58 Retail Assistant jobs in Greater Manchester

• Exceeding individual and team sales targets.
• Providing expert product knowledge and personalized customer consultations.
• Handling customer inquiries, complaints, and returns with professionalism and efficiency.
• Maintaining an immaculate and inviting store environment through effective merchandising and housekeeping.
• Assisting with stocktakes, inventory checks, and stock replenishment.
• Supporting the Store Manager with operational duties and team supervision.
• Contributing to a positive and high-achieving team atmosphere.
• Adhering to all company policies and procedures, including health and safety regulations.

• Previous experience in a customer-facing retail role, preferably in a sales-driven environment.
• Demonstrable ability to meet and exceed sales targets.
• Excellent communication, persuasion, and negotiation skills.
• Strong understanding of retail operations and visual merchandising principles.
• Ability to work effectively as part of a team.
• Flexibility to work varied shifts, including weekends and public holidays.
• A proactive and solutions-oriented approach to problem-solving.
• Basic IT proficiency for using POS systems and other retail software.

We are delighted to be recruiting on behalf of a leading high-street jewellery brand for an Assistant Store Manager. Currently seeking a proactive, organised, and commercially driven Assistant Store Manager to join their successful team in their new opening at Manchester Airport.

This is an exciting opportunity for a retail leader who thrives on motivating teams, delivering exceptional customer service, and ensuring smooth day-to-day store operations. If you're passionate about retail and want to work with a globally recognised brand (without the corporate feel), this could be the ideal role for you.

What’s in it for you?

• Highly competitive base salary
• Monthly bonus of a percentage of targets if KPI's achieved
• Generous team discount
• Annual jewellery uniform allowance to express your individuality
• Access to a fantastic range of perks and discounts through an online platform
• Wellbeing support via Retail Trust (legal, financial, emotional support)
• Regular incentives, team events, and recognition throughout the year

About the Role

You’ll report directly to the Store Manager and play a key role in leading a high-performing team. Responsibilities include:

• Supporting and coaching the in-store team to achieve KPIs and deliver unforgettable customer experiences
• Leading retail operations – including stock management, scheduling, store security and sales reporting
• Taking ownership of the store in the manager’s absence
• Creating an engaging, sales-driven environment through floor leadership
• Becoming a product expert and inspiring your team through development and motivation

The Ideal Candidate Will Have:

• Experience in a retail leadership role (Supervisor, Assistant Manager, or similar)
• A proven track record of driving store performance and achieving sales targets
• Strong people management and communication skills
• A hands-on approach to coaching, motivating, and developing a team
• A love for stylish, quality products and a flair for visual merchandising
• The ability to adapt in a fast-paced, customer-focused environment

Hybrid Role: Dr Sam’s Retail Sales and Customer Experience Executive - Manchester

Location:

●   4 days/week in-store: London (Base Store: Manchester Trafford Centre)

• May be required to work in other stores & occasional travel regionally for store openings and events

●   1 day/week remote: Work from home (CX)

Working Days:

5 days pw, 7.5hrs per day (excluding 1-hour lunch break) on a 4-week rolling rota Mon-Sun   

Overview:

We are looking for a passionate and versatile Retail Sales & Customer Experience Executive to represent Dr Sam’s both in-store and online. This unique hybrid role bridges our physical retail presence with our digital customer experience team — ensuring that every touchpoint, from the shop floor to live chat, reflects the exceptional care, clarity and credibility Dr Sam’s is known for.

Your Responsibilities:In-Store (4 days/week):

●   Act as a passionate ambassador for Dr Sam’s on the shop floor, confidently selling and recommending products to meet customers’ skincare needs, driving sales, customer loyalty and repeat business.

●   Consistently achieve individual sales goals and contribute to brand sales objectives.

●   Stay up to date with product/brand education to ensure the highest level of service.

