What Jobs are available for Retail Assistant in Fossebridge?
Showing 7 Retail Assistant jobs in Fossebridge
Customer Service Technician - Cheltenham
Posted 5 days ago
Job Viewed
Job Description
We have an exciting opportunity for a Customer Service Technician to join our 5 star team within Vistry Cotswolds, at sites across the region with head office in Cheltenham. As our Customer Service Technician, you will rectify defects reported by purchasers, these can be in carpentry, decorating, making good, mastic and general maintenance. Our directly employed maintenance operatives work closely with the office customer service team to provide excellent customer service and resolutions to issues that are common in new build homes.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…- Competitive basic salary and annual bonus
- Company van
- Salary sacrifice car scheme available to all employees
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Educated to GSCE / GCE standard in Maths & English, and, or,
- BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
- City & Guilds in relevant trade
- Valid CSCS card
- Driving License
- Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
- Detailed understanding of NHBC customer handover requirements
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Multi-trade skills including Carpentry and internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc.)
- A general knowledge of construction
- Good planning and organisations skills
- Problem solving and decision-making skills
- A polite, tactful, and assertive attitude
- Patience and calmness under pressure
- Excellent communications skills
- Good team working skills
- Willing to work extra to meet deadlines as and when the business needs require it
Desirable…
- NVQ levels 3 & 4 in customer services
- Be working towards or completed an ONC / HND in Construction
- Completed the Bovis Homes or other internal development programme
- Demonstrable career within the construction industry or hold relevant qualifications along with experience
- Relevant industry standard training (CDM, first aid, scaffold appreciation, lifting operations etc.)
- Good understanding of building regulations and legal obligations
- Using weekly job sheets, plan diary and work schedule.
- Return all job sheets to Coordinators within 3 days.
- At all times carry Vistry identification when visiting customers.
- Complete all administration and documentation in an accurate and timely manner, including completion of job sheets for emergency call outs.
- Support our site teams as needed.
- Act as a triage service for items reported.
- Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Customer Service Manager.
- Liaise with the purchasers as and when required.
- Ensure that all materials are available at the commencement of the jobs.
- Ensure that any problems or incomplete work are reported to the Customer Care Co-ordinator immediately.
- Inform the Customer Service Manager and Co-ordinator of any problems encountered or where a specialist contractor is required.
- Complete customer defects within a 28-day period or as soon as reasonable possible.
- Report defects not completed within 28 days to the Customer Service Manager / Director.
- When visiting a customer’s property, always conduct yourself in a professional and courteous manner.
- Always wear the correct uniform and PPE.
- Take every precaution to minimise disturbance and to protect the customers property at all times.
- Carry out work in a safe manner, being particularly aware of customers and any children that may be in the home during your visit.
- Ensure that any substances hazardous to health are used in accordance with COSHH assessments.
- Ensure that all electrical equipment is regularly tested.
- Ensure that the loading of vans is within the manufacturer’s safe working limits.
- Attend health and safety and other training courses as requested by the Company.
- Ensure you have read the Company’s health and safety policies and procedures observe them at all times.
- Report accidents or near misses immediately to your manager and record them in the accident book.
- Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.
- Wear appropriate protective clothing on site at all times.
- Attend all health and safety training as required by the Company.
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
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Customer Service & Facilities Assistant
Posted 628 days ago
Job Viewed
Job Description
- Location: Steepleton, Tetbury
- Hours : Part-time, 20 hours week (rota to be confirmed but to include some weekend working)
- Salary: £14,857 + enhanced benefits
We are Lifestory, a vibrant business who are proud to design, build, and create beautiful high-quality homes with a focus on independent later living for the over 60's, we have an exciting new opportunity for a Lifehost to join us on a part time basis at our beautiful Steepleton development in Tetbury.
About the role
Internally we call our Customer Service & Facilities Assistants 'Lifehosts' as it's a varied role that includes a mixture of face to face customer service as well as ensuring we are fully compliant with everything relating to the health & safety of our development.
