1215 Product Support jobs in Earl Shilton

Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.

This is a National role, working remotely, with travel required.

As a key member of their talented and successful products team this is an interesting, varied, and

challenging customer-facing role that is designed to support increase their market share. Working

closely with the field sales team you will provide application, product knowledge and sale support

during customer visits. The range of product focus include chillers, heat exchangers, sensors, media

separated valves, clean wet pumps, and process gas controls.

To be considered you will need to demonstrate customer facing technical and sales experience.

Key Responsibilities:

Maintain accurate records of activities using our CRM system

Grow sales of the product range through supporting the salesforce and their customers

Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.

Identifying, researching, and gaining application knowledge for new opportunities for the product

Promote the product range responsible for by creating marketing material, training material, and

identifying trade shows where the range will achieve exposure.

Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.

Meet and exceed targets.

Skills and Experience:

Desirable : A degree within a Science or Engineering discipline

Required: HND or equivalent or relevant experience

Proven track record of selling, specifying, or developing the product range of chillers, heat

exchangers, sensors, media separated valves, clean wet pumps and process gas controls.

Experience, skills and knowledge of the types of applications found in the non-invasive life science /

medical / electronics industry, as these are the types of market areas, you will be working in.

Demonstrate an ability to communicate and influence effectively at all levels of the business.

Highly driven and passionate about making a difference within the industry.

Proven track record of using value propositions to ensure customer satisfaction, increasing retention

and customer loyalty to a brand.

Full UK Driving Licence

Current passport as European travel may be required.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

We are seeking a dedicated and customer-focused individual to join our Customer Support team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

• Respond to customer inquiries via phone, email, and live chat
• Assist customers with product information, order status, and account management
• Resolve customer complaints and issues with empathy and efficiency
• Process returns, exchanges, and refunds according to company policies
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

Join Our Team as a Customer Sales Advisor!
Location: Stratford-upon-Avon
Contract Type: Permanent

Do you have a passion for delivering outstanding customer service? If so, we invite you to join our vibrant team in Stratford-upon-Avon as a Customer Sales Advisor! Your role will be pivotal in ensuring our customers receive exceptional support, all while helping us move towards a more sustainable future.

What You'll Do:
As a Customer Sales Advisor, you will be at the forefront of our customer experience. Your key responsibilities will include:

• Efficiently Manage Service Issues: Tackle incoming service challenges head-on to uphold our high standards of service delivery.
• Effective Communication: Address customer inquiries, complaints, and feedback with a positive and engaging approach.
• analyse Customer Data: Review trends and data to pinpoint areas for improvement and enhance our service offerings.
• Team Collaboration: Foster a supportive environment by guiding and assisting fellow team members.

Who You Are:
We're looking for enthusiastic individuals who are committed to providing exceptional customer support. The ideal candidate will possess:

• Proven Experience: A background in customer service that showcases your ability to connect with customers.
• Strong Leadership Skills: The capability to motivate and manage diverse teams, both internal and external.
• Technical Proficiency: Comfort with customer service software and tools, including Excel, to streamline processes.

Why Join Us?

• Convenient Location: Our office is just a 14-minute walk from Stratford-upon-Avon Parkway train station, making your daily commute a breeze!
• Dynamic Work Environment: Be part of a lively team that values collaboration and innovation.
• Career Growth Opportunities: We believe in investing in our employees. You'll have access to training and development programmes to help you advance your career.

If you're excited about the prospect of providing top-tier customer support and are ready to make a significant impact, we want to hear from you!

How to Apply:

Don't miss out on this fantastic opportunity! Click the apply button and submit your application today. Let's work together to create a memorable customer experience while contributing to a more sustainable future.

