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Retail Sales Assistant | Fashion | Glasgow | £12.60 per hour

We're looking for a confident and customer-focused Retail Sales Assistant to join a leading fashion and outdoor brand across Glasgow . You'll have the chance to take ownership of your own concession and support other local locations, so being able to drive is essential.

If you're passionate about retail, love meeting new people and enjoy giving great advice, this Sales Assistant opportunity could be perfect for you.

What's on offer:

• £12.60 per hour, with pay increases through training and development
• Opportunity to work across different retail locations in Glasgow
• No Sunday working
• Supportive team culture with ongoing development
• Up to 70% discount across all products
• Quarterly bonus and annual recognition awards
• Brand-new uniform provided twice a year

What you'll be doing:

• Delivering excellent customer service as a Retail Sales Assistant
• Driving sales and building strong relationships in your concession and surrounding stores
• Merchandising, replenishing stock and keeping displays looking great
• Supporting other nearby retail concessions when needed
• Using your product knowledge to give customers advice they can trust

About you:

• Previous experience as a Retail Assistant or Sales Assistant is essential
• A people person who enjoys engaging with customers
• Proactive, organised and confident working independently
• Full UK driving licence and access to your own vehicle

If you're ready to build your retail career with a supportive, growing brand where no two days are the same, apply today to become our next Retail Sales Assistant in Glasgow.

Zachary Daniels is a specialist retail recruitment consultancy matching great talent with great brands.

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

BBBH34541

• Assist in daily store operations and provide excellent customer service.
• Supervise and guide retail assistants, fostering a positive team environment.
• Manage inventory, including stock takes and replenishment.
• Implement visual merchandising strategies to enhance product presentation.
• Handle customer inquiries, complaints, and returns effectively.
• Process sales transactions accurately using the POS system.
• Contribute to remote tasks such as sales reporting or online engagement.
• Ensure compliance with health, safety, and security procedures.
• Train and mentor new employees.

• Previous experience in a retail environment, with supervisory experience preferred.
• Strong understanding of retail sales principles and customer service best practices.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Basic analytical skills for sales data interpretation.
• Flexibility to work varying shifts, including weekends and evenings.
• Demonstrated interest in the retail sector.

Starting salary: £25,077

Contract type: Permanent

Grade: 1

Location: Stirling Castle

Working Hours: 5 out of 7, including weekends and public holidays

Interviews: To be held in person at Stirling Castle on Week Commencing 24th November

Thank you for your interest in the post of Retail Assistant with Historic Environment Scotland that will be based in Stirling Castle. This is a permanent position.

Are you looking for a role that is both fun and unique? You'll get a unique view into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world through proactive selling of retail products. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Stirling Castle during the summer season.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Customer Service

• Engage with customers helping them with their buying decisions and answering any questions to improve their enjoyment of the Castle.
• Strive to provide the warmest welcome to our visitors and engage proactively with customer service.
• Carry out the daily operational duties of the shop as requested by the Retail Supervisor or Manager.
• Processing and promotion of retail transactions through the till system.
• Responsibility for the retail areas including ordering of stock, pricing, rotation and attractive display of stock.
• Increase sales through the provision of onsite tastings
• Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
• Processing sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
• Support the team in achievement of quality assurance Key Performance Indicators.
• Actively support HES seminars, events, functions and promotions.

Teamwork

• Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
• Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery.

Commercial Awareness

• Working together with your team to achieve overall commercial performance targets.
• Maximise commercial opportunities and capitalise on income generating opportunities through selling and upselling appropriate merchandise and promoting other sites and products.
• Assist Retail Supervisor to ensure accurate stock management and assist with stock ordering and deliveries as required.

Health and Safety & Compliance

• Ensure the security of the site, buildings and contents, including acting as key holder (where required).
• Monitor and comply with all H&S procedures/guidance relevant to the site.
• Follow correct procedures to ensure safe operation of all equipment.
• Ensure that the health and safety of staff, visitors and contractors is paramount at all times.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:

1. Why you are interested in the post with Historic Environment Scotland

2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential Criteria:

• Retail sales experience.
• Experience delivering high standards of customer service.
• Excellent team working skills.
• Knowledge of Electronic Point of Sale till systems.
• Experience dealing with cash, credit transactions and end of day procedures.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at or call our Head Office at and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

• Engaging with customers to understand their needs and recommending appropriate products and services.
• Meeting and exceeding individual and store sales targets.
• Maintaining a high standard of product knowledge and providing expert advice.
• Processing transactions accurately and efficiently using the POS system.
• Assisting with stock management, including receiving, unpacking, and merchandising.
• Maintaining visual merchandising standards to enhance the store's appeal.
• Providing training and mentorship to junior sales staff.
• Handling customer inquiries and resolving complaints with professionalism and efficiency.
• Participating in store opening and closing procedures.
• Contributing to a positive and collaborative team environment.
• Preparing sales reports and conducting inventory counts as required.
• Utilizing remote communication tools for team meetings and administrative duties.

