What Jobs are available for Retail Assistant in Weybridge?
Showing 128 Retail Assistant jobs in Weybridge
Customer Service Co-Ordinator, Care
Posted today
Job Viewed
Job Description
Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.
Customer Service Coordinator – Cochlear Care
Location: Office-Based – UK Addlestone (Full-Time)
About us:
At Cochlear, we are driven by a singular purpose: to help people hear and be heard. As the global leader in implantable hearing solutions, we empower individuals of all ages to overcome hearing loss and reconnect with life. With over 40 years of innovation and collaboration with hearing professionals and patients, our technology has changed the lives of over 700,000 people worldwide.
Our success is built on a deep commitment to improving the lives of recipients and supporting clinics, caregivers, and partners. Every employee at Cochlear contributes to this mission—and this is your opportunity to be a part of it.
About the Role:
As a Customer Service Coordinator – Cochlear Care, you will be the trusted first point of contact for our customers—recipients and clinics—providing timely, empathetic, and technically informed support. Your role is essential in ensuring that every customer feels heard, valued, and guided through their journey with Cochlear products and services. You will handle a range of queries—from product troubleshooting and Bluetooth connectivity to order processing, clinical documentation, and onboarding support. You'll also collaborate closely with field teams and clinical experts to resolve complex issues and maintain a high standard of customer care.
Key Responsibilities:
Customer & Product Support
- Serve as the primary contact for technical, product, and clinical enquiries across phone, email, face to face and digital channels
- Troubleshoot device and connectivity issues, especially Bluetooth/app-related queries
- Deliver empathetic, recipient-focused support, adjusting communication to meet diverse needs (e.g. hearing impaired, mobility or visually impaired, learning difficulties)
Order & System Management
- Confirm product orders, manage invoicing and compliance with country-specific procedures
- Maintain recipient records and ensure smooth onboarding to programs and online store platforms
- Administer replacements, and returns
- Accurate Data management for our service products, Cochlear Care and Travel Loaner program
Cross-Team Collaboration
- Liaise with internal Cochlear Field Teams and UK Clinical Helpline to escalate cases as needed
- Coordinate with Cochlear Care clinics to refer recipients for in-person clinical follow-up
- Attend national meetings, training sessions, and customer events to support our broader mission
Data Integrity & Compliance
- Ensure recipient data is accurate, up to date, and handled in compliance with GDPR and privacy regulations
- Contribute to knowledge base development and documentation of FAQs and troubleshooting insights
Your Profile:
To be successful in this role, you bring a unique blend of technical acumen, customer service excellence, and a deep understanding of human needs. You thrive in an environment that blends healthcare with technology, and you are motivated by helping others.
You will have:
- NVQ Level 2 in Customer Service or equivalent professional experience
- Previous experience in a medical device, healthcare, or NHS-related setting is highly advantageous
- Proven technical problem-solving skills, especially around device connectivity and app integration
- Proficiency with CRM and ERP systems such as Salesforce and Oracle
- Excellent communication and relationship-building skills
- High level of deaf awareness and ability to adapt to customer needs
- Proficiency in Microsoft Word, Excel, Outlook, and data systems
- Flexibility to travel occasionally for training and customer events
Why Join Cochlear?
- Meaningful Work: Help people regain their hearing and reconnect with life
- World-Class Training: Ongoing product and professional development
- Inclusive Culture: Work in a supportive, mission-driven environment
- Career Growth: Opportunities to grow in a global leader in hearing technology
- Employee Engagement: Participate in workshops, customer events, and learning initiatives
- Comprehensive Benefits Package (details provided at interview)
Apply Now If you're passionate about delivering outstanding customer care, thrive in a technology-rich environment, and want to contribute to something bigger—Cochlear is the place for you. Join us and help connect people to a world of sound.
Why choose us?
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.
Cochlear Offers You:
Competitive salary
25 days holidays (plus UK Bank Holidays)
company pension
flexible working patterns and the possibility to work remotely up to 40% per week
yearly salary review
Pension scheme
Group Life Insurance
Group Income Protection
Employee Referral Bonus
Service Anniversary Reward
Cycle to work scheme
Vitality health care
Medicash cashplan
free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.