●   Build strong relationships with in-store teams and clients, becoming a trusted expert

●   Conduct daily operational checks: manage stock levels, ensure testers are replenished, and maintain immaculate display standards.

●   Support education by delivering training sessions to retail partner staff, promoting deep brand and product understanding.

●   Organise and participate in brand-boosting store events, product demonstrations, and popup experiences using tools like the Routine Finder Quiz.

●       Provide weekly reporting on sales, feedback, and field insights to HQ and the Retail & Education Manager.

Remote (1 day/week):

●   Work alongside the Customer Services team to respond to customer enquiries via email, live chat and phone.

●   Resolve product, order, or subscription-related issues in a warm, helpful, and brand-aligned manner.

●   Educate customers digitally about product usage, routines, and troubleshooting.

●   Gather and communicate feedback, trends, and FAQs to the broader team to inform product development and customer experience improvements.

●   Use CX software platform Gorgias and associated tools to manage tickets efficiently and maintain service excellence.

Who You Are:

●   An entrepreneurial people-person who loves both face-to-face and digital interactions, with the ability to make customers feel seen, supported, and educated.

●   Proven experience in retail (ideally beauty/skincare) and/or customer experience roles.

●   Strong product knowledge or passion for skincare and confidence in explaining ingredients, routines, and expected results.

●   Organised and self-motivated, capable of managing priorities across multiple channels.

●   Tech-savvy with experience using helpdesk platforms (Gorgias/Zendesk), subscription platforms, or loyalty programs.

●   Excellent written and verbal communicator.

●   Resilient, solutions-focused and calm under pressure in a fast-paced environment that requires multitasking with minimal supervision.

●   Strong attention to detail, initiative, and the ability to work both independently and collaboratively.

●   Agile and adaptable, with the flexibility to work evenings, weekends, and bank holidays.

What we offer:

●    Competitive salary plus commission

●   33 days holiday (25 days + 8 bank holidays, which you may be required to work)

●   Product allowance & generous employee discount

●   Hybrid working arrangement (1 WFH day/week)

●   Company pension

●   The exciting opportunity to grow with a dynamic, founder-led beauty brand set for global expansion and all the related potential for your career.

About Dr Sam’s:

Founded by cosmetic dermatologist Dr Sam Bunting, we create expert-led, accessible skincare for those who want clarity and results. With a digital-first approach, a passionate community, and powerful clinical formulations, Dr Sam’s is changing the way people engage with skincare.

• Minimum of 3 years of experience in retail sales, preferably in fashion.
• Proven ability to meet and exceed sales targets.
• Excellent customer service and communication skills.
• Experience with visual merchandising and stock management.
• Ability to work effectively in a team environment.
• Flexible availability, including evenings and weekends.
• Passion for fashion and understanding of retail trends.

About the Role:

As a key member of our team, you will play a vital role in managing workflows, coordinating resources, and delivering outstanding customer service. You will use internal systems to log, track, and schedule jobs, ensuring efficient allocation of tasks and seamless communication between engineers, subcontractors, and customers. Your ability to organise, problem-solve, and provide exceptional service will be instrumental in driving operational efficiency.

What You'll Do:

• Act as the first point of contact for customers, handling enquiries with professionalism and care.
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location, and expertise.
• Use internal systems to log, manage, and track workflows, ensuring accuracy and efficiency.
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary.
• Maintain strong communication with engineers, customers, and stakeholders to ensure smooth operations.
• Run reports to track job statuses and optimise workflow management.
• Ensure adherence to company policies, safety standards, and service level agreements.
• Work collaboratively with internal teams to continuously improve processes and customer experience

Who We're Looking For:

We are looking for individuals who are highly organised, adaptable, and passionate about delivering exceptional service. IT skills, along with good spoken and written communication, are essential for this role. No previous experience is required, your willingness to learn and grow is what matters most!

