What Jobs are available for Retail Assistant in Shepton Mallet?

• Engage with customers to understand their needs and provide personalized styling advice.
• Showcase product knowledge, including brand history, materials, and craftsmanship.
• Drive sales and achieve individual and store targets.
• Build and maintain strong relationships with a loyal clientele.
• Handle customer inquiries, complaints, and returns with professionalism and efficiency.
• Maintain visual merchandising standards to ensure the store is presented attractively and adheres to brand guidelines.
• Assist with inventory management, stock counts, and replenishment.
• Process transactions accurately and efficiently using the point-of-sale (POS) system.
• Collaborate with the store management team to contribute to store operational goals.
• Stay informed about new collections, promotions, and industry trends.
• Open and close the store as required, ensuring security and readiness.

• Proven experience in a retail sales role, preferably within the luxury goods or fashion sector.
• A genuine passion for fashion and a strong understanding of luxury brands.
• Exceptional customer service and interpersonal skills.
• Demonstrated ability to build rapport and cultivate client relationships.
• Excellent communication and active listening skills.
• Ability to work effectively as part of a team.
• Proficiency in POS systems and basic computer skills.
• A well-presented appearance and a sophisticated demeanor.
• Flexibility to work a varied schedule, including weekends and some evenings.
• Previous experience as a Senior Associate or Key Holder is advantageous.

• Manage and develop a portfolio of retail stores, ensuring consistent brand standards and operational excellence across all locations.
• Drive sales performance by setting targets, monitoring key metrics, and implementing effective sales strategies.
• Recruit, train, coach, and motivate store managers and their teams to foster a high-performance sales culture.
• Ensure excellent customer service standards are met and exceeded in all stores, fostering customer loyalty.
• Oversee stock management, visual merchandising, and store presentation to maximise sales potential.
• Manage operational budgets, including staffing, inventory, and expenses, to achieve profitability targets.
• Conduct regular store visits, providing feedback and support to store managers and staff.
• Implement and monitor adherence to company policies, procedures, and health & safety regulations.
• Analyse sales data and market trends to identify opportunities for growth and improvement.
• Manage relationships with external stakeholders, such as landlords and local authorities.
• Lead by example, embodying the company's values and driving a positive work environment.
• Report on area performance to senior management, providing insights and recommendations.

• Proven experience in multi-site retail management or area management within the retail sector.
• Demonstrable success in driving sales growth and achieving targets in a retail environment.
• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent understanding of retail operations, visual merchandising, and stock control.
• Proficiency in retail sales analysis and reporting tools.
• Strong communication, negotiation, and interpersonal skills.
• Ability to travel regularly within the assigned area.
• Passion for delivering exceptional customer service.
• Business acumen with a strong understanding of P&L management.
• Full UK Driving Licence.

All the details

Work Pattern

Sunday: 06:00 - 10:00
Tuesday: 05:00 - 09:00
Wednesday: 05:00 - 09:00
Saturday: 05:00 - 09:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#Christmas

• Management of the customer service department to ensure high standards of client satisfaction
• Overseeing a diverse portfolio of Key Accounts and clients   
• Supervision of a team including reviews, development, coaching and training  
• Involvement with invoicing, pricing and more complex customer service issues  
• Collaboration with a number of other departments

• Exceptional customer service / account management experience
• Proven track record within a similar role from a production or engineering background 
• Experience working with a technical product range
• Strong staff management skills including training and mentoring
• Great attention to detail, numeracy skills and the ability to lead by example
• Excellent communication skills as you will be dealing with a variety of internal departments and clients

• Competitive salary
• Full time Monday to Friday
• Generous benefits package including 25 days holiday plus BHs and health cover
• The opportunity to join a collaborative environment that values both technical and interpersonal excellence
• *Please note 100% office based*

Job Title: Customer Service Advisor
Location: Bridgwater, Somerset
Salary: 24,720 per annum
Hours: 37.5 hours per week between 8:00am - 5:00pm (Monday - Friday)
Benefits:

• Generous holiday entitlement (with the option to purchase 3 additional days each year)
• Cycle to work scheme
• Free on-site parking
• Full gym membership discount
• Competitive pension scheme
• Access to an award-winning Employee Assistance Programme

Are you a passionate Customer Service Advisor looking to make a real impact? Join our client, a thriving manufacturing company, where your skills will be valued and your contributions will drive success. Be part of a dynamic team that prides itself on innovation and excellence in customer care. This is your chance to shine and grow in a supportive and exciting environment!

