What Jobs are available for Retail Assistants in Kilmarnock?

• Engaging with customers to understand their needs and recommending appropriate products and services.
• Meeting and exceeding individual and store sales targets.
• Maintaining a high standard of product knowledge and providing expert advice.
• Processing transactions accurately and efficiently using the POS system.
• Assisting with stock management, including receiving, unpacking, and merchandising.
• Maintaining visual merchandising standards to enhance the store's appeal.
• Providing training and mentorship to junior sales staff.
• Handling customer inquiries and resolving complaints with professionalism and efficiency.
• Participating in store opening and closing procedures.
• Contributing to a positive and collaborative team environment.
• Preparing sales reports and conducting inventory counts as required.
• Utilizing remote communication tools for team meetings and administrative duties.

• Proven experience in a retail sales environment, with a track record of success.
• Excellent communication and interpersonal skills.
• Strong sales acumen and a customer-centric approach.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using POS systems and other retail software.
• Flexibility to work a variety of shifts, including weekends and evenings.
• A proactive and enthusiastic attitude.
• Previous experience in a senior or supervisory role is highly advantageous.
• Comfort and competence in using remote collaboration tools for hybrid work.

• Exceeding individual and team sales targets through effective selling techniques.
• Providing outstanding customer service, building rapport and loyalty.
• Offering expert fashion advice and personalized styling recommendations.
• Maintaining impeccable visual merchandising standards across the sales floor.
• Managing stock effectively, including receiving, processing, and accurately recording inventory.
• Assisting with opening and closing procedures.
• Contributing to a positive and collaborative team environment.
• Upholding the brand's image and values at all times.
• Processing customer transactions accurately and efficiently.
• Identifying opportunities to upsell and cross-sell products.
• Keeping abreast of current fashion trends and product knowledge.
• Assisting in the training and development of junior sales staff.
• Maintaining store cleanliness and organization.

• Previous experience in a retail sales role, preferably in fashion or luxury goods.
• Proven ability to meet and exceed sales targets.
• Excellent interpersonal and communication skills.
• Strong understanding of fashion and current trends.
• Customer-focused with a passion for service excellence.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, including weekends and holidays.
• Basic knowledge of inventory management systems.
• A professional and well-presented demeanor.

Join Our Team as a Sales Assistant based at our Renfrew Superstore.

We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment. Previous retail experience may be useful, however full training will be provided.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

Location  - Company Shop Renfrew - Unit 12, Renfrew Trading Estate, Argyll Avenue, PA4 9EN

Rate of pay  - £12.25 per hour, paid on a 4 weekly basis

Shifts - 20 hours per week working any 4 out of 7 days on a rota basis

The hours of work are between the hours of 6am and 8.30pm Monday to Sunday

Please note the successful candidate needs to be flexible to work weekends and bank holidays

Requirements

What we are looking for:

Candidates will need to have / be;

• A can do attitude

• A professional manner

• Dedication and enthusiasm

• Good communication skills

• Upbeat and proactive

• Comfortable working with different teams and managers

• A flexible attitude work

• Excellent levels of customer service

Benefits

What's in it for you:

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit

Join us on the journey:  Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.

Apply now and be part of a business that's making a real difference.

• Oversee the day-to-day operations of the retail store, ensuring a smooth and efficient workflow.
• Lead, motivate, and develop a high-performing team of retail staff.
• Drive sales performance by setting targets, monitoring KPIs, and implementing sales strategies.
• Ensure exceptional customer service standards are consistently met and exceeded.
• Manage inventory levels, including stock takes, ordering, and loss prevention.
• Implement and maintain visual merchandising standards to create an attractive store environment.
• Manage store budgets, including payroll, operational expenses, and sales targets.
• Recruit, train, and onboard new store associates.
• Handle customer inquiries, complaints, and resolve issues effectively.
• Ensure compliance with all company policies, procedures, and health and safety regulations.

• Proven experience as a Retail Store Manager or Assistant Manager in a similar environment.
• Demonstrated success in driving sales and achieving targets.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Proficiency in point-of-sale (POS) systems and retail management software.
• A passion for the retail industry and delivering memorable customer experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organisational and problem-solving skills.
• Experience with visual merchandising principles is a plus.

• Oversee all daily store operations, including opening and closing procedures, cash handling, and inventory management.
• Drive sales performance by setting targets, implementing sales strategies, and motivating the sales team to achieve and exceed KPIs.
• Recruit, train, develop, and manage a team of sales associates, fostering a positive and productive work environment.
• Ensure exceptional customer service standards are met and exceeded, handling customer inquiries and resolving issues promptly and professionally.
• Manage inventory levels, including ordering, receiving, and visual merchandising, to maximize sales and minimize shrinkage.
• Implement and maintain visual merchandising standards to create an attractive and engaging store environment.
• Control store expenses and ensure adherence to budget guidelines.
• Conduct regular team meetings to communicate goals, share updates, and provide performance feedback.
• Ensure compliance with all company policies, procedures, health and safety regulations, and security protocols.
• Analyze sales reports and customer feedback to identify trends, opportunities, and areas for improvement.
• Contribute to local marketing initiatives to drive foot traffic and brand awareness.
• Manage staff scheduling to ensure adequate coverage during peak trading hours while controlling labor costs.
• Foster a culture of teamwork, accountability, and continuous improvement within the store.
• Act as a brand ambassador, embodying the company's values and commitment to quality.
• Participate in regional manager meetings and share best practices.

• Previous experience as a Retail Store Manager or Assistant Manager is essential, preferably within a fast-paced retail environment.
• Demonstrated success in driving sales, achieving targets, and managing profitability.
• Proven leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent customer service and interpersonal skills.
• Strong operational management skills, including inventory control, visual merchandising, and loss prevention.
• Proficiency in retail management software and point-of-sale (POS) systems.
• Ability to analyze sales data and make informed business decisions.
• A passion for the retail industry and a strong understanding of current market trends.
• Excellent communication and problem-solving abilities.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by business needs.
• A proactive and results-oriented approach to management.

• Developing and implementing strategic plans to achieve retail sales and profitability targets.
• Overseeing the daily operations of multiple retail locations, ensuring consistency in service, presentation, and performance.
• Managing and motivating a dispersed team of regional managers, store managers, and staff, fostering a high-performance culture.
• Developing and implementing operational policies and procedures to enhance efficiency and customer satisfaction.
• Monitoring key retail KPIs, including sales, foot traffic, conversion rates, and customer feedback, and taking decisive action.
• Managing budgets, controlling costs, and optimising resource allocation across the retail network.
• Driving initiatives to enhance the in-store customer experience, brand engagement, and loyalty programs.
• Developing and executing visual merchandising strategies to maximise product appeal and sales.
• Ensuring compliance with all operational, health, safety, and security regulations.
• Collaborating with marketing, merchandising, and e-commerce teams to ensure a seamless omnichannel experience.
• Identifying opportunities for new store development or expansion, as well as evaluating underperforming locations.
• Recruiting, training, and developing retail talent to build a strong and capable team.