams to develop and deliver projects that improve patient, family and staff experiences - maintaining an up-to-date pipeline of funding needs.
  • Liaise directly with families on the units to understand their needs and explore how Cosmic can offer practical and emotional support, helping to build trusted relationships and inform future service development.
  • Organise engagement activities and events to promote Cosmic across the units, ensuring consistent branding and visibility.
  • Represent Cosmic at senior staff hospital meetings, forums and working groups, sharing feedback and opportunities with the wider team.
  • Manage project timelines, budgets, KPIs and reporting to senior management and funders.


Engagement Campaigns

  • Create, promote and mobilise staff on our units to deliver a yearly schedule of engagement campaigns. Work with staff to develop new and existing campaigns; creating and implementing the plans as appropriate.
  • To keep abreast of any key or newsworthy/trending national developments and topics relating to PICU & NICU care and the NHS and develop campaigns as appropriate.


Management of Service Delivery Programmes

  • Identify and implement a plan to secure the necessary resources to deliver services, such as recruiting new counsellors for post-PICU support programme.
  • Develop, in partnership with the units, service delivery models that include services provided, and their impact.
  • Develop project budgets with the COO, monitoring and evaluating them to ensure projects are delivered on budget.
  • Oversee ongoing evaluation and development of the service to ensure it meets targets and desired outcomes.
  • Work with our supporters and past patients and families in the development of projects and services.
  • Work closely with the Family Liaison Team, who will interact directly with families benefiting from the service, to ensure their needs and experiences inform the ongoing development of the project.


Monitoring, Evaluation & Reporting

  • Develop and implement data metrics and gathering points to measure and analyse the impact of Cosmic’s services, supporting outcomes reporting and strategic decision-making.
  • Utilise strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness.
  • Monitor and report on the impact of Cosmic’s work to support funding efforts and improve overall effectiveness.


Who We’re Looking For

We’re looking for a confident and organised professional who can manage high-impact projects, work effectively with NHS colleagues, and deliver meaningful services for families and staff. You’ll need to be comfortable juggling multiple priorities while keeping a clear focus on outcomes and relationships.


You’ll bring:

  • Strong project management skills, with experience of engaging with stakeholders and reporting on services.
  • Proven ability to develop and use data metrics to measure programme impact, support service improvement, and meet external reporting needs.
  • Confidence in working with clinical teams to gather data, track progress, and interpret complex information for strategic use.
  • Experience developing end-to-end processes - from identifying needs and prioritising projects to delivery and evaluation.
  • Excellent communication skills and an authoritative, professional manner when representing the charity.
  • A collaborative approach to teamwork, including chairing meetings and motivating others.
  • The ability to make sound decisions under pressure and communicate them clearly and constructively.
  • An understanding of paediatric or neonatal care environments is desirable but not essential.


Why You’ll Love Working with Us

At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.


  • 27 days holiday plus Bank Holidays
  • £200 professional development budget annually
  • Hybrid working opportunities
  • Employee Assistance Programme
  • Flexible hours. Core office hours 10am – 4pm


Applications Close Friday 26th September 5pm 2025.

This advertiser has chosen not to accept applicants from your region.

