1646 Product Support jobs in Sharlston
Product Support Specialist
Posted 9 days ago
Job Viewed
Job Description
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Product Support Specialist
Posted 9 days ago
Job Viewed
Job Description
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Product Support Manager EMEA
Posted 4 days ago
Job Viewed
Job Description
Are you ready to take your career to the next level? Do you thrive in a fast-paced environment where your expertise makes a real difference? Are you excited about the opportunity to lead a dynamic team in the cutting-edge world of optics? We are currently looking for a Product Support Manager EMEA to join our busy team in York, UK!
Hours of Work: Full-time
As the Product Support Manager EMEA, you w
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Please click on the apply button to read the full job description
Product Support Manager EMEA
Posted 8 days ago
Job Viewed
Job Description
Are you ready to take your career to the next level? Do you thrive in a fast-paced environment where your expertise makes a real difference? Are you excited about the opportunity to lead a dynamic team in the cutting-edge world of optics? We are currently looking for a Product Support Manager EMEA to join our busy team in York, UK!
Hours of Work: Full-time
As the Product Support Manager EMEA, you w.
Product Support Specialist, Robotic & Manuel
Posted 9 days ago
Job Viewed
Job Description
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
The Ideal candidate will have a strong knowledge of anatomy & in particular Lower Limb, Hips and Knees and may come from a Physiotherapy background.
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
The Regional that will be covered will be Leeds, York, Hull & Northallerton.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Scientific Product Specialist Sales Support
Posted today
Job Viewed
Job Description
Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.
This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and
challenging customer-facing role that is designed to support increase their market share. Working
closely with the field sales team you will provide application, product knowledge and sale support
during customer visits. The range of product focus include chillers, heat exchangers, sensors, media
separated valves, clean wet pumps, and process gas controls.
To be considered you will need to demonstrate customer facing technical and sales experience.
Key Responsibilities:
Maintain accurate records of activities using our CRM system
Grow sales of the product range through supporting the salesforce and their customers
Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.
Identifying, researching, and gaining application knowledge for new opportunities for the product
Promote the product range responsible for by creating marketing material, training material, and
identifying trade shows where the range will achieve exposure.
Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.
Meet and exceed targets.
Skills and Experience:
Desirable : A degree within a Science or Engineering discipline
Required: HND or equivalent or relevant experience
Proven track record of selling, specifying, or developing the product range of chillers, heat
exchangers, sensors, media separated valves, clean wet pumps and process gas controls.
Experience, skills and knowledge of the types of applications found in the non-invasive life science /
medical / electronics industry, as these are the types of market areas, you will be working in.
Demonstrate an ability to communicate and influence effectively at all levels of the business.
Highly driven and passionate about making a difference within the industry.
Proven track record of using value propositions to ensure customer satisfaction, increasing retention
and customer loyalty to a brand.
Full UK Driving Licence
Current passport as European travel may be required.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Scientific Product Specialist Sales Support
Posted 4 days ago
Job Viewed
Job Description
Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.
This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and
challenging customer-facing role that is designed to support increase their market share. Working
closely with the field sales team you will provide application, product knowledge and sale support
during customer visits. The range of product focus include chillers, heat exchangers, sensors, media
separated valves, clean wet pumps, and process gas controls.
To be considered you will need to demonstrate customer facing technical and sales experience.
Key Responsibilities:
Maintain accurate records of activities using our CRM system
Grow sales of the product range through supporting the salesforce and their customers
Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.
Identifying, researching, and gaining application knowledge for new opportunities for the product
Promote the product range responsible for by creating marketing material, training material, and
identifying trade shows where the range will achieve exposure.
Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.
Meet and exceed targets.
Skills and Experience:
Desirable : A degree within a Science or Engineering discipline
Required: HND or equivalent or relevant experience
Proven track record of selling, specifying, or developing the product range of chillers, heat
exchangers, sensors, media separated valves, clean wet pumps and process gas controls.
