741 Product Support jobs in Kirby Hill

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
This Role is a Fixed Term Maternity Contract.
The Ideal candidate will be Based in the North East UK, and will covering Hospitals across Darlington, Middlesbrough, Durham & Northallerton.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
This Role is a Fixed Term Maternity Contract.
The Ideal candidate will be Based in the North East UK, and will covering Hospitals across Darlington, Middlesbrough, Durham & Northallerton.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
This Role is a Fixed Term Maternity Contract.
The Ideal candidate will be Based in the North East UK, and will covering Hospitals across Darlington, Middlesbrough, Durham & Northallerton.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
The Ideal candidate will have a strong knowledge of anatomy & in particular Lower Limb, Hips and Knees and may come from a Physiotherapy background.
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
The Regional that will be covered will be Leeds, York, Hull & Northallerton.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
This Role is a Fixed Term Maternity Contract.
The Ideal candidate will be Based in the North East UK, and will covering Hospitals across Darlington, Middlesbrough, Durham & Northallerton.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus uncapped commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. 

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?

• A great starting salary of  £25,087 rising to £25,684 a er 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? 

Where:  Darlington

Full time:  Permanent 

Salary:  £25,087 rising to £5,684 at 9 months in role, plus uncapped commission 

Hourly rate:  £12 2 per hour rising to 3.12 per hour at 9 months in role 

Shifts:  The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE. 

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service. 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you?

• A great starting salary of  £25,087 rising to £25,684 a er 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?