There is no such thing as a typical day as a Lifehost but you could get involved with some or all of the following:
- General customer service and being the point of contact for our owners and tenants
- Regular checks including fire alarm testing, water flushing and emergency light testing
- Working alongside our internal teams including Sales, Development and Completions
- Facilitation of external contractors
- Ensuring that the Health & Safety requirements of each development are met
- Help with the move in process with our customers to ensure they have a great start within our developments
- Organise events and activities for our customers, creating a wonderful community
- Dealing with any emergencies quickly and calmly
- Build lasting relationships with our homeowners and their families
You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.
Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.
About you
We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.
- Professional and highly organised
- Proactive approach and can-do attitude
- In-person customer service experience
- Excellent communication skills
- Ability to use initiative
- Strong IT skills - knowledge of Google Workspace is advantage
- Experience of facilities/property with a knowledge of health & safety will be an advantage
- Please note this position is subject to an enhanced DBS check.
Our benefits & rewards
This is a part time role working 20 hours per week (hours to be agreed) on a rota which will include some weekend working, this will be discussed further at telephone screening but we do have some flexibility to suit the right candidate.
Employees also enjoy a wealth of benefits, including:
- Enhanced annual leave + holiday buying scheme
- Health cash plan
- Virtual GP
- Contributory pension scheme with additional employer contribution
- Discounts portal, GymFlex, Cycle2Work scheme and paid volunteering days
- Refer a friend scheme and access to internal opportunities
If you are looking for a varied, rewarding role and have the skills and experience we are looking for then apply today, we'd love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
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Customer Service Agent - Part-time
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.Qualifications:
Education: High school diploma or equivalent required; college degree is a plus.Experience: Previous customer service experience or similar roles is beneficial.Skills:
Strong verbal and written communication skills.Excellent problem-solving and analytical abilities.Patience and professionalism in handling challenging situations.Strong organizational skills and attention to detail.Proficiency with customer service software, CRM tools, and Microsoft Office Suite.Ability to manage multiple tasks in a fast-paced setting.What We Offer:
Competitive pay and a comprehensive benefits package.Opportunities for growth and career development.A supportive and collaborative team environment.Employee discounts on company products and services. How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.Is this job a match or a miss?
Customer Service & Facilities Assistant - Part Time
Posted 638 days ago
Job Viewed
Job Description
- Location: Steepleton, Tetbury
- Hours : Part-time, 15 - 20 hours week (rota to be confirmed but to include some weekend working)
- Salary: £11,142 - £14,857
We are Lifestory, a vibrant business who are proud to design, build, and create beautiful high-quality homes with a focus on independent later living for the over 60's, we have an exciting new opportunity for a Lifehost to join us on a part time basis at our beautiful Steepleton development in Tetbury.
About the role
Internally we call our Customer Service & Facilities Assistants 'Lifehosts' as it's a varied role that includes a mixture of face to face customer service as well as ensuring we are fully compliant with everything relating to the health & safety of our development.
There is no such thing as a typical day as a Lifehost but you could get involved with some or all of the following:
- General customer service and being the point of contact for our owners and tenants
- Regular checks including fire alarm testing, water flushing and emergency light testing
- Working alongside our internal teams including Sales, Development and Completions
- Facilitation of external contractors
- Ensuring that the Health & Safety requirements of each development are met
- Help with the move in process with our customers to ensure they have a great start within our developments
- Organise events and activities for our customers, creating a wonderful community
- Dealing with any emergencies quickly and calmly
- Build lasting relationships with our homeowners and their families
You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.
Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.
About you
We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.
- Professional and highly organised
- Proactive approach and can-do attitude
- In-person customer service experience
- Excellent communication skills
- Ability to use initiative
- Strong IT skills - knowledge of Google Workspace is advantage
- Experience of facilities/property with a knowledge of health & safety will be an advantage
- Please note this position is subject to an enhanced DBS check.
Our benefits & rewards
This is a part time role working 15 - 20 hours per week (hours to be agreed) on a rota which will include some weekend working, this will be discussed further at telephone screening but we do have some flexibility to suit the right candidate.
