What Jobs are available for Problem Solving in Halifax?
Showing 132 Problem Solving jobs in Halifax
Technical Support Specialist
Posted today
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Job Description
Key Responsibilities:
- Respond to and resolve technical support requests from customers via phone, email, and chat in a timely and efficient manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear and comprehensive instructions to users on how to resolve technical problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all support activities, including troubleshooting steps, resolutions, and customer interactions.
- Maintain and update knowledge base articles and support documentation.
- Identify recurring technical issues and provide feedback to product development and engineering teams for improvements.
- Assist with the installation, configuration, and maintenance of software and hardware.
- Proactively monitor system performance and identify potential issues before they impact users.
- Provide training and support to junior members of the technical support team.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and networking concepts.
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with ticketing systems and remote support tools.
- A relevant IT qualification or certification is a strong advantage.
- Familiarity with cloud-based services and mobile device support is a plus.
- Patience and a calm demeanor when dealing with frustrated users.
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Technical Support Lead
Posted today
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Job Description
Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Manage and resolve escalated technical support issues.
- Ensure timely and effective resolution of customer inquiries.
- Monitor support queue performance and key metrics.
- Develop and maintain comprehensive support documentation and knowledge bases.
- Identify trends in support issues and recommend proactive solutions.
- Contribute to the improvement of support processes and tools.
- Train and onboard new support team members.
- Act as a primary point of contact for critical customer issues.
- Champion customer satisfaction and service excellence.
- Proven experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong technical knowledge of (relevant technologies - e.g., operating systems, software applications, hardware).
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills.
- Proficiency in using helpdesk and ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to manage and motivate a remote team.
- Strong organisational and time-management skills.
- Ability to work independently and prioritise tasks effectively.
- Experience in the (relevant industry) is a plus.
- Relevant IT certifications are desirable.
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Technical Support Lead
Posted today
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Job Description
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, overseeing daily operations and performance.
- Provide high-level technical support and troubleshooting for the company's software products and services.
- Handle escalated customer issues, ensuring swift and satisfactory resolution.
- Develop and maintain the knowledge base, creating technical documentation, guides, and FAQs for both internal teams and customers.
- Monitor support ticket queues and allocate resources effectively to meet service level agreements (SLAs).
- Identify trends in customer support issues and collaborate with product development and engineering teams to implement permanent solutions.
- Assist in the recruitment, training, and onboarding of new technical support staff.
- Implement and refine support processes and best practices to enhance efficiency and customer experience.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Stay up-to-date with product updates, new features, and industry best practices in technical support.
- Report on key support metrics, such as response times, resolution rates, and customer satisfaction scores.
- Act as a point of contact for major technical escalations and customer issues.
- Minimum of 4 years of experience in technical support or a related IT role, with at least 2 years in a leadership or supervisory capacity.
- Proven ability to lead and motivate a team.
- Strong technical aptitude with a deep understanding of software, hardware, and networking concepts.
- Experience with CRM systems and helpdesk ticketing software (e.g., Zendesk, ServiceNow).
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical issues clearly to both technical and non-technical users.
- Familiarity with (mention a relevant technology, e.g., SaaS platforms, cloud computing, specific operating systems) is highly desirable.
- Ability to manage multiple priorities and work effectively under pressure.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- A customer-centric mindset with a passion for delivering exceptional service.
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Technical Support Specialist
Posted today
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Job Description
As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our products and services. You will diagnose problems, provide effective solutions, and ensure a high level of customer satisfaction. This role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of technical systems.
Key Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions to resolve their technical problems.
- Escalate complex issues to the appropriate internal teams when necessary.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain knowledge base articles and user guides.
- Identify recurring issues and provide feedback to product development teams for improvement.
- Provide proactive support and guidance to customers to prevent future issues.
- Stay current with product updates and new technologies.
- Contribute to a positive and collaborative team environment.
Qualifications and Experience:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and diagnostic skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work effectively both independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are an advantage.
- A proactive approach to problem-solving and a commitment to customer satisfaction.
- Must be eligible to work in the UK.
This is a fantastic opportunity for an IT professional looking to advance their career in a supportive and growing company. If you are passionate about technology and helping people, we encourage you to apply.
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Technical Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Provide first-line and second-line technical support to users via phone, email, and chat, addressing software-related issues.
- Diagnose and troubleshoot a wide range of technical problems, including software installation, configuration, and functionality.
- Guide users through step-by-step solutions to resolve technical issues effectively and efficiently.
- Escalate complex or unresolved issues to higher-level support teams or development as per established procedures.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Create and maintain knowledge base articles and FAQs to assist users and support colleagues.
- Identify recurring technical issues and provide feedback to product development teams for system improvements.
- Ensure a high level of customer satisfaction by providing timely, professional, and courteous support.
- Stay up-to-date with product updates, new features, and common technical challenges.
- Contribute to the continuous improvement of support processes and customer service standards.
