1436 Product Support jobs in Thwaites Brow
Product Support Specialist
Posted 7 days ago
Job Viewed
Job Description
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Product Support Specialist
Posted 7 days ago
Job Viewed
Job Description
optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with
guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
· Stryker Citizen always Demonstrates outstanding ethics. Treats customers and employees with respect,
represents the company in the best possible light.
· Knowledge: Communicates essential benefits of products and their clinical applications.
· Customer Service: Acts with integrity and reactively delivers on commitments within the required
timescales.
· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and
monthly planning decided in partnership with mentor and RSM.
· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open
questioning techniques to ascertain customer's needs and has good working knowledge of key brands to
open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and
protect the business.
· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process
and asks appropriate questions to identify the stakeholders.
· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more
experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can
normally be overcome without serious effect on revenue or budget.
· Achieve sales results in line with the annual sales target and KPI metrics
· Planning, prioritizing, and executing of required activities and customer support.
· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as
support for growing customers together with the Sales Team
· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration
with the Sales Team and other departments.
· Development of short and medium-term strategies in collaboration with the customer to
secure/strengthen the Stryker position.
· Good communication and negotiation on an equal footing with customers, using reasonable and
appropriate methods to ensure a profitable and sustainable relationship
· Market observations to strengthen own position and constant analysis of responsible area
· Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
· Participate in in-house meetings to discuss organizational, development, and business issues and enhance
relevant knowledge and skills
· Administration of IT based customer database/CRM-Tool
Clinical/Technical Expertise
· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).
· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
· Develop ability to competently cover complex primary and revision hip and knee procedures.
Key Talents / Skill Requirements
· Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
· Confidence and persistence.
· Patience and self-motivation.
· Analytical and planning skills.
· Flexible approach to work to adapt to changes.
· Strong teamwork and networking skills.
· Commercial and business awareness.
· Valid driving license.
· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
· Sales Skills - challenge the customer
· Assertiveness
· Service and solution oriented
· OR experience
· Learning skills - Ability to apply new skills at any time. Is open to new ideas.
· Self-employment: High self-organization skills
· Willingness to travel
· Positive attitude, a "can do" solution orientated approach to succeed.
· Self-motivated, you take ownership of your work
· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
· Teamwork is an integral part of this role.
· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions.
· High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Scientific Product Specialist Sales Support
Posted 8 days ago
Job Viewed
Job Description
Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.
This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and
challenging customer-facing role that is designed to support increase their market share. Working
closely with the field sales team you will provide application, product knowledge and sale support
during customer visits. The range of product focus include chillers, heat exchangers, sensors, media
separated valves, clean wet pumps, and process gas controls.
To be considered you will need to demonstrate customer facing technical and sales experience.
Key Responsibilities:
Maintain accurate records of activities using our CRM system
Grow sales of the product range through supporting the salesforce and their customers
Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.
Identifying, researching, and gaining application knowledge for new opportunities for the product
Promote the product range responsible for by creating marketing material, training material, and
identifying trade shows where the range will achieve exposure.
Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.
Meet and exceed targets.
Skills and Experience:
Desirable : A degree within a Science or Engineering discipline
Required: HND or equivalent or relevant experience
Proven track record of selling, specifying, or developing the product range of chillers, heat
exchangers, sensors, media separated valves, clean wet pumps and process gas controls.
Experience, skills and knowledge of the types of applications found in the non-invasive life science /
medical / electronics industry, as these are the types of market areas, you will be working in.
Demonstrate an ability to communicate and influence effectively at all levels of the business.
Highly driven and passionate about making a difference within the industry.
Proven track record of using value propositions to ensure customer satisfaction, increasing retention
and customer loyalty to a brand.
Full UK Driving Licence
Current passport as European travel may be required.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Scientific Product Specialist Sales Support
Posted 1 day ago
Job Viewed
Job Description
Our client has a permanent opportunity for a Scientific Product Specialist. They provide automation and fluid control solutions for factory and laboratory applications.
This is a National role, working remotely, with travel required.
As a key member of their talented and successful products team this is an interesting, varied, and
challenging customer-facing role that is designed to support increase their market share. Working
closely with the field sales team you will provide application, product knowledge and sale support
during customer visits. The range of product focus include chillers, heat exchangers, sensors, media
separated valves, clean wet pumps, and process gas controls.
To be considered you will need to demonstrate customer facing technical and sales experience.
Key Responsibilities:
Maintain accurate records of activities using our CRM system
Grow sales of the product range through supporting the salesforce and their customers
Understand and have the ability to use the value proposition of the product range responsible for and business value to grow sales.
Identifying, researching, and gaining application knowledge for new opportunities for the product
Promote the product range responsible for by creating marketing material, training material, and
identifying trade shows where the range will achieve exposure.
Develop strong working relationships with internal and external customers consulting with them to solve problems from a technical perspective.