Main Responsibilities:

• Engage with customers: Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression.
• Order management: Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers.
• Project tracking: Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued.
• Complaint resolution: Handle complaints effectively, turning challenges into opportunities for improvement.
• Company procedures: Learn and adhere to all company procedures and requirements, becoming a key player in the team.
• Contract agreements: Stay up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties.
• Team collaboration: Work closely with Supply Chain and Sales Managers to overcome blockers and maximise order posting.
• Sales support: Provide invaluable support to the external Sales team, helping them achieve their goals.
• Service improvement: Identify opportunities to enhance service and provide feedback on potential challenges and root cause analysis.

Key Skills:

• Communication: Excellent verbal and written communication skills with previous customer service experience.
• Professionalism: Polite, friendly, and professional demeanour that builds trust and rapport.
• Organisation: Strong organisational skills and attention to detail, ensuring nothing slips through the cracks.
• Adaptability: Flexibility and adaptability in managing multiple tasks, thriving in a fast-paced environment.
• Problem-solving: Analytical skills to tackle challenges head-on and find effective solutions.
• Positive attitude: A positive can-do attitude that inspires confidence and motivates others.
• Self-motivation: Driven and self-motivated, always looking for ways to improve and excel.

Next Steps: Ready to take the next step in your career? Apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Location: Bristol
Salary: £25,396.80 per annum
Hours: 40 hours per week – Monday to Friday, 8:00am to 5:00pm (1-hour unpaid lunch break)
Contract: Full-Time, Permanent

• 22 days holiday plus bank holidays

• Discretionary annual bonus

• Life cover (2x annual salary)

• Company contributory pension scheme

• Cycle to Work Scheme

• Employee Assistance Programme

• Eye-care scheme

• Retail discounts

• Free on-site parking

• Full training provided

• Saturday morning work on a rota basis, paid at overtime rate

A great opportunity has arisen for an experienced Customer Service Advisor to join a busy, friendly team at a well-established fuel and lubricant distribution depot.

This is a fast-paced, office-based role handling inbound customer calls, processing orders, and ensuring every customer receives exceptional service.

• Answer incoming calls and emails from customers to take and process fuel orders

• Accurately input and update information on internal systems

• Process card payments efficiently and securely

• Liaise with third-party suppliers to arrange and confirm orders

• Prepare and submit invoices, including proof of delivery

• Chase outstanding invoices for the accounts payable department

• Maintain pricing and account information accurately

• Communicate with the credit control department regarding credit limits and orders on hold

• Ensure data accuracy and minimise the need for credit notes

• Adhere to GDPR and company policies at all times

• Support colleagues and assist with additional duties when required

• Experience in a similar customer service or office-based role (essential)

• Confident handling inbound calls (essential)

• Excellent communication and administrative skills

• IT literate with strong attention to detail

• Able to work effectively under pressure and on your own initiative

• Good organisational and time-management skills

• Professional, team-oriented, and dependable

• Awareness of GDPR and a commitment to confidentiality

• Positive and proactive approach to work

If you’re reliable, organised, and enjoy delivering excellent customer service in a busy environment, this could be the ideal opportunity for you.

Apply today to take the next step in your career as a Customer Service Advisor.

Customer Service Administrator - Nationwide Service Provider – Avonmouth, Bristol – Salary: £25,500 - £29,000 + 20 days holiday + bank + pension + life assurance

• Do you have previous experience of working within a customer service administration, customer operations or customer support role?
• Would you describe yourself as being highly organised, methodical with a strong attention to detail?
• Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for so read on………

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Customer Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.

As Customer Service Administrator you will be part of a small close knit team and will be responsible for dealing with service requests, orders and enquiries from customers; allocating service and breakdown calls to the mobile service team to meet customer requirements; keeping customers updated on any delays or issues that impact their bookings as well as processing all of the relevant documentation as required ensuring all inputted data is correct and up to date.   

You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.

Customer Service Administrator - Nationwide Service Provider – Avonmouth, Bristol – Salary: £25,500 - £29,000 + 20 days holiday + bank + pension + life assurance

• Do you have previous experience of working within a customer service administration, customer operations or customer support role?
• Would you describe yourself as being highly organised, methodical with a strong attention to detail?
• Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
• Are you looking to join a business who truly care for, nurture and develop their people?

If so, then this could well be the role that you are looking for so read on………

A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Customer Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.

As Customer Service Administrator you will be part of a small close knit team and will be responsible for dealing with service requests, orders and enquiries from customers; allocating service and breakdown calls to the mobile service team to meet customer requirements; keeping customers updated on any delays or issues that impact their bookings as well as processing all of the relevant documentation as required ensuring all inputted data is correct and up to date.   

You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.

You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.