57 Retail Assistant jobs in Crook

• Assist the Store Manager in daily store operations, including opening and closing procedures.
• Supervise and motivate store staff, ensuring high levels of customer service.
• Drive sales performance and contribute to achieving store targets.
• Manage inventory, including stock takes, merchandising, and ensuring product availability.
• Handle customer inquiries, complaints, and provide solutions in a timely manner.
• Ensure the store is well-presented, clean, and adheres to visual merchandising standards.
• Support in the training and development of new and existing staff.
• Deputize for the Store Manager as required, taking responsibility for all store functions.
• Assist in implementing company initiatives and promotions.
• Monitor stock levels and report any discrepancies or issues.
• Adhere to all health and safety regulations.
• Contribute to creating a positive and productive work environment.

• Previous experience in a retail environment, preferably in a supervisory or assistant management role.
• Strong customer service skills and a passion for retail.
• Good communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Basic understanding of inventory management and merchandising.
• Reliable and punctual with a strong work ethic.
• Flexibility to work shifts, including weekends.
• Experience with POS systems is an advantage.

About the Role

The role of Retail Assistant Manager is to assist the Store Manager in all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.  

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Hours: 40 hours per week, 5 days out of 7 (rota basis) between the hours of 6am and 10pm Monday to Sunday

The successful candidate must be flexible, the role will require working evenings, weekends and bank holidays

Location: Company Shop, Haughton Road, Darlington, DL1 2BJ

Salary : £31'748 per annum

Requirements

Accountabilities and Responsibilities 

• Supporting the Store Manager with the day-to-day service to colleagues, members and other stakeholders.  

• Ensuring that you and all members of your team adhere to all Company Shop Group policies and procedures. 

• Ensure that all Food Safety and Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice including the reporting of any near misses and accidents. 

• Ensuring that all trading standards rules and regulations, merchandising guidelines and brand security measures are upheld.  

• Always delivering a proficient level of customer service to all our members. 

• Working closely with the Store Manager to deliver retail excellence in achieving green audits, sales budgets, KPI’s, local engagement plans and productivity model.  

• Drive change and continuous improvement by constantly looking for operational improvements, sharing knowledge and leading by example. 

• Delivering the day-to-day retail activity including but not limited to membership, replenishment, deliveries, waste management, markdowns, cash office, hygiene/housekeeping and product recalls across all areas of the store including services, chill, ambient, non-food, produce, frozen, warehouse and colleague and external areas.  

• Managing financial transactions correctly, assisting members through the checkout, processing all payments correctly including cash, card, contactless and refunds.  

• Being responsible for opening and closing the store, ensuring the store is ready for trading. 

• Supporting the Store Manager by acting as Duty Manager as and when required. 

• Management of colleagues, to include: 

• Rota/Payroll Management  

• Regular 121’s, documenting discussions and follow up actions/feedback annual reviews  

• Absence monitoring and management 

• Disciplinary and grievance issues in accordance with Company Shop policies 

• Recruitment and onboarding of new colleague. 

• Engaging your team both within your department and within other departments to support cross functional and positive working relationships. 

• Regular team briefings/huddles, striving to create a team environment through effective communication, motivation, inclusion and equality. 

• Leading and developing members of your team to deliver performance against plan and ensuring they deliver the tasks they are accountable for.  

• Supporting, developing and coaching all members of your team using development and succession planning tools.  

• Keeping up to date with information relevant to your department, cascading accordingly to your team.  

• Carrying out such other reasonable tasks as might be required by the Company from time to time.  

Knowledge, Skills and Experience:

• Proven record of management in a retail environment whilst managing a team of colleagues.  

• Solid interactive skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems. 

• Lead by example and always uphold Company Shop Group values. 

• Ability to build and maintain effective working relationships. 

• To be flexible and adaptable to support the needs of the business. 

• Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos.  

• Strong operational and technical knowledge of your departmental area. 

• Ability to effectively plan, organise and manage own workload.  

• Excellent time management/organisational skills and ability to work to strict deadlines.  