• Proven experience in a retail sales environment, with a track record of success.
• Excellent communication and interpersonal skills.
• Strong sales acumen and a customer-centric approach.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using POS systems and other retail software.
• Flexibility to work a variety of shifts, including weekends and evenings.
• A proactive and enthusiastic attitude.
• Previous experience in a senior or supervisory role is highly advantageous.
• Comfort and competence in using remote collaboration tools for hybrid work.

• Exceeding individual and team sales targets through effective selling techniques.
• Providing outstanding customer service, building rapport and loyalty.
• Offering expert fashion advice and personalized styling recommendations.
• Maintaining impeccable visual merchandising standards across the sales floor.
• Managing stock effectively, including receiving, processing, and accurately recording inventory.
• Assisting with opening and closing procedures.
• Contributing to a positive and collaborative team environment.
• Upholding the brand's image and values at all times.
• Processing customer transactions accurately and efficiently.
• Identifying opportunities to upsell and cross-sell products.
• Keeping abreast of current fashion trends and product knowledge.
• Assisting in the training and development of junior sales staff.
• Maintaining store cleanliness and organization.

• Previous experience in a retail sales role, preferably in fashion or luxury goods.
• Proven ability to meet and exceed sales targets.
• Excellent interpersonal and communication skills.
• Strong understanding of fashion and current trends.
• Customer-focused with a passion for service excellence.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, including weekends and holidays.
• Basic knowledge of inventory management systems.
• A professional and well-presented demeanor.

Our client, a progressive and purpose-led financial service provider, is seeking a Customer Support Advisor to join their team in Glasgow (9am-5pm; office-based). This is a permanent, full-time role offering a competitive salary and the opportunity to contribute to a growing, tech-enabled financial services organisation.

The organisation is undergoing a transformation to enhance its digital capabilities and customer experience. This role is central to supporting that journey, with a strong emphasis on multi-tasking across multiple channels and systems, far beyond a traditional call centre environment.

About the Role

This is a front-line, customer-facing position where you'll support users across the full lifecycle of financial products and services. You'll work across a range of digital and traditional communication channels, using bespoke systems to deliver high-quality outcomes.

Key responsibilities include:

• Delivering omnichannel support via ticketing platforms, email, phone, and other digital tools.
• Managing multiple tasks and systems simultaneously in a fast-paced environment.
• Making informed decisions that balance customer needs with business risk.
• Ensuring fair outcomes in line with Consumer Duty and Vulnerability policies.
• Supporting operational goals including service levels, quality standards, and risk management.
• Handling secure customer transactions and completing both front and back-office tasks.
• Working flexibly across the business to support evolving service models.

The ideal candidate will be comfortable working in a fast-paced, omnichannel support environment, handling customer interactions across digital platforms, telephony, and internal systems. A background in financial services or other regulated industries is highly desirable, along with strong administrative and communication skills.

If you would like more information please get in touch

Job Types: Full-time, Permanent

Pay: £25,500.00-£26,000.00 per year

Work Location: In person

Permanent vacancy - Customer Service Coordinator

Location - Hillington

Salary - upto £35,000 depending on experience

Monday - Friday

Working hours

Fully on site

About the job

Our client based in Hillington are looking for a Customer Service Coordinator to join their team. Key aspects of the role is to make sure the highest level of customer service is maintained with distributors, and key stakeholders at all times. Manage the shipping process of goods and ensures that orders are delivered on time and in full and to manage relationships with suppliers and warehouse partners.

EXPORTS AND CUSTOMES EXPERIENCE WOULD BE PREFFERED FOR THIS ROLE.

· Ensures all order related documentation is completed promptly and to a high standard to ensure no delays to shipments.

· Manages relationships with key freight and warehouse partners to make shipments as cost effective as possible.

· Works closely with production to move products via under bond as quickly and efficiently as possible to ensure stock available to meet customer deadlines and requirements.

· Works with key stakeholders in commercial and marketing to ensure products/advertising material are available for tastings/events.