Employees also enjoy a wealth of benefits, including:
- Enhanced annual leave + holiday buying scheme
- Health cash plan
- Virtual GP
- Contributory pension scheme with additional employer contribution
- Discounts portal, GymFlex, Cycle2Work scheme and paid volunteering days
- Refer a friend scheme and access to internal opportunities
If you are looking for a varied, rewarding role and have the skills and experience we are looking for then apply today, we'd love to hear from you!
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
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Customer service executive fixed term 12 months
Posted 12 days ago
Job Viewed
Job Description
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity is a global leader in technology and innovation, and we're looking for a Customer Service Representative to support our UK-based account partners. In this fast-paced role, you'll manage orders, quotes, and customer support while helping deliver TE's Extraordinary Customer Experience. A great opportunity for someone with strong communication skills and a passion for customer service.
You'll work closely with internal teams while building strong customer relationships and delivering on our commitment to an Extraordinary Customer Experience. This is an excellent opportunity for someone with strong interpersonal skills, attention to detail, and a desire to grow within a collaborative, forward-thinking company.
**Your main tasks:**
+ Be the primary interface on a day basis with direct account responsibility for account partners in the UK
+ Carry out contract reviews on orders/schedules and process in the SAP system
+ Progress/expedite orders as requested
+ Process request for quotations
+ Process customer returns
+ Investigate credit and debit requests and queries to issue credit/debit as necessary
+ Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
+ Review, action and issue all relevant order related reports
+ Follow TESOG policies and procedures
+ Proactively perform quote follow up
**Your ideal background**
+ Excellent interpersonal skills and telephone manner
+ 1 - 2 years of customer service experience is preferable
+ Ability to communicate with customers and people at all levels of the organisation
+ Proactive and flexible attitude as a team member
+ Have an organized/methodical way of working accurately with an eye for detail
+ Demonstrable experience of handling customers and working in a highly customer orientated environment
+ Experience using SAP preferable but not essential
+ Ability to work under pressure to tight deadlines
+ Experience using Outlook, Word & Excel
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Location:
SWINDON, SWD, GB, SN3 5HH
City: SWINDON
State: SWD
Country/Region: GB
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
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Customer Service Advisor - Part Time - Corinium Museum
Posted 595 days ago
Job Viewed
Job Description
If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real different to local people’s lives then Freedom Leisure is the place for you! We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives.
The Corinium Museum holds large and internationally significant collections of archaeology, social and rural history as well as running the Visitor Information Centre. The collections range from prehistory through to the 19th century, covering key curriculum subjects.
We are seeking a Customer Service Advisor to join our friendly Front of House team on a part-time basis. The ideal applicant will be able to deliver excellent customer service to visitors to the Corinium Museum and provide a comprehensive tourist information service to visitors to the Cirencester Visitor Information Centre.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 12.5 hours per week, exact working hours are 1 Thursday a week, 1 Weekend in 3, 1 Sunday in 3 and 1 evening a month
Interview date: Thursday, 28th of March
Requirements
- Experience in a customer service environment
- Experience/background in a retail environment and handling cash
- High level of IT skills - MS Office
- Excellent written and verbal communication skills
- Ability to work under pressure
- Enthusiastic and positive approach to the workplace
- Friendly, approachable and helpful manner
- Good listening and questioning skills
- Ability to record and deal with data accurately and effectively
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?
- My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- All this as well as fully funded training and career progression opportunities in a team working environment
Closing date: 22nd March 2024
Salary: up to £6,791 per annum
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Assistant Manager, Sales Customer Support
Posted 21 days ago
Job Viewed
Job Description
**Onsite-Cheltenham.**
**Salary up to £** **48** **k subject to skills & experience, plus a fantastic benefits package including** **cycle to work, EV leasing, staff discounts and** **company bonuses.**
Designing award-winning products for our market-leading brands - Mira Showers, Rada and Recoup - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it's who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you'll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you're part of the Kohler Mira community - a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this!)
But, to get to where we want to be, we are looking for an Assistant Manager for our Sales Customer Support Operations. **Find out more below!**
**Opportunity**
The Assistant Manager - Sales Customer Support is responsible for managing a team of Account Handlers that deliver frontline Sales Support across our UK brands. These Account Handers are responsible for processing customer orders and there is a requirement for them to be multiskilled and able to handle all types of customer contact and account.