• Service focused mindset for both internal and external customers. 

• Solution focused mindset bringing solutions and opportunities. 

• Basic mathematical and cash handling skills.  

• Food Safety - Level 1.  

Other duties that you may be required to undertake  

• Operation of MHE. 

• Carrying out First Aid and/or Emergency Response Marshalling.  

• Food Safety - Level 2. 

• Supporting and helping other Company Shop Stores or Colleague Shops across the United Kingdom.

Benefits

What's in it for you:

• Competitive salary with details available upon application
• Free membership to Company Shop for you and 10 x nominees.
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking.
• Subsidised staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
• Employee Assistance Programme – Grocery Aid.
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
• Contributory pension scheme with death in service benefit.

• Greet and assist customers in a friendly and professional manner, understanding their needs and providing tailored recommendations.
• Develop and maintain a deep knowledge of our product range to effectively answer customer queries and upsell where appropriate.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Maintain store presentation standards, ensuring displays are attractive, well-stocked, and adhere to merchandising guidelines.
• Assist with stock management, including receiving deliveries, checking inventory, and processing stock takes.
• Handle customer inquiries, complaints, and returns with empathy and efficiency, striving for first-contact resolution.
• Contribute to achieving store sales targets and key performance indicators (KPIs).
• Train and mentor junior sales associates, sharing best practices and product knowledge.
• Ensure adherence to all company policies and procedures, including health and safety regulations.
• Collaborate with the store management team to identify opportunities for sales growth and customer engagement.
• Participate in visual merchandising efforts, contributing to the overall aesthetic and appeal of the store.
• Proactively seek opportunities to enhance the customer shopping experience, turning potential issues into positive interactions.
• Stay updated on product knowledge, promotions, and company initiatives to provide the best possible service.

• Previous experience in a retail sales role, with a preference for at least 2 years in a senior or supervisory capacity.
• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse customer base.
• Strong sales and customer service orientation, with a genuine desire to help customers.
• Ability to work effectively as part of a team in a fast-paced environment.
• Proficiency in using point-of-sale (POS) systems and other relevant retail technology.
• A flexible approach to working hours, including weekends and public holidays as required by store operations.
• A keen eye for detail and a commitment to maintaining high standards of store presentation.
• Demonstrable ability to handle challenging customer situations with professionalism and tact.
• A proactive and results-driven attitude, with a commitment to achieving sales targets.
• Ability to undertake physical tasks such as lifting and moving stock as part of daily duties.

• Drive sales and achieve individual and team targets.
• Provide outstanding customer service and build lasting relationships.
• Develop and implement effective sales strategies.
• Maintain visual merchandising standards and product displays.
• Manage inventory, including stocktakes and replenishment.
• Lead, mentor, and motivate the sales team.
• Handle customer queries, complaints, and feedback effectively.
• Ensure compliance with company policies and procedures.
• Contribute to a positive and collaborative team environment.

• Minimum of 3 years of retail sales experience, with a proven history of exceeding sales goals.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service abilities.
• Proficiency in POS systems and retail management software.
• Ability to work flexible hours, including weekends and holidays.
• A passion for the retail industry and delivering exceptional customer experiences.
• Resilience and the ability to thrive in a fast-paced environment.

• Achieve and exceed sales targets through effective sales strategies and team motivation.
• Lead, train, and develop a team of retail professionals to deliver outstanding customer experiences.
• Manage store operations, including visual merchandising, inventory control, and cash handling.
• Build and maintain strong relationships with high-value clients, fostering loyalty and repeat business.
• Ensure the store environment consistently reflects the brand's luxury image and standards.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Manage staff rotas, recruitment, and onboarding processes.
• Liaise with head office on marketing initiatives, product launches, and operational matters.

• Previous experience in a management role within the luxury retail sector.
• Demonstrated success in driving sales and achieving targets.
• Excellent leadership, coaching, and team-building skills.
• Strong understanding of visual merchandising and store presentation.
• Exceptional communication and interpersonal skills, with the ability to engage with a diverse clientele.
• Proficiency in retail management software and POS systems.
• A passion for luxury goods and a commitment to brand values.
• Ability to work flexible hours, including weekends and public holidays.
• Reside within commuting distance of Newcastle upon Tyne .