Qualifications:
- Proven experience (minimum 3 years) in a technical support role, preferably with software products.
- Strong understanding of Windows and macOS operating systems, and common office productivity software.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-centric approach with a dedication to providing outstanding service.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is essential.
- Certifications such as CompTIA A+ or similar are advantageous.
- Adaptability to learn new technologies quickly.
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Technical Support Specialist
Posted today
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Technical Support Lead
Posted today
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Technical Support Lead
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Provide advanced technical troubleshooting and problem-solving for complex issues.
- Manage and prioritise incoming support requests and tickets.
- Ensure timely and effective resolution of customer technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Monitor support performance metrics and identify areas for improvement.
- Collaborate with IT and development teams to resolve bugs and enhance products.
- Train support staff on new products, procedures, and troubleshooting techniques.
- Contribute to the development and implementation of support best practices.
- Ensure a high level of customer satisfaction through effective support delivery.
- Proven experience in a technical support or helpdesk role, with at least 2 years in a lead or supervisory capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent analytical and troubleshooting skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience in team leadership, coaching, and performance management.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Relevant technical certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.
- A customer-centric approach with a passion for service excellence.
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Technical Support Engineer - IT
Posted 3 days ago
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Job Description
The COMPANY
With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images.
The ROLE
Due to an internal promotion they now require a Technical Solutions Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers.
Working from home the Technical Solutions Engineer will;
* Handle software-related requests
* Analyse software related issues and propose solutions
* Troubleshoot software
* Identify root causes of software problems
* Conduct software testing and installation
* Troubleshoots IT related issues
* Manage software and database migrations
* Advise customers on hardware and software configurations and implementation
* Develop customer relationships through professional and dependable interactions
The PERSON
The right Technical Solutions Engineer candidate will be an intelligent and dynamic individual who wants to develop their career further within this progressive organisation;
* Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
* Scripting knowledge
* Comprehensive understanding of Microsoft tools and application environments
* Networking knowledge
* Strong communication, organization, problem-solving, and diagnostic skills
* At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives
* Ability to work independently and take ownership of projects
Salary: 42,000 Starting salary
PACKAGE includes;
Bonus
Pension
Income protection
Etc.
Location: Working from home, living anywhere in the UK.
Suitable living locations include:
Cambridge
Peterborough
Nottingham
Northampton
Leicester
Birmingham
Leeds
Sheffield
Manchester
Liverpool
Bristol
Ipswich
Coventry
Wolverhampton
Edinburgh
Glasgow
London
Alternative Titles: Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer
Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
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Technical Support Advisor - Hybrid
Posted today
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Job Description
Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.
We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.
We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.
If you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling or if you prefer to send an email, you can to and we will get back to you as soon as possible.
FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
This role covers several shifts over 7 days a week between Mon - Fri 8am to 8:30pm & Sat - Sun 9am to 5pm, please note the salary for this role £24,570 to £28,000.
About the Role:
We're looking for a thoughtful and resourceful Technical Support Advisor to join our Consumer Support team. This isn't a scripted call centre role, it's a hands-on, problem-solving position where your curiosity and technical insight will make a real impact.
You'll be the first point of contact for our customers, supporting a range of home connectivity and communication products including FTTP, FTTC, SoGEA, ADSL, PSTN, VoIP, and email. Your goal? Resolve issues efficiently, educate customers on self-service tools, and ensure every interaction leaves them feeling confident in both the service and the support behind it.
As a B Corp certified company, we're committed to doing business responsibly by investing in our people, our community, and the planet. That means we're looking for someone who's not just technically capable, but eager to grow, learn, and contribute to a team that values integrity, empathy, and continuous development.
What You'll Be Doing:
- Providing expert support via phone and email
- Diagnosing and resolving technical issues without relying on scripts
- Handling both 1st and 2nd line support queries from start to resolution
- Guiding customers through self-service tools and promoting their benefits
- Prioritising and managing queries with attention, care and urgency
- Contributing ideas for service improvements and team development
- Participating in team meetings and department meetings
What You'll Bring:
Technical Skills:
- A solid understanding of ADSL, FTTC, FTTP(H), PSTN & VoIP products
- Previous work experience within the ISP Industry, IT Helpdesk, or a comparable Technical Support environment
- Familiarity with internet technologies such as Email, HTTP, DNS, IPv4/IPv6, IPVPN
- Experience with fault management or ticket handling (desirable)
Personal Qualities:
- Highly customer-focused with a passion for delivering outstanding service
- Excellent communication skills; able to explain technical concepts clearly to all levels of users
- Strong questioning and diagnostic skills to uncover root causes
- Self-motivated and able to manage multiple tasks under pressure
- Enthusiastic adopter of new technologies, systems, and processes
- Empathetic and mindful of the customer impact behind every decision
- Calm, focused, and adaptable in a fast-changing environment
- Always eager to "do the right thing" for the customer
Benefits
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Retail discounts
- Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days' paid leave per year for voluntary work
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