10 Railway Operations jobs in the United Kingdom
Engineering Manager - Railway Engineering Services
Posted 6 days ago
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Job Description
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
We are seeking enthusiastic Engineering Managers to join our expanding Rail Engineering Services team in Belfast and to lead on the technical delivery of our diverse portfolio of rail engineering projects across the UK & Ireland, and overseas.
**A little more about your role.**
+ Leading, directing, and coordinating multi-disciplinary technical teams, and supporting the resolution of complex technical problems;
+ Managing client and stakeholder relationships to achieve desired project outcomes;
+ Setting an example for health, safety and welfare on your projects and instilling a strong safety culture within the delivery team;
+ Leading on the development and management of client requirements and other assurance outputs i.e. assumptions and departures;
+ Leading design coordination activities such as integrated design reviews and promoting digitalisation to aid delivery;
+ Working alongside Project and Design Managers to ensure the technical delivery of Rail projects;
+ Provide guidance, support, and mentorship to aspiring engineering managers.
**A little more about your team.**
You will work on exciting and inspiring projects for a variety of infrastructure owners, national and local governments, public and private sector clients including Translink, Transport Infrastructure Ireland, MetroLink, Iarnród Éireann-Irish Rail, Network Rail, HS2, regional transport bodies, operators and contractors. You will be part of the Engineering Management and Project Management Service Line - a team of professionally qualified, talented and diverse individuals that work together to:
+ Deliver multi-disciplinary projects for a number of important clients;
+ Undertake work across the full design lifecycle, from early concept stage to detailed design and subsequently supporting delivery contractors on site;
+ Mentor others in the team, supporting their development by sharing technical knowledge and experience;
+ Provide clients with technical excellence through our delivery of projects.
The role will be based in our city centre office in Belfast. Our offices provide a quality, flexible and dynamic working space focused on the health and wellbeing of our staff, benefitting from innovative design, substantial amounts of natural light, open collaborative spaces and easy access to public transport. It is essential that the successful candidate is resident in Belfast.
We are actively seeking Engineering Managers looking to take the next step in their development with greater independence in how they deliver their work, through to candidates with demonstrable multidisciplinary delivery experience; proven leaders that have a track record of developing and maintaining client relationships.
**What we will be looking for you to demonstrate:**
+ A track record of successfully delivering multi-disciplinary projects as an Engineering Manager, or as an Assistant Engineering Manager / Design Manager;
+ An engineering specialism and experience in railway engineering design;
+ Strong experience in at least one area of the full project lifecycle from initial feasibility studies to detailed design and implementation;
+ A strong understanding of CSM, CDM and other health and safety regulations e.g. Irish Construction Regs, and the application of "safe by design" techniques;
+ An ability to manage multiple workstreams and teams, balancing priorities, making value and delivery judgements / decisions to meet or exceed our client's expectations;
+ Technical knowledge to be able to challenge project teams on outputs / deliverables;
+ Experience undertaking roles with specific engineering responsibilities, e.g. CEM, CRE, DPE or PE, or equivalent functions
+ Chartered or incorporated registration with a relevant professional engineering institution, or can demonstrate you are working towards this;
+ Understanding of client engineering assurance processes;
+ Understanding of railway standards.
It is desirable for applicants to have:
+ Experience across the full project lifecycle from initial feasibility studies to detailed design and implementation;
+ Experience of engineering management of consents-led schemes;
+ Experience of mentoring and developing staff.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
**With us, you can. Apply today.**
**#LI-MA1**
We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
**WHAT'S IN IT FOR YOU?**
**Work-life balance**
At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
**Inclusivity & Belonging**
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
**Health & Wellbeing**
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
**Flex your time**
To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
**Your development**
We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
**#WeAreWSP**
_Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application._
Customer Ambassador - Rail Operations Centre (ROC Three Bridges)
Posted 2 days ago
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Job Description
Are you someone who excels in multitasking and prioritising tasks in a rapidly changing and unpredictable environment? If so, we have an exciting opportunity for you!
