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Retail Manager | up to £40k + Benefits | Shaftesbury, England

Zachary Daniels is partnering with a premium British heritage retailer celebrated for blending timeless elegance with contemporary flair. Their collections are loved by a loyal and ever growing customer base around the world. As the brand expands its retail presence, we are seeking a passionate and driven Retail Manager to lead from the front, inspire a high performing team, and create exceptional in store experiences that leave a lasting impression.

As Retail Manager, you will take full ownership of your store's performance, driving sales, motivating your team, and shaping a culture of excellence. You will have the opportunity to implement creative ideas, engage directly with customers, and make a visible impact on a brand that values both quality and innovation.

Key Responsibilities

• Lead and inspire your team to achieve sales targets and exceed customer expectations
• Coach and develop team members through regular feedback,1:1s, and team meetings
• Manage day-to-day store operations with precision and efficiency
• Drive creativity and innovation to enhance in store performance
• Plan and host VIP and local partnership events to elevate the store's profile
• Take full responsibility for financial accuracy, reporting, and operational compliance
• Champion health and safety standards across the store

What We Are Looking For

• A Retail Manager who brings a mix of leadership, commercial insight, and passion for premium retail.
• At least 2 years' experience as a Retail Manager or similar customer focused leadership role
• Strong leadership and communication skills with the ability to motivate teams
• A customer first mindset and commitment to delivering excellence
• Confidence managing operations, stock, and financial reporting
• A proactive, solution-focused approach to challenges
• Calmness under pressure and genuine enthusiasm for retail

Why Apply

This is a fantastic opportunity to join a fast growing, aspirational brand where your ideas and leadership can make a real impact. As a Retail Manager, you will have the autonomy to shape your store's success and grow within a supportive, people focused culture. Zachary Daniels is proud to partner with this exciting brand to find their next talented Retail Manager.If this sounds like your next step, we would love to hear from you.

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ABOUT THE ROLE

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

ABOUT FINISTERRE

We have an exciting opportunity for retail professionals to join us over the seasonal period on the Finisterre team at our fantastic Bath store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

KEY RESPONSIBILITIES

Customer Experience 

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

Requirements

WHAT YOU’LL BRING TO FINISTERRE

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, fixed term contract, based at our Bath store. As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £12.60 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for part time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering per year – we will support you in giving back to communities and causes 
• A discretionary bonus scheme, based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family 
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks 
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date: We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

• Manage and develop a portfolio of retail stores, ensuring consistent brand standards and operational excellence across all locations.
• Drive sales performance by setting targets, monitoring key metrics, and implementing effective sales strategies.
• Recruit, train, coach, and motivate store managers and their teams to foster a high-performance sales culture.
• Ensure excellent customer service standards are met and exceeded in all stores, fostering customer loyalty.
• Oversee stock management, visual merchandising, and store presentation to maximise sales potential.
• Manage operational budgets, including staffing, inventory, and expenses, to achieve profitability targets.
• Conduct regular store visits, providing feedback and support to store managers and staff.
• Implement and monitor adherence to company policies, procedures, and health & safety regulations.
• Analyse sales data and market trends to identify opportunities for growth and improvement.
• Manage relationships with external stakeholders, such as landlords and local authorities.
• Lead by example, embodying the company's values and driving a positive work environment.
• Report on area performance to senior management, providing insights and recommendations.

• Proven experience in multi-site retail management or area management within the retail sector.
• Demonstrable success in driving sales growth and achieving targets in a retail environment.
• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent understanding of retail operations, visual merchandising, and stock control.
• Proficiency in retail sales analysis and reporting tools.
• Strong communication, negotiation, and interpersonal skills.
• Ability to travel regularly within the assigned area.
• Passion for delivering exceptional customer service.
• Business acumen with a strong understanding of P&L management.
• Full UK Driving Licence.

Summary

£14.95 up to £5.45 per hour  |  35 to 40 hour contract  |  30-35 days holiday (pro rata) | 10% in-store discount | Enhanced family leave

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far.

Just like you.

As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour or work during bank holidays and .50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

What you'll do

• Motivate and support your team, learning from our Leadership and Company Principles
• Swiftly solve problems and delegate tasks 
• Create an environment where your colleagues can succeed alongside you
• Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager
• Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly
• Give our customers the very best experience every time they visit your store

What you'll need

• Experience leading a team to achieve targets in a bustling, fast-paced environment
• The ability to effectively delegate tasks and motivate your team
• Patience and a friendly manner with the ability to keep calm in any situation
• Passion to thrive as a key part of the Store Team
• A proactive and encouraging approach to help your colleagues develop themselves and store operations

What you'll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Long service awards 
• Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. 
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. 

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

• Bachelor's degree in Business Administration, Retail Management, or a related field, or equivalent experience.
• Minimum of 5 years of experience in retail management, with at least 2 years in a multi-site or area management role.
• Proven track record of driving sales growth and achieving operational targets.
• Strong understanding of retail operations, merchandising, inventory management, and customer service principles.
• Excellent leadership, team management, and coaching skills.
• Strong analytical and problem-solving abilities.
• Proficiency in retail management software and POS systems.
• Excellent communication and interpersonal skills.

• Proven experience as a Retail Manager or Assistant Manager in a similar environment.
• Demonstrated ability to drive sales and achieve targets.
• Strong leadership and team management skills.
• Excellent customer service skills.
• Experience with inventory management and visual merchandising.
• Commercially aware and results-driven.
• Ability to work flexible hours, including weekends and evenings.
• A passion for fashion and brand representation.

• Oversee daily store operations, ensuring smooth and efficient functioning.
• Lead, motivate, and develop a team of retail associates.
• Drive sales performance and achieve store targets.
• Manage inventory levels, stock control, and ordering processes.
• Implement visual merchandising standards to enhance product presentation.
• Ensure exceptional customer service and handle customer feedback effectively.
• Manage store budgets, control expenses, and optimize profitability.
• Adhere to all company policies, procedures, and health & safety regulations.
• Recruit, train, and conduct performance reviews for store staff.

• Previous experience as a Retail Store Manager or Assistant Manager.
• Proven track record of achieving sales targets and managing store operations.
• Strong leadership and team-building skills.
• Excellent customer service and interpersonal abilities.
• Proficiency in retail management software and POS systems.
• Ability to analyze sales data and make informed business decisions.
• Strong organizational and problem-solving skills.
• Passion for retail and customer satisfaction.

• Achieve and exceed store sales targets and key performance indicators (KPIs).
• Lead, motivate, and develop a team of retail associates, fostering a positive and productive work environment.
• Manage store operations, including visual merchandising, inventory control, stocktaking, and loss prevention.
• Ensure exceptional customer service standards are consistently met.
• Recruit, train, and onboard new team members.
• Manage staff scheduling and payroll.
• Analyze sales data and market trends to identify opportunities for growth.
• Implement and oversee store policies and procedures.
• Maintain a clean, organized, and visually appealing store environment.
• Act as the primary point of contact for customer inquiries and issue resolution.

• Proven experience as a Retail Store Manager or Assistant Manager.
• Demonstrated success in driving sales and achieving financial targets.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in retail POS systems and inventory management software.
• A passion for customer service and creating memorable shopping experiences.
• Ability to work effectively in a hybrid remote/on-site model.
• Strong organizational and multitasking capabilities.
• Flexibility to work varying shifts, including weekends and holidays.