846 Product Support jobs in Shide

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 24,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia.

Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.

The Role:

This position sits within our Saab Seaeye Underwater Robotics Business in Fareham.

This is an exciting opportunity to join Saab Seaeye's Product Support team, supporting a wide range of leading electric underwater robotic products. The role is to complement the existing support team with a focus towards electrical, electronic and robotic systems.

Key Responsibilities:

• Provide front line technical support to Saab Seaeye's global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics.

• Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support.

• Carry out hands on fault finding and repairs of electro-mechanical systems.

• Provide technical support to internal stakeholders such as the aftersales team.

• Share the emergency 24hour support line with other team members. *

• Input into the product development roadmaps for better serviceability and maintainability.

• Input into the development of product support systems and tools

• Work with the training team to feedback support issues to update training material, manuals and knowledge base.

• Assist with training of customers and staff to ensure a high level of knowledge is gained with regards to all Saab Seaeye products.

• Liaise with sales departments on key issues affecting customer relationships.

• Personally manage critical issues that arise which will have significant impact on customer relations.

• Travel internationally to customer premises & offshore locations potentially at short notice to provide technical support**.

Required Skills and Experience:

• BTEC Higher or Degree in Electrical & Electronic Engineering.

• Knowledge of Electrical, Electronic and electro-mechanical fault finding.

• Previous on-site Customer facing support work.

• Software and networking experience.

• Electrical and Mechanical hardware hands on experience.

• Competent use of Electrical test equipment, Oscilloscopes, DVM, Megger, F/O testers etc.

• Logical fault finding methods.

• Can follow circuit diagrams and work instructions.

• Effective communication skills - written, phone and in person.

• Flexible regarding working overtime as required.

• Able to pass offshore training and medical.

• Willing to travel offsite/offshore at short notice, including occasions outside the normal working week.

• Assist in covering the out of hours support telephone.

* To give an idea of the commitment, the 24hour emergency support line is for emergency use outside of normal business hours. Typically the line receives an average of 3-4 calls per week and monitoring of the phone is shared between a team of 4.

** Offsite support visits vary, but typically 6 trips per annum are estimated

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We.

Introduction

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 24,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia.

Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.

The Role:

This position sits within our Saab Seaeye Underwater Robotics Business in Fareham.

This is an exciting opportunity to join Saab Seaeye's Product Support team, supporting a wide range of leading electric underwater robotic products. The role is to complement the existing support team with a focus towards electrical, electronic and robotic systems.

Key Responsibilities:

• Provide front line technical support to Saab Seaeye's global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics.

• Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support.

• Carry out hands on fault finding and repairs of electro-mechanical systems.

• Provide technical support to internal stakeholders such as the aftersales team.

• Share the emergency 24hour support line with other team members. *

• Input into the product development roadmaps for better serviceability and maintainability.

• Input into the development of product support systems and tools

• Work with the training team to feedback support issues to update training material, manuals and knowledge base.

• Assist with training of customers and staff to ensure a high level of knowledge is gained with regards to all Saab Seaeye products.

• Liaise with sales departments on key issues affecting customer relationships.

• Personally manage critical issues that arise which will have significant impact on customer relations.

• Travel internationally to customer premises & offshore locations potentially at short notice to provide technical support**.

Required Skills and Experience:

• BTEC Higher or Degree in Electrical & Electronic Engineering.

• Knowledge of Electrical, Electronic and electro-mechanical fault finding.

• Previous on-site Customer facing support work.

• Software and networking experience.

• Electrical and Mechanical hardware hands on experience.

• Competent use of Electrical test equipment, Oscilloscopes, DVM, Megger, F/O testers etc.

• Logical fault finding methods.

• Can follow circuit diagrams and work instructions.

• Effective communication skills - written, phone and in person.

• Flexible regarding working overtime as required.

• Able to pass offshore training and medical.

• Willing to travel offsite/offshore at short notice, including occasions outside the normal working week.

• Assist in covering the out of hours support telephone.

* To give an idea of the commitment, the 24hour emergency support line is for emergency use outside of normal business hours. Typically the line receives an average of 3-4 calls per week and monitoring of the phone is shared between a team of 4.

** Offsite support visits vary, but typically 6 trips per annum are estimated

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

Location: Basingstoke - Hybrid
Hours: Full-time
Contract Type: Temporary - 4 - 6 Months

Overview:

We're currently seeking a proactive and personable Customer Service Advisor to support a busy service team on a temporary basis. This is a great opportunity for someone with strong communication skills and a passion for helping people to gain experience in a fast-paced, customer-focused environment.