You will be a key stakeholder in the day-to-day management of all our sales customer facing activity and have the ability to assist in other areas of Customer Service Operations when required.
You will be required to work closely with your peers across the wider Service Operations teams to ensure that there is a unified approach to managing your teams and delivering the best possible service to our customers.
Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole Kohler Mira UK product range.
Core duties include management of a team of up to 12 Account Handlers, coaching and developing all associates once training is completed. Ensuring call, email and order processing quality meets the expected standard and drives value add opportunities (both customer and business). You will also be responsible for setting expectations, action plans, driving positive development of all team members and handling all people related activities within your team and manage day to day operations within the Sales Customer Service contact centre.
You will be required to learn to a basic level all Sales Customer Service processes, enabling you to confidently handle the queries from the team. You will be a main point of escalation for any queries/complaints that occur from our customers.
You will be responsible for engaging with key stakeholders through the Sales process including Sales, Logistics and demand planning to ensure alignment of communication and performance expectations for all accounts ensuring that customer and business impact is a consideration in what the Sales Customer Service team deliver.
As the Assistant Manager - Sales Customer Services you will be a contributor to the root cause analysis function that drives continuous improvement within the Sales Customer Services environment.
In this role you would be expected to work a 37.5-hour week shift, providing cover between Monday and Friday.
**Basic Responsibilities**
+ Deliver coaching to all team members, driving continuous improvement in overall results.
+ Performance management of all team members, ensuring that issues are identified and resolved at the earliest possible opportunity.
+ Action planning and delivery of initiatives that drive performance improvements across the wider service operation.
+ Quality assessment of calls and emails for the team, ensuring feedback is given in a timely and constructive manner.
+ Coordinating recruitment and training of new hires, working closely with the Contact Centre Trainer to deliver high quality customer services to the Kohler Mira consumer.
+ Devise innovative ways to increase team motivation and recognition of excellence.
+ Manage the absence of the team in accordance with Kohler Mira procedures, ensuring that people are treated fairly, and any ongoing issues are resolved.
+ Ability to step in and cover any team within the Contact Centre (including Planning) as and when required.
+ Ability to cover certain elements of the Service Operations Manager - Resource, Planning and Internal Sales role during their absence from the floor.
+ Work closely with the Sales Team to ensure that all customer relationships are developed and maintained within contracted terms of business and obligations.
+ Evolve the relationships between Account Handler, Sales Managers and the Customer Account advisors to deliver customer service excellence.
+ Provision of comprehensive Sales support including sales order processing, answering of customer queries, sales support (including proactive selling opportunities), order fulfilment, invoice discrepancy resolution, proof of delivery requests and customer returns in an efficient and effective manner following defined performance parameters.
+ Investigating, resolving and monitoring of customer complaints ensuring Kohler's customer communication protocols are always observed.
+ Work closely with demand management and external sales teams to better appreciate customer relationships, strategies and processes using knowledge gained to drive continuous improvement.
+ Proactively manages the customer order book, liaising with production / supply chain to check stock level and/or assess delivery timing where product availability may be of concern.
+ Provide recommendation and change based on best practice and continual improvement across all elements of the Internal Sales Team
**Skills/Requirements**
+ Provenmanagement experienceinaSalesContact Centre environment.
+ Ability to display high standards of customer service under pressure
+ Strong people motivation skills that drive people to deliver the required results that focus on the customer and their requirements
+ Self-motivated decision maker that isn't afraid to do the right thing
+ Solution driven with an emphasis on matching the right business outcomes to the needs of the customers and team members
+ Desire to collaborate across Customer Service and Sales functions and with the wider organisation
+ Computer Literacy: Microsoft Outlook, Word and Excel at a basic level is required. Salesforce and SAP working knowledge is an advantage
+ Organisational skills that facilitate the smooth running of the Sales Customer Contact Centre daily
+ Actively collaborate across Customer Service and Sales functions and with the wider organisation
+ Desire to learn the technical aspects of the Kohler Mira UK product range will greatly assist in the ability to support our customers and team members
**We can offer you a lot in return!**
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
**About Us**
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact
Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.
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