Meet and exceed targets.
Skills and Experience:
Desirable : A degree within a Science or Engineering discipline
Required: HND or equivalent or relevant experience
Proven track record of selling, specifying, or developing the product range of chillers, heat
exchangers, sensors, media separated valves, clean wet pumps and process gas controls.
Experience, skills and knowledge of the types of applications found in the non-invasive life science /
medical / electronics industry, as these are the types of market areas, you will be working in.
Demonstrate an ability to communicate and influence effectively at all levels of the business.
Highly driven and passionate about making a difference within the industry.
Proven track record of using value propositions to ensure customer satisfaction, increasing retention
and customer loyalty to a brand.
Full UK Driving Licence
Current passport as European travel may be required.
Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Customer Service
Posted 8 days ago
Job Viewed
Job Description
Join Our Team as a Customer Service Representative!
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you to shine!
About the Role:
We are seeking a motivated Customer Service Representative to be the first point of contact for our valued clients in the Financial Institution & Insurance sector. This is a temporary contract for 3 months, with the possibility of extension. Your primary responsibility will be to manage incoming calls, ensuring each customer feels heard and valued.
Key Details:
- Contract Type: Temporary (3 months, with potential for extension)
- Hours: Monday to Friday, 9 AM - 5 PM
- Location: Just a 10-minute walk from the train station
- Industry: Financial Institution & Insurance
What You'll Do:
- Answer incoming calls promptly and professionally.
- Provide accurate information and resolve customer inquiries effectively.
- Maintain a positive and cheerful demeanour, even in challenging situations.
- Document interactions in a clear and concise manner.
- Collaborate with team members to enhance customer experience.
What We're Looking For:
- Previous call centre experience is a must!
- Strong communication skills with the ability to connect with customers.
- A friendly and enthusiastic approach that embodies our commitment to excellent service.
- Ability to multitask and manage time efficiently.
- A proactive attitude and willingness to learn.
Why Join Us?
- Be part of a dynamic team that values your contributions.
- Gain valuable experience in the financial and insurance sectors.
- Enjoy a supportive work environment that encourages growth.
- Potential for contract extension based on performance.
If you're ready to take the next step in your career and make a difference in the lives of our customers, we want to hear from you!
How to Apply:
Send your resume and a brief cover letter highlighting your relevant experience to (insert application email/website). Don't miss out on this opportunity to join an organisation that celebrates your skills and dedication!
Get ready to make a positive impact-apply today!
We can't wait to welcome you to our team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Administrator
Posted 1 day ago
Job Viewed
Job Description
Customer Service Administrator
Our client, a thriving car body repair centre based in Leicester, is currently looking for a Bodyshop Administrator / Customer Service Advisor to join their team on a permanent, full-time basis.
Customer Service Administrator Main duties:
- In this role, you will provide first-class service to customers, whether face-to-face or over the phone. li>Key responsibilities include preparing accurate estimates using computerised estimating systems and demonstrating excellent communication, organizational, and IT skills whilst having a keen eye for detail.
- The role will occasionally involve tasks such as collecting and delivering vehicles, as well as driving cars to the valet.
Customer Service Administrator Essential experience & skills:
- The ideal candidate will have previous experience in administration or customer service within the automotive industry and possess a genuine passion for cars.
- The ability to work efficiently in a busy environment and forge lasting relationships with customers is essential.
- Having a valid driving licence.
Customer Service Administrator Key details:
- Working hours: Monday to Friday, 8:00am-5:00pm.
- Salary range: £28,730 to £0,940, based on experience. < i>Overtime available on Saturdays from 9:00am to 1:00pm, paid at 5 per hour li>This is a permanent position, office based.
If you are interested, please apply online or call (phone number removed).
Customer Service Administrator
Linkster are Recruitment Specialists based in Ashby De La Zouch covering the West and East Midlands area across the great historic cities of Birmingham, Derby, Nottingham and Leicester. We provide temporary, contract and permanent recruitment services across the supply chain sector, from engineering and warehousing, to manufacturing and clerical.
Customer Service Planner
Posted 1 day ago
Job Viewed
Job Description
Permanent, Full Time
We are looking to recruit a Customer Service Planner to join our team, based from our office in Hunslet, Leeds.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, engineers, residents and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you’ll actively schedule available operatives to job tasks, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Whilst experience in a similar role would be advantageous, full training will be provided on systems and processes to ensure you are fully equipped to achieve the requirements of this position.
About You
Candidates will have the following:
- Social Housing experience, would be advantageous li>Repair and Maintenance planning background, would be advantageous
- Good computer skills
- Good communication skills e.g. ability to communicate with different stakeholders at different levels
- Passionate about service delivery and customer satisfaction.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
Please refer to full job description upon completing your application.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
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Customer Service Advisor
Posted 4 days ago
Job Viewed
Job Description
Customer Service Advisor
6 month contract
140 per day
Bradford City Centre - 3 days on site a week
Are you passionate about delivering exceptional customer service in a professional banking environment? We're recruiting for a leading private bank that offers tailored services to personal, business, and specialist clients. Known for its commitment to excellence and discretion, this institution is looking for talented individuals to join its inbound contact centre team.
