What Jobs are available for Retail Assistant in Stockton on Tees?

Where : Darlington

Full time : Permanent

Salary : £21,620.00 per year

The Role
 

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
 

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.  
 

You can come from any background  and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ  and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team  at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal  service every single time.  

Your Future With Us
 

We are passionate  about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?
 

We believe in a completely personal  environment, where you’re treated like you want to be treated. We’re committed  to working together to build a community  where everyone feels they belong. Whatever your age , race , sexuality , disability , religion  or gender  identity , we recognise and celebrate  our differences and embrace diversity  at all levels. Everyone is welcome  at EE.

Wondering What’s In It For You?
 

Being part of the EE family brings a huge number of benefits including the below:

• A great  starting salary of £21,620  plus incentives  throughout the year
• Huge  discounts of EE & BT products including your Mobile and Broadband – saving you hundreds  of  pounds  every year
• Volunteering days, so you can give back  to your local community
• Optional Private Healthcare and Dental, for you  and the family
• A share scheme where you can invest  in the company at a discounted  rate
• 25 days holiday  with the option to buy more
• Optional Pension scheme to protect  your future
• Critical Illness  cover
• Childcare  vouchers
• Gym membership discounts
• Discounts  off attractions for the family  all year round
• The smaller bits like; free  parking on our sites, subsided canteen, free  tea and coffee, and even a concierge

What Are You Waiting For?
 

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Join Our Team as a Sales Assistant based at our Washington Superstore.

We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment. Previous retail experience may be useful, however full training will be provided.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

Location : Company Shop, Units 1& 2, Walton Road, Pattinson Industrial Estate, Washington NE38 8QA

Rate of pay  - £12.25 per hour, paid on a 4 weekly basis

Shifts -12 hours per week, working 3 out of 7 days on a rota basis. The working hours are 6pm to 10pm Monday to Friday 5pm to 9pm Saturday and 2pm to 6pm Sunday

Please note the successful candidate will be required to work evenings, weekends and bank holidays.

Requirements

What we are looking for:

Candidates will need to have / be;

• A can do attitude

• A professional manner

• Dedication and enthusiasm

• Good communication skills

• Upbeat and proactive

• Comfortable working with different teams and managers

• A flexible attitude work

• Excellent levels of customer service

Benefits

What's in it for you:

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit

Join us on the journey:  Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.

Apply now and be part of a business that's making a real difference.

• Assist the Store Manager in daily store operations, including opening and closing procedures.
• Supervise and motivate store staff, ensuring high levels of customer service.
• Drive sales performance and contribute to achieving store targets.
• Manage inventory, including stock takes, merchandising, and ensuring product availability.
• Handle customer inquiries, complaints, and provide solutions in a timely manner.
• Ensure the store is well-presented, clean, and adheres to visual merchandising standards.
• Support in the training and development of new and existing staff.
• Deputize for the Store Manager as required, taking responsibility for all store functions.
• Assist in implementing company initiatives and promotions.
• Monitor stock levels and report any discrepancies or issues.
• Adhere to all health and safety regulations.
• Contribute to creating a positive and productive work environment.

• Previous experience in a retail environment, preferably in a supervisory or assistant management role.
• Strong customer service skills and a passion for retail.
• Good communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Basic understanding of inventory management and merchandising.
• Reliable and punctual with a strong work ethic.
• Flexibility to work shifts, including weekends.
• Experience with POS systems is an advantage.

About the Role

The role of Retail Assistant Manager is to assist the Store Manager in all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.  

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Hours: 40 hours per week, 5 days out of 7 (rota basis) between the hours of 6am and 10pm Monday to Sunday

The successful candidate must be flexible, the role will require working evenings, weekends and bank holidays

Location: Company Shop, Haughton Road, Darlington, DL1 2BJ

Salary : £31'748 per annum

Requirements

Accountabilities and Responsibilities 

• Supporting the Store Manager with the day-to-day service to colleagues, members and other stakeholders.  

• Ensuring that you and all members of your team adhere to all Company Shop Group policies and procedures. 

• Ensure that all Food Safety and Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice including the reporting of any near misses and accidents. 

• Ensuring that all trading standards rules and regulations, merchandising guidelines and brand security measures are upheld.  

• Always delivering a proficient level of customer service to all our members. 

• Working closely with the Store Manager to deliver retail excellence in achieving green audits, sales budgets, KPI’s, local engagement plans and productivity model.  

• Drive change and continuous improvement by constantly looking for operational improvements, sharing knowledge and leading by example. 

• Delivering the day-to-day retail activity including but not limited to membership, replenishment, deliveries, waste management, markdowns, cash office, hygiene/housekeeping and product recalls across all areas of the store including services, chill, ambient, non-food, produce, frozen, warehouse and colleague and external areas.  

• Managing financial transactions correctly, assisting members through the checkout, processing all payments correctly including cash, card, contactless and refunds.  

• Being responsible for opening and closing the store, ensuring the store is ready for trading. 

• Supporting the Store Manager by acting as Duty Manager as and when required. 

