862 Product Support jobs in Esprick

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it's launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK

We are looking for experience Customer Service Professionals to join us in our Servicing department. The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.

Main role & responsibilities:

• Working on the inbound and outbound telephone support line for More2Life customers

• Logging calls notes on CRM system

• Liaising with other servicing teams depending on customer requirements

• Handle all enquiries in a professional, positive and prompt manner.

Required skills & abilities

• Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).

• Ability to multi-task and manage own workload in a fast paced environment.

• Experience of working within a telephone based customer service led environment with inbound and outbound calls.

• Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.

• First class communication skills, both written and verbal.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 days based on length of service

• Additional holiday purchase scheme

• 1 charity day

• Tier 1 pension

• Simply Health

• Life Assurance

Do you enjoy helping people and making a difference in their day?
Are you a great communicator who thrives in a fast-paced environment?

If so, we have the perfect opportunity for you!

• Competitive Salary - 24,823 per year
• Work-Life Balance - 37.5 hours per week (does require one day at the weekend on a rota system, so flexibility required)
• Supportive Team Culture - A positive, collaborative environment where your input is valued
• Great Benefits - 24 days holiday + Bank holidays, company pension, employee discounts, free parking, life insurance

• Providing top-notch support to customers, ensuring their queries are handled with care
• Managing and organising requests, keeping everything running smoothly
• Handling administrative tasks with efficiency and accuracy
• Using your problem-solving skills to offer solutions and guide customers
• Collaborating with your team to ensure excellent service delivery

• A warm, friendly personality - you genuinely enjoy helping others
• Strong communication skills - both written and verbal
• Great attention to detail - you're organised and reliable
• Tech-savvy - comfortable using IT systems
• Proactive and solution-oriented - you take initiative and solve problems

This is more than just a job - it's a chance to grow, learn, and thrive in a role where your contributions truly matter.

Apply now

INDEP

Customer Service Advisor

Poulton-le-Fylde, FY6 8JX (office based)

• Salary £27,000 to £28,500
• Working hours: Monday to Friday 9am – 5pm
• 24 days annual leave + Bank Holidays

What’s in it for you?

• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale-up business making a real difference in the energy sector

This role would suit someone who is:

• A confident communicator with strong telephone skills
• Resilient and able to remain calm under pressure
• Naturally empathetic and able to adapt to different customer needs
• Organised with great attention to detail
• Motivated and capable of managing their own workload
• A team player who can follow structured processes
• Tech-comfortable – especially with Microsoft Office and CRM systems

Skills and Experience (Preferred but not essential):

• Experience in credit control or debt resolution
• Background in the utilities or energy industry

What You’ll Be Doing:

As a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.

The role includes:

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalate where necessary
• Taking meter reads and prompting Smart meter installations to help promote accurate billing
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients

If you have worked in any of the following fields, we'd love to hear from you:

Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor.

Your new company

A leading supplier of services and network maintenance based in Blackburn are now looking to recruit within their Customer Service Manager. The purpose of this role is to Partner the Connections team to drive improvement across the board of Customer Satisfaction and increasing their understanding of the Customer Insights, trends, and behaviours, providing coaching and support to improve the overall customer experience.This role is Monday to Friday 9am - 5pm fully office based.

Your new role

As Customer Service Manager your duties will be:

• Support and drive a cultural shift within the Connections areas to deliver a 10/10 customer experience
• Be the voice of the customer and drive performance through customer feedback.
• You will work collaboratively with the Connections team to analyse data, trends and behaviours and recommend / deliver improvements to achieve a sustainable Customer Satisfaction performance.
• Along with identifying future trends and prediction of customer behaviour and evaluating the impact and business benefit, you will be working within a team of 10 and reporting to the Customer and Community manager.

What you'll need to succeed

To be successful in securing this position, you should have extensive Customer Management experience with an understanding of customer journey and delivery. Including strong client management, ability to influence at senior leadership level and must have excellent communication skills. You should also be confident with using Microsoft Office, however advanced Excel and SAP experience will be required, along with the ability to interpret and deliver information to non-technical colleagues.

What you'll get in return
In return, you will be paid a competitive annual salary ranging from 30,000 + plus annual bonus.

• You will also be entitled to Health Care.
• 25 days annual leave, plus bank (annual leave increasing up to 30 days during length of service)
• Pension scheme of 3% employee - 7% employer
• You will be joining a successful growing business during an exciting period, as well as receiving training and support, which will allow you to further develop your own skills and experience.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service Administrator
Location: Ormskirk, Lancashire (Office-Based)
Salary:  £24,300 per annum 
Shifts: Mon- Fri 8am - 5pm 

About the Role
We are seeking a well-organised and detail-oriented Customer Service Administrator to support a fast-paced operations team. This position plays a key role in ensuring customers receive accurate and timely information ahead of their journeys. It offers an excellent opportunity to contribute to high service standards within a customer-focused environment.

Key Responsibilities

• Manage brochure requests and maintain stock control

• Coordinate customer applications with accuracy and efficiency

• Prepare and dispatch pre-travel documentation

• Provide administrative support to Operations and Reservations teams

• Maintain accurate customer data within the CRM system

• Ensure compliance with internal procedures and data protection regulations

Skills & Experience

• Strong administrative and organisational abilities

• Excellent attention to detail and accuracy in document handling

• Clear and professional written and verbal communication skills

• A customer-focused, proactive approach to work

• Proficiency in Microsoft Office and CRM/database systems

• Previous experience in the travel industry is advantageous but not essential
  
  
  If this sounds like the perfect role for you then please submit your CV.
  
