1637 Product Support jobs in Slack Side

Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.

This is a National role, working remotely, with travel required.

As a key member of their talented and successful products team this is an interesting, varied, and

challenging customer-facing role that is designed to support increase their market share. Working

closely with the field sales team you will provide application, product knowledge and sale support

during customer visits. The range of product focus include chillers, heat exchangers, sensors, media

separated valves, clean wet pumps, and process gas controls.

To be considered you will need to demonstrate customer facing technical and sales experience.

Key Responsibilities:

Maintain accurate records of activities using our CRM system

Grow sales of the product range through supporting the salesforce and their customers

Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.

Identifying, researching, and gaining application knowledge for new opportunities for the product

Promote the product range responsible for by creating marketing material, training material, and

identifying trade shows where the range will achieve exposure.

Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.

Meet and exceed targets.

Skills and Experience:

Desirable : A degree within a Science or Engineering discipline

Required: HND or equivalent or relevant experience

Proven track record of selling, specifying, or developing the product range of chillers, heat

exchangers, sensors, media separated valves, clean wet pumps and process gas controls.

Experience, skills and knowledge of the types of applications found in the non-invasive life science /

medical / electronics industry, as these are the types of market areas, you will be working in.

Demonstrate an ability to communicate and influence effectively at all levels of the business.

Highly driven and passionate about making a difference within the industry.

Proven track record of using value propositions to ensure customer satisfaction, increasing retention

and customer loyalty to a brand.

Full UK Driving Licence

Current passport as European travel may be required.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.

This is a National role, working remotely, with travel required.

As a key member of their talented and successful products team this is an interesting, varied, and

challenging customer-facing role that is designed to support increase their market share. Working

closely with the field sales team you will provide application, product knowledge and sale support

during customer visits. The range of product focus include chillers, heat exchangers, sensors, media

separated valves, clean wet pumps, and process gas controls.

To be considered you will need to demonstrate customer facing technical and sales experience.

Key Responsibilities:

Maintain accurate records of activities using our CRM system

Grow sales of the product range through supporting the salesforce and their customers

Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.

Identifying, researching, and gaining application knowledge for new opportunities for the product

Promote the product range responsible for by creating marketing material, training material, and

identifying trade shows where the range will achieve exposure.

Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.

Meet and exceed targets.

Skills and Experience:

Desirable : A degree within a Science or Engineering discipline

Required: HND or equivalent or relevant experience

Proven track record of selling, specifying, or developing the product range of chillers, heat

exchangers, sensors, media separated valves, clean wet pumps and process gas controls.

Experience, skills and knowledge of the types of applications found in the non-invasive life science /

medical / electronics industry, as these are the types of market areas, you will be working in.

Demonstrate an ability to communicate and influence effectively at all levels of the business.

Highly driven and passionate about making a difference within the industry.

Proven track record of using value propositions to ensure customer satisfaction, increasing retention

and customer loyalty to a brand.

Full UK Driving Licence

Current passport as European travel may be required.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!

About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.

Key Details:

• Contract Type: Temporary (3 months, with potential for extension)
• Hours: Monday to Friday, 9 AM - 5 PM
• Location: Just a 10-minute walk from the train station
• Industry: Financial Institution & Insurance

What You'll Do:

• Answer incoming calls promptly and professionally.
• Provide accurate information and resolve customer inquiries effectively.
• Maintain a positive and cheerful demeanour, even in challenging situations.
• Document interactions in a clear and concise manner.
• Collaborate with team members to enhance customer experience.

What We're Looking For:

• Previous call centre experience is a must!
• Strong communication skills with the ability to connect with customers.
• A friendly and enthusiastic approach that embodies our commitment to excellent service.
• Ability to multitask and manage time efficiently.
• A proactive attitude and willingness to learn.

Why Join Us?

• Be part of a dynamic team that values your contributions.
• Gain valuable experience in the financial and insurance sectors.
• Enjoy a supportive work environment that encourages growth.
• Potential for contract extension based on performance.

If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!

How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!

Get ready to make a positive impact-apply today!

We can't wait to welcome you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package

Customer Service Administrator

Our client, a thriving car body repair centre based in Leicester, is currently looking for a Bodyshop Administrator / Customer Service Advisor to join their team on a permanent, full-time basis.

Customer Service Administrator Main duties:

• In this role, you will provide first-class service to customers, whether face-to-face or over the phone.
li>Key responsibilities include preparing accurate estimates using computerised estimating systems and demonstrating excellent communication, organizational, and IT skills whilst having a keen eye for detail.
• The role will occasionally involve tasks such as collecting and delivering vehicles, as well as driving cars to the valet.

Customer Service Administrator Essential experience & skills:

• The ideal candidate will have previous experience in administration or customer service within the automotive industry and possess a genuine passion for cars.
• The ability to work efficiently in a busy environment and forge lasting relationships with customers is essential.
• Having a valid driving licence.

Customer Service Administrator Key details:

• Working hours: Monday to Friday, 8:00am-5:00pm.
• Salary range: £28,730 to £0,940, based on experience.
< i>Overtime available on Saturdays from 9:00am to 1:00pm, paid at 5 per hour li>This is a permanent position, office based.

