2185 Product Support jobs in Longnor

Salary : Up to 45,000 plus 15% bonus and enhanced pension

Location : Remote, with travel to Veolia sites as required



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you:

• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing:



We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in the UK, Ireland & NME.

This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future.



Key Responsibilities:

• Manage and support various IT platforms while ensuring SLA compliance
  
• Lead and motivate cross-functional teams during development projects
  
• Provide technical support and resolve customer queries
  
• Facilitate collaboration and communication among team members
  
• Host workshops and maintain documentation
  
• Support product deployment with environmental considerations
  

What we're looking for:

Essential

• Previous experience in a Salesforce-related role

• Strong understanding of incident, problem, change, and release management processes

• Excellent stakeholder management skills, with excellent communication and relationship management

• Project management and IT proficiency

• Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities

Desirable:

• Ticket management/IT issues log experience

• ITIL Service Management Framework knowledge

• Knowledge of Waste Management or Utilities

• Driving license would be advantageous as travelling to Veolia UK sites is expected

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

**Date Posted:**
2025-07-17
**Country:**
United Kingdom
**Location:**
HS Marston Aerospace Limited, Wobaston Road, Fordhouses, Wolverhampton, WV10 6QJ
**Position Role Type:**
Unspecified
Collins Aerospace makes modern flight possible. Of course, that wouldn't be possible without the capabilities and technologies of our organization, as well as our engineers - a highly skilled, accomplished network that spans more than 180 sites, 24 countries and 6 Strategic Business Units (SBUs).
Our industry-leading experts are setting the standards for the aerospace industry and paving the way for the future. But as new challenges present themselves, we need fresh, creative and motivated minds to overcome these hurdles, help us break barriers and achieve new levels of innovation. Do you have what it takes to join a global organization that doesn't shy away from big opportunities? If so, we invite you to join our ranks and create the next generation of aerospace technologies.
Together, we will nurture an engineering culture that values intellectual curiosity, risk takers and integrity. A place where we will challenge ourselves, our teams, and the status quo and where we will work to find a way - the right way - to achieve what others can only dream of.
**What You Will Do**
+ Proactively identify and manage emerging issues with products in the field.
+ Plan / Drive / Monitor / Coordinate / Report Technical Investigations using a structure root cause and corrective actions approach.
+ Capture aftermarket lessons learnt are addressed, captured, and passed on to the wider engineering team.
+ Provide the technical interface to Customers (e.g. Airlines / OEMs ISM Depts).
+ Writes, rewrites and/or edits technical documents to communicate clearly and effectively technical specifications and instructions to a wide range of audiences.
+ Coordinate the update and release of Illustrative materials and Technical Publications including **Component Maintenance Manuals (CMM) and Service Bulletins (SB).**
+ Support and create Repairs, Upgrades and Modifications (RUMS) schemes.
**What You Will Learn**
**Experience:** Industry specifics/insights, practical/hands-on skills that will be gained, exposure to the latest tools and technologies in the industry.
**Professional Development:** Access to company-paid certifications and training programs, mentorship and guidance from industry leaders, leadership opportunities, spearhead exciting high-impact projects and initiatives. Continuous Learning and Innovative culture, where curiosity is encouraged and supported.
**Cross-Functional Collaboration:** Collaborate with talented teams and departments, broadening skillsets and knowledge base. Networking opportunities, connecting with industry experts, attend conferences, expand professional network.
**Qualifications We Prefer**
+ Experience of a product support role in the aerospace industry
+ Experience in S1000D and ATA iSpec 2200 international Aviation Technical Publications and Maintenance Standard
+ A strong communicator able to interact with and build positive working relationships a variety of stakeholders within and outside of the organisation.
+ Broad intellectual capability with a good level of technical understanding, ability to effectively interface technically with a wide range of professionally qualified external and internal business disciplines.
+ Demonstratable experience in the use of Root Cause and Corrective Action tools such as DMAIC and Six Sigma.
**Highly Desirable**
+ Qualifications: BEng/BSc in Aerospace or Mechanical discipline or equivalent experience.
+ Extensive engineering experience in the Aerospace or Automotive Industry in the design and/or in-service support of Heat Exchanger products.
+ Experience in the drafting and maintaining of aftermarket documentation such as component maintenance manuals and service bulletins.
+ Experience working at or support an aerospace Maintenance, Repair and Overhaul organisation.
+ Experience with civil or military aircraft maintenance regulations, procedures and/or organisations.
+ Ability to work autonomously with customers to resolve complex and time sensitive problems, understanding limits of own abilities and authority.
+ Registration with a professional engineering organisation (e.g. CEng or IEng, IMechE or RAeS)
**What We Offer**
Some of our competitive benefits package includes:
+ Competitive Salary
+ Holiday entitlement is 25 days- plus bank holidays, plus ability to buy / sell up to 5 days
+ Standard Pension scheme 2:1 (matched up to max 10%)
+ Group Income Protection: 13 weeks full pay then 13 weeks 50%
+ Private Medical Insurance
+ Employee Assistance Program, further details of which are available from the Human Resources department.
+ RTX Scholar Program - further education
+ Employee selectable top up benefits
+ And so much more!
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.

This is a National role, working remotely, with travel required.

As a key member of their talented and successful products team this is an interesting, varied, and

challenging customer-facing role that is designed to support increase their market share. Working

closely with the field sales team you will provide application, product knowledge and sale support

during customer visits. The range of product focus include chillers, heat exchangers, sensors, media

separated valves, clean wet pumps, and process gas controls.

To be considered you will need to demonstrate customer facing technical and sales experience.

Key Responsibilities:

Maintain accurate records of activities using our CRM system

Grow sales of the product range through supporting the salesforce and their customers

Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.

