2034 Product Support jobs in Whittington

Salary : Up to 45,000 plus 15% bonus and enhanced pension

Location : Remote, with travel to Veolia sites as required



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you:

• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing:



We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in the UK, Ireland & NME.

This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future.



Key Responsibilities:

• Manage and support various IT platforms while ensuring SLA compliance
  
• Lead and motivate cross-functional teams during development projects
  
• Provide technical support and resolve customer queries
  
• Facilitate collaboration and communication among team members
  
• Host workshops and maintain documentation
  
• Support product deployment with environmental considerations
  

What we're looking for:

Essential

• Previous experience in a Salesforce-related role

• Strong understanding of incident, problem, change, and release management processes

• Excellent stakeholder management skills, with excellent communication and relationship management

• Project management and IT proficiency

• Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities

Desirable:

• Ticket management/IT issues log experience

• ITIL Service Management Framework knowledge

• Knowledge of Waste Management or Utilities

• Driving license would be advantageous as travelling to Veolia UK sites is expected

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

• Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries)
• Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting)
• Log, manage, and resolve support tickets accurately
• Support new and existing customers with product information, account updates, and service changes
• Follow internal processes and escalate where needed
• Deliver great customer experiences with patience and clear communication

• Excellent computer and software skills - fast, confident, and accurate
• Strong English and Maths - capable of writing clearly and working through figures and logic-based problems
• Confident communicator with a calm, friendly manner - especially over the phone
• Basic knowledge of internet services, Wi-Fi, and home networking
• Quick learner, comfortable using multiple systems and multi-tasking
• Reliable and organised - able to follow a 4 on / 4 off pattern including weekends and evenings

• Full training provided
• Hybrid working available after successful completion of training as long as home internet supports equipment and systems required.
• Supportive, small-team environment

We are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact you will be instrumental in delivering a first-class service, ensuring all queries and concerns are managed with care, professionalism, and efficiency. This role is pivotal in maintaining high levels of customer satisfaction and upholding the reputation of the brand throughout the aftercare period.

• 24 days + BH, increases with length of service
• Annual bonus - 5% of your annual salary
• Free Parking
• Career progression
• Ability to buy and sell holidays and carry over
• Healthcare
• Pension Scheme

Hours: Monday - Friday 8.30am - 5pm with an early finish on a Friday at 4.30pm

• Be the primary point of contact for customers, ensuring all queries and concerns are handled promptly and courteously.

• Champion the customer across the business, providing a consistent, informed, and positive experience.

• Maintain a professional and courteous demeanour in all communications, written, telephone, and face-to-face.

• Log and manage all customer interactions in internal systems, ensuring accuracy of records and documentation.

• Issue and manage work instructions via internal systems, coordinating the schedules of Maintenance Technicians to maximise efficiency.

• Liaise with Maintenance Technicians, Subcontractors, and Material Suppliers to monitor progress and maintain service quality.

• Maintain and update file documentation accurately and timely.

• Organise annual PAT testing for technician electrical equipment.

We're looking for someone who is not only customer-focused but also thrives in a fast-paced, solution-oriented environment.

• Confident, polite, and approachable

• Calm under pressure with strong empathy and customer care

• Excellent verbal and written communication skills

• Highly organised and able to manage time effectively

• Strong attention to detail and ability to maintain accurate records

• Problem solver with a pragmatic, "can-do" attitude

• Capable of working independently and collaboratively

• Proficient in Microsoft Office and other IT systems

• Previous experience in customer service, ideally within the construction, housing, facilities or property sectors

BBBH34179

Customer Service Advisor

Crewe | Up to 26,000 per annum | Monday to Friday | 9am - 5pm |

Acorn by Synergie is working with an exciting client in Crewe, offering a fantastic opportunity for a passionate and driven Customer Service Advisor to join their rapidly growing team. This is a perfect role for someone looking to take the next step in their career, with a company that values personal development and work-life balance.

Why You Should Apply:

• Vibrant Team Environment: Our client prides itself on creating a collaborative and supportive culture where every team member feels valued.
• Career Growth Opportunities: With ongoing training and a focus on internal promotions, this company is dedicated to helping you progress and reach your full potential.
• Great Employee Benefits: Enjoy a competitive salary, regular team-building events, and wellness programs designed to support your wellbeing.

The Role:

As the first point of contact, you'll play a vital role in ensuring customer satisfaction. Your daily responsibilities will include:

• Handling inquiries via phone, email, and live chat, delivering exceptional service at all times.
• Providing accurate information about products and services.
• Resolving issues efficiently, escalating when necessary.
• Keeping detailed records of customer interactions.
• Working closely with the team to ensure service targets are met.

What Our Client is Looking For:

• Previous customer service experience is preferred but not essential - attitude and willingness to learn are key.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a positive approach to challenging situations.
• Comfortable with IT systems and open to learning new software.

Benefits:

• Competitive Salary: Up to 26,000 per annum.
• Work-Life Balance: Enjoy a standard Monday to Friday schedule with no weekend work.
• Training and Development: Continuous opportunities to enhance your skills and grow your career.
• Additional Perks: Wellness programs, company discounts, and social events.