In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
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Customer Service Representative (French Speaking)
Posted 293 days ago
Job Viewed
Job Description
Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.
To support our growth, we are currently seeking a detailed orientated, customer-focused and French speaking Customer Service Representative reporting into our Customer Service Team Leader.
Please note we welcome applications from individuals based within a commutable distance to our Weybridge, Surrey or Burton-On-Trent, Staffordshire offices. We operate a hybrid working environment - two days onsite, three days WFH.
The Role:
As our newly appointed Customer Service Representative you will be the primary point of direct contact for communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists. You have responsibility for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensure all enquiries and orders are processed accurately following set systems and processes.
Key Responsibilities:
You will be self sufficient with the ability to self-check work whilst handling a range of customer contacts within Clinigen's customer service environment, using knowledge and skills gained through first class training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers.
You will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. You will adopt a flexible approach as services may be subject to change.
You will deliver world class support and guidance to a range of global customers within the Customer Service department through:
- Order and enquiry handling
- Training and Process
- Customer Relationship & Support
Requirements
- Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
- Educated to a minimum of GCSE and or equivalent regional qualification
- Demonstrable experience of working in a Customer service environment
- Excellent communication skills with a customer centric focus
- Ability to multitask with ensuring great organisational skills
- Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
- Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
Benefits
- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
If you are looking to be a customer facing representation for a global specialty pharmaceutical service provider with a passion to provide industry leading services, this could be the role for you.
Interested? We would love to hear from you, please apply today for consideration.
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Customer Service Account Executive - French Speaking
Posted 13 days ago
Job Viewed
Job Description
We welcome applications from individuals based within a commutable distance to our Weybridge, Surrey offices.
Key Responsibilities:
Self-Managed with ability to self-check work whilst handling a range of customer contact within a customer service environment, using knowledge and skills gained through training to provide our customers with an outstanding level of service in an efficient and effective manner. Customer contact is referencing, but not exclusive to, in and outbound telephone calls, emails, faxes and any digital platform related activity required to support our customers. An Account Executive will be trained on a range of systems related to support our service offering and will be required to showcase a professional and polished service whilst utilising these systems. A flexible approach is required as services may be subject to change. Expectation to deliver world class support and guidance to a range of global customers within the Customer Service department through:
Order and enquiry handling:
- Within set SLA’s, and referencing the relevant internal reference instructions, process customer orders and enquiries accurately, efficiently in full through to completion to deliver the right drug, to the right patient, at the right time
- Adhere to set regulatory, legislative, and compliance-based SOP’s whilst handling customer data and in accordance with Clinigen processes
- Process quotations and product sourcing enquiries in line with training and reference documents for respective regions
- Keep up to date with Standard Operating Procedures to ensure order and enquiry handling compliance
- Log any compliance-based enquiries in the Quality system as per SOP (excursion of stock, complaints, non-conformances etc.)
- Develop relationships with our customers to deal with enquiries first time and in full, where possible. Soft skill communication is clear and apparent at all times
Training and Process:
- Complete an ‘onboarding’ training program specific to your Customer Services role and upon further experience, assist to deliver this training to new starters
- Ensure familiarisation and confidence in using all systems and processes within the Customer Services department in line with our departmental training hub and reference documents
- Input in improving customer experience by communicating any process constraints or improvement activity ideas
- Expectation to attend all compliance-based refresher training programs set by the Training Manager
- Provide constructive feedback to Clinigen using the Peakon system to showcase our expertise and to help be the voice of our customers
- Comply with all internal practices and SOPs. Customer Service authored SOPs should be well known
- Strive to achieve personal objectives set by line manager and relevant departmental KPIs and attend regular check ins with your line manager to record these in the company appraisal portal
- Develop and maintain an understanding of all relevant Clinigen and client products to support our customer needs
- Familiarise yourself with internal colleagues’ processes to ensure a collaborative nature in our exchanges
Customer Relationship & Support:
- Respond to inbound calls, emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for the customer does not fall outside of SLA
- Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer’s needs
- Make outbound calls to our customers to support strategic projects or for a business requirement
- Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
- Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity
- Collaborate with internal Clinigen Teams to ensure the customers account is compliant and created according to their needs i.e., online access
- Develop and maintain effective long-term working relationships with all internal customers and support functions within the business to aid customer management
- Ability to communicate and engage with a high level of professionalism and flexibility to adapt to our customers demands as per language and cultural requirement
- Support the customer needs in line with departmental KPIs
- When appropriate, promote Clinigen Direct and encourage customers to process their own orders through the digital platformEnsure that complaints and non-conformances are captured in line with our SOP’s and corrective actions are
- implemented promptly to ensure customer relationship is maintained. Awareness to escalate when required.
- Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary
Additional duties:
The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.
Requirements
- Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
- Educated to a minimum of GCSE and or equivalent regional qualification
- Demonstrable experience of working in a Customer service environment
- Excellent communication skills with a customer centric focus
- Ability to multitask with ensuring great organisational skills
- Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
- Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
- Potential experience in a Customs environment.
Benefits
- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
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Retail Sales Assistant
Posted 19 days ago
Job Viewed
Job Description
Nestlé UK & Ireland
Nespresso
Retail - Boutique Sales Assistant - Stratford
£13.85 per hour + Potential Bonus + Excellent Benefits + Development Pathway
Full time
**This is a full time (40 hours / 5 days a week) permanent opportunity** , but we are always open to discuss individual's flexible working needs so please speak to us during the recruitment process to understand what this could look like.
**Position Summary**
We're looking for a dedicated and driven Sales Assistant, to join our **_Nespresso_** **boutique in Stratford.** If you can demonstrate a strong understanding of the retail and competitive environment in which the _Nespresso_ business operates, you could contribute to the growing success of the brand.
**_Nespresso_** is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for 'In Home' and 'Out Of Home' consumers.
**A day in the life of Boutique Sales Assistant**
+ Ensuring a premium customer experience through exceptional customer service and excellent delivery of all elements of boutique performance.
+ Welcoming customers to the boutique and adapting to meet their needs.
+ Being a proud and passionate brand ambassador of Nespresso.
Take responsibility, show motivation and in return you can expect great opportunities.
**What will make you successful?**
Just like our brand ambassador, George Clooney, the **_Nespresso_** coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you'll have the passion and panache to provide exactly that. You'll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience.
We're looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
+ Ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.
+ Experience within the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
**Your Development - Grow with Nespresso!**
Your learning and progression are hugely important to us here at **_Nespresso_** and you can really own this through our development pathway. Your first year will include structured training opportunities, where each milestone is recognised with a monetary reward. You'll develop knowledge and skills around:
+ Our brand, company and people
+ Coffee authority
+ Customer experience
+ Sustainability
+ Operations
You'll be assigned a dedicated team member to offer daily support and have regular check-ins with your supervisor and manager along the way. We can't wait to watch you evolve into a fully-fledged coffee specialist!
As part of Nestlé SA, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect - for our employees, our customers and our consumers. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
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Retail Assistant
Posted 11 days ago
Job Viewed
Job Description
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
**Your New Role.**
We're offering a fantastic opportunity to join the team at the Harry Potter Shop, located in the heart of King's Cross Station, as our newest Retail Assistant.
As a key member of our sales team, you'll help conjure memorable experiences for every fan who steps into our store while driving sales and upholding spellbinding visual standards.
If you have experience in retail, customer service, or a visitor-focused environment, and you're passionate about delivering spellbinding experiences, we'd love to hear from you!
**Your Role Accountabilities.**
+ Provide and continuously develop your product knowledge
+ Replenishing stock and maintaining high standards of merchandising and housekeeping.
+ Displaying good listening skills, identifying customer needs and responding to them quickly.
+ Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
+ Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
+ Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.
+ Engaging with customers on photo opportunities outside the shop.
**Qualifications & Experiences.**
+ Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)
+ Selling skills - proactively seeks out opportunities to increase sales.