Ideal qualities include:

• Strong organisational skills and attention to detail.
• Comfortable with technology and eager to learn new systems.
• Excellent communication skills, both written and verbal English.
• A proactive and logical approach to problem-solving.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Reliable, punctual, and enthusiastic, with a positive ‘can-do' attitude.

Why Join Us?

• Full training and career development opportunities.
• A supportive and inclusive workplace culture.
• Opportunities for growth within a leading Facilities Management business.
• Great working environment with attractive benefits package.

Permanent Full-Time

Location

Manchester, Greater Manchester, United Kingdom

eCommerce, Customer Service & Trading Executive

Location: Old Trafford, Manchester

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Role:

We are seeking a passionate, detail-oriented, and customer-focused E-commerce Trading and Customer Service Executive to join our dynamic team at Manchester United. This role will be crucial in managing the online retail store, ensuring smooth customer interactions, driving sales, and enhancing the overall fan experience. You will work closely with both the trading and customer service teams to ensure that our e-commerce platform runs efficiently and that fans receive a first-class service.

Key Responsibilities:

Customer Service:

• Serve as the primary point of contact for online customers, responding promptly to inquiries via email.
• Handle customer issues, including product returns, exchanges, and order queries, ensuring timely resolutions.
• Monitor customer feedback and proactively suggest improvements to enhance the overall shopping experience.
• Ensure that all customer communication is aligned with the club's values and provides a consistent, high-quality experience.
• Manage customer complaints and work to resolve them in a manner that strengthens the relationship between the fan and the club.
• Manage the relationship with a third party who provide front-line service, advising them of policy changes and working with them to ensure we are continuously improving.

General Administration:

• Monitor and report on customer service KPIs (Key Performance Indicators), including response times, satisfaction ratings, and order issues.
• Support the creation of customer-facing content such as FAQs, product descriptions, and promotional materials.
• Collaborate with other teams (marketing, logistics, and operations) to ensure smooth e-commerce processes and strong customer service.

E-commerce Trading:

• Manage daily operations of the club's online store, including product enrichment, stock levels, pricing, and promotions.
• Assist in the development and execution of product merchandising strategies to maximize sales.
• Support the launch and promotion of new merchandise, ensuring the timely availability of products.
• Coordinate with logistics and inventory teams to ensure that product availability and delivery timelines are met.
• Collaborate with the marketing team to support promotional campaigns and enhance online visibility.

The Person:

Experience :

• At least some experience working in e-commerce, online trading, retail, or customer service

Skills :

• Strong understanding of e-commerce platforms
• Excellent communication skills, both written and verbal, with a customer-first mindset.
• Analytical skills to review sales trends and customer data.
• Ability to multi-task, stay organized, and manage time efficiently in a fast-paced environment.

Personal Attributes :

• Highly motivated, results-driven, and enthusiastic about working in the sports retail environment.
• Ability to work independently and as part of a team in a fast-moving and evolving industry.
• Strong attention to detail, with a passion for delivering excellent customer service and ensuring a positive fan experience.

What We Offer:

At Manchester United, we recognise that our people are at the heart of our success. That's why we offer a range of rewards designed to support your professional and personal well-being:

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You:

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application by Monday 27th October 2025

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.

About the Role:

As a key member of our team, you will play a vital role in managing workflows, coordinating resources, and delivering outstanding customer service. You will use internal systems to log, track, and schedule jobs, ensuring efficient allocation of tasks and seamless communication between engineers, subcontractors, and customers. Your ability to organise, problem-solve, and provide exceptional service will be instrumental in driving operational efficiency.

What You'll Do:

• Act as the first point of contact for customers, handling enquiries with professionalism and care.
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location, and expertise.
• Use internal systems to log, manage, and track workflows, ensuring accuracy and efficiency.
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary.
• Maintain strong communication with engineers, customers, and stakeholders to ensure smooth operations.
• Run reports to track job statuses and optimise workflow management.
• Ensure adherence to company policies, safety standards, and service level agreements.
• Work collaboratively with internal teams to continuously improve processes and customer experience

Who We're Looking For:

We are looking for individuals who are highly organised, adaptable, and passionate about delivering exceptional service. IT skills, along with good spoken and written communication, are essential for this role. No previous experience is required, your willingness to learn and grow is what matters most!