Join us in making a difference! Your journey starts here.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams

• Raises manual notes for permitted scenarios and updates Manual Log

• Raises credit notes adhering to the credit note request procedure

• Takes payments from customers and reconciles banking for gas and equipment

• Calculates commission payments to agents and makes adjustments to cylinder holdings

• Completes manual template to create Proforma Invoices as required

• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert

• Develops and maintains knowledge of products, services and systems as required

• Identifies sales opportunities for referral to the sales team

• Develops strong long term relationships with customers and agents to fully understand their needs

• Provides proactive service to select customers based on outbound contact

• Manages work within KPI / target framework to optimise customer experience and productivity

• Process cash and card payments over the counter securely and responsibly

• Take initiative by informing regular customers of new products or services and price changes

• Listen to and resolve customers' complaints regarding products or services

• Answer customers' questions about merchandise and advise customers on merchandise selection

• Be instrumental in accurate and timely stock counts

• Confident and clear communication skills across all contact channels

• Capable of prioritising workload and solving problems

• Able to remain focused in a busy telephone environment

• Willingness to learn about industry, products, customer and agent requirements

Location:  Nuneaton
Salary:  £28,043

Hours:  Monday to Friday, shift rota between 08:00 – 18:00

We are looking for a highly motivated Customer Service Advisor  to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.

• Manage customer relationships and communication for all aspects of service and delivery.
• Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
• Maintain performance metrics and complete daily tasks efficiently.
• Assist with customer campaigns, including order processing and stock data management.
• Support KPI reporting and escalate issues when necessary.
• Identify customer issues and contribute to service improvement initiatives.
• Maintain detailed documentation for customer service processes.
• Participate in ongoing training and professional development.
• Work closely with cross-functional teams to resolve queries and enhance service delivery.
• Adapt to business needs and support a culture of continuous improvement.
• Ensure compliance with health and safety policies.

• Strong customer service background with the ability to manage relationships at all levels.
• Excellent communication and problem-solving skills.
• Ability to adapt to change in a fast-moving environment.
• Process-driven with a focus on service improvement and efficiency.
• Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
• Relevant customer service qualification or equivalent experience.
• Full UK driving license or ability to travel if required.

INDH
 

Customer Service Representative Wanted

Our client is currently looking for an additional customer service representative for initially maternity cover starting immediatly untill May 2026 but for the right candidate this will turn into a fulltime role due to current planned growth, having your own transport is essential for this role due to the business currently being based in Coleshill but at the end of september will be moving to Oldbury to a new premesis. Hours are 9am-5pm mon-thurs and 9am-4pm fri.

Responsibilities:

• Handle high-volume customer interations via phone, email, and in person
• Develope comprehensive knowledge of products, services and market competitors
• Maintain detailed customer records and sales activities in CRM system
• Develop strong customer relationships to identify upselling opportunities
• Successful close deals new and excisting clients
• Research and resolve customer inquiries promptly
• Deliver exeptional customer experiences

Requirments:

• Must drive due to location
• Education to A level or Higher
• Time Managment and prioritise tasks
• Relationship building experience
• Experience in fast pased manufacturing envirioment
• Excellence in both verbal and written communication

If you think this could be the next role for you please apply with your cv to this advert and one of our team will contact you to progress you application.

Customer Service Advisor
Location: Leicester City Centre
Salary: Up to £24,000 per annum, opportunity to earn bonus for positive customer feedback
Job Type: Full-Time, Monday-Friday, 9-5, Permanent

Are you a confident communicator with a passion for delivering exceptional customer service? Looking to take the next step in your career with a well-established company that values growth and progression? If so, we want to hear from you.

We are currently seeking a Customer Service Advisor to join a dynamic team based in the heart of Leicester City Centre. Working within the legal services sector, you will play a key role in supporting clients with professionalism, empathy, and efficiency.

What You’ll Be Doing As A Customer Service Advisor:

• p>Handling incoming and outgoing telephone calls from clients and customers

• Providing clear and accurate information in a polite and professional manner

• Logging and managing customer queries, following up where necessary

• Liaising with internal departments to ensure timely resolution of enquiries

• Maintaining detailed and accurate records using internal systems

• Delivering service in line with company standards and regulatory requirements

What We’re Looking For:

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Previous experience in a telephone-based customer service role is a plus

• Excellent communication and organisational skills

• A professional and polite approach to customer interaction

• Strong attention to detail and ability to multitask

• A team player with a positive and proactive attitude

What's On Offer:

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Competitive salary up to £24,500 per year

• The opportunity to earn extra money for gaining positive customer feedback!

• Full-time, permanent position

• A supportive and collaborative team environment

• Ongoing training and development

• Clear opportunities for career progression

• Central Leicester location, close to transport links

This is a fantastic opportunity to become part of a reputable company where your contribution is valued and your career can flourish. If you feel this Customer Service Advisor role is for you then apply now.