· Manages customers' orders to ensure they are delivered on time and in full.

· Deals with any complaints in a prompt and efficient manner ensuring customer satisfaction.

· Ensures reporting requirements are completed within agreed timescales.

· Follow template - current stock levels / forecasted vs. shipped sales call offs / expected next order.

· Price list follow ups - confirmation of receipt & encourage new orders.

· Overdue payment - follow up by phone, flag cashflow issues to accounts team.

· Ownership of finished goods across all dispatch sites - highlight customer bottlings / slow moving stock / split cases to sales business partner.

· Join sales QBR meetings/calls to build better relationships.

· Ownership of key customer contact database: phone, email and postal address for logistics/order depts, finance/ accounts depts etc.

Experience

· Circa 2 years export and customs experience preferred.

· Order management experience preferred.

· Systems literate - proficient in MS Office.

· Experience of developing processes and systems is an advantage.

· Ability to work at a fast pace while ensuring excellent attention to detail.

· Ability to use your initiative and work part of a team.

· Resourceful and determined to deliver on time to a high standard.

· Organised with a "can do" attitude.

· Resilient.

· Proactive.

· Self Sufficient.

· Level-headed.

· Internal & external stakeholder management.

· Proficient in excel, outlook.

· Understanding of enterprise resource planning systems.

If you have the skills and experience for this role, please submit your CV and we will be in touch. Thanks

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor

Glasgow

6 month Contract

£157 per day

How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary 6 month contract. If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you!

The Opportunity

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details!

• £157 per day, paid via Umbrella
• 6 month contract
• Hybrid working, 3 days a week in the office.
• Office based in Central Glasgow, Scotland.
• Working 9:30am - 18:00pm
• Working every other Saturday, 9:30am to 18:00pm with a day off in Lieu.
• 17th November start date!

What you will be doing

• Supporting our clients customers during vulnerable moments, when they most need it.
• Building natural rapport through great conversations with our clients customers in a way that makes them feel protected and valued.
• Showing great personal resilience in the face of challenging customer situations to deliver great outcomes.
• Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome.
• Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development.

What we ask from you?

• Experience of working within a contact centre, additional experience of working within Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Strong teamwork ethic and highly motivated.
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Ability to grow, adapt and change accommodating business needs and priorities

What next?

If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 17th November.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

LOCATION: The Forge

PAY RATE: £12.59 per hour

SHIFT PATTERN: weekdays and weekends, 0 hours per week

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at  We're here to help!

ROLE OVERVIEW AND PURPOSE

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at  . We're here to help!

Job Purpose: 

To maintain a safe and secure environment within the shopping centre by patrolling the premises, monitoring surveillance systems, responding to incidents, and providing assistance to the public. 

Key Responsibilities: 

Patrol Duties: 

• Conduct regular foot patrols of the shopping centre, including car parks, service areas, and public spaces. 

• Monitor for suspicious behaviour, theft, vandalism, or other criminal activity. 

Surveillance Monitoring: 

• Operate CCTV and other security systems. 

• Identify potential security risks and respond accordingly. 

Incident Response: 

• Respond promptly to alarms and emergencies (e.g., fire, medical incidents, theft). 

• Report and record incidents accurately and in a timely manner. 

• Liaise with emergency services when required. 

Customer Service: 

• Provide directions and assistance to visitors. 

• Assist with lost children or vulnerable individuals. 

• Support retailers and staff with security concerns. 

Access Control: 

• Monitor and control access to restricted areas. 

• Check deliveries and contractor credentials. 

Health & Safety: 

• Monitor and report hazards. 

• Ensure compliance with safety procedures during evacuations and drills. 

Reporting: 

• Complete daily occurrence logs and incident reports. 

• Maintain records of inspections, patrols, and incidents. 

Key Skills and Attributes: 

• Strong observational skills and attention to detail. 

• Good communication and interpersonal skills. 

• Ability to stay calm under pressure and handle conflict professionally. 

• Physical fitness and the ability to be on foot for extended periods. 

• Basic computer skills (for CCTV, report writing, etc.). 

Qualifications and Requirements: 

• Valid SIA (Security Industry Authority) licence (UK-specific; equivalent in other countries). 

• Previous experience in a security role is preferred. 

• First Aid certification (desirable). 

• DBS/Criminal background check clearance (depending on jurisdiction). 

• Knowledge of emergency procedures and health & safety regulations. 

Typical Shift Patterns: 

• May include day and night shifts, weekends, and holidays. 

• Rotating shifts depending on operational needs. 

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.