181 Retail Assistant jobs in Hayes

Customer Service Manager

Middlesex, South East Worldwide Flight Services

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Description

We are looking for a passionate and talented Customer Service Manager to join our team at London Heathrow.

The Customer Service Manager manages the customer relationship between WFS, the airline and airline customers including continuous development of the relationship and ensuring service level agreements are met.

This is an exciting opportunity to be part of a global leader in the airline cargo industry. We offer a competitive salary along with opportunities to progress your career.

Your main responsibilities on a day to day basis will be:-
  • Driving customer onboarding.
  • Leading implementation and embedment.
  • Engaging with customers through weekly service meetings.
  • Delivering airline Key Performance Indicators and Service Level Agreements.
  • Acting as a link between operations and customer.
  • Developing and introducing new business.
  • Monitoring and managing customer Key Performance Indicators.
  • Producing reports for senior managers.
  • Daily monitoring of all staff, KPIs, systems, data, and processes to ensure operational objectives are consistently met.
  • Supporting the operational planning and rostering to mitigate potential impacts (review of skill sets & staffing levels and execution of customer requests, and special projects).
  • Maintaining consistent physical presence on the shop floor, contributing to shift briefings, site audits, staff engagement and motivation.
To be successful in this role you will need:-
  • Customer Service Experience within a service delivery environment.
  • Confidence to explore and develop new business opportunities.
  • Good communication skills with the ability to build strong relationships with key stakeholders.
  • Planning and organisational skills including handling multiple tasks and prioritising them.
  • Airport experience is desirable.

Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

  • Always look out for our own and each other's safety.
  • Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
  • Comply with all relevant safety regulations and standards at all times.
  • Learn from mistakes and share that learning.

Customer Focus

  • Delight customers by actively anticipating their needs, concerns and preferences.
  • Offer alternative "yes" solutions to "no" situations.
  • Deliver service excellence and always aim to exceed customer expectations.

Respect

  • Appreciate everyone's background, cultural values and opinions at all times.
  • Actively listen and understand other's intent and point of view, especially during disagreements.
  • Build trusting relationships, demonstrate empathy and care for others.

Excellence

  • Always do the right thing. Do it right the first time.
  • Demonstrate extreme ownership: See it, Own it, Solve it.
  • Adopt a growth mindset: keep learning, stay agile, be resilient.
  • Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

  • Prioritise SATS Group's interests over one's own and department needs.
  • Proactively share resources, ideas and information constructively.
  • Build on each other's strengths and ideas to achieve win-win outcomes.
About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

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8hr Part time Sales Assistant, Kurt Geiger, Heathrow Terminal 4

Heathrow, London Kurt Geiger

Posted 3 days ago

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Permanent

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness  | For Freedom | For Unity Against Racism

WE NEED YOU TO:

  • Consistently deliver exceptional customer service
  • Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience
  • Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
  • Ensure the shop floor is kept tidy and replenished and that store standards are maintained
  • Support your management team by working towards individual and team sales targets
  • Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
  • Assist in the preparation and planning of promotional activities
  • Be a role model for our brand and adhere to uniform standards
  • Regularly participate in training activities to become a confident brand ambassador

Requirements

  • Strong communicator
  • Understanding of excellent customer service
  • Interest and awareness of key fashion trends
  • Self-motivated and driven by targets
  • Confident working in a team

Benefits

  • Competitive basic hourly rate
  • Amazing employee discounts
  • Fabulous shoes!

If you’re successful, you will work for a business which recognizes that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