Service Delivery Manager

London, London c2c Railway Limited

Posted today

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About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as a Service Delivery Manager. Purpose of the Role: The principal role of this post is to ensure that c2c rail is adequately resourced to provide the service which is advertised and any additional requirements that arise at short notice. Additionally, to ensure that all Train Crew are issued with relevant information and publications. The role has overall responsibility for the authorisation and control of all movements on Shoeburyness Depot through effective utilisation of Depot Supervisors and Depot Drivers. The post holder will hold overall safety responsibility for Shoeburyness Yard. Responsible for the supervision of Drivers, Depot Drivers, Depot Supervisors, Depot Managers, rosters and other staff under your control at c2c Depots. To efficiently respond to service problems and company incidents to ensure a high standard of company service. Responsible for the working arrangements of the Depot, in particular the implementation of statutory and mandatory schedules, instructions and standards which govern the safety of staff, contractors, and product. Responsibility for all aspects of remote signing on points. The demands of the post will be to communicate with both internal and external bodies. Able to keep accurate records and work systematically and under pressure. You must at all times adhere to the relevant sections of Personalised Rule Books, Sectional Appendix the c2c Safety Manual and other relevant publications. You will ensure all activities and opportunities are delivered in a compliant and safe manner and reflect accurately the c2c Rail Codes of Conduct. Manage and resource all services running throughout the c2c route. Manage a team within the c2c Service Delivery Centre and Shoeburyness depot whilst ensuring there is a Senior presence in the SDC during peak hours. Improve the performance and quality of service to Customers on all routes through the timely introduction of remedial actions whenever required Generate a record of all events which affect the c2c route and ensure that the team, correctly record all incidents on each shift. Carefully manage the train service to protect schedule 7.1 targets Ensure all competencies within the SDC and Service & Resourcing department are maintained Experience and Qualifications Required: Previous experience of liaising with Local Union Representatives Traincrew & frontline terms & conditions of service. Traincrew Group Standards. Full knowledge and understanding of relevant Rules, Regulations and Appendix Instructions. Awareness of Customer Service and its key importance to business success. Positive forward-thinking individual with team building, leadership, and development qualities to include strong interpersonal skills. Able to work as a Team member and to know abilities, personalities of direct report staff to achieve maximum achievement from them. Capable of retaining aptitude, skills, and knowledge to participate in the programme of continuous assessment in line with the relevant section of the c2c Safety Manual. General education to GCSE, or O level standards, including English and Mathematics In depth knowledge of all procedures relating to the use and rostering of train crews, frontline staff and rolling stock Thorough knowledge of c2c and Network Rail operations, geography, and train plans Ability to investigate and interpret data thoroughly and accurately, including detailed knowledge and experience with TRUST, Shelia, P2, CCF, Tyrell, Gemini and Tracs Enterprise Sound practical experience in Health and Safety, welfare, and other related matters, including c2c alcohol and drugs policy and HR procedures Knowledge of rules within the competency framework for c2c operations, particularly those appertaining to train crew and AC EMU Rolling Stock Experience in managing a small to medium sized team
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Service Delivery Manager

London, London Bedford Consulting

Posted today

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Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their businesses. This is a fantastic opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value of their investment in Anaplan and our managed services. Acting as the primary advocate for our customers, you will ensure they achieve the best possible return on their investment. Working closely with our Managed Services Consultants, you will proactively seek to understand each customer’s unique needs, driving better adoption of the Anaplan platform while ensuring Bedford’s services remain integral to their success and well-positioned for renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs into actionable enhancements or new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the client informed of resolutions. Collaboration & Coordination Coordinate with the Care support team , ensuring workloads are balanced and high-priority issues are addressed promptly. Collaborate with our technical consultants to implement system improvements and new features. Governance & Reporting Maintain service performance reports , highlighting trends, SLAs, and areas for improvement. Provide quarterly or monthly service reviews , presenting insights on ticket volumes, response times, and system enhancements. Understand and apply the processes and structures that ensure the smooth running of the Care customer support experience. Financial & Commercial Management Track service consumption against contracts and ensure service delivery remains within agreed budgets. Identify and propose upsell or additional service opportunities . Assist in contract renewals and service scope discussions with clients. Key Pre-requisites Essential: Minimum 3 Years experience in Service Delivery Management within a Managed Services or SaaS environment . Proven ability to manage client relationships , ensuring high levels of satisfaction and engagement. Knowledge of ITIL processes within the service operation and transition layers. Ability to analyse service performance metrics and drive continuous improvements. Excellent communication and stakeholder management skills . Desirable: Conversational knowledge of Anaplan , including model maintenance and best practices Anaplan certification (Model Builder) is a plus. Strong leadership skills, with the ability to manage and mentor technical teams. Experience with automation tools and process optimisation in a cloud-based environment. Company policy statement Please note the company’s preferred selection method is to use a combination of interviews and by inviting potential candidates to one of our assessment centres. Please further note that to protect the company’s legitimate business interests, and the interests and wellbeing of current staff, the company reserves the right to lawfully undertake proportionate pre-employment checks and ongoing diligence both before the commencement of your employment and periodically during your employment.
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Service Delivery Executive

London, London Millstream Underwriting Limited

Posted today

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At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of licence and funeral insurance products. Experience working within a regulated environment, with a clear understanding of first line compliance responsibilities. Familiarity with FCA Consumer Duty principles and their practical application in service delivery. Highly articulate and confident when dealing with people at all levels – clients, brokers, customers, and regulators. Empathetic, flexible, and assertive customer management skills, especially in sensitive areas such as funeral services. Strong organisational skills with the ability to prioritise workload to tight deadlines while maintaining attention to detail. Strong numeric, IT, and analytical skills. Self-motivated and able to work effectively both independently and as part of a team. Proficient in Microsoft Office applications and comfortable with web-based technologies. By submitting your CV you confirm that you are agreeing to the Privacy Policy of Nexus Underwriting and consenting to Nexus Underwriting processing and holding your personal details.
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Service Delivery Manager