+ Able to communicate clearly and confidently with the public.
+ Able to use own initiative.
+ Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
**Working Pattern**
In this role you will be expected to adapt to the needs of the business includes working weekends, bank holidays, and during peak seasonal periods, depending on the rota.
Retail Assistants will rotate across all areas of the shop floor, including operating tills, engaging with customers from around the world, and keeping our shelves stocked.
This is a full-time position (40 hours per week).
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
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Festive Retail Sales Assistant - Stratford
Posted 6 days ago
Job Viewed
Job Description
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Stratford
**Duration:** 3 month fixed-term contract
**Start Date:** Mid October
**Salary:** £13.85 per hour
We are hiring for **full time (40 hours)** positions on a 3 month FTC basis, 5 days per week including weekends.
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
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Flexible Retail Assistant
Posted today
Job Viewed
Job Description
Salary: £13.85 per hour
Location: Brixton
Hours: Bank contract
How would you like to be part of a team whose ambition is to become 'London's answer to sustainable fashion' whilst also making a difference to the lives of those facing life-limiting illness in the community?
As a Flexible Retail Assistant at one of our charity shops you will play a key role in supporting the vital funding needed to support the free care provided by Royal Trinity Hospice. As the oldest hospice in the UK, we provide compassionate end of life care and support to patients and their families across seven London boroughs.
About the role
If you can drive sales from donated goods, manage the stockroom and shop floor, merchandise and create visual displays, engage with retail campaigns, provide fantastic customer service and promote the hospice, this could be the perfect fit for you.
Skills and experience
Experience of working in a fast-paced customer focussed environment
Experience of dealing with the public face to face and over the telephone
Have a passion for fashion and sustainability
Good literacy and numeracy skills
Excellent communication and customer service skills
Benefits of working at Trinity
25% store discount in Trinity shops
Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
Regular ballots for donated free tickets and prizes
Access to courses of free counselling
Flexible working
DOWNLOAD THE FULL LIST OF BENEFITS OF WORKING FOR ROYAL TRINITY HOSPICE (NB SOME BENEFITS MAY NOT BE AVAILABLE TO BANK STAFF)
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.
We encourage and welcome applications from people of all backgrounds.
How to apply
Please click the
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Retail Assistant Manager
Posted 3 days ago
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Festive Retail Sales Assistant - Sloane Square
Posted 13 days ago
Job Viewed
Job Description
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Sloane Square
**Duration:** 3 month fixed-term contract
**Start Date:** Mid October
**Salary:** £13.85 per hour
We are hiring for full time positions, 5 days per week including weekends, however we are also open to exploring part time opportunities if that is a preference for you. You can let us know your availability as part of the application process.
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
Is this job a match or a miss?
Festive Retail Sales Assistant - Covent Garden
Posted 13 days ago
Job Viewed
Job Description
**Position Snapshot**
**Position Title:** Festive Retail Sales Assistant
**Location:** Covent Garden
**Duration:** 3 month fixed-term contract
**Start Date:** Mid October
**Salary:** £13.85 per hour
We are hiring for full time positions, 5 days per week including weekends, however we are also open to exploring part time opportunities if that is a preference for you. You can let us know your availability as part of the application process.
**Position Summary**
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
**Role Overview:** Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
**As a festive coffee specialist, you will likely be involved in:**
+ **On arrival** : Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
+ **Welcome Customers:** Greet guests with a warm smile as they enter the boutique.
+ **Engage & Assist:** Actively engage with customers, guiding them in product selection and support with answering inquiries.
+ **Team Collaboration:** Collaborate with team members to manage store operations and customer flow.
+ **Maintain Stock:** Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
+ **Wrap-Up** : Review daily sales and customer feedback and set yourself personal goals.
**What experience will you need?**
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you're motivated by our ambition and you'd like to find out more about opportunities in Nespresso apply today.
**Why choose Nespresso?**
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment - going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification - it's a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
**What can you expect from the recruitment process?**
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a 'Walk and Talk' interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
To find out more about Nespresso please visit: Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
Is this job a match or a miss?