Experience, skills and knowledge of the types of applications found in the non-invasive life science /
medical / electronics industry, as these are the types of market areas, you will be working in.
Demonstrate an ability to communicate and influence effectively at all levels of the business.
Highly driven and passionate about making a difference within the industry.
Proven track record of using value propositions to ensure customer satisfaction, increasing retention
and customer loyalty to a brand.
Full UK Driving Licence
Current passport as European travel may be required.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Be The First To Know
About the latest Product support Jobs in Sharlston !
Customer Service
Posted today
Job Viewed
Job Description
Join Our Team as a Customer Service Representative!
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!
About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.
Key Details:
- Contract Type: Temporary (3 months, with potential for extension)
- Hours: Monday to Friday, 9 AM - 5 PM
- Location: Just a 10-minute walk from the train station
- Industry: Financial Institution & Insurance
What You'll Do:
- Answer incoming calls promptly and professionally.
- Provide accurate information and resolve customer inquiries effectively.
- Maintain a positive and cheerful demeanour, even in challenging situations.
- Document interactions in a clear and concise manner.
- Collaborate with team members to enhance customer experience.
What We're Looking For:
- Previous call centre experience is a must!
- Strong communication skills with the ability to connect with customers.
- A friendly and enthusiastic approach that embodies our commitment to excellent service.
- Ability to multitask and manage time efficiently.
- A proactive attitude and willingness to learn.
Why Join Us?
- Be part of a dynamic team that values your contributions.
- Gain valuable experience in the financial and insurance sectors.
- Enjoy a supportive work environment that encourages growth.
- Potential for contract extension based on performance.
If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!
How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!
Get ready to make a positive impact-apply today!
We can't wait to welcome you to our team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Support
Posted today
Job Viewed
Job Description
Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.
Client Details
Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.
Description
- Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
- Ensure all relevant data is accurately recorded in the CRM system.
- Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
- Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
- Develop proficiency in product costing and pricing using the company price list.
- Provide support and act as a deputy for Sector Managers during their absence.
- Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
- Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
- Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
- Issue Purchase Orders for goods and transportation as required.
- Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
- Adhere to the company's Quality Assurance procedures.
- Facilitate effective communication across departments to maintain high levels of customer satisfaction.
- Fully understand client needs, build strong relationships, and provide excellent customer support.
- Report and resolve any problems or complaints promptly.
- Understand team roles and provide cover when necessary.
- Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
- Generate Certificates of Conformity as per company protocols when needed.
- Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
- Maintain the warehouse schedule for incoming goods and outbound shipments.
- Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.
Profile
A successful Customer Support professional should have:
- Previous experience in a similar role.
- Strong knowledge of export/supply chain.
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) systems or similar tools.
- Problem-solving abilities and a customer-focused mindset.
- Attention to detail and organisational skills.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and workloads.
Job Offer
- Competitive salary of approximately 26,000 to 28,000 per annum.
- Supportive work environment.
- On site parking
- 24 days annual leave
- Benefits package
Customer Service Advisor
Posted today
Job Viewed
Job Description
£24,750
Full Time / Permanent
Dinnington
Dynamite Recruitment's client are an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated individual to join their team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking someone to join them as a Customer Service Advisor to work from our newly refurbished state of the art Head Office in Dinnington.
This is a great opportunity for somebody who is looking for their first step into an office environment or is looking to build on their existing customer service skills from industries such as hospitality, retail etc.
The Role of a Customer Service Advisor:
- To act as a point of contact for all customers and deal with initial enquires
- To liaise with different teams internally and engineers out in the field to help problem solve on behalf of the customer
- To provide a high level of customer service at all times
- To manage high levels of inbound and outbound calls
- To manage administrative tasks to ensure the CRM is updated with the relevant information
- To take ownership of the customer query and see it through
- Confident in dealing with difference customers over the phone
- To take pride in delivering excellent customer service to new and existing customers
- To be a strong communicator when liaising with other departments
- To be able to build relationships with other stakeholders and our technicians
- To have a wealth of customer service experience
- To be computer literate