Office Assistant

London, London £29000 - £30000 annum YouLend

Posted 7 days ago

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Job Description

Permanent

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.  

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.  

The Role

We are seeking an Office Assistant to join our sociable and dynamic team. If you thrive on interacting with diverse individuals, excel in an organised setting, and enjoy a lively, fast-paced, and fun atmosphere, this role might be perfect for you!

Your responsibilities will include maintaining a clean, tidy, and safe environment for both employees and guests, greeting visitors, and ensuring they have a positive first impression of YouLend. Additionally, you will manage travel arrangements, assist with monthly events, keep the office stocked with essential supplies and arrange couriers to send and retrieve equipment.

Reporting to the Office Manager, you will also collaborate closely with various other departments within the business.

Requirements

Responsibilities:

  • Greet and welcome visitors, ensuring a professional and friendly first impression; direct them appropriately and notify relevant colleagues.
  • Perform a range of administrative tasks including handling incoming and outgoing post, arranging couriers, ordering gifts and incentives, and managing office stock and branded materials.
  • Set up and maintain meeting rooms, ensuring cleanliness and readiness for meetings; arrange catering such as breakfasts and lunches, and prepare refreshments.
  • Coordinate employee benefits and wellbeing activities, including booking massage therapists, organizing birthday cakes, and arranging daily lunches.
  • Book and manage travel arrangements, flights, hotels, restaurant reservations, and other trip logistics for international and domestic travel.
  • Liaise with building management and landlords to report and resolve any facilities or maintenance issues promptly.
  • Support HR processes by onboarding new employees (creating welcome packs, scheduling introduction meetings) and offboarding leavers (removing access and updating accounts).
  • Maintain and restock kitchen supplies daily; manage weekly Ocado orders and other regular deliveries.
  • Identify and resolve office issues, escalating when necessary to the Office Manager.
  • Assist with office projects, including workspace extensions, desk relocations, and health & safety inspections.
  • Coordinate meetings with external suppliers, vendors, and contractors as required.
  • Distribute company-wide communications and updates to employees.
  • Monitor and manage the Office Management inbox, ensuring timely responses and task follow-up.

The ideal candidate will have the following skillset:  

  • Excellent time management skills and ability to meet deadlines.
  • Strong workload prioritization and multitasking abilities.
  • Friendly, professional, and approachable manner, representing YouLend as the first point of contact for visitors and callers.
  • Outstanding organisational skills and attention to detail.
  • Proven ability to work under pressure, adapt to changing priorities, and remain calm and efficient.
  • Excellent communication skills, verbal, written, and over the phone.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • First Aid and Fire Safety training (preferred but not required)

Desirable skills:

  • First aid and fire safety trained (ideal but not mandatory)

Salary: £29,000 - 30,000 + £2000 quarterly bonus (based on performance)

Benefits

Why join YouLend?  

  • Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace. 
  • Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC. 

It’s just getting fun: 

  • We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.  
  • But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.  

Lots of upsides: 

  • High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).  
  • Well-capitalised with supportive private equity backing.  
  • Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.  

Motivating work environment:  

  • A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.  
  • Strong and transparent team culture, we have each other’s backs.  
  • Independent work environment where results matter.  
  • Data-driven culture and emphasis on speed (anti-red tape). 

We offer a comprehensive benefits package that includes:   

  • Stock Options 
  • Private Medical insurance via Vitality and Dental Insurance with BUPA  
  • EAP with Health Assured 
  • Enhanced Maternity and Paternity Leave 
  • Modern and sophisticated office space in Central London 
  • Free Gym in office building in Holborn 
  • Subsidised Lunch via Feedr 
  • Deliveroo Allowance if working late in office 
  • Monthly in office Masseuse 
  • Team and Company Socials 
  • Football Power League / Paddle and Yoga Club 

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law. 

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Payroll & Office Assistant

London, London JGA Recruitment Group | B Corp™

Posted today

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Job Description

Job Description

Job Title: Payroll & Office Assistant

Location: North London (Office-based)

Salary: £28,000 – £0,000 per annum

Hours: Full-time, Monday to Friday, 9:00am – 5:00pm

Contract: Permanent

Start Date: ASAP


About the Company

We are a well-established care and support provider delivering high-quality, person-centred services across the community. Our office team plays a vital role in ensuring smooth day-to-day operations and supporting the wider organisation in delivering exceptional care.

We’re now looking for an organised and motivated Payroll & Office Assistant to join our friendly and professional head office team in North London.