• Proven experience as a Retail Sales Associate or similar role.
• Excellent understanding of sales principles and customer service best practices.
• Familiarity with retail POS systems and inventory management.
• Strong interpersonal and communication skills.
• Ability to stand for extended periods and lift moderate weight.
• High school diploma or equivalent; further education is a plus.

• Achieve and exceed individual and team sales targets through effective selling techniques and product knowledge.
• Provide outstanding customer service, building rapport and loyalty with shoppers.
• Assist in merchandising, visual display, and maintaining store presentation standards.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Handle customer inquiries, complaints, and returns with professionalism and efficiency.
• Support stock management, including receiving, unpacking, and replenishing inventory.
• Train and mentor junior sales staff, sharing best practices and product expertise.
• Stay up-to-date with product knowledge, promotions, and company policies.
• Contribute to a positive and collaborative team environment.
• Participate in store opening and closing procedures as required.

• Previous experience in a customer-facing retail role, with at least 2 years in a senior or supervisory capacity.
• Demonstrated ability to meet and exceed sales goals.
• Excellent communication and interpersonal skills.
• Strong understanding of sales principles and customer service best practices.
• Ability to work effectively in a fast-paced environment.
• Proficiency with POS systems and basic computer applications.
• Flexibility to work a variety of shifts, including weekends and holidays.
• A positive attitude and a genuine enthusiasm for fashion and retail.
• Ability to stand for extended periods and lift/move merchandise up to 20kg.

• Assist the Store Manager in daily store operations, including opening and closing procedures.
• Supervise and guide the retail sales team, ensuring they provide excellent customer service.
• Support the achievement of store sales targets through effective sales techniques and product knowledge.
• Help with inventory management, stock replenishment, and visual merchandising to maintain store appeal.
• Handle customer queries and resolve issues promptly and efficiently.
• Conduct training for new staff members and assist with ongoing team development.
• Maintain a clean, safe, and organized store environment.
• Contribute to the implementation of marketing and promotional campaigns.
• Assist with administrative tasks and reporting as required, which may be conducted remotely.
• Uphold the company's brand standards and values at all times.

• Previous experience in a supervisory or assistant management role within a retail environment.
• Demonstrated ability to lead and motivate a team.
• Strong customer service skills and a friendly, approachable demeanor.
• Good understanding of retail sales principles and stock management.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team and independently.
• Flexibility to work a variety of shifts, including weekends.
• Basic IT proficiency for administrative tasks.

• Engage with customers through various digital channels (chat, email, phone) to provide product information, address inquiries, and offer personalized recommendations.
• Actively promote products and services, exceeding sales targets and contributing to revenue growth.
• Develop and maintain a deep understanding of our product catalog, staying up-to-date with new releases and promotional activities.
• Process customer orders accurately and efficiently, ensuring all details are captured correctly.
• Handle customer issues and complaints with professionalism and empathy, striving for first-contact resolution and fostering customer loyalty.
• Collaborate with the marketing and product teams to provide feedback on customer needs and market trends.
• Assist in training and mentoring new sales associates, sharing best practices and product knowledge.
• Maintain detailed records of customer interactions and sales transactions in the CRM system.
• Contribute to the continuous improvement of sales processes and customer service strategies.
• Participate in virtual team meetings and contribute to a positive and collaborative remote work culture.

• Proven track record of success in a customer-facing sales or retail role, with a minimum of 3 years of experience.
• Exceptional communication and interpersonal skills, with the ability to build rapport with customers quickly.
• Strong understanding of sales techniques and customer service principles.
• Proficiency in using CRM software and other sales support tools.
• Excellent problem-solving abilities and a proactive approach to addressing challenges.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine passion for delivering outstanding customer experiences.
• Experience with e-commerce platforms is a strong asset.
• Flexibility to adapt to evolving business needs and customer demands.