  This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
  
  

Job Title: Customer Service Coordinator

Location: Lancaster, LA1

Contract Details: Permanent, Full Time

Salary: Competitive (DOE) 24-26K plus bonus

Hours: Monday to Friday (Days)

About Our Client:
Join a leading UK house builder, dedicated to delivering exceptional homes and supporting vibrant communities. With a strong commitment to innovation, our client builds around 10,000 homes a year and operates across England, Wales, and Scotland. They are passionate about nurturing careers and providing opportunities for personal and professional growth.

Benefits & Perks:

• Health insurance
• Remote working options after training
• Paid training and career development
• Pension contribution matching
• Wellbeing support
• Free on-site car parking
• Access by public transport and close to park & ride

Responsibilities:
As a Customer Service Coordinator, you will:

• Provide effective support to homeowners and ensure timely communication regarding defects.
• Collaborate with site managers, maintenance operatives, and contractors to resolve customer issues.
• Record customer feedback accurately in the computer system and arrange appointments for problem resolution.
• Work closely with various departments to optimise communication and achieve company KPIs.
• Issue work orders to maintenance operatives and monitor progress until completion.
• Carry out general administrative duties while adhering to health, safety, and environmental policies.

Essential (Knowledge, skills, qualifications, experience):

• Previous experience in customer care within a fast-paced environment.
• Excellent communication skills and attention to detail.
• Ability to remain calm and focused under pressure, with proactive problem-solving skills.
• IT literate with proficiency in Word, Excel, and Outlook.

Desirable (Knowledge, skills, qualifications, experience):

• Experience in the housing or construction industry is a plus, though not essential.
• Familiarity with COINS software is advantageous, but training will be provided.

Technologies:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with customer management systems (specific software training available).

How to apply:

Simply apply to this advert and/or send CV

Join us and start Building Your New Possible today!

Our client is an equal opportunities employer committed to diversity and inclusion within the workforce. They encourage applications from all backgrounds and walks of life.

Adecco is a disability-confident employer. It is i

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Coordinator

Lancaster (LA1)

Up to 26,000 + Bonus

Be the Voice of Support in a Property Developer That's Built to Last

We're privileged to again be working with a major UK Property Developer and FTSE 100 listed company. We've partnered with them before, and we know first-hand how committed they are to quality homes and even better careers.

Right now, they're looking for a Customer Service Coordinator to join their Lancaster team. If you're a people-person who's a problem-solver and a calm head under pressure, this could be your next big move.

What You'll Be Doing:

• Supporting homeowners with care and professionalism
• Coordinating repairs and maintenance with site teams and contractors
• Keeping records sharp and systems up to date
• Working cross-functionally with construction, sales, and technical teams
• Making sure every customer feels heard and helped

What You'll Need:

• Experience in customer care (housing/construction is a bonus!)
• Outstanding communication and admin skills
• A cool head and a proactive mindset
• IT confidence (Word, Excel, Outlook - COINS is a plus)
• Engineer/contractor coordination

What They Offer:

• Competitive salary (DOE)
• Bonus scheme
• Pension, life cover & healthcare
• Can apply for hybrid working after probation (up to 2-3 days from home)

This is more than just a job-it's a chance to be part of something that builds futures, not just homes.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Assistant
Poulton Branch
From 24,000 per annum
Permanent, Full Time (36.25 Hours) Mon-Fri (Sat on rota)

Are you ready to make a difference? Join our client's Branch Network as a Customer Service Assistant! We're on the lookout for an enthusiastic and innovative individual who thrives in a community-driven environment. If you share our values of trust, responsibility, and genuine service, we want to hear from you!

Responsibilities:

• Provide exceptional service to our members across various channels, creating a genuine culture that prioritises their needs.
• Promote the Society's products and services through our digital app, over the phone, or face to face.
• Collaborate with colleagues across the Society, ensuring compliance with business controls, regulatory requirements, and codes of practise.
• Serve our community by identifying local events and supporting them to strengthen our ties with members.

What You Will Bring:

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills that shine through in every interaction.
• Ability to work independently and make informed decisions based on your experience and skills.

What You Can Expect:

• A minimum of 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, and Moving House Day.
• A competitive pension scheme with up to 10% employer contribution.
• A comprehensive benefits package designed to support your well-being and career growth.

This role is based at our Poulton branch, but you may occasionally be required to support our wider branch network. If you're ready to bring your passion for customer service to our community-focused organisation, apply now and become part of a team that values you!

Join our client in creating a brighter future-one member at a time!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Assistant
Poulton Branch
From 24,000 per annum
Permanent, Full Time (36.25 Hours) Mon-Fri (Sat on rota)

Are you ready to make a difference? Join our client's Branch Network as a Customer Service Assistant! We're on the lookout for an enthusiastic and innovative individual who thrives in a community-driven environment. If you share our values of trust, responsibility, and genuine service, we want to hear from you!

Responsibilities:

• Provide exceptional service to our members across various channels, creating a genuine culture that prioritises their needs.
• Promote the Society's products and services through our digital app, over the phone, or face to face.
• Collaborate with colleagues across the Society, ensuring compliance with business controls, regulatory requirements, and codes of practise.
• Serve our community by identifying local events and supporting them to strengthen our ties with members.

What You Will Bring:

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills that shine through in every interaction.
• Ability to work independently and make informed decisions based on your experience and skills.

What You Can Expect:

• A minimum of 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, and Moving House Day.
• A competitive pension scheme with up to 10% employer contribution.
• A comprehensive benefits package designed to support your well-being and career growth.

This role is based at our Poulton branch, but you may occasionally be required to support our wider branch network. If you're ready to bring your passion for customer service to our community-focused organisation, apply now and become part of a team that values you!

Join our client in creating a brighter future-one member at a time!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.