The Role

As a Payroll & Office Assistant , you will support both payroll administration and general office operations. This is a great opportunity for someone who enjoys a varied role and thrives in a busy, team-focused environment.


Key Responsibilities


Payroll:

  • Process weekly and monthly payroll accurately.
  • Maintain up-to-date employee payroll records and timesheets.
  • Ensure compliance with payroll legislation and HMRC guidelines.
  • Handle payroll-related queries and assist with pension submissions.
  • Support with statutory payments (SSP, SMP, SPP) and year-end tasks (P60s, P45s, P11Ds).


Office Administration:

  • Provide day-to-day administrative support to the management and HR teams.
  • Manage office correspondence, filing, and general communication.
  • Assist with onboarding and maintaining staff records.
  • Organise meetings, schedule appointments, and manage office supplies.
  • Support in ensuring the smooth running of the office.


About You

  • Previous experience in a payroll and/or administrative role .
  • Strong understanding of payroll procedures and HMRC compliance.
  • Excellent attention to detail, organisation, and time management.
  • Confident communication and interpersonal skills.
  • Proficient in Microsoft Office (Excel, Word, Outlook).
  • Able to work independently and as part of a supportive team.


What’s in It for You

  • Competitive salary of £28,00 – £3 000 per annum.
  • Supportive, friendly working environment.
  • Opportunities for professional development and growth.
  • A role where your contribution directly supports the delivery of meaningful care in the community.


Interested? Contact Liam today!


JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Reward recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

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Office Assistant - Work from Home Administration

W8 Kensington, London Top Level Promotions

Posted 5 days ago

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Job Description

Permanent
Work from Home Data Entry & Administration – Flexible Online Role About the Job

We are seeking reliable and organised individuals in Kensington, London, UK , for a remote administration and data entry role. This opportunity allows you to work from home , completing online computer-based tasks and office duties that support business operations and client projects.

Key responsibilities include updating and maintaining digital records, managing online databases, preparing spreadsheets, and assisting with general administrative tasks. This position is ideal for those who enjoy structured, independent work in a home-based setting.

About the Area

Kensington, located in Central London , is a prestigious and vibrant area known for its cultural landmarks, parks, and thriving professional community. With excellent internet connectivity and easy access to the city’s resources, Kensington provides a suitable environment for online and home-based work. Its blend of historic charm and modern amenities makes it an ideal location for administrative and data entry tasks performed remotely.

About Us

Top Level Promotions is a UK-based company providing professional administration, data management, and research support. Our remote team helps businesses maintain accurate records, streamline office operations, and manage digital data efficiently.

Joining our team allows you to work from home , gain valuable computer and office administration skills, and contribute to meaningful projects. Comprehensive training and ongoing support are provided to ensure success.

Industries We Serve

Office Administration & Data Entry

Online Business & E-commerce Operations

Education & Remote Learning Administration

Customer Service & Information Management

Healthcare & Records Administration

Marketing & Research Data Support

Financial & Reporting Services

Public Services & Digital Coordination

Requirements

Reliable computer or laptop with internet connection

Quiet home workspace suitable for office tasks

Strong attention to detail and accuracy

Ability to work independently and manage time effectively

Skills

Strong written and verbal communication

Organisational and time management abilities

Proficiency with Microsoft Office or Google Workspace

Accurate typing and data entry skills

Dependable and professional working habits

Benefits

Fully remote – no commuting required

Part-time or full-time hours available

Paid training included

Flexible schedule for work-life balance

Opportunities for growth in administration and data entry

Pay Rate

£18.50 – £36.00 per hour, depending on experience and assignment type

Experience

No prior experience is required; full training is provided for successful candidates.

Application

Applicants must currently reside in the United Kingdom . If you are organised, reliable, and ready to perform online administrative and data entry work from home, please submit your application today.

Sincerely, Top Level Promotions Human Resources Department
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Office Administration Assistant - Work from Home

EC1R 1AF Islington, London Top Level Promotions

Posted 10 days ago

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Job Description

Permanent

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration * Aerospace – Aviation & Atmosphere Science * Air Travelers & Airlines – International & Domestic Carriers * Amazon * Apparel/Accessories/Textiles – Online/Retail/Remote * Automotive – Design, Development, Manufacturing * Beverage Industry – Trends, Formulations & Technology * Candy/Confectionery – Chocolate, Sugar, Gum Products * Computers – Information and Online Communication Technology * Customer Service * Data Entry & Analytics * Education – Instruction and Training - Work from Home Programs * Film/Movie – Production, Film festivals, Distribution * Health Care – Public & Home Care * Manufacturing – Raw Materials & Machinery * Marketing & Study Design * Outdoor Gear – Outdoor Gear & Equipment * Pet Foods/Supplies/Pet Owners * Restaurants/Food Service * Travel/Tourism – Local/International * Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection. * A functional home desktop or laptop computer with both camera and microphone capabilities. * It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills. * Strong organizational abilities while working independently. * Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input. * Capacity to manage confidential information in a home office environment. * Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute. * No prior experience necessary – all positions include comprehensive training. * Flexible options available for both in-person group meetings and online participation. * Customize your work schedule, whether you prefer part-time or full-time hours. * Contribute to market innovations and assist companies in enhancing their products and services. * Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out. Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,

Top Level Promotions HR Department
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Office Manager & Administrative Assistant

London, London £20000 - £30000 annum WALT Labs

Posted 21 days ago

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Job Description

Permanent

We are seeking a reliable and proactive Office Manager & Administrative Assistant to organize and coordinate administrative duties and office procedures. This role is based at our London office and is key to maintaining a pleasant, well-organized work environment, ensuring smooth day-to-day operations, and supporting our team’s efficiency and communication.

You will work closely alongside the leadership team, providing operational support across a variety of areas. We are looking for someone who is a proactive thinker—able to anticipate needs, take initiative, and contribute ideas that improve processes and efficiency.

In this position, you will be responsible for scheduling meetings, arranging office supplies, greeting visitors, and providing general administrative support to our employees. Previous experience as an Administrative Assistant, Front Office Manager, or Office Administrator is highly desirable.

The ideal candidate will have:

  • Proven experience with office software (email tools, spreadsheets, and databases); familiarity with Google Workspace is a plus
  • Strong organizational and multitasking abilities
  • The ability to work independently with minimal supervision
  • A trustworthy, self-motivated, and solutions-focused work ethic

Key Responsibilities

Administrative Support & Coordination

  • Work closely with leadership to provide operational support on a variety of projects and priorities
  • Manage agendas, travel arrangements, and appointments for upper management
  • Handle phone calls, emails, letters, packages, and other correspondence
  • Assist colleagues as needed and perform receptionist duties when required
  • Support the onboarding process for new hires

Office Management & Maintenance

  • Oversee the opening and closing of the office (e.g., blinds, music, tidiness)
  • Manage office upkeep, keeping spaces organized and clean
  • Maintain and track office supply stock (general supplies, restroom necessities, kitchen goods, and cleaning items), placing orders as necessary
  • Own conference room scheduling and shipping/receiving procedures
  • Liaise with facility management vendors, including cleaning, catering, and security services

Workplace Culture

  • Promote a collaborative and welcoming office environment
  • Assist in fostering positive communication and team cohesion

Ultimately, you will ensure the office runs smoothly, procedures are followed, and operations continue to improve—helping our team and leadership perform at their best.

Requirements

    • In-office role, Monday - Friday, 9 AM - 6 PM GMT / BST
    • Reliable transportation
    • Proven experience as an Office Administrator, Office Assistant, or similar role
    • Outstanding communication and interpersonal abilities
    • Excellent organizational, time management, and multitasking skills in a fast-paced environment
    • Strong attention to detail and problem-solving skills
    • Excellent written and verbal communication skills
    • Demonstrated leadership abilities and a proactive approach to tasks
    • Proficiency with Microsoft Office or Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets, Google Slides)
    • High school diploma required; BSc/BA in Office Administration or a related field preferred

Benefits

  • Professional Development
  • Private medical
  • Pension
  • Direct Deposit
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Office Manager & HR Assistant

London, London £35000 - £38000 annum LEAP Legal Software

Posted 24 days ago

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Job Description

Permanent

Office & Workplace Coordinator, London, Battersea office

  • Permanent, Full-time, On-site (5 days per week)

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI, one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

Meet the team

LEAP proudly provides cutting edge LegalTech with a human touch, and our HR and People Operations team is dedicated to giving our people the space, support, and empowerment they need to be their best selves at work and do the best work of their careers. From the moment people join LEAP to their final day, you’ll ensure their experience is unmatched.

Our colleagues work hard to deliver top-tier service to our customers, and we want to provide top-tier service back to them. That means being the go-to problem solver, the person everyone turns to when something needs to get done, and the one who’s ready to find solutions at a moment’s notice.

You’ll also need to stay on top of the important stuff – compliance, health and safety, managing contractors, and keeping our spaces running seamlessly. This is a varied and dynamic role, perfect for someone who loves working with people and wants to play a key role in shaping the employee experience.

Requirements

What you'll do

Facilities & Office Management

  • Oversee day-to-day operations of the Battersea office, ensuring a safe, professional, and well-organised environment.
  • Be the main point of contact for all office-related issues and queries.
  • Manage suppliers, contractors, and service providers to ensure quality and cost effectiveness.
  • Keep the office fully stocked with food, beverages, and supplies to create a welcoming space.
  • Room and hospitality management – coordinate bookings, set up rooms, liaise with managers, and arrange catering as needed.
  • Coordinate deliveries, ensuring smooth receipt and distribution.
  • Lead and support facilities projects, such as office refurbishments and moves.
  • Ensure health & safety compliance, including risk assessments and regular checks.
  • Work closely with IT to manage system access, office tech, and troubleshooting.
  • Provide operational support to other UKI offices as required. (Occasional travel)

HR & Recruitment Support

  • HR Administration and Projects – support HR initiatives, with HRIS experience being advantageous.
  • Recruitment Support – assist the Talent Manager with recruitment administration via ATS, Workable.
  • Onboarding – create new starter packs and ensure a smooth welcome for new hires.
  • Events and Socials – plan and organise team events, socials, and wellbeing activities.
  • Culture Support – build social calendars and support internal initiatives to embed company culture.

What you'll bring

This role is ideal for someone eager to develop their career in People Operations who enjoys a mix of office-based work and hands-on involvement in the day-to-day running of a dynamic workplace. It’s a great fit for professionals with experience as an EA, Office Manager, or Facilities Manager who are interested in HR and people-focused initiatives.

You will bring:

  • Proven experience in office management, facilities coordination, or a similar operational role.
  • Knowledge of health & safety regulations (advantageous but not essential).
  • Experience with HRIS systems and recruitment platforms (e.g., Workable) ( advantageous).
  • Previous involvement in facilities projects, such as refurbishments or office relocations (advantageous).
  • Excellent timekeeping, with a reliable and trustworthy approach to work.
  • Outgoing and personable, with strong communication and relationship-building skills.
  • Sociable and approachable, fostering a positive and welcoming workplace environment.
  • Highly organised and detail-oriented, with the ability to manage multiple priorities effectively.
  • Hands-on and practical, with a proactive approach to problem-solving.
  • Tech-savvy and confident using business systems, with the ability to work closely with IT teams.
  • Flexible and willing to travel to other LEAP UKI offices, including occasional overnight stays.
  • Passionate about creating a well-run, supportive office environment, with an interest in HR and recruitment.
  • CIPD qualification or working towards ( advantageous but not essential)

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application

Benefits

What you'll get

You’ll join a friendly, supportive team and enjoy a competitive salary along with a comprehensive benefits package.

  • LEAP pays 8% of your salary into your pension.
  • Private health insurance, including optical and dental.
  • £80 a month gym contribution.
  • Life insurance cover.
  • Employee Assistance Program.
  • Generous Professional Development Fund.
  • Enhanced parental leave.
  • PerkBox membership.
  • Cycle to work scheme.
  • 25 days holiday (plus 8 bank holidays).
  • Work anniversary rewards.
  • Paid time off to give blood.
  • Volunteer day – We offer 1 day per year for a charity of your choice.
  • Free healthy breakfast, light lunch, and snacks.
  • A dog friendly office.

Life at LEAP
LEAP is all about impact, growth, and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think flexible hybrid work, enhanced parenting policy, regular social events, free gym membership, and so much more.

We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture, and we’re committed to empowering LEAPsters with resources and career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.

More you should know
Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 3rd October

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.

It’s fine to use AI to help with your application, just keep it genuine and make sure it reflects you.

A real person will read your CV and chat with you if you’re invited to interview. We want to get to know the real you, not just ChatGPT!

#LI-KT1

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Office Manager/Executive Assistant

London, London Blink - The Employee App

Posted 26 days ago

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Job Description

Permanent

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About the latest Receptionists Jobs in City of Westminster !

Senior Office Manager & Executive Assistant

SW1A 0AA London, London £40000 Annually WhatJobs

Posted 23 days ago

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full-time
Our client, a prestigious firm, is seeking a highly organized and proactive Senior Office Manager & Executive Assistant to manage their operations and provide comprehensive support to senior executives in **London, England, UK**. This multifaceted role requires a polished and professional individual with exceptional administrative, organizational, and interpersonal skills. You will be responsible for the day-to-day management of the office environment, ensuring it runs smoothly and efficiently. This includes overseeing facilities management, vendor relationships, maintaining office supplies, and implementing office policies and procedures. A key aspect of your role will be providing high-level executive support to a team of senior leaders. This involves managing complex calendars, coordinating international travel arrangements, preparing meeting agendas, taking minutes, and handling confidential correspondence. You will be the primary point of contact for internal and external stakeholders, demonstrating discretion and professionalism at all times. Proactive problem-solving and the ability to anticipate the needs of executives are crucial. You will also be involved in event planning and coordination for internal and external meetings, board meetings, and company events. Budget management for office operations and executive support activities will be a key responsibility. The ideal candidate will have a minimum of 5 years of experience in a similar role, preferably within a corporate or professional services environment. Proficiency in all Microsoft Office Suite applications is essential, along with experience using virtual meeting platforms. Outstanding communication, time management, and multitasking abilities are required. A meticulous attention to detail and a commitment to confidentiality are paramount. This is an excellent opportunity for an experienced administrator to take on a challenging and rewarding role in a dynamic city environment.

Responsibilities:
  • Oversee the daily operations and administration of the office.
  • Manage facilities, vendors, and office supplies.
  • Implement and maintain office policies and procedures.
  • Provide comprehensive executive support to senior leaders.
  • Manage complex calendars, travel arrangements, and meeting logistics.
  • Prepare reports, presentations, and correspondence.
  • Act as a primary point of contact for internal and external stakeholders.
  • Organize and coordinate company events and meetings.
  • Manage office budgets and track expenses.
  • Ensure a professional and efficient office environment.

Qualifications:
  • Minimum of 5 years of experience as an Office Manager or Executive Assistant.
  • Proven experience supporting multiple senior executives.
  • Excellent organizational and time management skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong communication and interpersonal abilities.
  • High level of discretion and confidentiality.
  • Experience with budget management and vendor relations.
  • Ability to multitask and prioritize effectively.
  • Proactive problem-solving attitude.
  • Experience in corporate or professional services is preferred.
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Customer Service Representative

Premium Job
WC2N 5DN London £55 - £80 per hour HSBC Holdings plc

Posted 9 days ago

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Part Time Freelance

Customer Service Representative – Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team in the Hospitality and Tourism industry. This hybrid role, located on Queen Street in Auckland, is ideal for individuals who enjoy working with people and thrive in fast-paced environments.

As a Customer Service Representative, you will play a key role in delivering exceptional service to our guests, clients, and visitors. You will handle a variety of customer interactions, including inquiries, bookings, complaints, and general support, across phone, email, and face-to-face channels. Your goal will be to ensure each customer has a smooth, helpful, and positive experience from start to finish.

We welcome applicants with no prior experience, as we offer one-on-one professional training to help you gain the skills and confidence needed to succeed. If you are enthusiastic, reliable, and eager to learn, this is an excellent opportunity to build your career in the hospitality sector.

Key Responsibilities:

  • Assist customers with bookings, reservations, inquiries, and complaints
  • Maintain accurate and up-to-date records of customer interactions
  • Provide clear and friendly communication across multiple channels
  • Collaborate with internal departments to meet customer needs
  • Handle transactions or payment processing as required
  • Promote services, products, and special offers when appropriate
  • Maintain a positive and professional image at all times

Requirements:

  • No prior experience necessary; full training will be provided
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a customer-oriented mindset
  • Ability to multitask and perform well under pressure
  • Flexible availability, including evenings and weekends
  • A willingness to learn and grow in a team environment

If you are passionate about delivering great service and looking for a supportive team that values your development, we encourage you to apply.

Company Details

HSBC Holdings plc is one of the world’s largest banking and financial services organizations, serving more than 40 million customers across 60+ countries and territories. Headquartered in London at 8 Canada Square, HSBC operates through global businesses including Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Founded in 1865, HSBC has a strong heritage and a solid reputation for financial stability, innovation, and customer focus. The company is committed to helping individuals, businesses, and institutions thrive by offering a wide range of services, from everyday banking to complex international finance solutions. HSBC is also leading the way in sustainable finance, digital banking transformation, and inclusion across its global workforce. With a presence in key markets worldwide, HSBC is uniquely positioned to connect customers to global opportunities while maintaining strong local knowledge and expertise.
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Customer Service Representative

London, London The Hertz Corporation

Posted 22 days ago

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Job Description

General Responsibilities
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you'll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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