This is an excellent opportunity to join a company that truly cares about its employees and offers a friendly, inclusive working environment. If you're ready to take your customer service skills to the next level, we would love to hear from you!

Acorn by Synergie acts as an employment agency for permanent recruitment.

A fantastic opportunity for a Customer Service Manager to join a progressive, innovative company with 25 years’ industry leading experience. As a member of a high performing Operations team, the Customer Service Manager will be leading the Customer Service team to ensure they deliver exceptional customer service to meet organisational and operational objectives. 

Based within exceptional, modern offices, the Customer Service Manager will be rewarded with 23 days’ holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities.

Hours of work are Monday to Friday, between 8am and 6pm. Hybrid working is available following the training period.

The Customer Service Manager will be responsible for the team’s delivery within the agreed service levels and liaising with internal and external customers. You will manage the effectiveness of the service to deliver a robust and efficient service.  The Customer Service Manager will also work with relevant Managers and

the Operations Manager to ensure the overall department aims and objectives are met and exceeded. 

Specific Tasks 

• Liaise with internal and external partners/customers to ensure customer service issues are identified and addressed 
li>Develop and implement customer service policies and procedures  li>Define and communicate customer service standards  li>Oversee the achievement and maintenance of agreed customer service levels and standards  li>Direct the daily operations of the customer services/customer relations team  li>Identify and implement ways to improve quality of service and productivity  li>Co-ordinate and manage customer service projects and initiatives  li>Performance management – monitor and track individual employee performance < i>Identify and address staff training and coaching needs  li>Produce weekly/monthly MI for the business, detailing trends, submitted within SLA to Operations Manager  li>Report customer excellence to the business, to include satisfaction surveys and positive feedback  li>Improving standards, procedures and training manuals 

Knowledge and skills

li>Knows how to lead and develop a high-performing office-based customer service function aligned with operational goals
• Understands the key principles of customer experience management, including service metrics, feedback channels and complaint resolution
• Has knowledge of policy and procedure creation, implementation and auditing for service consistency
• Knows how to generate and interpret management information to support decision making, trend analysis and service optimisation

• Defines, communicates and maintains customer service standards across the team
• Manages day-to-day service delivery operations, ensuring high levels of customer satisfaction and operational efficiency
• Develops and delivers coaching programmes for team leaders and service advisors
• Analyses customer feedback and MI to identify trends, opportunities and service risks
• Leads customer service initiatives and cross-functional projects to improve overall experience
• Handles escalated issues and ensures effective complaint resolution and learning
• Collaborates with other departments to align service practices and resolve inter-team challenges
• Applies structured problem-solving skills and fosters a culture of continuous improvement

KEYWORDS: Manager, customer service, customer relations, customer experience, SLA, KPI

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

CUSTOMER SERVICE ADVISOR – TALKE - £25400 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

• Dealing with high volume incoming calls
• Resolving customer issues in a timely manner
• Liaise with external contractors to arrange and manager resolutions to the queries raised
• Dealing with a variety of questions and queries
• Promoting the benefits of using the services the company provides
• Assisting with contract renewals and retaining customers
• Dealing with complaints
• Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE REQUIREMENTS

• Excellent communication skills
• Ideally experienced dealing with customers on the telephone
• Passionate about helping people
• Team player
• Able to work in a fast-paced environment
• Excellent PC skills
• Problem solver
• Patient
• Able to work under pressure
• Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

• Week One Shifts: 8am-4.30pm
• Week Two Shifts: 9am – 5.30pm
• Week Three Shifts: 10.30am-7pm
• Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
• 20 days holiday plus Bank Holidays
• Onsite Parking
• £5400 plus performance bonus
• Fantastic opportunity to build a career
• Recreational break out rooms
• Excellent ongoing training and support
• Fun days and events
• Feel valued everyday
• Recognition awards

Follow us on twitter #awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – TALKE - £2 00 plus performance bonus after 6 months

My client is a respected social housing provider.In this role, the main responsibilities centre around delivering exceptional customer service by working closely with residents to promptly address queries and resolve any issues with efficiency and care. The position also involves providing exceptional customer service, along with working on the reception, ensuring a welcoming and well-managed front-of-house experience, as well as organising events and meetings that foster community engagement and smooth operations. A strong sense of pride and passion in your work is essential, as it reflects in the quality of service provided and the positive relationships built with residents and colleagues alike.
This is an onsite role.
35 hours per week with 4 hours on a Saturday every other week
12.82phr + holiday pay
Weekly pay
Immediate start
1-3 months +

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Shift Pattern: 37.5 hours per week working 5 out of 7 days.
Contract type: Full time and permanent contract

Making customers happy is at the heart of everything we do. As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.

You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.

We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.

Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.

Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.

We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO benefits page;

• 33 days holiday (including bank holidays)
li>Chance to win free tickets ever month at the AO arena
• Subsidised gym membership
• At least 5% pension contribution
• Health cover with standard package but options to upgrade