• Management of colleagues, to include: 

• Rota/Payroll Management  

• Regular 121’s, documenting discussions and follow up actions/feedback annual reviews  

• Absence monitoring and management 

• Disciplinary and grievance issues in accordance with Company Shop policies 

• Recruitment and onboarding of new colleague. 

• Engaging your team both within your department and within other departments to support cross functional and positive working relationships. 

• Regular team briefings/huddles, striving to create a team environment through effective communication, motivation, inclusion and equality. 

• Leading and developing members of your team to deliver performance against plan and ensuring they deliver the tasks they are accountable for.  

• Supporting, developing and coaching all members of your team using development and succession planning tools.  

• Keeping up to date with information relevant to your department, cascading accordingly to your team.  

• Carrying out such other reasonable tasks as might be required by the Company from time to time.  

Knowledge, Skills and Experience:

• Proven record of management in a retail environment whilst managing a team of colleagues.  

• Solid interactive skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems. 

• Lead by example and always uphold Company Shop Group values. 

• Ability to build and maintain effective working relationships. 

• To be flexible and adaptable to support the needs of the business. 

• Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos.  

• Strong operational and technical knowledge of your departmental area. 

• Ability to effectively plan, organise and manage own workload.  

• Excellent time management/organisational skills and ability to work to strict deadlines.  

• Service focused mindset for both internal and external customers. 

• Solution focused mindset bringing solutions and opportunities. 

• Basic mathematical and cash handling skills.  

• Food Safety - Level 1.  

Other duties that you may be required to undertake  

• Operation of MHE. 

• Carrying out First Aid and/or Emergency Response Marshalling.  

• Food Safety - Level 2. 

• Supporting and helping other Company Shop Stores or Colleague Shops across the United Kingdom.

Benefits

What's in it for you:

• Competitive salary with details available upon application
• Free membership to Company Shop for you and 10 x nominees.
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking.
• Subsidised staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
• Employee Assistance Programme – Grocery Aid.
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
• Contributory pension scheme with death in service benefit.

• Greet and assist customers in a friendly and professional manner, understanding their needs and providing tailored recommendations.
• Develop and maintain a deep knowledge of our product range to effectively answer customer queries and upsell where appropriate.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Maintain store presentation standards, ensuring displays are attractive, well-stocked, and adhere to merchandising guidelines.
• Assist with stock management, including receiving deliveries, checking inventory, and processing stock takes.
• Handle customer inquiries, complaints, and returns with empathy and efficiency, striving for first-contact resolution.
• Contribute to achieving store sales targets and key performance indicators (KPIs).
• Train and mentor junior sales associates, sharing best practices and product knowledge.
• Ensure adherence to all company policies and procedures, including health and safety regulations.
• Collaborate with the store management team to identify opportunities for sales growth and customer engagement.
• Participate in visual merchandising efforts, contributing to the overall aesthetic and appeal of the store.
• Proactively seek opportunities to enhance the customer shopping experience, turning potential issues into positive interactions.
• Stay updated on product knowledge, promotions, and company initiatives to provide the best possible service.

• Previous experience in a retail sales role, with a preference for at least 2 years in a senior or supervisory capacity.
• Excellent communication and interpersonal skills, with the ability to build rapport with a diverse customer base.
• Strong sales and customer service orientation, with a genuine desire to help customers.
• Ability to work effectively as part of a team in a fast-paced environment.
• Proficiency in using point-of-sale (POS) systems and other relevant retail technology.
• A flexible approach to working hours, including weekends and public holidays as required by store operations.
• A keen eye for detail and a commitment to maintaining high standards of store presentation.
• Demonstrable ability to handle challenging customer situations with professionalism and tact.
• A proactive and results-driven attitude, with a commitment to achieving sales targets.
• Ability to undertake physical tasks such as lifting and moving stock as part of daily duties.

• Proven experience as a Retail Sales Associate or similar role.
• Excellent understanding of sales principles and customer service best practices.
• Familiarity with retail POS systems and inventory management.
• Strong interpersonal and communication skills.
• Ability to stand for extended periods and lift moderate weight.
• High school diploma or equivalent; further education is a plus.

• Assist the Store Manager in daily store operations, including opening and closing procedures.
• Supervise and guide the retail sales team, ensuring they provide excellent customer service.
• Support the achievement of store sales targets through effective sales techniques and product knowledge.
• Help with inventory management, stock replenishment, and visual merchandising to maintain store appeal.
• Handle customer queries and resolve issues promptly and efficiently.
• Conduct training for new staff members and assist with ongoing team development.
• Maintain a clean, safe, and organized store environment.
• Contribute to the implementation of marketing and promotional campaigns.
• Assist with administrative tasks and reporting as required, which may be conducted remotely.
• Uphold the company's brand standards and values at all times.

• Previous experience in a supervisory or assistant management role within a retail environment.
• Demonstrated ability to lead and motivate a team.
• Strong customer service skills and a friendly, approachable demeanor.
• Good understanding of retail sales principles and stock management.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team and independently.
• Flexibility to work a variety of shifts, including weekends.
• Basic IT proficiency for administrative tasks.