Join our GTR Control team as a Customer Ambassador, the go-to person for delivering real-time information to our customers and staff.
With your exceptional communication skills and ability to work under pressure, you'll play a crucial role in ensuring our customers and staff receive the train service information they need. Get ready to make a difference and take your career to the next level!
You'll be responsible for keeping our customer information updated in journey planners and station displays by delivering vital service and engineering updates. Additionally, you'll act as the voice of the customer and collaborate closely with Train Service Managers to ensure that service alterations are made accurately and in a timely manner.
Whether you're interacting with internal or external customers, your focus will be on delivering exceptional customer service and providing clear and consistent information. If you're ready to embrace this exciting opportunity where you can make a genuine impact, we encourage you to apply today!
Can you bring the following into the role?
Essential:
- Excellent analytical and computer skills - using the Microsoft suite of software and as well as possessing the ability to quickly learn the bespoke rail industry systems, as required, to monitor, record and improve GTR performance.
- Effectively use the standards, protocols, and systems that are provided and underpin this by always 'thinking customer' to do the right thing.
- Keeping the customer at the heart of real-time decision-making.
- Strong problem-solving skills, able to think proactively and reactively to resolve issues effectively.
- Excellent communication skills, able to communicate clearly and effectively with customers and team members.
- Tenacity and positive attitude, able to work well under pressure and handle rapidly changing and unpredictable environments.
- Personable and friendly, able to work collaboratively in a team environment while demonstrating a personal style that is in tune with GTR's vision.
Shift pattern:
A 19-week rotating roster is in place and alternates between different shift times. Typically, you'll work a mixture of earlies ), lates ) and nights ) during the week. Within the 19-week roster period, there is a requirement to work a number of weekend rotations. Weekend shifts are 12 hours & )*
* This is a basic overview of the roster pattern. Full details can be issued upon request or during the interview.
Please find attached a job description for full information on the role.
CCTV Evidence Gatherer - Rail Operations Centre (ROC Three Bridges)
Posted today
Job Viewed
Job Description
We're looking for a dynamic and motivated individual to join GTR's CCTV Team as a General Purpose Relief (GPR).
This exciting opportunity places you at the heart of our CCTV operations, supporting multiple functions and playing a key role in investigations across the network. About the Role As a CCTV Evidence Gatherer, your primary responsibility will be to retrieve and provide CCTV footage from trains and stations across the GTR network. You'll use specialist tools to collect relevant data that supports investigations and ensures timely and professional delivery in line with data protection legislation.
As a GPR, you'll also be trained across all CCTV departments, enabling you to cover both the Profiling and Live Monitoring desks when needed. The live monitoring desk is a 24/7 role and as such you may be required to work nights. Profiling involves reviewing historical footage to support criminal, operational, and health & safety investigations. Live Monitoring requires sharp focus and clear communication, often relaying real-time information via airwave radio or other channels. Key Responsibilities Retrieve and secure CCTV evidence from across the network. Support live monitoring and profiling operations. Work to strict timescales and maintain high standards of professionalism. Ensure all data handling complies with relevant legislation, including the Data Protection Act.
What We're Looking For Knowledge: Strong working knowledge of IT systems, especially Microsoft Office. Understanding of relevant legislation (e.g., Data Protection Act). Skills: Excellent communication skills - both written and verbal. Strong analytical and observational abilities. Ability to work effectively with a wide range of people. Commitment to maintaining and improving systems and practices. Experience: Previous experience in a CCTV or similar environment is preferred.
Continuous Improvement Analyst (Secondment/FTC) - Rail Operations Centre (ROC Three Bridges)
Posted 7 days ago
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Job Description
Location: Three Bridges Railway Operating Centre / Hybrid
Contract Type: Fixed Term (Maternity Cover - up to 17 months)
Salary: Up to £42,000 (DOE)
Department: Network Operations
Deadline to Apply: Friday 19th September 2025
Make a Real Impact at GTR
Are you passionate about data-driven decision-making, continuous improvement, and making things better every day? If so, we're looking for a Continuous Improvement Analyst to join our Network Operations team based at the state-of-the-art Three Bridges Railway Operating Centre .