London, London Cosmic

Posted today

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Job Description

Looking to lead impactful work with a passionate, high-performing charity team? Join Cosmic to shape and deliver life-changing family support. Based across two world-renowned London hospitals, this role puts you at the heart of vital projects supporting NHS staff, families, children and babies in intensive care. You’ll lead our pioneering post-discharge service, work closely with clinical teams, and ensure Cosmic’s work continues to deliver measurable and meaningful impact. If you're a confident project manager with a head for data, a heart for people, and a drive to improve services where it matters most - we’d love to hear from you. About Cosmic Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most. The Role This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by managing service delivery and fostering continuous engagement. The postholder will lead and coordinate our new Post-Discharge Support service, working closely with families, the NHS Family Liaison Team, and counsellors. They will also be responsible for monitoring and evaluating the outcomes of service delivery projects - focusing on the experiences and impact on both NHS staff and families - while ensuring efficiency and value for money through careful cost assessment. NHS Engagement & Relationship Management Build strong partnerships with PICU and NICU teams to embed Cosmic’s presence, raise awareness, and identify areas for support. Collaborate with clinical teams to develop and deliver projects that improve patient, family and staff experiences - maintaining an up-to-date pipeline of funding needs. Liaise directly with families on the units to understand their needs and explore how Cosmic can offer practical and emotional support, helping to build trusted relationships and inform future service development. Organise engagement activities and events to promote Cosmic across the units, ensuring consistent branding and visibility. Represent Cosmic at senior staff hospital meetings, forums and working groups, sharing feedback and opportunities with the wider team. Manage project timelines, budgets, KPIs and reporting to senior management and funders. Engagement Campaigns Create, promote and mobilise staff on our units to deliver a yearly schedule of engagement campaigns. Work with staff to develop new and existing campaigns; creating and implementing the plans as appropriate. To keep abreast of any key or newsworthy/trending national developments and topics relating to PICU & NICU care and the NHS and develop campaigns as appropriate. Management of Service Delivery Programmes Identify and implement a plan to secure the necessary resources to deliver services, such as recruiting new counsellors for post-PICU support programme. Develop, in partnership with the units, service delivery models that include services provided, and their impact. Develop project budgets with the COO, monitoring and evaluating them to ensure projects are delivered on budget. Oversee ongoing evaluation and development of the service to ensure it meets targets and desired outcomes. Work with our supporters and past patients and families in the development of projects and services. Work closely with the Family Liaison Team, who will interact directly with families benefiting from the service, to ensure their needs and experiences inform the ongoing development of the project. Monitoring, Evaluation & Reporting Develop and implement data metrics and gathering points to measure and analyse the impact of Cosmic’s services, supporting outcomes reporting and strategic decision-making. Utilise strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness. Monitor and report on the impact of Cosmic’s work to support funding efforts and improve overall effectiveness. Who We’re Looking For We’re looking for a confident and organised professional who can manage high-impact projects, work effectively with NHS colleagues, and deliver meaningful services for families and staff. You’ll need to be comfortable juggling multiple priorities while keeping a clear focus on outcomes and relationships. You’ll bring: Strong project management skills, with experience of engaging with stakeholders and reporting on services. Proven ability to develop and use data metrics to measure programme impact, support service improvement, and meet external reporting needs. Confidence in working with clinical teams to gather data, track progress, and interpret complex information for strategic use. Experience developing end-to-end processes - from identifying needs and prioritising projects to delivery and evaluation. Excellent communication skills and an authoritative, professional manner when representing the charity. A collaborative approach to teamwork, including chairing meetings and motivating others. The ability to make sound decisions under pressure and communicate them clearly and constructively. An understanding of paediatric or neonatal care environments is desirable but not essential. Why You’ll Love Working with Us At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters. 27 days holiday plus Bank Holidays £200 professional development budget annually Hybrid working opportunities Employee Assistance Programme Flexible hours. Core office hours 10am – 4pm Applications Close Friday 26th September 5pm 2025.
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