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Retail Sales Assistant

London, London Nestle

Posted 17 days ago

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Job Description

**Position Snapshot**
Nestlé UK & Ireland
Nespresso
Retail - Boutique Sales Assistant - Stratford
£13.85 per hour + Potential Bonus + Excellent Benefits + Development Pathway
Full time
**This is a full time (40 hours / 5 days a week) permanent opportunity** , but we are always open to discuss individual's flexible working needs so please speak to us during the recruitment process to understand what this could look like.
**Position Summary**
We're looking for a dedicated and driven Sales Assistant, to join our **_Nespresso_** **boutique in Stratford.** If you can demonstrate a strong understanding of the retail and competitive environment in which the _Nespresso_ business operates, you could contribute to the growing success of the brand.
**_Nespresso_** is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for 'In Home' and 'Out Of Home' consumers.
**A day in the life of Boutique Sales Assistant**
+ Ensuring a premium customer experience through exceptional customer service and excellent delivery of all elements of boutique performance.
+ Welcoming customers to the boutique and adapting to meet their needs.
+ Being a proud and passionate brand ambassador of Nespresso.
Take responsibility, show motivation and in return you can expect great opportunities.
**What will make you successful?**
Just like our brand ambassador, George Clooney, the **_Nespresso_** coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you'll have the passion and panache to provide exactly that. You'll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience.
We're looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
+ Ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.
+ Experience within the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
**Your Development - Grow with Nespresso!**
Your learning and progression are hugely important to us here at **_Nespresso_** and you can really own this through our development pathway. Your first year will include structured training opportunities, where each milestone is recognised with a monetary reward. You'll develop knowledge and skills around:
+ Our brand, company and people
+ Coffee authority
+ Customer experience
+ Sustainability
+ Operations
You'll be assigned a dedicated team member to offer daily support and have regular check-ins with your supervisor and manager along the way. We can't wait to watch you evolve into a fully-fledged coffee specialist!
As part of Nestlé SA, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect - for our employees, our customers and our consumers. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
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Retail Sales Assistant

New
London, London Really Wild Clothing

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Job Description

Job Description

The Really Wild Clothing Company is a British design and manufacturing company of contemporary classic ladies country clothing.


Being a Retail Sales Assistant with Really Wild Clothing is about demonstrating a genuine passion, energy and enthusiasm for our luxury brand which will be at the heart of delivering the ultimate shopping experience to our customers. You will go out of your way to help, serve and style customers making them feel amazing in our products, leaving them with a positive lasting impression. Main duties include but are not limited to:


  • Warmly greeting all customers
  • Working as part of the store team to deliver the highest standards across every aspect of store life
  • Take pride in store appearance at all times
  • Continuously develop your product knowledge and understanding of the business
  • Reflect the values of the brand in personal presentation and demonstrate passion for the brand
  • Follow merchandising principles and replenishment guidelines in store to ensure that the brand is represented at the highest level
  • Observe safety and security procedures.
  • Complete all tasks correctly and on time and follow company policies and procedures


To be successful in this role you will:

  • Be a team player
  • Be passionate about our brand
  • Be motivated with excellent attention to detail
  • Be eager to share and learn
  • Have sales experience in a retail environment
  • Be adaptable to the needs of the business

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Retail Assistant

London, London Warner Bros. Discovery

Posted 9 days ago

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Job Description

**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
**Your New Role.**
We're offering a fantastic opportunity to join the team at the Harry Potter Shop, located in the heart of King's Cross Station, as our newest Retail Assistant.
As a key member of our sales team, you'll help conjure memorable experiences for every fan who steps into our store while driving sales and upholding spellbinding visual standards.
If you have experience in retail, customer service, or a visitor-focused environment, and you're passionate about delivering spellbinding experiences, we'd love to hear from you!
**Your Role Accountabilities.**
+ Provide and continuously develop your product knowledge
+ Replenishing stock and maintaining high standards of merchandising and housekeeping.
+ Displaying good listening skills, identifying customer needs and responding to them quickly.
+ Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
+ Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
+ Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.
+ Engaging with customers on photo opportunities outside the shop.
**Qualifications & Experiences.**
+ Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)
+ Selling skills - proactively seeks out opportunities to increase sales.
+ Able to communicate clearly and confidently with the public.
+ Able to use own initiative.
+ Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
**Working Pattern**
In this role you will be expected to adapt to the needs of the business includes working weekends, bank holidays, and during peak seasonal periods, depending on the rota.
Retail Assistants will rotate across all areas of the shop floor, including operating tills, engaging with customers from around the world, and keeping our shelves stocked.
This is a full-time position (40 hours per week).
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
This advertiser has chosen not to accept applicants from your region.

Festive Retail Sales Assistant - Stratford

London, London Nestle

Posted 4 days ago

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Job Description

**We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!**
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Stratford
**Duration:** 3 month fixed-term contract
**Start Date:** Mid October
**Salary:** £13.85 per hour
We are hiring for **full time (40 hours)** positions on a 3 month FTC basis, 5 days per week including weekends.
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
This advertiser has chosen not to accept applicants from your region.