This is a unique opportunity to be at the heart of performance analysis, incident review, and service recovery for one of the UK's largest train operating companies.
About the Role
As a Continuous Improvement Analyst, you'll work closely with the Performance Manager and wider Network Operations team to:
- Drive Data Insight : Analyse performance data, develop new metrics, automate reporting processes, and support the Visual Management process at various operational levels.
- Improve Operations : Investigate incidents to identify root causes and areas for improvement in recovery times, response processes, and service quality.
- Champion Compliance : Monitor how well key processes are followed and help shape better practices through evidence and insight.
What You'll Need
Knowledge & Experience
- A strong understanding of railway performance and GTR's services
- Familiarity with industry systems (e.g. TRUST, CCIL, etc.)
- Hands-on experience with analytical tools like Excel (including VBA) and Power BI
- Proven ability to work with large data sets, and present clear, meaningful insights
Skills
- Excel and data visualisation skills
- Excellent written and verbal communication
- Attention to detail and a drive for high standards
- A collaborative approach and a natural curiosity to learn and challenge the status quo
Values
We're proud to be Fair, Accountable, Collaborative, Transparent , and Open-Minded - and we're looking for someone who shares these principles. You'll also feel respected , valued , and safe working here.
Why GTR?
- Hybrid Working - Flexible blend of on-site and remote
- Meaningful Work - Help shape real operational change
- Team Culture - Join a supportive team that values your input
- Development - Learn, grow, and stretch your analytical skills
Sound Like You?
If you're a detail-driven, insight-focused professional ready to make a difference in railway operations, we want to hear from you.
Apply today and help us deliver a better, more efficient railway for our passengers.
Senior Customer Service Control Manager - Rail Operations Centre (ROC Three Bridges)
Posted 7 days ago
Job Viewed
Job Description
This is a pivotal leadership role, where you will inspire and direct a team of Customer Service Control Managers to ensure our customers, colleagues, and industry partners always receive the right information at the right time especially during periods of disruption.
You'll play a central part in shaping how GTR communicates in real time, acting as the voice of the customer within Control, and driving continuous improvement in our customer experience and communication standards.
What you'll be doing
- Leading, motivating and developing your team to deliver outstanding real-time information and customer experience standards.
- Providing an onsite presence in the Control at critical times to support command and control and major incident management.
- Delivering the Control Information Strategy, creating a consistent approach to customer and staff communications across the business.
- Acting as the key link between Control, wider business teams (including Operations and Network Delivery), as well as industry partners and external stakeholders.
- Embedding customer-focused decision making in all operational processes.
- Driving improvements in the Passenger Information During Disruption (PIDD) process and incident reviews.
- Managing all aspects of people leadership for your team, from performance and welfare to training and development.
What we're looking for
- Proven leadership experience in a fast-paced, customer-focused environment (rail, transport, or other complex industries desirable).
- Strong communication and influencing skills, with the ability to engage stakeholders at all levels.
- A passion for putting the customer at the heart of decision-making.
- The resilience and calm approach needed to manage major incidents and disruption effectively.
- Experience of leading teams through change and driving performance improvements.
Why join us?
At GTR, you'll have the opportunity to make a real impact on the daily journeys of thousands of customers. You'll be part of a collaborative leadership team, with the scope to shape how customer information is delivered across the railway and set new standards for the industry.
Customer Service Team Leader (1 secondment/FTC and 1 permanent role)) - Rail Operations Centre (R...
Posted 5 days ago
Job Viewed
Job Description
We currently have 1 secondment/FTC and one full time position.
Are you able to guide the delivery of passenger information during disruption across the network from the GTR Control at Three Bridges. Acting as the voice of the customer, the role will deliver passenger information during disruption by clearly communicating what the customer needs to do to complete their journey, organising alternative transport and coordination rail replacement buses. The role will influence and monitor the team of Customer Ambassadors to provide exemplary customer service and information delivery to both customers and station teams.
If you have the following experience, we would love to hear from you:-
- Demonstrates a proven track record of achievement while being results driven and a team player.
- Ability to use and understand multiple systems.
- Fasted-paced environment where decisions are critical to the customer.
- Proven capability of building strong relationships within and outside the organisation.
- Experience in working as part of a team.
We are looking for some with the following skill set:-
- Strong problem resolution skills.
- Developing and sustaining strong relationships with Operations colleagues, Network Rail and other Train Operating Companies.
- Identification of customer issues and successful resolution.
- Computer literature with reasonable typing speed.
- Focused, motivated & results orientated.
- Strong attention to detail.
- Good standard of written and spoken English.
- Demonstration of tenacity and positive attitude with an energetic and 'can do' approach.
- Personable, friendly, and possess a willingness to be a strong customer advocate.
In return we can offer you:-
Free Travel - spouse, partners, dependants (on Southern, Gatwick Express, TL, GN , South Eastern)
75% discount on other TOC
PTAC card (reduction underground pass)
Full Final Salary pension
Enrol into pension scheme
25 day Annual Leave
Head of Operations - Rail (RISQS Appointed Person)
Posted 3 days ago
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Job Description
Head of Operations – Rail (RISQS Appointed Person)
Permanent, Full Time
Competitive Salary + Car
Location: Derby / Birmingham with travel
About the role
VINCI Facilities is seeking a high-impact Head of Operations to lead multi-disciplinary facilities management across a portfolio of rail contracts, while also serving as the RISQS Appointed Person for our UK Rail sector.
You’ll own end-to-end operational delivery (hard & soft services), compliance, commercial performance, and service quality across a large, safety-critical estate.
What you’ll lead
Rail Sector – RISQS Appointed Person
- Act as VINCI Rail’s primary RISQS contact: maintain organisational profile, scope and product codes (RICCL) and ensure evidence is current and accurate.
- Plan and host RISQS verifications/audits; close actions and drive corrective/preventive improvements across contracts and suppliers.
- Coordinate HSQE communications from buyers/infrastructure managers, cascade learnings, and standardise best practice across the Rail portfolio.
- Partner with Operations, HSQE and Commercial to ensure supplier and subcontractor controls meet RISQS and buyer expectations.
Rail FM Operations
- Lead the day-to-day delivery of hard & soft services (M&E, fabric, statutory & non-statutory PPM, reactive works, cleaning, vegetation/pest control) across stations, depots and offices.
- Drive KPI/SLA attainment, audit readiness, and added-value initiatives; champion HSE excellence and customer experience.
- Lead contract governance, reporting, risk management and continual improvement with key stakeholders.
- Mobilise works programmes, ensure asset and lifecycle plans, and coordinate supply chain performance to contract requirements.
- Embed robust assurance, documentation and evidence trails for audits and contract reviews.
About you
- Senior operations leader within Rail/FM, with multi-site, safety-critical delivery experience (stations/depots/offices).
- Deep knowledge of hard services (M&E, fabric) and compliance management; confident with KPIs, audits and governance.
- Hands-on experience with RISQS (supplier verification/audit preparation, evidence control, RICCL).
- Strong client and stakeholder management; proven leadership of in-house and supply-chain teams.
- Qualifications: IOSH/NEBOSH (or equivalent) essential; engineering/FM background preferred. PTS/rail competencies are advantageous.
- Flexible to travel across a national rail portfolio; full UK driving licence.
What we offer
- The platform to lead high-profile rail FM contracts and shape sector-wide compliance.
- A collaborative culture, excellent career progression and a competitive package with benefits.
- Hybrid working with travel to sites and regional offices.
Ready to raise the bar for rail FM and compliance? Hit Apply or message us to learn more.