If you are interested, please apply online or call (phone number removed).

Customer Service Administrator

Linkster are Recruitment Specialists based in Ashby De La Zouch covering the West and East Midlands area across the great historic cities of Birmingham, Derby, Nottingham and Leicester. We provide temporary, contract and permanent recruitment services across the supply chain sector, from engineering and warehousing, to manufacturing and clerical.

Customer Service Advisor

6 month contract

140 per day

Bradford City Centre - 3 days on site a week

Are you passionate about delivering exceptional customer service in a professional banking environment? We're recruiting for a leading private bank that offers tailored services to personal, business, and specialist clients. Known for its commitment to excellence and discretion, this institution is looking for talented individuals to join its inbound contact centre team.

This is your chance to be part of a team that values precision, empathy, and customer satisfaction, where every call is an opportunity to leave customers with an experience that is second to none.

What you'll be doing:

• Handling inbound calls from a diverse range of customers with professionalism and care
• Supporting day-to-day banking transactions and resolving queries efficiently
• Using multiple systems to ensure accurate account updates and secure handling of information
• Spotting opportunities to improve the customer experience and contribute to service excellence

What you'll bring:

• Previous experience in banking is essential , you'll need to understand financial products and customer expectations
• Call centre experience is also essential , you'll be confident managing high volumes of calls with empathy and clarity
• Strong communication skills and a natural ability to listen, question, and resolve
• Confidence navigating multiple systems and managing your workload effectively
• A proactive mindset with a desire to grow and develop your skills

Working Hours:

• Working hours are Monday to Friday (8am-6pm) including working every other Saturday (9am-2pm)

If you're ready to bring your banking and call centre experience to a role where you'll be appreciated and challenged, we'd love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Title: Customer Service Lead
Location: Brighouse
Employment Type: Full-Time, office-based
Salary: 28,000 - 32,000

We are excited to be recruiting for an experienced and proactive Customer Service Lead to join our Customer Service team for our client. This role is pivotal in delivering a first-class customer experience by acting as the first point of contact for fault reporting and resolution. The ideal candidate will take ownership of customer issues from start to finish, ensuring they are resolved efficiently and in line SLAs.

If you are an experienced customer service professional, with a background in retail manufacturing, this could be the perfect next step for you.

Key Responsibilities:

As a senior member of the team, you will support the day-to-day operation of the department, drive service improvements, and assist in the development and mentoring of other team members. Your ability to identify trends, escalate issues appropriately, and contribute to process enhancements will be key to your success in this role.

• Lead the daily operations of the Customer Service team.
• Respond to customer calls and queries via the Zendesk system.
• Log faults accurately and liaise with the Product team for resolution.
• Arrange replacement orders as needed.
• Monitor and ensure SLAs and KPIs are consistently met.
• Report on customer service performance using Zendesk reporting tools.
• Manage and respond to customer reviews on platforms such as Trustpilot
• Identify and report key product fault trends to the Product team.
• Contribute to ongoing improvement plans to enhance the overall customer experience.

Skill Requirements for the Customer Service Lead:

• 3-5 years of strong customer service experience, ideally in a retail or furniture-related environment.
• Proficiency in using Zendesk for both customer queries and reporting.
• Proven ability to work within defined SLAs.
• Experience in mentoring or leading customer service team members.
• Excellent organisational skills with a focus on end-to-end issue resolution.
• Familiarity with Trustpilot and online review management.
• Strong written and verbal communication skills.
• Professional and courteous manner in customer interactions.
• Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Ability to communicate technical information clearly to non-technical audiences.

If you are passionate about customer service, thrive in a fast-paced environment, and want to make a meaningful impact, we'd love to hear from you.

Please note, due to the number of responses we receive we are unfortunately unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.

Our client based in Wakefield WF4 is looking for a Customer Service Advisor to join their team .

This could be the perfect opportunity for you!

Position is Temporary to Permanent

Working Hours: Mon-Fri 9.00am -5.00pm

Pay rate :12.21 phr

Key Responsibility :

Customer Advisor

: To assist the UK Product Manager with administration relating to product complaints.

: Inbound call management, both NHS & Consumer Calls.

: Processing orders that involve shipment from UK3 warehouse.

: Effective management of existing customers in the provision of "day to day" operational issues.

: Investigate and respond to queries in a fast and efficient manner to ensure the highest possible levels of customer satisfaction.

: Maintain and update accurate call logging information on Attends CRM systems.

: Perform ad-hoc job-related duties as assigned.

: To handle customer services returns and refunds.

: To provide administration cover for the UK Warehouse Team Leader and where applicable the Office Manager.

: To log weekly KPI's.

: Manage live chat

: All incoming customer communications, ensuring they are answered or passed on to right person in a timely manner.

Requirements :

-Previous experience within a Customer Service environment preferred.

-Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues

-First class telephone skills

-IT literacy (Word, Excel and email).

-Ability to work methodically and accurately, paying attention to detail.

-Strong organisation skills: ability to prioritise effectively and efficiently.

Please submit your CV online

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.