Identifying, researching, and gaining application knowledge for new opportunities for the product

Promote the product range responsible for by creating marketing material, training material, and

identifying trade shows where the range will achieve exposure.

Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.

Meet and exceed targets.

Skills and Experience:

Desirable : A degree within a Science or Engineering discipline

Required: HND or equivalent or relevant experience

Proven track record of selling, specifying, or developing the product range of chillers, heat

exchangers, sensors, media separated valves, clean wet pumps and process gas controls.

Experience, skills and knowledge of the types of applications found in the non-invasive life science /

medical / electronics industry, as these are the types of market areas, you will be working in.

Demonstrate an ability to communicate and influence effectively at all levels of the business.

Highly driven and passionate about making a difference within the industry.

Proven track record of using value propositions to ensure customer satisfaction, increasing retention

and customer loyalty to a brand.

Full UK Driving Licence

Current passport as European travel may be required.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.

This is a National role, working remotely, with travel required.

As a key member of their talented and successful products team this is an interesting, varied, and

challenging customer-facing role that is designed to support increase their market share. Working

closely with the field sales team you will provide application, product knowledge and sale support

during customer visits. The range of product focus include chillers, heat exchangers, sensors, media

separated valves, clean wet pumps, and process gas controls.

To be considered you will need to demonstrate customer facing technical and sales experience.

Key Responsibilities:

Maintain accurate records of activities using our CRM system

Grow sales of the product range through supporting the salesforce and their customers

Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.

Identifying, researching, and gaining application knowledge for new opportunities for the product

Promote the product range responsible for by creating marketing material, training material, and

identifying trade shows where the range will achieve exposure.

Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.

Meet and exceed targets.

Skills and Experience:

Desirable : A degree within a Science or Engineering discipline

Required: HND or equivalent or relevant experience

Proven track record of selling, specifying, or developing the product range of chillers, heat

exchangers, sensors, media separated valves, clean wet pumps and process gas controls.

Experience, skills and knowledge of the types of applications found in the non-invasive life science /

medical / electronics industry, as these are the types of market areas, you will be working in.

Demonstrate an ability to communicate and influence effectively at all levels of the business.

Highly driven and passionate about making a difference within the industry.

Proven track record of using value propositions to ensure customer satisfaction, increasing retention

and customer loyalty to a brand.

Full UK Driving Licence

Current passport as European travel may be required.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Customer Service / Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum
This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries.
Key Responsibilities:

• Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
• Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
• Log, manage, and resolve support tickets accurately
• Support new and existing customers with product information, account updates, and service changes
• Follow internal processes and escalate where needed
• Deliver great customer experiences with patience and clear communication

Requirements/Qualifications:

• Excellent computer and software skills - fast, confident, and accurate
• Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
• Confident communicator with a calm, friendly manner - especially over the phone
• Basic knowledge of internet services, Wi-Fi, and home networking
• Quick learner, comfortable using multiple systems and multi-tasking
• Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings

Benefits:

• Full training provided
• Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
• Supportive, small-team environment

This role is based in an office, with hybrid working available after training. Related job titles include Customer Support Representative, Technical Support Specialist, and Help Desk Advisor.
If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our team and make a difference.
INDPERM

We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.

As the Customer Service Advisor you will be responsible for :

• Providing support to new and existing customers
li>Responding to customer queries via phone/email
• Responding to any issues regarding pricing  or orders
li>Processing complaints and advising customers
• Processing credits/advising customers
• Admin duties
• Signing customers up to services

Requirements:

• Excellent communication skills
• Experience in a customer support role
• Excellent customer service skills

If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.

Working as part of the Customer Service and Sales Department, you will be responsible for accurately booking customer orders and promptly addressing customer service enquiries with professionalism, predominantly through email and other various channels. This role is ideal for someone with a passion for customer care who excels in a fast-paced environment.

Key Responsibilities:

• Accurately process customer orders received via email and occasionally by phone, ensuring all details are correct and orders are fulfilled in a timely manner.
• Handle customer queries, such as chasing orders, tracking deliveries, and providing updates on lead times for back orders through various channels, including email, live chat, social media, and phone calls.
• Address and resolve issues related to completed deliveries, ensuring customer satisfaction.
• Manage customer complaints courteously and professionally, ensuring each customer feels heard and valued.
• Escalate enquiries to the appropriate team, such as the technical or product teams, when necessary.

Skills & Experience:

• Previous experience in a customer service or administrative role is essential.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in using customer service software, CRM systems.
• A positive attitude and a passion for delivering exceptional customer service.

We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams

• Raises manual notes for permitted scenarios and updates Manual Log

• Raises credit notes adhering to the credit note request procedure

• Takes payments from customers and reconciles banking for gas and equipment

• Calculates commission payments to agents and makes adjustments to cylinder holdings

• Completes manual template to create Proforma Invoices as required

• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert

• Develops and maintains knowledge of products, services and systems as required

• Identifies sales opportunities for referral to the sales team

• Develops strong long term relationships with customers and agents to fully understand their needs

• Provides proactive service to select customers based on outbound contact

• Manages work within KPI / target framework to optimise customer experience and productivity

• Process cash and card payments over the counter securely and responsibly

• Take initiative by informing regular customers of new products or services and price changes

• Listen to and resolve customers' complaints regarding products or services

• Answer customers' questions about merchandise and advise customers on merchandise selection

• Be instrumental in accurate and timely stock counts

• Confident and clear communication skills across all contact channels

• Capable of prioritising workload and solving problems

• Able to remain focused in a busy telephone environment

• Willingness to learn about industry, products, customer and agent requirements

CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manager resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• Ideally experienced dealing with customers on the telephone
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am – 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £5400 plus performance bonus
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – TALKE - £2 00 plus performance bonus after 6 months