Ideal qualities include:

• Strong organisational skills and attention to detail.
• Comfortable with technology and eager to learn new systems.
• Excellent communication skills, both written and verbal English.
• A proactive and logical approach to problem-solving.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Reliable, punctual, and enthusiastic, with a positive ‘can-do' attitude.

Why Join Us?

• Full training and career development opportunities.
• A supportive and inclusive workplace culture.
• Opportunities for growth within a leading Facilities Management business.
• Great working environment with attractive benefits package.

Who We Are:

ii has been investing in our customers’ success for almost 30 years. That’s why over 495,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you’re investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market — including shares, funds, trusts, and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can turn to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK’s number one flat-fee investment platform.

We’ve got our ii open for our next outstanding Customer Services Representative:

Working as a Customer Services Representative in our brand-new purpose-built offices, you’ll answer calls from our customers, playing a key role within our Specialist Contact Centre in the heart of Manchester City Centre. You’ll have the right conversations to fully understand customer needs, taking personal ownership of each interaction, understanding their unique situations, and responding with efficiency, professionalism, and knowledge to maintain our reputation and build confidence in our products and services.

Our products include Trading Accounts, Stocks & Shares ISAs, and SIPP accounts, which help our customers take control of their own pension.

We provide the tools and trading platform to enable our clients to make confident, informed investment decisions. We are proud of our excellent customer service, and our fair, simple, and transparent products are what set us head and shoulders above the rest.

You’ll be working on highly complex customer queries relating to our products, which require high standards and attention to detail to ensure our customers are getting the experience that they expect and deserve. The position requires managing multiple tasks simultaneously, alongside the typical pressures associated with a busy contact centre environment. Therefore, resilience and the ability to remain composed under pressure are essential qualities for success in this role.

In this role, no two days will be the same. You’ll be building relationships with new people every day.

Progression:

Our comprehensive induction to your new career at ii will set you up to be successful, with ongoing support from your team lead. We offer a 3 tiered progression opportunity based on performance, which allows for career growth, progression and renumeration.

The role requires 37.5 hours per week, Monday to Friday, with a varied shift pattern including:

• 7:45–16:15
• 8:30–17:00
• 9:00–17:30
• 9:15–17:45 (on a rotational basis)

Once trained in international dealing, every 8 weeks you will work one week on a 12:30 pm–9:00 pm shift (this may be subject to change depending on business needs).

Please note: The successful candidate will start on Monday, 24th November 2025.

Requirements

To be successful in the role, you will:

• Be customer-focused, so candidates must have experience in a contact centre environment working on complex products.
• Be dedication, motivation, driven, and have a passion for assisting customers. You’ll need to be a real people person, with excellent listening and communication skills.
• You’ll build fantastic knowledge of our investment products and services to help resolve increasingly complex customer queries in a professional and consultative manner.
• Experience working in an FCA-regulated business and understanding regulatory requirements is also advantageous.

Essential:

• Ability to build rapport with customers across all communication channels.
• Proficient IT skills — ability to navigate a broad range of internal systems.
• Confidence in working independently and making decisions, including appropriately escalating issues.
• Ability to multitask — navigating different systems and processing information while talking to customers.
• A team player — supporting colleagues and promoting a positive work environment and team spirit.
• Enthusiasm to keep learning and developing your skills.
• Ability to provide the best service experience for customers via phone, written channels, and social media.
• Ability to provide customer information, manage customer access, respond to enquiries, and handle complaints.

Desirable:

• Experience with Consumer Duty Outcomes.
• Knowledge of our products and how they work.
• Previous experience within Financial Services, Pension products, or Customer Services.

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note:  We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive