655 Relationship Building jobs in London

Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.

As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly. You will own renewal and churn mitigation as well as drive upsell and expansion.

If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.

• Manage a brilliant, driven and fun team of Account Managers 
• Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
• Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base

• Successfully managed a team of Account Managers to an NRR target
• Experience with Enterprise clients
• Taken full responsibility/ownership over the book from a commercial perspective
• Worked in a matrixed environment, balancing sales & customer success needs
• A track record of  taking a new product offering to market and managing that change through a team
• CRM/CDP SAAS platform background would be ideal
• Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.

Here are some of our favourite perks and benefits, but we have so many more!

We're Houst

We’re pushing the boundaries of Insurance Technology.

INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.

Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.

With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.

Responsibilities will include :

People Leadership:

• With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
• You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
• You'll cultivate a collaborative and high-performance ethos within the team.

Client Relationship Management:

• Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
• As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
• You will lead business reviews and strategic discussions to align client objectives with platform capabilities

Strategic Account Management:

• You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
• You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.

Client Success Strategy:

• You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
• You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.

Client Feedback and Product Enhancement:

• You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
• Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
• You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.

Stakeholder engagement:

• You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
• You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.

Requirements

Essential Requirements:

Candidates must successfully evidence proven, demonstrable experience in the following areas:

• Insurance industry - developed either within an insurance company, or an insurance software provider;
• Account Management/ Customer Success Management experience
• Leading and managing teams
• Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
• Excellent leadership, interpersonal and communications skills
• Strategic thinking and the ability to align client needs with company objectives
• Analytical mindset with the capability to interpret data and make informed decisions
• Demonstrated track record of managing and nurturing strategic client relationships
• Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.

Desirable:

• Bachelor’s degree in Business, Marketing, Technology or related field
• Solid understanding of InsurTech landscape desirable

Benefits

• We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
• Inclusion in the company share plan

• Participation in a performance linked bonus scheme
• Annual Learning & Development allowance of £1,250
• Free access to LinkedIn Learning & Microsoft ESI Learning platforms
• Monthly wellness allowance of £100 for you to put towards health and wellness activities
• Group Income Protection
• Life Cover
• We are a member of the Employee Assistance Program, that supports our staff 24/7
• Participation in the company pension scheme
• Cycle to Work Scheme

Job Title: Experiential – Account Director

Location: Hybrid (UK-based with travel across UK & Europe)

Reporting To: Head of Client Services and the Chief Experiential Officer

Contract Type: 13 month FTC – Mat Leave Cover

About brandformula

brandformula is a strategic marketing agency that brings brands to life through impactful, insight-led experiences across events, exhibitions, and activations. We work with ambitious brands in the financial services sector, delivering bold creative thinking and flawless execution.

We are now looking for a confident, commercially driven Account Director – Experiential to lead our growing team, shape strategic direction, and deliver standout experiences across the UK and Europe.

The Role

As the Experiential – Account Director, you’ll oversee the day-to-day management of the Experiential team while driving growth, ensuring operational excellence, and acting as a senior client lead. Reporting into the Head of Client Services and the Chief Experiential Officer, you will work strategically across the agency, helping to integrate experiential thinking into broader client solutions and collaborating with other departments on upsell and cross-sell opportunities.

This is a role for a strong leader who is not only strategically minded but also comfortable making confident decisions, leading from the front, and mentoring others.

Key Responsibilities

• Lead and manage the Experiential team (3 direct reports), providing daily support, development, and performance oversight
• Be the key client contact for dedicated accounts, while supporting wider relationship management across all experiential projects
• Drive sales and growth within the Experiential function, identifying new opportunities and leading cross-agency upsell initiatives
• Oversee and manage end-to-end project delivery, from client brief through to final execution
• Confidently pitch and present to senior stakeholders, articulating strategic thinking and creative direction
• Maintain regular reporting and performance metrics, providing insight to the Executive Director and wider leadership team
• Work closely with suppliers, ensuring timely delivery, cost management, and creative integrity
•  Collaborate with exhibition designers and builders, demonstrating a solid understanding of materials, build methods, finishes, costs, and technical language
• Ensure full financial oversight of the team’s work, including budget creation, estimate development, invoicing and reconciliation
• Champion innovation within the team – identifying fresh formats, technologies, and experiential trends
• Support team development – act as a mentor, provide training and advice, and create an environment for growth and learning
• Travel as required across the UK and Europe to oversee live event delivery (including occasional weekend travel during peak periods)

What You’ll Bring

• A minimum of 8 years’ experience in experiential marketing, events, or exhibitions
• Strong background in managing both client relationships and internal teams
• Proven experience in cross-functional collaboration and growing business through upselling
• A confident, strategic mindset – not afraid to make big decisions or challenge the status quo
• Deep understanding of exhibition build processes, with fluency in materials, finishes, and build costs
• Skilled in supplier and budget management, with strong commercial acumen
• Proficient in Microsoft 365, particularly Excel and Canva 
• Excellent presentation, communication, and stakeholder engagement skills
• Ability to work at pace, meet tight deadlines, and manage multiple workstreams effectively
• Passionate about delivering industry-leading experiences and supporting team development

Why Join brandformula?

• At brandformula, you’ll be part of a collaborative, ambitious, and supportive team that’s passionate about creating exceptional work. You’ll have the autonomy to shape ideas, drive growth, and lead exciting projects across Europe and beyond.

Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system. We raised $100M from top-tier investors including Multicoin, Balderton, Lakestar, Accel, Creandum, Lowercarbon, Ribbit, Box Group and strategic angels like Nico Rosberg, the Co-Founder of Solana and GPs behind Meta, Revolut, Spotify, Uber and more.

We’re creating a fully integrated energy company: from developing solar, wind and hydrogen projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs and pass on savings to customers.

We are now looking for an incredibly driven and ambitious individual to supercharge and expand our greenfield utility-scale development projects with a specific focus on land acquisition and landowner engagement. The ideal candidate will be an exceptional independent operator willing to work at high intensity as part of our core team. They will have a very strong bias towards action and feel comfortable generating and handling both outbound and inbound leads. They will also drive project development strategy, including site identification and origination, outreach to landowners and feasibility studies.

• Identify and originate potential sites for utility-scale renewable energy projects across the UK
• Proactively engage with landowners through outbound outreach, inbound inquiries, and relationship management
• Negotiate land agreements and support the structuring of commercial terms
• Conduct feasibility studies and initial assessments, collaborating with technical teams to evaluate site potential
• Maintain a well-organised pipeline of opportunities, ensuring consistent follow-up and progress tracking
• Provide insights to refine project development strategy, outreach methods, and internal processes
• Represent Fuse Energy professionally in conversations with landowners, partners, and other stakeholders
• Work closely with the core team to scale Fuse’s greenfield project portfolio at pace

Requirements

• Relentless approach to business development and developing project pipelines
• Some experience with outbound sales and lead generation
• Highly structured approach to lead generation and management
• Focus on strategy improvements and process optimisation
• Ability to learn quickly and work independently
• Excellent written and spoken English
• Bachelor’s degree from a good university
  

Bonus:

• Previous experience in the energy industry and/or working with landowners in the UK

Benefits

• Competitive salary
• Biannual bonus scheme
• Fully expensed tech to match your needs
• Deliveroo breakfast and dinner for office-based employees

Why TerraPay:

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Read more about TerraPay here.

Our culture & core values:

At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.

With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities .

Explore more vacancies here .

Click here to see what our employees feel about TerraPay.

Stay connected with TerraPay on LinkedIn .  

Requirements

Location: London, UK / Anywhere in Europe

Role overview:

The Business Development (BD) Manager will spearhead the search for new customers and partners across UK, focusing on global money movement. As a sole contributor, the individual must be target-driven with a strong passion and commitment to achieving results. This role requires a hands-on approach, involving deep engagement in execution and leading from the front.

How you will create impact:

The Business Development (BD) Manager will significantly impact TerraPay's growth and presence across the UK through the following key responsibilities:

• Strategic Sales and Development : Owning, crafting and implementing a comprehensive sales and business development strategy for TerraPay, driving expansion and market penetration in the UK region.
• Sales Cycle Management : Overseeing the entire sales process—from lead generation and account management to closing deals with C-suite executives—ensuring efficient and effective execution.
• Partnership Development : Building and nurturing strategic relationships with fintechs, money remittance companies, and other financial institutions to enhance TerraPay’s market position and business opportunities.
• Collaborate with cross-functional teams: including marketing, product, and customer ops, to align strategies, drive innovation, and deliver solutions for enterprise customers. Leverage clear communication and teamwork to streamline workflows, resolve challenges, and ensure successful execution of new customer go-lives or existing customer up-sell opportunities
• Lead Generation and Reporting : Attending tradeshows, sourcing leads, and following the sales process while providing detailed reports to the sales management team.
• CRM Utilisation : Maintaining accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities.
• Feedback and Strategy Adjustment : Providing actionable insights and feedback to the line manager about pipeline status, performance metrics, and strategic adjustments.
• Client Retention and Satisfaction : Ensuring high levels of client retention, contractual health, and overall satisfaction through proactive management and support.
• Communication Facilitation : Strengthening the connection between customers and TerraPay’s back-office services to streamline communication and resolve issues effectively.

Essential qualifications:

• 10+ years experience in Payments, Fintech, or Financial Services industry, with hands-on experience in B2B enterprise sales.
• Preferred direct experience selling to  Enterprise-grade clientssuch as major Money Remittance Operators, PSPs,  Fintechs , traditional or challenger Banks.  Degrees –University Degree CRM Savvy: You’re a CRM whiz. If it’s not in your toolkit, it should be!
• Flexibility & Ownership: You’re adaptable, self-motivated, and take full ownership of your tasks.
• Team Spirit: You thrive in a team environment and are open to change but can also handle working independently.
• Customer & Market Centric: You’ve got a strong grasp of customer needs, market dynamics, and industry requirements.
• Relationship Builder: You excel at creating and maintaining effective relationships with clients, partners, third parties, and colleagues.
• Detail-Oriented: Your attention to detail is impeccable—nothing gets past you!

Interview rounds & assessments:

• Table for Two: A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.
• Beyond the Bio: A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.
• Manager Meetup: A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.
• Let’s Collab: A cross-functional round that offers insights into other teams and functions and explores how your role aligns with them. (Only if recommended by the Hiring Manager.)
• Meet Minds: A cultural fit round that includes an overview of the company’s core values and long-term plans.
  
  

Benefits

• A competitive compensation package.
• Join a global team with members from 45+ different nationalities spread across 5 continents.
• 25 Competitive days holidays + national holidays and birthday leave.