This is your chance to be part of a team that values precision, empathy, and customer satisfaction, where every call is an opportunity to leave customers with an experience that is second to none.
What you'll be doing:
- Handling inbound calls from a diverse range of customers with professionalism and care
- Supporting day-to-day banking transactions and resolving queries efficiently
- Using multiple systems to ensure accurate account updates and secure handling of information
- Spotting opportunities to improve the customer experience and contribute to service excellence
What you'll bring:
- Previous experience in banking is essential , you'll need to understand financial products and customer expectations
- Call centre experience is also essential , you'll be confident managing high volumes of calls with empathy and clarity
- Strong communication skills and a natural ability to listen, question, and resolve
- Confidence navigating multiple systems and managing your workload effectively
- A proactive mindset with a desire to grow and develop your skills
Working Hours:
- Working hours are Monday to Friday (8am-6pm) including working every other Saturday (9am-2pm)
If you're ready to bring your banking and call centre experience to a role where you'll be appreciated and challenged, we'd love to hear from you.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Lead
Posted 4 days ago
Job Viewed
Job Description
Job Title: Customer Service Lead
Location: Brighouse
Employment Type: Full-Time, office-based
Salary: 28,000 - 32,000
We are excited to be recruiting for an experienced and proactive Customer Service Lead to join our Customer Service team for our client. This role is pivotal in delivering a first-class customer experience by acting as the first point of contact for fault reporting and resolution. The ideal candidate will take ownership of customer issues from start to finish, ensuring they are resolved efficiently and in line SLAs.
If you are an experienced customer service professional, with a background in retail manufacturing, this could be the perfect next step for you.
Key Responsibilities:
As a senior member of the team, you will support the day-to-day operation of the department, drive service improvements, and assist in the development and mentoring of other team members. Your ability to identify trends, escalate issues appropriately, and contribute to process enhancements will be key to your success in this role.
- Lead the daily operations of the Customer Service team.
- Respond to customer calls and queries via the Zendesk system.
- Log faults accurately and liaise with the Product team for resolution.
- Arrange replacement orders as needed.
- Monitor and ensure SLAs and KPIs are consistently met.
- Report on customer service performance using Zendesk reporting tools.
- Manage and respond to customer reviews on platforms such as Trustpilot
- Identify and report key product fault trends to the Product team.
- Contribute to ongoing improvement plans to enhance the overall customer experience.
Skill Requirements for the Customer Service Lead:
- 3-5 years of strong customer service experience, ideally in a retail or furniture-related environment.
- Proficiency in using Zendesk for both customer queries and reporting.
- Proven ability to work within defined SLAs.
- Experience in mentoring or leading customer service team members.
- Excellent organisational skills with a focus on end-to-end issue resolution.
- Familiarity with Trustpilot and online review management.
- Strong written and verbal communication skills.
- Professional and courteous manner in customer interactions.
- Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
- Ability to communicate technical information clearly to non-technical audiences.
If you are passionate about customer service, thrive in a fast-paced environment, and want to make a meaningful impact, we'd love to hear from you.
Please note, due to the number of responses we receive we are unfortunately unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
Customer Service Advisor
Posted 4 days ago
Job Viewed
Job Description
Our client based in Wakefield WF4 is looking for a Customer Service Advisor to join their team .
This could be the perfect opportunity for you!
Position is Temporary to Permanent
Working Hours: Mon-Fri 9.00am -5.00pm
Pay rate :12.21 phr
Key Responsibility :
Customer Advisor
: To assist the UK Product Manager with administration relating to product complaints.
: Inbound call management, both NHS & Consumer Calls.
: Processing orders that involve shipment from UK3 warehouse.
: Effective management of existing customers in the provision of "day to day" operational issues.
: Investigate and respond to queries in a fast and efficient manner to ensure the highest possible levels of customer satisfaction.
: Maintain and update accurate call logging information on Attends CRM systems.
: Perform ad-hoc job-related duties as assigned.
: To handle customer services returns and refunds.
: To provide administration cover for the UK Warehouse Team Leader and where applicable the Office Manager.
: To log weekly KPI's.
: Manage live chat
: All incoming customer communications, ensuring they are answered or passed on to right person in a timely manner.
Requirements :
-Previous experience within a Customer Service environment preferred.
-Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues
-First class telephone skills
-IT literacy (Word, Excel and email).
-Ability to work methodically and accurately, paying attention to detail.
-Strong organisation skills: ability to prioritise effectively and efficiently.
Please submit your CV online
Reference R02
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.