What You'll Be Doing

• Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism.
• Gathering relevant information to resolve queries efficiently and accurately.
• Logging all customer interactions clearly and thoroughly in internal systems.
• Processing service requests and claims in line with internal guidelines.
• Explaining product or service details in a clear and easy-to-understand manner.
• Escalating complex issues to the appropriate team when necessary.
• Maintaining a high level of attention to detail to ensure compliance and accuracy.
• Working collaboratively with colleagues to meet team targets and service levels.
• Taking ownership of your own learning and development during the assignment.

What We're Looking For:

• Previous experience in a customer service, contact centre, or administrative role.
• Confident communicator with a friendly and professional telephone manner.
• Strong written communication skills and attention to detail.
• Comfortable using computer systems and Microsoft Office applications.
• Ability to manage your time effectively and work well under pressure.
• A team player who is also capable of working independently.

Why Apply?

• Gain valuable experience in a supportive and structured environment.
• Develop transferable skills in customer service, communication, and administration.
• Opportunity to work with a well-established organisation.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

• Salary Progression: Starting at £262 rising to 0K
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

• Salary Progression: Starting at £26, 0 rising to 0,000
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:
  • Cycle-to-work scheme
  • Health & Wellbeing Programme
  • Gym membership discounts
  • Pension
  • Discounts on travel & medical insurance products
  • Onsite canteen
  • Free car parking
  • Simply Health cover (optical, dental, and medical)
  • Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Benefits:

• 33 days of holiday (including public holidays)
• Workplace pension scheme
• Annual leave purchase scheme
• Referral bonus
• Year of Service (YOS) recognition initiative
• Office-based with a collaborative, supportive team culture
• Opportunity to make a tangible impact in shaping sustainability and compliance functions

Role Overview:

We're seeking an experienced Customer Service Manager to lead a motivated team and ensure exceptional customer experiences. This role is hands-on, fast-paced, and critical to delivering operational excellence. You'll manage people, processes, and performance, driving improvements and ensuring the customer journey is seamless from start to finish.

Key Responsibilities:

• Lead and manage the customer service team, handling all aspects of team performance and development.
• Monitor and improve customer satisfaction metrics and KPIs .
• Handle escalated complaints promptly, ensuring a positive outcome.
• Drive process improvements to enhance efficiency and service quality.
• Oversee workforce planning , including rota management, annual leave, and performance reviews.
• Work closely with other departments to ensure smooth operations and consistent communication.
• Prepare and present regular reports on team performance and service levels.
• Implement and maintain effective communication strategies across all customer touchpoints.
• Support the development of training programs to upskill the team and maintain high standards.
• Ensure compliance with internal policies and procedures.
• Contribute to shaping the department's strategy and future direction .

What We're Looking For:

• Minimum 3 years' experience in a management role within customer service.
• Strong leadership and people management skills.
• Highly organised, adaptable, and solution oriented.
• Excellent communication skills (written and verbal).
• Confident using Microsoft Excel and other business systems.

• Free on-site parking 
• Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
• Consistent development and growth opportunities.
• Consistent salary increases.
• Free annual travel insurance (subject to qualifying criteria)
• Discount on your home and motor insurance.
• Salary supplements for using an additional language.
• Annual Bonus scheme of approx. 5%
• Fully equipped gym and other social club facilities.
• Hybrid working. 

• Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims.
• Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion.
• Ensure all relevant information is captured and updated on the system for each customer.
• Accurately assess claims in line with policy terms and conditions.
• Pay valid claims quickly without unnecessary delay.
• Ensure customers who aren't covered are informed at the first opportunity.
• Assess and raise awareness of any fraudulent activity.
• To empathise with customers and ensure that you are there to support them at a very challenging time.
• Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
• Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible.
• Ensure all documentation relating to a case is attained and uploaded both timely and accurately.
• Input data to a claims management system with a high level of accuracy.

• Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc.)
• High levels of personal resilience.
• Must be able to multi-task.
• First-class verbal and written communication skills
• Must be comfortable with navigating computer systems (full training will be given)
• High levels of pro-activity; good organisation and planning skills
• Great team player.
• An ability to stay calm, confident and focussed while handling high numbers of incoming calls.
• The ability to reassure others and display high levels of empathy.
• Competent at using complex computer systems.
• Numerate and able to understand and process information quickly.
• Literate with the ability to tailor communication suitable for the appropriate audience.
• High levels of attention to detail.

• Handling inbound calls and emails from customers and third parties
• Logging detailed and accurate information into internal systems
• Managing and prioritising multiple email inboxes
• Scheduling work and services to be completed on vehicles
• Updating spreadsheets, managing an electronic booking system, and processing data
• Providing administrative support to ensure a smooth and efficient service for customers

• Previous experience in customer service and administration
• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Competency using Microsoft Word, Excel, and internal systems