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Operations Director (Civils / Rail)
Posted 7 days ago
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Job Description
Operations Director (Civils / Rail)
72,000 - 80,000 + Company Car + Training Courses + Bonus Scheme + Company Benefits
Kilmarnock
Are you an Operations Manager / Director with experience working in the Civil / Rail sectors looking for an exciting new opportunity to work for a rapidly growing that will continually invest in you and your career?
On offer is an exciting opportunity where you'll become a fundamental asset to the business. You will be responsible for ensuring the safe, profitable and efficient delivery of civil and rail engineering projects across Scotland, you'll also lead project teams, manage resources and uphold compliance with all safety, quality and regulatory standards.
This company has been established 3 years but have already worked on a wide range of exciting projects by providing an exceptional service for their clients ensuring a smooth process every time. They provide expert engineering solutions across the rail, civil and infrastructure sectors and have worked on a range of high-profile projects such as The Great Western Electrification Program and Cross Rail.
This role would suit an Operations Manager / Director looking for an autonomous role where you'll get to manage operation on exciting and prestigious projects for a company that'll continually invest in you and your career.
The Role:
- Oversee daily operations across all live projects to ensure timely and on-budget delivery
- Ensure project teams are supported with the right resources and expertise
- Provide direct line management to project managers, site managers and supervisors
- Build strong relationships with key clients, partners and subcontractors
- Attend project meetings and support commercial teams in client discussions and tender presentations.
The Person:
- Degree / HND in Civil Engineering, Construction or related discipline
- Proven track record in a Senior Operations or delivery role within civil engineering or rail infrastructure
Reference Number: BBBH21183
Keywords: Construction, Project, Rail, Civil, Engineering, Infrastructure, Scotland, Kilmarnock, Track, Operations, Director
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Operations Director (Civils / Rail)
Posted 7 days ago
Job Viewed
Job Description
Operations Director (Civils / Rail)
72,000 - 80,000 + Company Car + Training Courses + Bonus Scheme + Company Benefits
Kilmarnock
Are you an Operations Manager / Director with experience working in the Civil / Rail sectors looking for an exciting new opportunity to work for a rapidly growing that will continually invest in you and your career?
On offer is an exciting opportunity where you'll become a fundamental asset to the business. You will be responsible for ensuring the safe, profitable and efficient delivery of civil and rail engineering projects across Scotland, you'll also lead project teams, manage resources and uphold compliance with all safety, quality and regulatory standards.
This company has been established 3 years but have already worked on a wide range of exciting projects by providing an exceptional service for their clients ensuring a smooth process every time. They provide expert engineering solutions across the rail, civil and infrastructure sectors and have worked on a range of high-profile projects such as The Great Western Electrification Program and Cross Rail.
This role would suit an Operations Manager / Director looking for an autonomous role where you'll get to manage operation on exciting and prestigious projects for a company that'll continually invest in you and your career.
The Role:
- Oversee daily operations across all live projects to ensure timely and on-budget delivery
- Ensure project teams are supported with the right resources and expertise
- Provide direct line management to project managers, site managers and supervisors
- Build strong relationships with key clients, partners and subcontractors
- Attend project meetings and support commercial teams in client discussions and tender presentations.
The Person:
- Degree / HND in Civil Engineering, Construction or related discipline
- Proven track record in a Senior Operations or delivery role within civil engineering or rail infrastructure
Reference Number: BBBH21183
Keywords: Construction, Project, Rail, Civil, Engineering, Infrastructure, Scotland, Kilmarnock, Track, Operations, Director
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Operations Director (Civils / Rail)
Posted 14 days ago
Job Viewed
Job Description
Operations Director (Civils / Rail)
£72,000 - £80,000 + Company Car + Training Courses + Bonus Scheme + Company Benefits
Kilmarnock
Are you an Operations Manager / Director with experience working in the Civil / Rail sectors looking for an exciting new opportunity to work for a rapidly growing that will continually invest in you and your career?
On offer is an exciting opportunity where you'll become.