528 Product Support jobs in Friston

Do you have experience within customer service?  If so this could be the role for you.

My client is seeking a candidate with excellent customer service experience to join their thriving team.

You should possess a minimum of 2 years’ experience in a fast-paced customer service call centre environment together with excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships

Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new
software.

A full job spec can be provided on application.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook.

Client Details

This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.

Description

• Respond promptly to customer enquiries via phone, email, and other communication channels.
• Maintain accurate records of customer interactions and transactions in the system.
• Provide customers with detailed information about the organisation's services.
• Resolve customer complaints and issues with a positive and professional approach.
• Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
• Assist in identifying process improvements to enhance the customer experience.
• Deliver consistent and high-quality service in line with organisational standards.
• Support administrative tasks related to customer service as needed.

Profile

A successful Customer Service Agent should have:

• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks effectively and prioritise workload.
• Attention to detail and accuracy in record-keeping.
• A proactive approach to problem-solving and a customer-focused mindset.
• Proficiency in using standard office software and customer service tools.

Job Offer

• A competitive salary of 25,000
• Monday to Friday working hours: 8:30 am to 5:00 pm.
• Permanent position within a well-regarded organisation.
• An opportunity to work in Brighton, a vibrant and lively location.
• A supportive and collaborative team environment.

If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today.

Customer Service Advisor £28000 Brighton

We are easy to do business with!

That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer s.

The Role

Based in Falmer near Brighton within our clients offices, you'll be responsible for investigating and resolving customer queries and complaints relating to work carried .

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Job Title - Customer Service Executive

Reports to - Customer Services Team Leader

Department - Operations

Salary - £25,000

Location - Shoreham by Sea/Bellshill

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for a Customer Service Executive.

As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers.

Principal Responsibilities

• Manage incoming telephone calls & email correspondence from customers
• Identify, investigate and resolve a query, complaint or general enquiry from customers
• Communicate with customers moving to other providers with the aim to maintain services
• Meet set targets & expectations for ensuring the best possible customer experience
• Record and track interactions with customers on the Focus Group CRM system
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group
• Keep up to date with industry regulatory changes
• Keep up to date with any changes Focus Group make

Requirements

• Proven track record of delivering a high level of customer care & service
• High standard of phone skills and written communication, including numerical skills
• Problem solving
• Multi-tasking
• Organised and motivated
• Ability to work on their own and within a team environment
• Competent PC skills; email, word, CRM packages

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

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My client is currently looking for a full-time Customer Service Coordinator  to join the team on a temp to perm basis.

Day to day you will handle calls from service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
li>Coordinating orders to be delivered, installed and collected by their Driver Technicians li>Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties 

What they are looking for?

< i>Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

• Monday to Friday 08.00 – 17.00 
1 in 5 weekends on rota basis, time off in lieu
• 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff)
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

Tempus Training is an Ofsted Grade 1, Independent Training Provider.We deliver over 600 online courses every month across the UK through Government funded contracts and support thousands of individuals each year to gain skills and qualifications to develop their careers and improve their lives.

We are currently seeking experienced Sales & Customer Service Advisors to handle enquiries for our popula.

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The Role.

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you.

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.  

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £2.21 phr, 18 yrs - 20 yrs 1.51 phr and under 18 yrs .47 phr.
• Up to 00 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply now!

* Salary dependant on age.

Vacancy Reference #99662 

"Please contact us here  if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"

Kolt Recruitment are recruiting for a Customer Service Advisor/ Front of House for an established accident repair centre.

Key Responsibilities:

• Book vehicles in for repair and liaise with customers.
• Organise the allocation of courtesy cars.
• Administration.
• Meeting and Greeting Customers.
• Maintain good housekeeping.

Key Requirements:

• Have experience of working in a customer service / front of house position.
• Have excellent communication and customer service skills.

If you would like any further information on this role please call Kolt Recruitment.

At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day.

If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Receptionist but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their colleagues.

In the role of Customer Service Assistant, you will ensure the best levels of service are achieved for our customers through offering a friendly welcome. We are looking for somebody to work in our newly refurbished bar in our bowling alley - Strikes (18+)

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work.

At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: Casual hours, as and when required.

Requirements

• To serve the leisure centre’s customers using exceptional customer service skills
• Promote and sell the different products that Freedom Leisure offer
• Experience of serving customers in a face to face environment
• Ability to prioritise
• Team orientated approach
• To be friendly, helpful and polite
• Applicants must be over the age of 18

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community

Closing date: 16th February 2024

Salary: up to £10.42 per hour