Flexible Retail Assistant

Brixton, London Royal Trinity Hospice

Posted today

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Job Description

Salary: £13.85 per hour

Location: Brixton

Hours: Bank contract

How would you like to be part of a team whose ambition is to become 'London's answer to sustainable fashion' whilst also making a difference to the lives of those facing life-limiting illness in the community?

As a Flexible Retail Assistant at one of our charity shops you will play a key role in supporting the vital funding needed to support the free care provided by Royal Trinity Hospice. As the oldest hospice in the UK, we provide compassionate end of life care and support to patients and their families across seven London boroughs.

About the role

If you can drive sales from donated goods, manage the stockroom and shop floor, merchandise and create visual displays, engage with retail campaigns, provide fantastic customer service and promote the hospice, this could be the perfect fit for you.

Skills and experience

Experience of working in a fast-paced customer focussed environment

Experience of dealing with the public face to face and over the telephone

Have a passion for fashion and sustainability

Good literacy and numeracy skills

Excellent communication and customer service skills

Benefits of working at Trinity

25% store discount in Trinity shops

Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party

Regular ballots for donated free tickets and prizes

Access to courses of free counselling

Flexible working

DOWNLOAD THE FULL LIST OF BENEFITS OF WORKING FOR ROYAL TRINITY HOSPICE (NB SOME BENEFITS MAY NOT BE AVAILABLE TO BANK STAFF)

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.

We encourage and welcome applications from people of all backgrounds.

How to apply

Please click the

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Retail Assistant Manager

SW1A 0AA London, London £32000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a prestigious high-end fashion retailer, is seeking an ambitious and customer-focused Retail Assistant Manager to support the Store Manager in their flagship store located in the heart of London, England, UK . This is a critical role focused on driving sales, delivering exceptional client experiences, and ensuring the smooth day-to-day operation of the boutique. You will be responsible for deputizing for the Store Manager, overseeing team performance, and ensuring brand standards are consistently met. The ideal candidate will have previous experience in a retail management or supervisory role, preferably within the luxury goods sector. Your responsibilities will include coaching and motivating the sales team, driving individual and store performance, and fostering a positive team culture. You will assist in managing stock, visual merchandising, and operational procedures to maximize efficiency and profitability. Excellent interpersonal and communication skills are essential for engaging with a diverse clientele and building lasting customer relationships. You must have a keen eye for detail and a passion for delivering outstanding customer service. Experience with luxury retail environments and understanding clienteling strategies is highly desirable. You will be involved in staff training, development, and performance management. This role requires strong operational acumen, including stock control, cash handling, and adherence to company policies. You will assist in implementing visual merchandising directives to create an aesthetically pleasing and inviting store environment. The ability to problem-solve and make informed decisions in a fast-paced retail setting is crucial. This is an excellent opportunity for a motivated individual to develop their career within a globally recognized fashion brand. A passion for fashion and a commitment to upholding the brand's reputation for excellence are essential. You will be expected to work closely with the Store Manager to achieve sales targets and contribute to the overall success of the store. A minimum of 3 years of retail experience, with at least 1 year in a supervisory capacity, is required.
This advertiser has chosen not to accept applicants from your region.

Festive Retail Sales Assistant - Sloane Square

London, London Nestle

Posted 11 days ago

Job Viewed

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Job Description

**We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!**
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Sloane Square
**Duration:** 3 month fixed-term contract
**Start Date:** Mid October
**Salary:** £13.85 per hour
We are hiring for full time positions, 5 days per week including weekends, however we are also open to exploring part time opportunities if that is a preference for you. You can let us know your availability as part of the application process.
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
This advertiser has chosen not to accept applicants from your region.

Festive Retail Sales Assistant - Covent Garden

London, London Nestle

Posted 11 days ago

Job Viewed

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Job Description

**We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!**
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Covent Garden
**Duration:** 3 month fixed-term contract
**Start Date:** Mid October
**Salary:** £13.85 per hour
We are hiring for full time positions, 5 days per week including weekends, however we are also open to exploring part time opportunities if that is a preference for you. You can let us know your availability as part of the application process.
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
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